Deck 7: Training Human Resources

Question 1

Orientation may reinforce the employee's positive view of the job, co-workers, and organization. Which of the following purposes is it achieving?

A)socialization
B)selection
C)training
D)development

Answer 1

A

Question 2

Which of the following states what a growing number of companies have recognized about training and HR development?

A)They pertain most to orienting new employees to the organization and their jobs.
B)They represent an expense that can be cut when times get tough.
C)They are integral to competitive business success.
D)They are expensive substitutes for public education.

Answer 2

C

Question 3

Through which of the following processes can employees gain the knowledge, skills, and abilities they need to do their present jobs?

A)training
B)orientation
C)employee development
D)learning

Answer 3

A

Question 4

HR managers will want to enhance employee retention of orientation material. Which of the following options is recommended practice?

A)Test employees on the orientation materials.
B)Reduce information presented to the bare minimum and eliminate non-essential information, such as organizational history.
C)Allow self-paced orientation.
D)Give new employees checklists of what they should know.

Question 5

Which of the following terms refers to what happens when an employer provides new employees with a planned introduction to their jobs, co-workers, and the organization?

A)organizational entry
B)indoctrination
C)employee development
D)orientation

Question 6

Which of the following does NOT qualify as a benefit of strategic training?

A)makes HR professionals and trainers less susceptible to adopting the latest training gimmicks
B)enables HR to partner with operating managers to help solve their problems
C)helps senior managers establish long-term strategic direction for the organization
D)fosters thinking beyond idea that training alone can solve most employee or organizational problems

Question 7

The HR unit and operating managers have different strengths when it comes to training. Which of the following states a key HR unit strength?

A)The HR unit has a longer term view of employee development.
B)The HR unit is the best source of technical information used in employee skill training.
C)The HR unit is better qualified to conduct on-the-job training.
D)The HR unit is a better judge of when employees need training or retraining.

Question 8

At which phase of the training process are trainees pretested?

A)training design
B)evaluation
C)delivery of training
D)training needs assessment

Question 9

Which of the following most sets a Chief Learning Officer apart from a training director?

A)promotion through the ranks of operating managers rather than because of specialized background in adult learning
B)the prestigious title and higher salary
C)service as an organizational leader working in the area of knowledge through training
D)greater focus put on academic learning and cooperative programs with universities

Question 10

In one phase of the training process, the performance issues of both the organization and of the employees are actively put in the context of training. In which of the following phases does this happen?

A)delivery
B)assessment
C)design
D)evaluation

Question 11

Which of the following questions is LEAST essential for a good training program to deal with at the design stage?

A)How much will the training cost?
B)How will the knowledge be transferred to the job?
C)Is there a need for training?
D)Who will do the training?

Question 12

In one type of management, value is created by using the organization's intellectual capital. Which of the following is it?

A)creativity
B)knowledge
C)intelligence
D)intellectual

Question 13

Ben, a new manager, is being sent to a series of seminars. He is going to learn how to bring his interpersonal, decision-making, and meeting-management skills to the higher level needed for his new duties. In which of the following skills will Ben be trained?

A)tangible
B)emotional
C)soft
D)hard

Question 14

Which of the following is at the core of the performance consulting approach to training?

A)comparing desired and actual organizational results, and desired and actual employee performance
B)upholding the philosophy that human factors are the major reasons for gaps between desired and actual employee performance
C)using outside vendors to design and implement training programs
D)focusing exclusively on improving job performance by employees through training programs

Question 15

A small organization without an HR department wishes to orient a new employee. Which of the following is responsible for orienting the employee?

A)the new employee's co-workers
B)a well-written employee handbook
C)the new employee
D)the new employee's supervisor or manager

Question 16

Which of the following statements explains how development is distinguished from training?

A)Unlike development, training is used mostly for management positions.
B)Development is broader in scope, focusing on individuals gaining new capabilities useful for both present and future jobs.
C)Development provides people with specific, identifiable knowledge and skills for use on their present jobs.
D)Employment equity laws and regulations apply primarily to training, not development.

Question 17

Which of the following situations provides the best example of "real time" learning?

A)allowing trainee firefighters to put out a small building fire in the presence of trainers
B)engaging trainee flight controllers with a simulator so that they can learn to cope with near misses of aircraft
C)using a virtual reality setting to train drivers of trolley cars in San Francisco
D)having a trainee instructor videotape a lecture without trainees present

Question 18

Ernst & Young earned a spot in the top 10 among Training magazine's top 100 employers. Which of the following statements outlines what the magazine recognized about the company?

