Question 1

A popular technique for investigating causes and effects is called a _____ diagram.

Accepted Answer

A) causebone 
B) fishbone 
C) jawbone 
D) crossbone 
A) causebone 
B) fishbone 
C) jawbone 
D) crossbone B

Question 2

To avoid the problem of _____, a project's scope should be defined as clearly as possible.

Accepted Answer

A) project dilation 
B) project expansion 
C) project creep 
D) project drift 
A) project dilation 
B) project expansion 
C) project creep 
D) project drift C

Question 3

_____ are external factors that shape corporate IT choices.

Accepted Answer

A) Technology 
B) Competitors 
C) Managers 
D) Suppliers 
A) Technology 
B) Competitors 
C) Managers 
D) Suppliers A, B, D

Question 4

Matching
Identify the letters of the choices that best match the sentences or definitions.
-With this application, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

Accepted Answer

A) Schedule feasibility 
B) Electronic product code 
C) Customer relationship management components 
D) Systems development 
E) Electronic proof of delivery
F)Systems request
G)Just-in-time
H)Preliminary investigation
I)Organization chart
J)Case for action 
A) Schedule feasibility 
B) Electronic product code 
C) Customer relationship management components 
D) Systems development 
E) Electronic proof of delivery
F)Systems request
G)Just-in-time
H)Preliminary investigation
I)Organization chart
J)Case for action

Question 5

Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs.

Accepted Answer

A) schedule feasibility 
B) technical feasibility 
C) economic feasibility 
D) operational feasibility 
A) schedule feasibility 
B) technical feasibility 
C) economic feasibility 
D) operational feasibility

Question 6

Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values.

Accepted Answer

A) relationship diagram 
B) feasibility study 
C) performance assessment 
D) mission statement 
A) relationship diagram 
B) feasibility study 
C) performance assessment 
D) mission statement

Question 7

_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen.

Accepted Answer

A) Performance assessments 
B) Relationship assessments 
C) Vision statements 
D) Mission statements 
A) Performance assessments 
B) Relationship assessments 
C) Vision statements 
D) Mission statements

Question 8

_____ are internal factors that shape corporate IT choices.

Accepted Answer

A) Technology 
B) User requests 
C) Strategic plan 
D) Company finances 
A) Technology 
B) User requests 
C) Strategic plan 
D) Company finances

Question 9

A SWOT (Strength, Weakness, Opportunities, and Threats) analysis contributes to the strategic planning process by examining a firm's _____ resources.

Accepted Answer

A) technical 
B) human 
C) financial 
D) logistical 
A) technical 
B) human 
C) financial 
D) logistical

Question 10

In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached.

Accepted Answer

A) appendix 
B) introduction 
C) recommendations 
D) findings 
A) appendix 
B) introduction 
C) recommendations 
D) findings

Question 11

_____ result from a decrease in expenses, an increase in revenues, or both.

Accepted Answer

A) Tangible benefits 
B) Intangible benefits 
C) Agile benefits 
D) Ethical benefits 
A) Tangible benefits 
B) Intangible benefits 
C) Agile benefits 
D) Ethical benefits

Question 12

Lara performs certain analyses and ensures that the company's image will not be at risk by taking this project. This is an example of _____.

Accepted Answer

A) operational feasibility 
B) economic feasibility 
C) technical feasibility 
D) schedule feasibility 
A) operational feasibility 
B) economic feasibility 
C) technical feasibility 
D) schedule feasibility

Question 13

In a preliminary investigation report, the findings section includes a summary of a project request and a specific recommendation.

Accepted Answer

A) True 
 B)False

Question 14

Matching
Identify the letters of the choices that best match the sentences or definitions.
-When assessing this, a systems analyst must consider the interaction between time and costs.

Accepted Answer

A) Schedule feasibility 
B) Electronic product code 
C) Customer relationship management components 
D) Systems development 
E) Electronic proof of delivery
F)Systems request
G)Just-in-time
H)Preliminary investigation
I)Organization chart
J)Case for action 
A) Schedule feasibility 
B) Electronic product code 
C) Customer relationship management components 
D) Systems development 
E) Electronic proof of delivery
F)Systems request
G)Just-in-time
H)Preliminary investigation
I)Organization chart
J)Case for action

Question 15

Information systems that interact with customers usually receive low priority.

Accepted Answer

A) True 
 B)False

Question 16

Of the measures of feasibility, questions such as "Does management support the project?" and "Will the new system require training for users?" would help predict a system's _____.

Accepted Answer

A) schedule feasibility 
B) technical feasibility 
C) economic feasibility 
D) operational feasibility 
A) schedule feasibility 
B) technical feasibility 
C) economic feasibility 
D) operational feasibility

Question 17

Matching
Identify the letters of the choices that best match the sentences or definitions.
-It is a summary of a project request and a specific recommendation.

