Deck 7: Management Roles, Functions, and Skills

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Question
Middle managers establish the structure for an organization as a whole.
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Question
Strengths and weaknesses are internal factors that contribute to a company's success or failure.
Question
The executive dashboard is a tool that provides quick-read summaries of vital performance variables.
Question
A goal is a broad,long-term accomplishment that an organization wants to achieve.
Question
Autocratic leaders allow subordinates to make all the decisions concerning their performance.
Question
High-level managers rely heavily on subordinates to collect,analyze,and summarize information.
Question
Cognitive intelligence is a measure of a person's awareness of and ability to manage his or her own emotions.
Question
A value statement does not establish expectations for an organization's employees.
Question
First-line managers are those at the lowest level of the management hierarchy.
Question
Organizing is the process of arranging resources to carry out an organization's plans.
Question
Socially adept managers have a knack for finding and building common ground with people of all kinds.
Question
Management is the process of planning,organizing,leading,and controlling to meet organizational goals.
Question
Selecting an individual for employment from a pool of job applicants is an example of an interpersonal role of management.
Question
A vision statement is a brief description of a company's present status in the market.
Question
An economic slowdown is viewed as a weakness in the SWOT analysis of a firm.
Question
A mission statement is a statement of the operational goals of the organization.
Question
Qualitative managerial forecasts involve historical data and complex statistical computations.
Question
A management pyramid is used to exhibit managerial roles without defining a corporate hierarchy.
Question
Setting the prices of new products is a fairly routine decision that managers make.
Question
Leading is the process of influencing and motivating people to work willingly and effectively toward common goals.
Question
Robert is the manager of a departmental store.Which of the following is an example of a decisional role that he has to undertake?

A) communicating with the top management
B) training the new employees in the store
C) performing operational tasks in the store
D) motivating employees to serve customers better
E) setting the prices of the products in the store
Question
A(n)________ is a brief and inspirational expression of what a company aspires to be.

A) tactical plan
B) values statement
C) operational plan
D) vision statement
E) summary of objectives
Question
Mentoring is the process of establishing a short-term relationship between a senior member and a junior member.
Question
Quality is a measure of how productive an organization's employees are.
Question
A mentor is usually an experienced manager or employee who can help guide other managers and employees.
Question
Controlling is the process of motivating employees to be committed toward the organization's values.
Question
Developing strategies,establishing goals and objectives for the organization,and translating those strategies and goals into action plans is part of the ________ function of management.

A) leading
B) organizing
C) intermediating
D) motivating
E) planning
Question
"Do what's right,respect others,care for customers,and perform with excellence." This is likely to be an organization's ________ statement.

A) vision
B) operational
C) tactical
D) values
E) mission
Question
Organizational culture refers to a set of shared values and norms that support the management system and that guide management and employee behavior.
Question
A top executive reads summaries of vital performance variables in the organization using the executive dashboard.The executive is performing the ________ role in this case.

A) interpersonal
B) instructional
C) directional
D) decisional
E) informational
Question
Providing leadership to employees is an example of a(n)________ role of management.

A) interpersonal
B) communicative
C) instructional
D) decisional
E) informational
Question
A(n)________ is a tool that provides quick-read summaries of vital performance variables.

A) executive dashboard
B) business plan
C) benchmark
D) budget plan
E) managerial pyramid
Question
Choosing a candidate from several job applicants is an example of the ________ role of managers.

A) interpersonal
B) instructional
C) collaborative
D) decisional
E) informational
Question
A ________ is a brief declaration of what the organization aims to accomplish for customers,investors,and other stakeholders.

A) operational plan
B) mission statement
C) SWOT statement
D) tactical plan
E) values statement
Question
Standards refer to the criteria against which performance is measured.
Question
Conceptual skills refer to the ability and knowledge to perform the mechanics of a particular job.
Question
Charles is the CFO of a manufacturing organization.When determining how much money should be allocated to each departmental budget,he is performing the ________ role of management.

A) informational
B) decisional
C) instructional
D) communicative
E) interpersonal
Question
Suppose that a manager completely hands over operational decision making to her subordinates.This manager is a democratic leader.
Question
Managerial roles are grouped into three main categories: interpersonal,decisional,and ________.

