Deck 9: Communicating in Groups

Question 1

Which of the following statements is true of service groups? 

A)Service groups are usually not goal-oriented.
B)The size of a service group is limited to five members.
C)Group members in service groups are encouraged to share personal information.
D)Service groups are voluntary and task-oriented.

Answer 1

D

Question 2

Which of the following is a characteristic of the performing stage of group development? 

A)Members revisit the earlier stages of group development like forming and storming.
B)Conversations at this stage are focused on sharing task-related information and problem solving.
C)A group experiences groupthink during this stage.
D)Disagreements between members are unresolved and unacknowledged during this stage.

Answer 2

B

Question 3

Walter is the manager of sales operations at Woode Industries.He has to define the sales goals for the forthcoming financial year.In this scenario, which of the following guideline will help him in framing effective team goals for his sales team? 

A)The goals must be fairly easy to achieve.
B)The goals must be generic to allow change if needed.
C)The goals must be challenging, requiring hard work.
D)The goals must serve multiple purposes.

Answer 3

C

Question 4

Lisa is friends with a group of her classmates who like her are also passionate about swimming.In this scenario, which of the following is most likely to be true of the communication that takes place between Lisa and her friends? 

A)They will talk about highly personal information.
B)They will help a member to recover from an addiction.
C)They will involve in comforting a group member.
D)They will share their success stories.

Question 5

Connie is a high school Geography teacher.In one of her classes, she split the class into teams of five and teams of fifteen and asked them to prepare a PowerPoint presentation on the evolution of earth.In this scenario, which of the following can be observed in the teams of five? 

A)They are more likely to be inefficient as they lack enough human resources.
B)They are likely to be less focused on making the presentation.
C)They are likely to have more discussion time than the teams of fifteen.
D)They are likely to make decisions more quickly than the teams of fifteen.

Question 6

A(n) _____ refers to future state of affairs desired by enough members to motivate the group to work toward its achievement.

A)work group team goal 
B)support group team goal 
C)social group team goal 
D)interest group team goal

Question 7

A _____ is composed of people who come together to provide encouragement, honest feedback, and a safe environment for expressing deeply personal feelings about a problem common to the members of the group.

A)support group 
B)work group 
C)social group 
D)service group

Question 8

Which of the following is an example of netiquette? 

A)Being respectful 
B)Rejecting the usage of emoticons 
C)Typing elaborate messages 
D)Checking e-mail during a meeting

Question 9

Which of the following statements is true of personality-related group conflict? 

A)They are rooted in a power struggle between group members.
B)They actually help in maintaining a group in a better way.
C)They occur only when the conflicting issue is central to a group's goal.
D)They do not occur in virtual groups.

Question 10

Cohesiveness is more likely to develop in groups: 

A)in which there is mandatory membership.
B)in which the members are prescribed individual roles.
C)in which members are attracted to its purpose.
D)which are not goal oriented.

Question 11

Steve, the CEO of a software company, wants to find out whether his employees work as a cohesive team.Steve can conclude that his employees work as a healthy cohesive team: 

A)if the employees work independently to reach the group's goals.
B)if the employees compete with each other for performance and credits.
C)if the employees feel safe to express their feelings even when they disagree with others.
D)if the employees ensure that the goals of the team are met, even at the expense of unethical means.

Question 12

Which of the following statements is true of the goals of healthy groups? 

A)They have goals that are usually very profitable.
B)They can be fulfilled easily and with minimal effort.
C)They are accomplished through ethical and legal behavior.
D)They benefit the group members rather than the society.

Question 13

The sales team at Rue and West Bros., a logistic company, has successfully met its target for profits specified last year.Upon its success, the CEO of the company set new targets for the sales team in the coming financial year.In this scenario, the sales team will move to the _____ stage of group development.

A)storming 
B)performing 
C)adjourning 
D)transforming

Question 14

Which of the following statements is true of accountability in healthy groups? 

A)The penalty for violation of group norms is the same for all norms.
B)Upon violation of group norms, newcomers to a group are punished more severely than the veterans in the group.
C)Severity of penalty is determined by the number of times the group norms were violated.
D)Members with a higher status in the group can escape from the penalty of violation of group norms.

Question 15

Which of the following statements is true of issue-related group conflicts? 

A)They can turn into intra-individual conflicts if managed ineffectively.
B)They usually occur due to poor communication in a group.
C)They are rooted in power struggle between group members.
D)They allow for collaboration of diverse points of view about an issue.

Question 16

_____ is the multiplying force of a group of individuals working together that results in a combined effort greater than any of the parts.

A)Storming 
B)Coaction 
C)Alliance 
D)Synergy

Question 17

At Draymer Industries, the members of the data analytics team are based in different countries.They usually meet online to communicate about their work process.In this case, which of the following is true? 

A)They are immune from any pseudo-conflict.
B)They can communicate more effectively than in a face-to-face group.
C)They will find difficulty in catching the subtle meaning of members' messages.
D)They are unlikely to face issue-related group conflicts.

Question 18

A(n) _____ is a collection of three or more people formed to solve a problem.

A)support group 
B)work group 
C)social group 
D)interest group

Question 19

Which of the following statements is true of the size of a work group team? 

A)The ideal size for a work group team is five to seven members.
B)The best size for a work group is twenty to fifty members.
C)As the size of a group increases, the discussion time decreases.
D)The size of a group is directly correlated to the breadth of knowledge of its members.

Question 20

Which of the following is a disadvantage of virtual group meetings? 

A)They are limited to smaller numbers of three to five people in the group.
B)They do not allow members to communicate across time.
C)They are highly informal.
D)They are more susceptible to communication problems than face-to-face groups.

Question 21

Groups that experience conflicts but fail to manage it effectively are likely to engage in groupthink.

Question 22

_________ refers to the stage of group development when the skills, knowledge, and abilities of all members are combined to overcome obstacles and meet goals successfully.
A.Storming
B.Adjourning
C.Norming
D.Performing

Question 23

Explain the three kinds of group conflicts and ways to overcome them.

Question 24

Explain accountability as a characteristic of healthy groups.

Question 25

Discuss virtual groups and how communication takes place in virtual groups.

Question 26

Adjourning is the stage of group development in which members assign meaning to what they have done and determine how to end or maintain interpersonal relations they have developed.

Question 27

_________ refers to a deterioration of mental efficiency, reality testing, and moral judgement that results from in-group pressure to conform.
A.Storming
B.Transforming
C.Evaluating
D.Groupthink

Question 28

A(n) _________ is a collection of about three to 20 people who feel a sense of belonging and attempt to influence each other to accomplish a common purpose.
A.group
B.crowd
C.organization
D.mob

Question 29

Group communication consists of all verbal and nonverbal messages shared among members of a group.

Question 30

_________ can be best defined as prescribed behaviors designed to help a group meet its goals and conduct its conversations.
A.Group expectations
B.Values
C.Norms
D.Ground rules

Question 31

The purpose of team-building activities is to establish group norms and ground rules in a group.

Question 32

Group norms are always productive.

Question 33

In the context of the stages of group development, _________ is characterized by increased cohesion, collaboration, emerging trust among members, and motivation to achieve the group goal.
A.transforming
B.performing
C.norming
D.adjourning