Deck 2: Analyzing the Business Case

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Question
The Pareto chart, sometimes called a scatter diagram, is a problem solving tool.
Use Space or
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to flip the card.
Question
In a preliminary investigation report, the findings section includes a summary of a project request and a specific recommendation.
Question
_____ planning is the process of identifying long-term organizational goals, strategies, and resources.

A)Prospect
B)Pilot
C)Strategic
D)Vertical
Question
Feasibility analysis is an ongoing task that must be performed throughout the systems development process.
Question
The term _____ refers to the reasons, or justifications, for a proposal.

A)business case
B)use case
C)work statement
D)problem charter
Question
The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.
Question
It is easier to assign dollar values to intangible benefits.
Question
Internal and external factors affect every business decision that a company makes, and IT systems are no exception.
Question
Most large companies rely on one person to evaluate systems requests instead of relying on a systems review committee.
Question
_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen.

A)Performance assessments
B)Relationship assessments
C)Vision statements
D)Mission statements
Question
Economic activity has a negligible influence on corporate information management.
Question
Systems requests seldom are aimed at improving service to users within a company.
Question
Information systems that interact with customers usually receive low priority.
Question
As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.
Question
Systems development typically starts with a _____.

A)feasibility study, followed by a systems request, which includes a preliminary investigation
B)systems request, followed by a preliminary investigation, which includes a feasibility study
C)preliminary investigation, followed by a feasibility study, which includes a systems request
D)feasibility study, followed by a preliminary investigation, which includes a systems request
Question
The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.
Question
A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization.
Question
Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values.

A)relationship diagram
B)feasibility study
C)performance assessment
D)mission statement
Question
Competition drives many information systems decisions.
Question
When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.
Question
Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

A)CRM (Customer relationship management)
B)EPOD (Electronic proof of delivery)
C)JIT (Just-in-time)
D)RFID (Radio frequency identification)
Question
_____ includes ongoing support and maintenance costs, as well as acquisition costs.

A)CRC (Customer relationship costs)
B)TCO (Total cost of ownership)
C)JIT (Just-in-time costs)
D)RCT (Real cost of time)
Question
_____ refers to the practical resources needed to develop, purchase, install, or operate a system.

A)Operational feasibility
B)Technical feasibility
C)Schedule feasibility
D)Market feasibility
Question
_____ means that a proposed system will be used effectively after it has been developed.

A)Operational feasibility
B)Technical feasibility
C)Schedule feasibility
D)Economic feasibility
Question
_____ components can provide automated response to sales inquiries, online order processing, and inventory tracking.

A)Just-in-time (JIT)
B)Customer relationship management (CRM)
C)Automatic teller machine (ATM)
D)Total cost of ownership (TCO)
Question
Using _____, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

A)EPOD (Electronic proof of delivery)
B)PPOD (Physical proof of delivery)
C)RPS (Radio positioning system)
D)RDS (Radar detection system)
Question
Which of the following is an example of a tangible benefit?​

A)A user-friendly system that improves employee job satisfaction
B)A sales tracking system that supplies better information for marketing decisions
C)A new website that enhances a company's image
D)An online package tracking system that improves service and decreases the need for clerical staff
Question
_____ means that the projected benefits of a proposed system outweigh the estimated costs.

A)Economic feasibility
B)Schedule feasibility
C)Operational feasibility
D)Technical feasibility
Question
_____ technology uses radio frequency identification (RFID) tags to identify and monitor the movement of each individual product, from a factory floor to the retail checkout counter.

A)EPC (Electronic product code)
B)EPOD (Electronic proof of delivery)
C)MCC (Magnetic character code)
D)RTPD (Real-time product delivery)
Question
The overall aim of a _____ is to avoid seeking goals that are unrealistic, unprofitable, or unachievable.

A)SWOT (Strength, Weakness, Opportunities, and Threats) analysis
B)CSF (Critical Success Factor) analysis
C)BCF (Business Case Factor) analysis
D)SWCT (Strategy, Weakness, Cost, and Technology) analysis
Question
_____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.

A)Accessibility
B)Relationship
C)Feasibility
D)Performance
Question
A _____ must be achieved to fulfill a company's mission.

A)key performance factor
B)core competency
C)critical success factor
D)vision competency
Question
_____ are advantages that are difficult to measure in dollars but are important to a company.

