Exam 10: Enterprise Systems

According to IT research firm Gartner,________ is (are)a strategic technology trend that is likely to cause an explosion in demand for the technology.

Enterprise systems refer to a category of information systems that run an enterprise's operations and integrate core ________.

Benefits of CRM include increases in number of deals closed,cost avoidance,reductions in inventory costs,and increased customer satisfaction,loyalty,and retention.

Attracting and acquiring new customers is estimated to costs banks roughly __________ per new customer.

With Jive,employees can also create blogs and custom attention streams to track specific people,projects,or groups.

Typically,how are ERP systems acquired?

According to management guru Peter Drucker,"Those companies who know their customers,understand their needs,and communicate intelligently with them will always have a competitive advantage over those that don't."

Algorithms and SCM models based on past demand,supply,and business cycles are adequate to effectively manage the supply chain.

CRM and data are necessary,but insufficient.Business performance improvement actually depends to a greater extent on people and processes.

The focus on cost-cutting in the supply chain is squeezing out innovations in sustainability,even though executives believe these investments are important.

Putting IT department in charge of the CRM project instead of the business users is a CRM best practice.

________ assessment is a list of all of the potential pitfalls related to the people,processes,and technology that are involved in the CRM project.

Companies use information systems to manage the ___________,which starts with the acquisition of raw materials or the procurement of products and proceeds through manufacture,transport,and delivery-and the disposal or recycling of products.

________ is a social network geared toward enterprises and used by employees to collaborate across departments,locations,and business apps.

The 2016 MHI Annual Industry Report cited all of the following key technologies impacting the supply chain except _________.

Order fulfillment is a part of front-office operations,such as accounting,inventory management,and shipping.

Which of the following descriptions about ERP failures is not true?

When companies need to update mission critical computing systems,they often turn to ________ which integrate core business process and functions.

________ is "Facebook for business."

The greatest challenges when implementing enterprise systems are due to _____.