Deck 4: Motivation and Morale

Question 1

The staff nurses enjoyed meeting in the break room to share lunches and have some down time.The nurse manager had the staff break room converted to a family waiting room.The nurse manager was interfering with which staff need,according to Maslow's hierarchy of needs?

A)Physiologic
B)Safety/security
C)Social/belonging
D)Self-actualization

Answer 1

Social/belonging

Question 2

A staff nurse made a medication error.The nurse immediately filled out an incident report,called the doctor,and notified the nurse manager.The staff nurse's self-awareness and the ability to function responsibly is an example of:

A)Productivity
B)Emotional intelligence
C)Empathy
D)High morale

Answer 2

Emotional intelligence

Question 3

The hospital changed its management technique to theory Z.Theory Z differs from other management theories in that theory Z:

A)Focuses on productivity
B)Focuses on institutional system
C)Calls for the formation of quality circles to make decisions
D)Calls for the development of strategic plans

Answer 3

Calls for the formation of quality circles to make decisions

Question 4

Which of the following is an example of high organizational morale?

A)A staff nurse enjoys the quality of her work.
B)A staff nurse shows decreased quality of work.
C)A staff nurse is loyal to the profession.
D)A staff nurse has a high rate of absenteeism.

Question 5

A nurse manager was having difficulty with the staff.Morale was low because of petty gossiping among the staff and intolerance of each other's behaviors.The nurse manager decided that the best way to handle this situation was to develop self-competence by:

A)Attending a conflict management course
B)Being politically aware
C)Being conscientious
D)Attending a service orientation program

Question 6

At the nurse managers' council meeting,staff tardiness was discussed.After returning to the unit,the nurse manager developed a log to track how often tardiness occurred and who was coming into work late.The nurse manager was demonstrating:

A)Accurate self-awareness
B)Service orientation
C)Leveraging diversity
D)Motivation

Question 7

The chief nursing officer evaluated an orthopedic floor because of complaints from staff about low morale.In the evaluation,the chief nursing officer found that the nurse manager was more interested in personal prestige than in achievement.According to McClelland's basic needs theory,the nurse manager has what type of need?

A)A need for advancement
B)A need for achievement
C)A need for power
D)A need for affiliation

Question 8

A rural hospital was forced to close because of financial problems.The staff and personnel were laid off.Based on Alderfer's modified need hierarchy,the hospital administration interfered with which need?

A)Safety/security
B)Existence
C)Relatedness
D)Growth

Question 9

The charge nurses inform the nurse manager that the newly hired nurses are having difficulty with decision making and delegating.The best way for the nurse manager to handle this situation is to send the charge nurses to:

A)A conflict management course
B)A self-management course
C)A stress management course
D)Supervisory training

Question 10

A staff nurse delegated to a nursing assistant the task of stocking the linen cart for the next shift.At the end of the shift,the staff nurse discovered that the linen cart was not stocked.According to Vroom's expectancy theory,the nursing assistant was operating from:

A)Negative valence and expectancy value of 1
B)Positive valence and expectancy value of 0
C)Positive valence and expectancy value of 1
D)Negative valence and expectancy value of 0

Question 11

A staff nurse became upset with the hospital because newer nurses were being hired directly after graduation from nursing programs at a higher pay than the nurse's.Based on the equity theory,what would be expected from the staff nurse?

A)Pride in his performance
B)Feelings of being overrewarded
C)Decrease in productivity
D)Increase in productivity

Question 12

According to Skinner's positive reinforcement theory,a nurse manager needs to evaluate whether the desired results were obtained or not.If the desired results were not obtained,what is the nurse manager's first action?

A)Reassign tasks to different staff members
B)Assess the working environment for interference
C)Request staff to be reassigned to a different unit
D)Reduce the number of hours staff members work

Question 13

A staff nurse continually voiced complaints to the nurse manager about the workload.The staff nurse was exhibiting:

A)High productivity
B)High morale
C)Low productivity
D)Low morale

Question 14

Which of the following is an example of a hygiene factor in Herzberg's two-factor theory?

A)Staff members' concern that the hospital will lay off workers
B)Hospital's sponsoring of an awards banquet for all personnel
C)Performance evaluations that provide positive feedback
D)Staff nurses' attendance at workshops to increase knowledge

Question 15

One of the staff nurses was attending graduate school to learn more about critical care.The nurse manager asked the staff nurse to develop policies and procedures for the new cardiac rehabilitation program that was to be opened the next year.According to Argyris's psychological energy theory,the nurse manager was:

A)Decreasing the staff nurse's productivity
B)Increasing the staff nurse's morale
C)Matching the staff nurse's talents with the job
D)Increasing the staff nurse's motivation

Question 16

The nurse manager recently embraced a participatory style of management.After doing so,the nurse manager found that morale and productivity were increased.Which of Douglas McGregor's theories best describe this situation?

A)Self-determination theory
B)Theory X
C)Theory Y
D)Theory W

Question 17

Likert's participative management theory differs from McGregor's theory Y in that Likert's research found that:

A)Only general supervision is adequate
B)More supervision leads to greater productivity
C)Employee-centered supervision is more productive
D)Job-centered supervision is more productive

Question 18

The nurse manager received an award because the manager's staff had taken fewer sick days than staff in other units in the hospital.The nurse manager felt that the unit demonstrated high morale and high productivity.According to McClelland's basic needs theory,the nurse manager was demonstrating what type of need?

A)A need for advancement
B)A need for achievement
C)A need for power
D)A need for affiliation

Question 19

Which of the following is an example of a motivation factor according to Frederick Herzberg's motivation-hygiene (two-factor)theory?

A)Nursing assistants' working for a paycheck only
B)Nurse manager's interest in the prestige of the title
C)Administration's interest in productivity only
D)Hospital's funding of graduate courses for staff nurses

Question 20

Newly hired nurses were having difficulty in delegating tasks to the nursing assistants.They approached the nurse manager about setting up a leadership laboratory.The nurse manager decided that the key component that needed to be taught was:

A)How to take care of one's body
B)How to accept feelings
C)How to engage in responsible decision making
D)How to be successful

Question 21

The nurse manager compared the male and female registered nurses (RNs)on the unit.The nurse manager found that which of the following had the greatest influence on job satisfaction for male RNs?

A)Social aspects of the job
B)Interpersonal relationships
C)Company management and policies
D)Working conditions

Question 22

Nursing administrators were concerned about the cost of replacing staff members.The reason for an increase of cost is:

A)The work itself
B)The expense of the orientation period
C)Limited advancement potential
D)Increased recognition for achievement

Question 23

A group of staff nurses met in the hospital cafeteria.They decided to write a letter to the nurse manager regarding the behavior of another staff member.In the letter,they planned to ask that the staff member be removed.This is an example of:

A)High morale
B)Burnout
C)Vertical violence
D)Horizontal violence

Question 24

The nurse manager observed that the patients' trash cans were not being emptied by the night shift personnel.The nurse manager decided to set up a rotation schedule so that all night shift personnel would be responsible for emptying the trash cans.This is an example of:

A)Preventing workplace civility
B)Preventing burnout
C)Preventing horizontal violence
D)Preventing vertical violence

Question 25

A senior registered nurse (RN)was assigned to serve as preceptor for a new RN for 6 months.By the end of the first month,the nurse manager observed the senior RN talking harshly to the new RN.The best action of the nurse manager to reduce horizontal violence would be to:

A)Ignore the senior RN's actions
B)Assign a senior licensed practical nurse to serve as preceptor for the new RN
C)Mentor the new RN
D)Validate assumptions and perceptions before drawing conclusions