A) directive
B) instructional
C) operational
D) informational
E) differential
Question
________ plans outline the firm's long-range (often two to five years)organizational goals and set a course of action the firm will pursue to reach its goals.

A) Tactical
B) Operational
C) Strategic
D) Short-term
E) Contingency
Question
________ is the process of influencing and motivating people to work willingly and effectively toward common goals.

A) Organizing
B) Leading
C) Planning
D) Directing
E) Controlling
Question
Josephine is an employee supervisor in a manufacturing firm.She supervises a small group of assembly workers on one of her company's assembly lines.Josephine is a(n)________ manager.

A) upper-level
B) top
C) first-line
D) middle
E) executive level
Question
Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.The demand for Alfa's products has been shrinking in recent times.This is considered a(n)________ for the company.

A) weakness
B) limitation
C) internal flaw
D) opportunity
E) threat
Question
A manager has the capability of reducing his disruptive impulses and moods.He also has the ability to understand others' feelings.These capabilities are indicative of ________.

A) low cognitive intelligence
B) high degree of autocracy
C) low social intelligence
D) high emotional intelligence
E) high cognitive intelligence
Question
RSX Plastic is an Asian company that manufactures commercial plastic products.The company plans to open a production facility in the United States.In order to enter the U.S.market,the company is required to set up a plastic recycling plant that attracts huge fixed costs.This requirement is an example of a(n)________ for the company.

A) opportunity
B) weakness
C) strength
D) threat
E) internal limitation
Question
A(n)________ is a specific,short-range target or aim.

A) mission
B) tactic
C) strategy
D) objective
E) vision
Question
Which of the following statements is TRUE of tactical plans?

A) Tactical plans vary by company and business function.
B) These plans refer to the strategic plans of organizations.
C) Tactical plans are prepared for long-term purposes.
D) Tactical plans cover all functions in an organization.
E) Operational issues are not covered under tactical plans.
Question
Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.Which of the following describes a weakness that Alfa Knowledge has?

A) The company's sales were affected by the nuclear disaster that took place in Japan.
B) The company functions in countries that lack skilled labor.
C) The company spends huge money to pay for tariffs and duties.
D) The company often incurs loses due to fluctuating exchange rates.
E) The company's employees are not committed to be with the company for long.
Question
Which of the following functions is typically performed by top managers?

A) establishing the structure for the organization
B) supervising lower-level managers
C) translating strategic goals into actions
D) putting the systems and resources in place
E) translating strategic objectives into the actions
Question
Danielle has an innate ability to solve interpersonal issues that the employees face and she is always considerate toward her subordinates.She is capable of coordinating with different types of employees in the organization.Danielle has high ________ intelligence.

A) informational
B) cognitive
C) critical
D) social
E) emotional
Question
________ is the process of arranging resources to carry out an organization's plans.It is one of the major functions of managers.

A) Planning
B) Directing
C) Organizing
D) Analyzing
E) Controlling
Question
________ intelligence involves reasoning,problem solving,memorization,and other rational skills.

A) Cognitive
B) Emotional
C) Social
D) Collaborative
E) Networking
Question
In order to be effective,a business goal should be ________.

A) broadly defined
B) measurable
C) time unlimited
D) remotely defined
E) substantially high
Question
The overall strategic plan of an organization might be supported by plans from functional areas,such as research and development,manufacturing,and marketing.The plans from these functional areas are called ________ plans.

A) appraisal
B) strategic
C) contingency
D) tactical
E) corporate
Question
Under ________ leadership,subordinates have little or no freedom to make decisions,deviate from plans,or provide contrary input.

A) democratic
B) autocratic
C) laissez-faire
D) transformational
E) participative
Question
Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.Which of the following refers to a strength that Alfa Knowledge possesses?

A) The company has an early mover advantage in the market that it is operating.
B) The company is functioning in a low-growth industry.
C) The company has a patented technology for knowledge management.
D) The company is functioning in a high-growth industry.
E) The countries in which the company is operating were not affected by the economic slowdown of 2009.
Question
Socially adept managers will have a knack for ________.

