Deck 7: The Helping Process

Question 1

The foundation of all group functioning is

A) leadership.
B) human service support.
C) self help.
D) communication skills.

Answer 1

D

Question 2

The who,what,where,when,and why of a message is the

A) affective component.
B) cognitive component.
C) SOLER.
D) questioning component.

Answer 2

B

Question 3

Awareness and sensitivity are keys to working with

A) clients from other cultures.
B) Hispanics.
C) resistant clients.
D) challenging clients.

Answer 3

A

Question 4

The cornerstone of helping is

A) communication skills.
B) rapport.
C) the helping relationship.
D) the clients.

Question 5

Encouraging responsibility and promoting self-help are

A) the focus of questioning.
B) supported by the office setting.
C) the result of listening.
D) the goals of the helping process.

Question 6

Clients who may come for help more or less willingly but fail to carry through or participate are

A) culturally different clients.
B) Asian American clients.
C) reluctant clients.
D) resistant clients.

Question 7

Attending behavior includes the following nonverbal components EXCEPT:

A) attentive body language
B) eye contact
C) verbal tracking
D) vocal qualities

Question 8

Defining crisis for an individual depends on several factors including

A) how hazardous or threatening the event is.
B) past experiences with crises.
C) the individual's interpretation of the event.
D) personality traits.

Question 9

An individual,a small group,or a geographic area are examples of

A) clients.
B) self-help groups.
C) human service roles.
D) formal helping.

Question 10

A dependent client,poor helping skills,and an unsatisfactory helping relationship are possible results of

A) an over reliance on questions.
B) resistance.
C) ineffective communication.
D) silence.

Question 11

One of the things a helper will attend to before the client arrives is

A) the availability of records.
B) the physical setting.
C) time management.
D) travel arrangements.

Question 12

What are the differences between formal and informal helping?

Question 13

A state of crisis develops when

A) the individual reacts to a traumatic event.
B) the individual's problem-solving ability fails.
C) all attempts at resolution fail.
D) the problem remains unresolved and the tension becomes unbearable.

Question 14

Examples of questions which are helpful and appropriate are all EXCEPT:

A) Could you tell me a little about yourself?
B) Why did you do that?
C) How long have you been ill?
D) How does that make you feel?

Question 15

One person sending a message to another person with the conscious intent of affecting the receiver's behavior is called

A) active listening.
B) communication.
C) effective communication.
D) paraphrasing.

Question 16

Resolution-focused brief therapy includes ALL but one of the following stages

A) building a relationship
B) identifying client weaknesses
C) establishing goals
D) formulating plans to reach goals

Question 17

The stage during which goals are set is

A) exploring the problem.
B) termination.
C) intervention strategies.
D) client arrival.

Question 18

Which of the following is the best way of eliciting information about a client's educational history?

A) What grade did you complete in school?
B) Tell me about your parents' educational background
C) Let's talk about your school experiences.
D) Do you like school?

Question 19

A strategy or technique that helps the client become more comfortable with the setting and the helper is

A) questioning.
B) listening.
C) handshakes.
D) icebreakers.

Question 20

The behaviors of helpers as they attend to both the verbal and nonverbal communication of the client is

A) active listening.
B) effective communication.
C) the expression of feelings.
D) "hearing" cues.

Question 21

Describe some of the matters that a helper would want to attend to before the
client arrives.

Question 22

Describe four components of the communication process and the importance of
each.

Question 23

Describe when you might use resolution-focused brief therapy.

Question 24

Discuss strategies that would be helpful with challenging clients.