A)Tangible benefits
B)Intangible benefits
C)Tactile benefits
D)Real benefits
Question
Which of the following is an example of an intangible benefit?​

A)A user-friendly system that improves employee job satisfaction
B)A new scheduling system that reduces overtime
C)An online package tracking system that improves service and decreases the need for clerical staff
D)A sophisticated inventory control system that cuts excess inventory
Question
Of the measures of feasibility, questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____.

A)schedule feasibility
B)technical feasibility
C)economic feasibility
D)ethical feasibility
Question
Hardware-based security controls include _____.

A)password fields
B)online forms
C)system patterns
D)biometric devices
Question
Many companies implement _____ systems that integrate all customer-related events and transactions.

A)CRM (Customer relationship management)
B)TCO (Total cost of ownership)
C)JIT (Just-in-time)
D)RFID (Radio frequency identification)
Question
The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems projects.

A)computer resources committee
B)data storage committee
C)system networking committee
D)topology identification committee
Question
Of the measures of feasibility, questions such as "Does management support the project?" and "Will the new system require training for users?" would help predict a system's _____.

A)schedule feasibility
B)technical feasibility
C)economic feasibility
D)operational feasibility
Question
_____ are the benefits that can be measured in dollars.

A)Tangible benefits
B)Intangible benefits
C)Ethical benefits
D)Agile benefits
Question
The _____, named after a nineteenth-century economist, is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph.

A)Pareto chart
B)Gantt chart
C)Scatter chart
D)XY chart
Question
_____ means that a project can be implemented in an acceptable time frame.

A)Operational feasibility
B)Technical feasibility
C)Schedule feasibility
D)Economic feasibility
Question
Projects where management has a choice in implementing them are called _____ projects.

A)discretionary
B)nondiscretionary
C)appended
D)concatenated
Question
To avoid the problem of _____, a project's scope should be defined as clearly as possible.

A)project dilation
B)project expansion
C)project creep
D)project drift
Question
Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called _____.

A)project dilation
B)project creep
C)project expansion
D)project drift
Question
A popular technique for investigating causes and effects is called a _____ diagram.

A)causebone
B)fishbone
C)jawbone
D)crossbone
Question
When assessing _____, a systems analyst must consider the interaction between time and costs.

A)resource feasibility
B)technical feasibility
C)schedule feasibility
D)market feasibility
Question
When using a _____ to investigate the causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.

A)causebone diagram
B)fishbone diagram
C)jawbone diagram
D)crossbone diagram
Question
Which of the following is an example of a discretionary project?​

A)Creating a new report for a user
B)Adding a report required by a new federal law
C)Including annual updates to payroll and tax percentages
D)Updating quarterly changes in reporting requirements for an insurance processing system
Question
Projects where management has no choice in implementing them are called _____ projects.

A)discretionary
B)nondiscretionary
C)appended
D)concatenated
Question
Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests.

A)greatest benefit, at the lowest cost, in the shortest period of time
B)greatest benefit, at the highest cost, in the shortest period of time
C)least benefit, at the lowest cost, in the longest period of time
D)least benefit, at the highest cost, in the longest period of time
Question
Determining the _____ means defining the specific boundaries, or extent, of a project.

A)project index
B)project matrix
C)project scope
D)project table
Question
_____ result from a decrease in expenses, an increase in revenues, or both.

A)Tangible benefits
B)Intangible benefits
C)Agile benefits
D)Ethical benefits
Question
A systems analyst conducts a preliminary investigation to study the _____ and recommend specific action.

A)systems request
B)project scheduling report
C)systems validation
D)project staffing report
Question
A _____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.

A)trigger
B)constraint
C)query
D)key
Question
A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline.

A)causebone diagram
B)fishbone diagram
C)jawbone diagram
D)crossbone diagram
Question
A _____ is a summary of a project request and a specific recommendation.

A)case for action
B)routine report
C)breakdown report
D)case for approval
Question
Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs.

A)schedule feasibility
B)technical feasibility
C)economic feasibility
D)operational feasibility
Question
The objective of _____ is to gather data about project usability, costs, benefits, and schedules.

A)mediation
B)fact-finding
C)project execution
D)project maintenance
Question
A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people.

A)fishbone
B)experiment
C)survey
D)research
Question
Lara performs certain analyses and ensures that the company's image will not be at risk by taking this project. This is an example of _____.

A)operational feasibility
B)economic feasibility
C)technical feasibility
D)schedule feasibility
Question
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
It is a summary of a project request and a specific recommendation.
Question
In a preliminary investigation report, the _____ section contains a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.

A)introduction
B)recommendations
C)expected benefits
D)time and costs estimates
Question
_____ are external factors that shape corporate IT choices.