A) solving problems quickly using their reasoning abilities
B) exhibiting rational skills to make high-quality decisions
C) controlling their own emotions and impulses
D) judging others based on a variety of objective parameters
E) finding and building common ground with people of all kinds
Question
Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.Which of the following is an opportunity available to Alfa Knowledge?

A) having strong financial resources
B) having a respected brand
C) having committed employees
D) presence of potential partners
E) presence of strong management professionals in the company
Question
Which of the following is a typical role of middle managers in an organization?

A) defining the strategic orientation of the organization
B) supervising workers on an assembly line
C) supervising knowledge workers
D) making long-range plans for the organization
E) translating strategic goals and objective into actions
Question
Which of the following is an example of a strength that companies possess?

A) prospective merger candidates
B) lack of regulations
C) respected brand
D) narrow customer base
E) increasing demand for products
Question
Danny leads a team of fifteen programmers.Danny divides the project into independent modules and assigns each programmer a module.Danny tells the employees that they are responsible for the completion of the modules and he would assist them only if they need help.Identify the leadership style that Danny is following.

A) democratic leadership
B) directive leadership
C) transactional leadership
D) autocratic leadership
E) laissez-faire leadership
Question
Which of the following is an example of an administrative skill that managers possess?

A) ability to make correct hiring decisions
B) being skillful in information gathering
C) being skillful in operating machines
D) ability to understand others' feeling
E) having a sense of empathy with subordinates
Question
________ is the most important and pervasive interpersonal skill that managers use.

A) Communication
B) Evaluation
C) Analytic ability
D) Negotiation skill
E) Technical skill
Question
________ skills refer to technical skills in information gathering,data analysis,planning,organizing,and other aspects of managerial work.

A) Collaborative
B) Decisional
C) Conceptual
D) Administrative
E) Interpersonal
Question
________ skills are required to understand others and to interact effectively with them.

A) Technical
B) Decisional
C) Conceptual
D) Administrative
E) Interpersonal
Question
Benchmarking refers to ________.

A) comparing performance results between work groups in the organization
B) determining departmental standards of performance
C) establishing a timeline to determine efficiency
D) balancing process and performance data within the company
E) comparing process and performance data from other companies
Question
________ leaders act as advisors and supporters and generally let subordinates chart and adjust their own course toward meeting agreed-upon goals and objectives.

A) Participative
B) Consultative
C) Autocratic
D) Transactional
E) Laissez-faire
Question
Arthur is a plant supervisor at Skyline Constructions.Twenty construction workers report to Arthur.Arthur provides them the work designs and schedules every week and does not allow them to make any changes to the schedule.Workers often complain that he is not receptive to suggestions from them.Arthur is following ________ leadership in this case.

A) transformational
B) autocratic
C) democratic
D) laissez-faire
E) participative
Question
Balanced scorecard is a method of ________.

A) creating schedules for non-routine organizational tasks
B) monitoring the performance from multiple perspectives
C) evaluating the external threats of an organization
D) documenting the strategic goals of an organization
E) monitoring the external opportunities of an organization
Question
Which of the following skills refer to the ability and knowledge to perform the mechanics of a particular job?

A) cognitive skills
B) technical skills
C) conceptual skills
D) decisional skills
E) organizational skills
Question
________ is a measure of how closely a product conforms to predetermined standards and customer expectations.

A) Productivity
B) Yield
C) Quality
D) Efficiency
E) Structure
Question
Julia is the product manager of an automobile manufacturer.She allots part of her duties to her subordinates and involves them when making key decisions.She is receptive to new ideas and accepts valuable ideas from others.Julia is a ________ leader.

A) autocratic
B) democratic
C) laissez-faire
D) directive
E) transactional
Question
Systems thinking ability refers to the ability to understand the relationship between components and the larger output.Systems thinking ability is an example of a(n)________ skill.

A) interpersonal
B) conceptual
C) technical
D) administrative
E) decision-making
Question
Which of the following is the best example of a technical skill that managers must possess?

A) capability of making accurate decisions on issues
B) ability to get along well with the subordinates
C) ability to prepare a formal profit and loss statement
D) ability to collaborate well with workers
E) capability to understand the relationship between parts and whole
Question
________ skills refer to the ability to understand the relationship of parts to the whole.

