Deck 14: Evaluation and Discipline of Personnel

Question 1

The nurse manager believes in participative management and teamwork.Which kind of appraisal interview would the nurse manager most likely use?

A)Tell-and-sell
B)Tell and listen
C)Problem solving
D)Goal setting

Answer 1

Goal setting

Question 2

The nurse manager is aware that decreased productivity is a side effect of:

A)Withdrawal
B)An appraisal report
C)Personnel problems
D)Conflict with physicians

Answer 2

Personnel problems

Question 3

The nurse manager counsels the staff nurse who was making inappropriate sexual comments to other staff members.The nurse manager tells the staff nurse what behavior is required and how to prevent future disciplinary actions.This is an example of:

A)Reprimanding the employee
B)Being flexible
C)Enforcing the rules inconsistently
D)Taking corrective,constructive action

Answer 3

Taking corrective,constructive action

Question 4

As an employee benefit,the hospital provides tuition assistance for employees who pursue further education for professional development provided they agree to work at least 2 years after they complete their studies.This can be viewed as what type of modification of employee behavior?

A)Reinforcement
B)Shaping
C)Extinction
D)Punishment

Question 5

Management by objectives (MBO)or management by outcomes is a managerial method that focuses attention on:

A)Organizational goals
B)Unit goals
C)Individual achievement
D)Teamwork

Question 6

Although leaders and managers both have responsibility for evaluating and disciplining personnel,they each have different functions.Leaders encourage peer review,whereas managers:

A)Use a formalized system
B)Use an informal system
C)Inspire high performance
D)Reduce the anxiety of the performance appraisal

Question 7

All of the following are purposes of the performance appraisal except:

A)Determining job competence
B)Improving communication between managers and physicians
C)Identifying unsatisfactory employees
D)Inventorying talent within the organization

Question 8

After the nurse manager counseled a staff member about excessive absenteeism,the nurse manager expected his behavior to change.What type of consequence should the staff nurse expect if he changes his behavior?

A)Favorable
B)Punitive
C)Absent
D)Insufficient

Question 9

One common effect in evaluation is the halo effect.In the halo effect,a logical error occurs when:

A)Evaluators give a person a low rating
B)Some evaluators are lenient
C)The rating for one characteristic is influenced by a high rating on another characteristic
D)A good worker on a weak team gets a lower rating

Question 10

If the nurse manager rates the staff from the best performer to the weakest performer,the manager is using what method of performance management?

A)Anecdotal notes
B)Rating scales
C)Ranking
D)Forced distribution scale

Question 11

There are steps that nurse managers can take when dealing with problem employees.One of these steps is to:

A)Provide on-the-job training
B)Identify symptoms of the problem
C)Send the employee to the human resources department
D)Request a drug screen

Question 12

The nurse manager needed to conduct an appraisal interview for a novice nurse who was completing his first 6 months of work on the unit.Which kind of appraisal interview would best fit the new employee?

A)Tell-and-sell
B)Tell and listen
C)Problem solving
D)Goal setting

Question 13

Hospitals have disciplinary action programs that determine how staff disciplinary problems are handled.Which of the following statements is correct regarding a hospital's disciplinary action program?

A)Employees should be given a code of conduct handbook during orientation.
B)Employees should be able to review the personnel record.
C)Employees should be notified about suspension in a verbal interview.
D)Employees has no recourse until investigation is over.

Question 14

A staff nurse complains to the nurse manager that another staff member is making her feel uncomfortable by making sexual comments.Before the nurse manager takes disciplinary action,the manager most likely will:

A)Investigate the allegations carefully
B)Wait to see if the problem resolves itself
C)Focus on the individual's personality
D)Disregard the staff nurse's length of service,past accomplishments or problems,level of skill,and importance to the organization

Question 15

Managers who are perfectionists may rate personnel lower than they should and may compare how a staff nurse previously performed with how the staff nurse presently performs.This is called:

A)The halo effect
B)The horns effect
C)The contrast effect
D)The proximity effect

Question 16

Management by objectives (MBO)has advantages for both staff nurses and nurse managers.One advantage of MBO for staff nurses is that:

A)It is a better managerial plan
B)The standard of evaluation is based on job descriptions
C)It allows nurse managers to use human resources
D)Managers can set the goals

Question 17

Progressive discipline starts with a verbal reprimand,followed by a written reprimand,and then:

A)Termination
B)Suspension with pay
C)Suspension without pay
D)Discipline with punishment

Question 18

The nurse manager wants to evaluate the behavior of the unlicensed personnel.One way the manager can do this is by asking staff nurses to assist in documenting certain behaviors.This is a form of:

A)Anecdotal notes
B)Ranking
C)Forced distribution scale
D)Contrast scale

Question 19

Hospitals have found that the major reason for disciplinary action is:

A)Employee rebelliousness
B)Lack of socialization on the unit
C)Lack of knowledge about policies and procedures
D)Lack of consistency in writing policies and procedures

Question 20

Which of the following is a multisource system of assessment that includes self-appraisal and subordinate,peer,and administrative feedback?

A)Appraisal interview
B)Subordinate evaluation
C)360-degree feedback
D)Management by objectives

Question 21

The counselor starts by listening to the employee,then discusses the employee's problem from the organization's point of view.This is what kind of counseling?

A)Catharsis
B)Cooperative counseling
C)Directive counseling
D)Advice giving

Question 22

After a nurse is terminated,what action can the nurse take to minimize the emotional and professional scarring that results from dismissal?

A)See a recruiter
B)Have a termination party with the staff
C)Begin seeking a new job
D)Seek help from the outplacement counselor

Question 23

Because of the nursing shortage,not many registered nurses are fired;however,there are some reasons for which nurses are terminated immediately,such as:

A)Tardiness
B)Personnel reduction
C)Falsification of records
D)Withdrawn behavior

Question 24

The nurse manager referred a discharged staff member to counseling.Counseling helps to improve an employee's mental health and thus:

A)Enables the employee to relive the experience
B)Increases emotional tension
C)Promotes appropriate behavior
D)Enhances dependence on the counselor

Question 25

The counselor listens to the employee's problem and decides how to solve it.Then the counselor tells the employee what to do to fix the problem.This is what kind of counseling?

A)Nondirective counseling
B)Reassurance
C)Catharsis
D)Directive counseling