Accepted Answer

A) Schedule feasibility 
B) Electronic product code 
C) Customer relationship management components 
D) Systems development 
E) Electronic proof of delivery
F)Systems request
G)Just-in-time
H)Preliminary investigation
I)Organization chart
J)Case for action 
A) Schedule feasibility 
B) Electronic product code 
C) Customer relationship management components 
D) Systems development 
E) Electronic proof of delivery
F)Systems request
G)Just-in-time
H)Preliminary investigation
I)Organization chart
J)Case for action

Question 18

Projects where management has a choice in implementing them are called _____ projects.

Accepted Answer

A) discretionary 
B) nondiscretionary 
C) appended 
D) concatenated 
A) discretionary 
B) nondiscretionary 
C) appended 
D) concatenated

Question 19

_____ means that the projected benefits of a proposed system outweigh the estimated costs.

Accepted Answer

A) Economic feasibility 
B) Schedule feasibility 
C) Operational feasibility 
D) Technical feasibility 
A) Economic feasibility 
B) Schedule feasibility 
C) Operational feasibility 
D) Technical feasibility

Question 20

Many companies implement _____ systems that integrate all customer-related events and transactions.

Accepted Answer

A) CRM (Customer relationship management) 
B) TCO (Total cost of ownership) 
C) JIT (Just-in-time) 
D) RFID (Radio frequency identification) 
A) CRM (Customer relationship management) 
B) TCO (Total cost of ownership) 
C) JIT (Just-in-time) 
D) RFID (Radio frequency identification)

A popular technique for investigating causes and effects is called a _____ diagram.

To avoid the problem of _____, a project's scope should be defined as clearly as possible.

_____ are external factors that shape corporate IT choices.

Matching Identify the letters of the choices that best match the sentences or definitions. -With this application, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs.

Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values.

_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen.

_____ are internal factors that shape corporate IT choices.

A SWOT (Strength, Weakness, Opportunities, and Threats) analysis contributes to the strategic planning process by examining a firm's _____ resources.

In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached.

_____ result from a decrease in expenses, an increase in revenues, or both.

Lara performs certain analyses and ensures that the company's image will not be at risk by taking this project. This is an example of _____.

In a preliminary investigation report, the findings section includes a summary of a project request and a specific recommendation.

Matching Identify the letters of the choices that best match the sentences or definitions. -When assessing this, a systems analyst must consider the interaction between time and costs.

Information systems that interact with customers usually receive low priority.

Of the measures of feasibility, questions such as "Does management support the project?" and "Will the new system require training for users?" would help predict a system's _____.

Matching Identify the letters of the choices that best match the sentences or definitions. -It is a summary of a project request and a specific recommendation.

Projects where management has a choice in implementing them are called _____ projects.

_____ means that the projected benefits of a proposed system outweigh the estimated costs.

Many companies implement _____ systems that integrate all customer-related events and transactions.

Introduction to Systems Analysis and Design

Managing Systems Projects

Requirements Modeling

Data and Process Modeling

Object Modeling

Development Strategies

User Interface Design

Data Design

System Architecture

Managing Systems Implementation

Managing Systems Support and Security

Toolkit A: The Systems Analysts Toolkit

Toolkit B: Case Tools

Toolkit C: Financial Analysis Tools

Toolkit D: Internet Resource Tools

Filters

Exam 2: Analyzing the Business Case

A popular technique for investigating causes and effects is called a _____ diagram.

To avoid the problem of _____, a project's scope should be defined as clearly as possible.

_____ are external factors that shape corporate IT choices.

Matching Identify the letters of the choices that best match the sentences or definitions. -With this application, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs.

Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values.

_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen.

_____ are internal factors that shape corporate IT choices.

A SWOT (Strength, Weakness, Opportunities, and Threats) analysis contributes to the strategic planning process by examining a firm's _____ resources.

In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached.

_____ result from a decrease in expenses, an increase in revenues, or both.

Lara performs certain analyses and ensures that the company's image will not be at risk by taking this project. This is an example of _____.

In a preliminary investigation report, the findings section includes a summary of a project request and a specific recommendation.

Matching Identify the letters of the choices that best match the sentences or definitions. -When assessing this, a systems analyst must consider the interaction between time and costs.

Information systems that interact with customers usually receive low priority.

Of the measures of feasibility, questions such as "Does management support the project?" and "Will the new system require training for users?" would help predict a system's _____.

Matching Identify the letters of the choices that best match the sentences or definitions. -It is a summary of a project request and a specific recommendation.

Projects where management has a choice in implementing them are called _____ projects.

_____ means that the projected benefits of a proposed system outweigh the estimated costs.

Many companies implement _____ systems that integrate all customer-related events and transactions.

Introduction to Systems Analysis and Design

Managing Systems Projects

Requirements Modeling

Data and Process Modeling

Object Modeling

Development Strategies

User Interface Design

Data Design

System Architecture

Managing Systems Implementation

Managing Systems Support and Security

Toolkit A: The Systems Analysts Toolkit

Toolkit B: Case Tools

Toolkit C: Financial Analysis Tools

Toolkit D: Internet Resource Tools

Filters