A) Interpersonal
B) Conceptual
C) Technical
D) Administrative
E) Decision-making
Question
________ is the management function of keeping a company's activities on track toward previously established goals.

A) Organizing
B) Leading
C) Planning
D) Motivating
E) Controlling
Question
The first step in managing organizational change is ________.

A) monitoring continued progress of the change effort
B) identifying the need for change
C) reinforcing the changed behavior
D) analyzing the forces acting against the change
E) choosing the technique to be used in instituting the change
Question
The criteria against which performance is measured are referred to as ________.

A) standards
B) tools
C) controls
D) measures
E) frameworks
Question
Directly intervening in organizational processes to improve performance is an example of the ________ function of management.

A) communicating
B) controlling
C) planning
D) organizing
E) decision making
Question
You have been working under the same manager for nearly a year.During that time,you have been allowed to do your job with almost no interference from your manager.The manager's only concern seems to be that you are efficient and productive and meet your goals.Since this manager surrenders most of her responsibility to her subordinates,she would be referred to as a(n)________ leader.

A) democratic
B) transactional
C) autocratic
D) laissez-faire
E) authoritarian
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Deck 7: Management Roles, Functions, and Skills
1
Middle managers establish the structure for an organization as a whole.
False
Explanation: Top managers establish the structure for the organization as a whole, and they select the people who fill the upper-level positions.
2
Strengths and weaknesses are internal factors that contribute to a company's success or failure.
True
Explanation: Strengths are positive internal factors that contribute to a company's success. Weaknesses are negative internal factors that inhibit the company's success.
3
The executive dashboard is a tool that provides quick-read summaries of vital performance variables.
True
Explanation: The executive dashboard, just like the dashboard in a car, provides quick-read summaries of vital performance variables.
4
A goal is a broad,long-term accomplishment that an organization wants to achieve.
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5
Autocratic leaders allow subordinates to make all the decisions concerning their performance.
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6
High-level managers rely heavily on subordinates to collect,analyze,and summarize information.
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7
Cognitive intelligence is a measure of a person's awareness of and ability to manage his or her own emotions.
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8
A value statement does not establish expectations for an organization's employees.
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9
First-line managers are those at the lowest level of the management hierarchy.
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10
Organizing is the process of arranging resources to carry out an organization's plans.
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11
Socially adept managers have a knack for finding and building common ground with people of all kinds.
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12
Management is the process of planning,organizing,leading,and controlling to meet organizational goals.
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13
Selecting an individual for employment from a pool of job applicants is an example of an interpersonal role of management.
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14
A vision statement is a brief description of a company's present status in the market.
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15
An economic slowdown is viewed as a weakness in the SWOT analysis of a firm.
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16
A mission statement is a statement of the operational goals of the organization.
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17
Qualitative managerial forecasts involve historical data and complex statistical computations.
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18
A management pyramid is used to exhibit managerial roles without defining a corporate hierarchy.
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19
Setting the prices of new products is a fairly routine decision that managers make.
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20
Leading is the process of influencing and motivating people to work willingly and effectively toward common goals.
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k this deck
21
Robert is the manager of a departmental store.Which of the following is an example of a decisional role that he has to undertake?

A) communicating with the top management
B) training the new employees in the store
C) performing operational tasks in the store
D) motivating employees to serve customers better
E) setting the prices of the products in the store
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Unlock for access to all 100 flashcards in this deck.
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k this deck
22
A(n)________ is a brief and inspirational expression of what a company aspires to be.

A) tactical plan
B) values statement
C) operational plan
D) vision statement
E) summary of objectives
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23
Mentoring is the process of establishing a short-term relationship between a senior member and a junior member.
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24
Quality is a measure of how productive an organization's employees are.
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25
A mentor is usually an experienced manager or employee who can help guide other managers and employees.
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26
Controlling is the process of motivating employees to be committed toward the organization's values.
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27
Developing strategies,establishing goals and objectives for the organization,and translating those strategies and goals into action plans is part of the ________ function of management.