A)Technology
B)Competitors
C)Managers
D)Suppliers
Question
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
It is a technology that is expected to overshadow bar code technology in the future.
Question
In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached.

A)appendix
B)introduction
C)recommendations
D)findings
Question
In a preliminary investigation report, the _____ section contains the results of the preliminary investigation, including a description of the project's scope, constraints, and feasibility.

A)appendix
B)introduction
C)recommendations
D)findings
Question
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
When assessing this, a systems analyst must consider the interaction between time and costs.
Question
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
Its end product is a report to management.
Question
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
It typically starts with a systems request, followed by a preliminary investigation, which includes a feasibility study.
Question
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
They provide automated responses to sales inquiries, online order processing, and inventory tracking.
Question
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
It shows formal reporting relationships of a group.
Question
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
This might propose enhancements for an existing system, the correction of problems, or the development of an entirely new information system.
Question
Discuss in detail the six main reasons for systems requests, including examples where appropriate.
Question
A SWOT (Strength, Weakness, Opportunities, and Threats) analysis contributes to the strategic planning process by examining a firm's _____ resources.

A)technical
B)human
C)financial
D)logistical
Question
The main reasons for systems requests are _____.

A)improved services to customers
B)reduced support for new products and services
C)better performance
D)reduced cost
Question
Lara is involved in many other projects so she appoints a project manager for this project to ensure that the project is completed on time. This is an example of _____.

A)operational feasibility
B)economic feasibility
C)technical feasibility
D)schedule feasibility
Question
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
With this application, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.
Question
_____ are internal factors that shape corporate IT choices.

A)Technology
B)User requests
C)Strategic plan
D)Company finances
Question
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
It is a system that provides the right products at the right place at the right time.
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Deck 2: Analyzing the Business Case
1
The Pareto chart, sometimes called a scatter diagram, is a problem solving tool.
False - XY chart
2
In a preliminary investigation report, the findings section includes a summary of a project request and a specific recommendation.
False - recommendations
3
_____ planning is the process of identifying long-term organizational goals, strategies, and resources.

A)Prospect
B)Pilot
C)Strategic
D)Vertical
C
4
Feasibility analysis is an ongoing task that must be performed throughout the systems development process.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
5
The term _____ refers to the reasons, or justifications, for a proposal.

A)business case
B)use case
C)work statement
D)problem charter
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
6
The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
7
It is easier to assign dollar values to intangible benefits.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
8
Internal and external factors affect every business decision that a company makes, and IT systems are no exception.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
9
Most large companies rely on one person to evaluate systems requests instead of relying on a systems review committee.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
10
_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen.

A)Performance assessments
B)Relationship assessments
C)Vision statements
D)Mission statements
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
11
Economic activity has a negligible influence on corporate information management.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
12
Systems requests seldom are aimed at improving service to users within a company.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
13
Information systems that interact with customers usually receive low priority.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
14
As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
15
Systems development typically starts with a _____.

A)feasibility study, followed by a systems request, which includes a preliminary investigation
B)systems request, followed by a preliminary investigation, which includes a feasibility study
C)preliminary investigation, followed by a feasibility study, which includes a systems request
D)feasibility study, followed by a preliminary investigation, which includes a systems request
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
16
The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
17
A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
18
Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values.

A)relationship diagram
B)feasibility study
C)performance assessment
D)mission statement
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
19
Competition drives many information systems decisions.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
20
When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
21
Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

A)CRM (Customer relationship management)
B)EPOD (Electronic proof of delivery)
C)JIT (Just-in-time)
D)RFID (Radio frequency identification)
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
22
_____ includes ongoing support and maintenance costs, as well as acquisition costs.

A)CRC (Customer relationship costs)
B)TCO (Total cost of ownership)
C)JIT (Just-in-time costs)
D)RCT (Real cost of time)
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
23
_____ refers to the practical resources needed to develop, purchase, install, or operate a system.

A)Operational feasibility
B)Technical feasibility
C)Schedule feasibility
D)Market feasibility
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
24
_____ means that a proposed system will be used effectively after it has been developed.

A)Operational feasibility
B)Technical feasibility
C)Schedule feasibility
D)Economic feasibility
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
25
_____ components can provide automated response to sales inquiries, online order processing, and inventory tracking.