A)Its investment in the growth and development of all employees.
B)It shrinks the pool of Canadian employees in overseas assignments and uses more home-country nationals.
C)It emphasizes "on campus" instructor-led programs to carry out new and current employee training.
D)It takes advantage of the disparate competencies of their global workforces.

Question 19

Susan, the new director of training, has noticed that the orientation program for new employees is quite short. The employees are given the employee handbook and told to read it. Susan wants to design and implement a more thorough and effective orientation program because the company hires about 100 new employees per year at all levels. Susan lists a variety of arguments in favour of spending money on this new orientation program. Which of these points will NOT appear on her list?

A)will ensure employee performance and productivity begin more quickly
B)will improve employee retention rates
C)will establish a favourable employee impression of the organization
D)will improve interpersonal relations between supervisors and new employees

Question 20

The New Heights Public School District has purchased an HR management software system from a major software vendor. As part of the sale, the vendor is going to provide training for the school district's HR staff. The vendor is doing this for two reasons. One is the desire to retain New Heights as a customer, making future sales more likely. Which of the following is the most probable second reason?

A)to allow New Heights staff to become certified trainers for the vendor's software, thus giving the school district a new source of revenue
B)to ensure that critical skills are not transferred to HR staff
C)to eliminate New Heights as a competitor for training schools in use of this software
D)to turn training into a revenue source for itself

Question 21

In one kind of practice, the sessions are held over several hours or days. Which of the following is a description of such practice?

A)spaced
B)active
C)alternate
D)massed

Question 22

In which of the following types of analysis is performance appraisal data most commonly used?

A)organizational
B)group
C)job/task
D)individual

Question 23

Which of the following is the most basic way in which people learn?

A)behaviour modelling
B)behaviour modification
C)positive reinforcement
D)cognitive practice

Question 24

Cole, the director of training for a manufacturer of heavy equipment, is designing a training program for new sales representatives. The sales reps need to be able to quote "chapter and verse" from the company catalogue regarding types of equipment, their functions, their appropriate and inappropriate uses, pricing, and financing packages. Cole wants to design the most effective training program possible. Which of the following is the type of practice he should provide for the sales reps?

A)computer-based
B)spaced
C)massed
D)virtual

Question 25

In some training analyses, job requirements are compared with employees' knowledge, skills, and abilities to identify where training might be needed. Which of the following is that type of analysis?

A)job/task
B)individual
C)occupational
D)group

Question 26

The loan review department at a major bank has an exceptionally high turnover of both administrative assistants and analysts. One administrative assistant came to work at 8
A)organizational

A)m., left for lunch, and never returned. Which of the following is the type of analysis that would reveal if improved training would reduce this level of turnover?
B)individual
C)job/task
D)group

Question 27

In order to reduce absenteeism, the director of HR decides to set up a program whereby every employee receives a lottery ticket for each month of perfect attendance. In July, a plant-wide lottery will be held with prizes worth up to $100. Which of the following concepts has the director of HR adopted?

A)Gestalt learning
B)reinforcement
C)immediate confirmation
D)behaviour modelling

Question 28

Trainees may fulfill job-related tasks and duties during their training. Which of the following are they gaining?

A)transfer of training
B)positive reinforcement
C)active practice
D)whole learning

Question 29

Some learners have to get their hands on the training resources and use them. Which of the following words best describes them?

A)auditory
B)tactile
C)action
D)visual

Question 30

In which of the following areas do factors such as an instructor's motivation and ability, and the training method used, influence students?

A)motivation to learn
B)perceived valence of results
C)ability to learn
D)Gestalt learning

Question 31

The director of training at a software design firm is considering various methods of gathering information on employees' training needs. Three of these methods are listed below. Which of the following options should the director ignore?

A)attitude surveys
B)records of critical incidents
C)grievances
D)skill tests

Question 32

Which of the following LEAST represents an element of training design that makes learning possible?

A)design for transfer of training
B)trainer knowledge of learning styles
C)trainer's self-efficacy
D)learner readiness

Question 33

An employee is ready to learn. Which of the following characteristics points to that?

A)an extroverted personality
B)motivation to learn
C)a high IQ
D)success in previous training experiences

Question 34

Brian, the director of training, wishes to implement 16 training programs during the coming year. After examining his training budget, he realizes he must prioritize his training efforts in order to reduce the number. On which of the following should Brian base his decisions?

A)the quantifiability of program criteria
B)the program cost per trainee
C)the number of requests from employees and managers for certain types of training
D)organizational objectives

Question 35

When Abner presents week-long training programs on negotiation techniques to managers, he deliberately starts out with a general overview of negotiation and how it contributes to better employer-employee relations. He then describes to the trainee-managers the specific parts of the negotiation training program they will cover in the following week. Which training approach is Abner using?