A) leading
B) organizing
C) intermediating
D) motivating
E) planning
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28
"Do what's right,respect others,care for customers,and perform with excellence." This is likely to be an organization's ________ statement.

A) vision
B) operational
C) tactical
D) values
E) mission
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29
Organizational culture refers to a set of shared values and norms that support the management system and that guide management and employee behavior.
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30
A top executive reads summaries of vital performance variables in the organization using the executive dashboard.The executive is performing the ________ role in this case.

A) interpersonal
B) instructional
C) directional
D) decisional
E) informational
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31
Providing leadership to employees is an example of a(n)________ role of management.

A) interpersonal
B) communicative
C) instructional
D) decisional
E) informational
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32
A(n)________ is a tool that provides quick-read summaries of vital performance variables.

A) executive dashboard
B) business plan
C) benchmark
D) budget plan
E) managerial pyramid
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33
Choosing a candidate from several job applicants is an example of the ________ role of managers.

A) interpersonal
B) instructional
C) collaborative
D) decisional
E) informational
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34
A ________ is a brief declaration of what the organization aims to accomplish for customers,investors,and other stakeholders.

A) operational plan
B) mission statement
C) SWOT statement
D) tactical plan
E) values statement
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35
Standards refer to the criteria against which performance is measured.
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36
Conceptual skills refer to the ability and knowledge to perform the mechanics of a particular job.
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37
Charles is the CFO of a manufacturing organization.When determining how much money should be allocated to each departmental budget,he is performing the ________ role of management.

A) informational
B) decisional
C) instructional
D) communicative
E) interpersonal
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k this deck
38
Suppose that a manager completely hands over operational decision making to her subordinates.This manager is a democratic leader.
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39
Managerial roles are grouped into three main categories: interpersonal,decisional,and ________.

A) directive
B) instructional
C) operational
D) informational
E) differential
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Unlock Deck
k this deck
40
________ plans outline the firm's long-range (often two to five years)organizational goals and set a course of action the firm will pursue to reach its goals.

A) Tactical
B) Operational
C) Strategic
D) Short-term
E) Contingency
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41
________ is the process of influencing and motivating people to work willingly and effectively toward common goals.

A) Organizing
B) Leading
C) Planning
D) Directing
E) Controlling
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k this deck
42
Josephine is an employee supervisor in a manufacturing firm.She supervises a small group of assembly workers on one of her company's assembly lines.Josephine is a(n)________ manager.

A) upper-level
B) top
C) first-line
D) middle
E) executive level
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Unlock for access to all 100 flashcards in this deck.
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43
Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.The demand for Alfa's products has been shrinking in recent times.This is considered a(n)________ for the company.

A) weakness
B) limitation
C) internal flaw
D) opportunity
E) threat
Unlock Deck
Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
44
A manager has the capability of reducing his disruptive impulses and moods.He also has the ability to understand others' feelings.These capabilities are indicative of ________.

A) low cognitive intelligence
B) high degree of autocracy
C) low social intelligence
D) high emotional intelligence
E) high cognitive intelligence
Unlock Deck
Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
45
RSX Plastic is an Asian company that manufactures commercial plastic products.The company plans to open a production facility in the United States.In order to enter the U.S.market,the company is required to set up a plastic recycling plant that attracts huge fixed costs.This requirement is an example of a(n)________ for the company.

A) opportunity
B) weakness
C) strength
D) threat
E) internal limitation
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Unlock Deck
k this deck
46
A(n)________ is a specific,short-range target or aim.

A) mission
B) tactic
C) strategy
D) objective
E) vision
Unlock Deck
Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
47
Which of the following statements is TRUE of tactical plans?

A) Tactical plans vary by company and business function.
B) These plans refer to the strategic plans of organizations.
C) Tactical plans are prepared for long-term purposes.
D) Tactical plans cover all functions in an organization.
E) Operational issues are not covered under tactical plans.
Unlock Deck
Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
48
Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.Which of the following describes a weakness that Alfa Knowledge has?

A) The company's sales were affected by the nuclear disaster that took place in Japan.
B) The company functions in countries that lack skilled labor.
C) The company spends huge money to pay for tariffs and duties.
D) The company often incurs loses due to fluctuating exchange rates.
E) The company's employees are not committed to be with the company for long.
Unlock Deck
Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
49
Which of the following functions is typically performed by top managers?