A)Just-in-time (JIT)
B)Customer relationship management (CRM)
C)Automatic teller machine (ATM)
D)Total cost of ownership (TCO)
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
26
Using _____, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

A)EPOD (Electronic proof of delivery)
B)PPOD (Physical proof of delivery)
C)RPS (Radio positioning system)
D)RDS (Radar detection system)
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
27
Which of the following is an example of a tangible benefit?​

A)A user-friendly system that improves employee job satisfaction
B)A sales tracking system that supplies better information for marketing decisions
C)A new website that enhances a company's image
D)An online package tracking system that improves service and decreases the need for clerical staff
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
28
_____ means that the projected benefits of a proposed system outweigh the estimated costs.

A)Economic feasibility
B)Schedule feasibility
C)Operational feasibility
D)Technical feasibility
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
29
_____ technology uses radio frequency identification (RFID) tags to identify and monitor the movement of each individual product, from a factory floor to the retail checkout counter.

A)EPC (Electronic product code)
B)EPOD (Electronic proof of delivery)
C)MCC (Magnetic character code)
D)RTPD (Real-time product delivery)
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
30
The overall aim of a _____ is to avoid seeking goals that are unrealistic, unprofitable, or unachievable.

A)SWOT (Strength, Weakness, Opportunities, and Threats) analysis
B)CSF (Critical Success Factor) analysis
C)BCF (Business Case Factor) analysis
D)SWCT (Strategy, Weakness, Cost, and Technology) analysis
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
31
_____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.

A)Accessibility
B)Relationship
C)Feasibility
D)Performance
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
32
A _____ must be achieved to fulfill a company's mission.

A)key performance factor
B)core competency
C)critical success factor
D)vision competency
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
33
_____ are advantages that are difficult to measure in dollars but are important to a company.

A)Tangible benefits
B)Intangible benefits
C)Tactile benefits
D)Real benefits
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
34
Which of the following is an example of an intangible benefit?​

A)A user-friendly system that improves employee job satisfaction
B)A new scheduling system that reduces overtime
C)An online package tracking system that improves service and decreases the need for clerical staff
D)A sophisticated inventory control system that cuts excess inventory
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
35
Of the measures of feasibility, questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____.

A)schedule feasibility
B)technical feasibility
C)economic feasibility
D)ethical feasibility
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
36
Hardware-based security controls include _____.

A)password fields
B)online forms
C)system patterns
D)biometric devices
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
37
Many companies implement _____ systems that integrate all customer-related events and transactions.

A)CRM (Customer relationship management)
B)TCO (Total cost of ownership)
C)JIT (Just-in-time)
D)RFID (Radio frequency identification)
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
38
The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems projects.

A)computer resources committee
B)data storage committee
C)system networking committee
D)topology identification committee
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
39
Of the measures of feasibility, questions such as "Does management support the project?" and "Will the new system require training for users?" would help predict a system's _____.

A)schedule feasibility
B)technical feasibility
C)economic feasibility
D)operational feasibility
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
40
_____ are the benefits that can be measured in dollars.

A)Tangible benefits
B)Intangible benefits
C)Ethical benefits
D)Agile benefits
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
41
The _____, named after a nineteenth-century economist, is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph.

A)Pareto chart
B)Gantt chart
C)Scatter chart
D)XY chart
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
42
_____ means that a project can be implemented in an acceptable time frame.

A)Operational feasibility
B)Technical feasibility
C)Schedule feasibility
D)Economic feasibility
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
43
Projects where management has a choice in implementing them are called _____ projects.

A)discretionary
B)nondiscretionary
C)appended
D)concatenated
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
44
To avoid the problem of _____, a project's scope should be defined as clearly as possible.

A)project dilation
B)project expansion
C)project creep
D)project drift
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
45
Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called _____.

A)project dilation
B)project creep
C)project expansion
D)project drift
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46
A popular technique for investigating causes and effects is called a _____ diagram.

A)causebone
B)fishbone
C)jawbone
D)crossbone
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47
When assessing _____, a systems analyst must consider the interaction between time and costs.

A)resource feasibility
B)technical feasibility
C)schedule feasibility
D)market feasibility
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48
When using a _____ to investigate the causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.

A)causebone diagram
B)fishbone diagram
C)jawbone diagram
D)crossbone diagram
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49
Which of the following is an example of a discretionary project?​

A)Creating a new report for a user
B)Adding a report required by a new federal law
C)Including annual updates to payroll and tax percentages
D)Updating quarterly changes in reporting requirements for an insurance processing system
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50
Projects where management has no choice in implementing them are called _____ projects.

A)discretionary
B)nondiscretionary
C)appended
D)concatenated
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51
Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests.