A) establishing the structure for the organization
B) supervising lower-level managers
C) translating strategic goals into actions
D) putting the systems and resources in place
E) translating strategic objectives into the actions
Unlock Deck
Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
50
Danielle has an innate ability to solve interpersonal issues that the employees face and she is always considerate toward her subordinates.She is capable of coordinating with different types of employees in the organization.Danielle has high ________ intelligence.

A) informational
B) cognitive
C) critical
D) social
E) emotional
Unlock Deck
Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
51
________ is the process of arranging resources to carry out an organization's plans.It is one of the major functions of managers.

A) Planning
B) Directing
C) Organizing
D) Analyzing
E) Controlling
Unlock Deck
Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
52
________ intelligence involves reasoning,problem solving,memorization,and other rational skills.

A) Cognitive
B) Emotional
C) Social
D) Collaborative
E) Networking
Unlock Deck
Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
53
In order to be effective,a business goal should be ________.

A) broadly defined
B) measurable
C) time unlimited
D) remotely defined
E) substantially high
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54
The overall strategic plan of an organization might be supported by plans from functional areas,such as research and development,manufacturing,and marketing.The plans from these functional areas are called ________ plans.

A) appraisal
B) strategic
C) contingency
D) tactical
E) corporate
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55
Under ________ leadership,subordinates have little or no freedom to make decisions,deviate from plans,or provide contrary input.

A) democratic
B) autocratic
C) laissez-faire
D) transformational
E) participative
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56
Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.Which of the following refers to a strength that Alfa Knowledge possesses?

A) The company has an early mover advantage in the market that it is operating.
B) The company is functioning in a low-growth industry.
C) The company has a patented technology for knowledge management.
D) The company is functioning in a high-growth industry.
E) The countries in which the company is operating were not affected by the economic slowdown of 2009.
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Unlock Deck
k this deck
57
Socially adept managers will have a knack for ________.

A) solving problems quickly using their reasoning abilities
B) exhibiting rational skills to make high-quality decisions
C) controlling their own emotions and impulses
D) judging others based on a variety of objective parameters
E) finding and building common ground with people of all kinds
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Unlock Deck
k this deck
58
Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.Which of the following is an opportunity available to Alfa Knowledge?

A) having strong financial resources
B) having a respected brand
C) having committed employees
D) presence of potential partners
E) presence of strong management professionals in the company
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Unlock for access to all 100 flashcards in this deck.
Unlock Deck
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59
Which of the following is a typical role of middle managers in an organization?

A) defining the strategic orientation of the organization
B) supervising workers on an assembly line
C) supervising knowledge workers
D) making long-range plans for the organization
E) translating strategic goals and objective into actions
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Unlock Deck
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60
Which of the following is an example of a strength that companies possess?

A) prospective merger candidates
B) lack of regulations
C) respected brand
D) narrow customer base
E) increasing demand for products
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Unlock for access to all 100 flashcards in this deck.
Unlock Deck
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61
Danny leads a team of fifteen programmers.Danny divides the project into independent modules and assigns each programmer a module.Danny tells the employees that they are responsible for the completion of the modules and he would assist them only if they need help.Identify the leadership style that Danny is following.

A) democratic leadership
B) directive leadership
C) transactional leadership
D) autocratic leadership
E) laissez-faire leadership
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Unlock for access to all 100 flashcards in this deck.
Unlock Deck
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62
Which of the following is an example of an administrative skill that managers possess?

A) ability to make correct hiring decisions
B) being skillful in information gathering
C) being skillful in operating machines
D) ability to understand others' feeling
E) having a sense of empathy with subordinates
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Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
63
________ is the most important and pervasive interpersonal skill that managers use.

A) Communication
B) Evaluation
C) Analytic ability
D) Negotiation skill
E) Technical skill
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64
________ skills refer to technical skills in information gathering,data analysis,planning,organizing,and other aspects of managerial work.

A) Collaborative
B) Decisional
C) Conceptual
D) Administrative
E) Interpersonal
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65
________ skills are required to understand others and to interact effectively with them.

A) Technical
B) Decisional
C) Conceptual
D) Administrative
E) Interpersonal
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Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
66
Benchmarking refers to ________.

A) comparing performance results between work groups in the organization
B) determining departmental standards of performance
C) establishing a timeline to determine efficiency
D) balancing process and performance data within the company
E) comparing process and performance data from other companies
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Unlock for access to all 100 flashcards in this deck.
Unlock Deck
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67
________ leaders act as advisors and supporters and generally let subordinates chart and adjust their own course toward meeting agreed-upon goals and objectives.

A) Participative
B) Consultative
C) Autocratic
D) Transactional
E) Laissez-faire
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Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
68
Arthur is a plant supervisor at Skyline Constructions.Twenty construction workers report to Arthur.Arthur provides them the work designs and schedules every week and does not allow them to make any changes to the schedule.Workers often complain that he is not receptive to suggestions from them.Arthur is following ________ leadership in this case.

A) transformational
B) autocratic
C) democratic
D) laissez-faire
E) participative
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Unlock for access to all 100 flashcards in this deck.
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k this deck
69
Balanced scorecard is a method of ________.

A) creating schedules for non-routine organizational tasks
B) monitoring the performance from multiple perspectives
C) evaluating the external threats of an organization
D) documenting the strategic goals of an organization
E) monitoring the external opportunities of an organization
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Unlock for access to all 100 flashcards in this deck.
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70
Which of the following skills refer to the ability and knowledge to perform the mechanics of a particular job?

A) cognitive skills
B) technical skills
C) conceptual skills
D) decisional skills
E) organizational skills
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Unlock for access to all 100 flashcards in this deck.
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71
________ is a measure of how closely a product conforms to predetermined standards and customer expectations.

A) Productivity
B) Yield
C) Quality
D) Efficiency
E) Structure
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Unlock Deck
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72
Julia is the product manager of an automobile manufacturer.She allots part of her duties to her subordinates and involves them when making key decisions.She is receptive to new ideas and accepts valuable ideas from others.Julia is a ________ leader.

A) autocratic
B) democratic
C) laissez-faire
D) directive
E) transactional
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Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
73
Systems thinking ability refers to the ability to understand the relationship between components and the larger output.Systems thinking ability is an example of a(n)________ skill.

A) interpersonal
B) conceptual
C) technical
D) administrative
E) decision-making
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Unlock for access to all 100 flashcards in this deck.
Unlock Deck
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74
Which of the following is the best example of a technical skill that managers must possess?

A) capability of making accurate decisions on issues
B) ability to get along well with the subordinates
C) ability to prepare a formal profit and loss statement
D) ability to collaborate well with workers
E) capability to understand the relationship between parts and whole
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Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
75
________ skills refer to the ability to understand the relationship of parts to the whole.

A) Interpersonal
B) Conceptual
C) Technical
D) Administrative
E) Decision-making
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Unlock for access to all 100 flashcards in this deck.
Unlock Deck
k this deck
76
________ is the management function of keeping a company's activities on track toward previously established goals.

A) Organizing
B) Leading
C) Planning
D) Motivating
E) Controlling
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Unlock Deck
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77
The first step in managing organizational change is ________.

A) monitoring continued progress of the change effort
B) identifying the need for change
C) reinforcing the changed behavior
D) analyzing the forces acting against the change
E) choosing the technique to be used in instituting the change
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Unlock for access to all 100 flashcards in this deck.
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k this deck
78
The criteria against which performance is measured are referred to as ________.

A) standards
B) tools
C) controls
D) measures
E) frameworks
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Unlock Deck
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79
Directly intervening in organizational processes to improve performance is an example of the ________ function of management.

A) communicating
B) controlling
C) planning
D) organizing
E) decision making
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k this deck
80
You have been working under the same manager for nearly a year.During that time,you have been allowed to do your job with almost no interference from your manager.The manager's only concern seems to be that you are efficient and productive and meet your goals.Since this manager surrenders most of her responsibility to her subordinates,she would be referred to as a(n)________ leader.

A) democratic
B) transactional
C) autocratic
D) laissez-faire
E) authoritarian
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Unlock Deck
Unlock for access to all 100 flashcards in this deck.