A)greatest benefit, at the lowest cost, in the shortest period of time
B)greatest benefit, at the highest cost, in the shortest period of time
C)least benefit, at the lowest cost, in the longest period of time
D)least benefit, at the highest cost, in the longest period of time
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52
Determining the _____ means defining the specific boundaries, or extent, of a project.

A)project index
B)project matrix
C)project scope
D)project table
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53
_____ result from a decrease in expenses, an increase in revenues, or both.

A)Tangible benefits
B)Intangible benefits
C)Agile benefits
D)Ethical benefits
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Unlock for access to all 81 flashcards in this deck.
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54
A systems analyst conducts a preliminary investigation to study the _____ and recommend specific action.

A)systems request
B)project scheduling report
C)systems validation
D)project staffing report
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55
A _____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.

A)trigger
B)constraint
C)query
D)key
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56
A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline.

A)causebone diagram
B)fishbone diagram
C)jawbone diagram
D)crossbone diagram
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57
A _____ is a summary of a project request and a specific recommendation.

A)case for action
B)routine report
C)breakdown report
D)case for approval
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58
Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs.

A)schedule feasibility
B)technical feasibility
C)economic feasibility
D)operational feasibility
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59
The objective of _____ is to gather data about project usability, costs, benefits, and schedules.

A)mediation
B)fact-finding
C)project execution
D)project maintenance
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Unlock for access to all 81 flashcards in this deck.
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60
A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people.

A)fishbone
B)experiment
C)survey
D)research
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61
Lara performs certain analyses and ensures that the company's image will not be at risk by taking this project. This is an example of _____.

A)operational feasibility
B)economic feasibility
C)technical feasibility
D)schedule feasibility
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Unlock for access to all 81 flashcards in this deck.
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k this deck
62
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
It is a summary of a project request and a specific recommendation.
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k this deck
63
In a preliminary investigation report, the _____ section contains a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.

A)introduction
B)recommendations
C)expected benefits
D)time and costs estimates
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Unlock for access to all 81 flashcards in this deck.
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64
_____ are external factors that shape corporate IT choices.

A)Technology
B)Competitors
C)Managers
D)Suppliers
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Unlock for access to all 81 flashcards in this deck.
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k this deck
65
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
It is a technology that is expected to overshadow bar code technology in the future.
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Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
66
In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached.

A)appendix
B)introduction
C)recommendations
D)findings
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k this deck
67
In a preliminary investigation report, the _____ section contains the results of the preliminary investigation, including a description of the project's scope, constraints, and feasibility.

A)appendix
B)introduction
C)recommendations
D)findings
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Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
68
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
When assessing this, a systems analyst must consider the interaction between time and costs.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
69
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
Its end product is a report to management.
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Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
70
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
It typically starts with a systems request, followed by a preliminary investigation, which includes a feasibility study.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
71
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
They provide automated responses to sales inquiries, online order processing, and inventory tracking.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
72
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
It shows formal reporting relationships of a group.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
73
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
This might propose enhancements for an existing system, the correction of problems, or the development of an entirely new information system.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
74
Discuss in detail the six main reasons for systems requests, including examples where appropriate.
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75
A SWOT (Strength, Weakness, Opportunities, and Threats) analysis contributes to the strategic planning process by examining a firm's _____ resources.

A)technical
B)human
C)financial
D)logistical
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76
The main reasons for systems requests are _____.

A)improved services to customers
B)reduced support for new products and services
C)better performance
D)reduced cost
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Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
77
Lara is involved in many other projects so she appoints a project manager for this project to ensure that the project is completed on time. This is an example of _____.

A)operational feasibility
B)economic feasibility
C)technical feasibility
D)schedule feasibility
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Unlock for access to all 81 flashcards in this deck.
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k this deck
78
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
With this application, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
79
_____ are internal factors that shape corporate IT choices.

A)Technology
B)User requests
C)Strategic plan
D)Company finances
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
80
Matching
Identify the letters of the choices that best match the sentences or definitions.
a.Schedule feasibility
b.Electronic product code
c.Customer relationship management components
d.Systems development
e.Electronic proof of delivery
f.Systems request
g.Just-in-time
h.Preliminary investigation
i.Organization chart
j.Case for action
It is a system that provides the right products at the right place at the right time.
Unlock Deck
Unlock for access to all 81 flashcards in this deck.
Unlock Deck
k this deck
locked card icon
Unlock Deck
Unlock for access to all 81 flashcards in this deck.