A)behaviour modelling
B)Gestalt learning
C)transfer of training techniques
D)active practice

Question 36

If a person has internalized training, what has the person done?

A)learned subject to constant reinforcement on the job leading to knowledge transfer
B)absorbed the training into his/her basic personality
C)absorbed the training only in a superficial way
D)truly learned what was taught and can now be applied

Question 37

Greenleaves Hospital is experiencing many hospital-based infections. Its director of training has determined that a program to encourage all hospital employees in contact with patients to wash their hands frequently would be effective in reducing these infections. Which of the following is the most appropriate criterion of success for this program?

A)reduced total mortality and morbidity rates of patients in the hospital
B)the cost per staff member of the training program
C)a significant increase in the percentage of hospital staff who respond on a follow-up questionnaire that hand washing is important in reducing hospital-based infections
D)a significant increase in how often the hospital staff wash their hands per day in the year following the training

Question 38

Coretta is frustrated with Allen, one of the new teller trainees. He is having trouble learning some of the teller tasks. Allen seems bright, so Coretta reviews Allen's personality tests and finds he is low on self-efficacy. Which of the following is an appropriate approach for Coretta to take to help Allen?

A)one-on-one training
B)Gestalt learning
C)e-learning
D)massed practice

Question 39

In terms of training, if people have a sense of self-efficacy, which of the following do they have?

A)belief that they can successfully learn the content
B)basic skills and sufficient cognitive abilities
C)faith in the ability of the instructor to transfer the knowledge to them
D)desire to learn the content

Question 40

There are three types of training objectives. Which of the following is NOT?

A)awareness
B)attitude
C)skill
D)knowledge

Question 41

Several factors should be considered when selecting training delivery methods. Which of the following is NOT a common factor?

A)training resources or costs
B)nature of the training
C)geographic locations
D)trainer competencies

Question 42

One training practice involves using vendors to train employees. Which of the following is its name?

A)cooperative education
B)off-the-job training
C)job instruction training
D)outsourcing

Question 43

Which of the following groups is LEAST suited to training using e-learning?

A)employees over 40
B)employees with disabilities
C)employees with low literacy levels
D)employees who are female

Question 44

The employer of cross-training employees enjoys two major advantages. One is development. Which of the following is the other?

A)an increase in productivity
B)flexibility
C)cost efficiencies
D)better union relations

Question 45

Worldwide Food Services, Inc. (WFS) has a large number of cooks and other food-service workers who will be sent to hostile environments overseas to prepare meals for the military. The workers have been hired, but they need to be trained almost immediately because of the contract with the military. The HR staff at WFS is overloaded. Which of the following would be the wisest course of action for WFS to take?

A)Use on-the-job training.
B)Hire and train new HR staff to do the training.
C)Hire external trainers.
D)Cancel the contract with the military.

Question 46

Which of the following statements accurately describes on-the-job training?

A)It is more expensive than classroom training.
B)Supervisors can teach their own subordinates better than HR managers can.
C)It is flexible and relevant to what employees do.
D)It is less disruptive to the workflow than other types of training.

Question 47

People learn best when they are given reinforcement as soon as possible after training. Which of the following is the name of this learning concept?

A)behaviour modelling
B)active practice
C)primary reinforcement
D)immediate confirmation

Question 48

Which of the following statements presents a major benefit of e-learning?

A)E-learning provides less expensive access to more employees than conventional training does.
B)E-learning is the most effective route for optional training courses.
C)E-learning delivers complex concepts to trainees as effectively as conventional training does.
D)E-learning has a much lower dropout rate than conventional training.

Question 49

Amanda has just completed her MBA for which her company (Worldwide Food Services) paid all tuition and book expenses. Amanda has also signed a four-year training contract with her employer. A headhunter contacts Amanda with an offer of a position, which would be a promotion. Which of the following options most seriously applies to Amanda?

A)Amanda would have to pay back all her MBA expenses plus a monetary penalty if she left Worldwide Food Services.
B)Amanda could ask the offering company for a signing bonus that would cover her obligation to her employer for her MBA expenses.
C)If Amanda took the job offer from the other company, Worldwide Food Services could sue the new employer for the cost of Amanda's educational expenses under the non-piracy law.
D)Amanda cannot leave to go to another firm for four years because of her contract.

Question 50

Some training occurs through interactions and feedback among employees. What is this source of training called?

A)informal training
B)new employee orientation
C)employee development
D)vestibule training

Question 51

Henry is scheduling a program on handling hazardous materials for all production employees at the chemical plant to comply with OH&S regulations. Which of the following classifications does this training program fall into?

A)problem-solving
B)developmental and innovative
C)job/technical
D)required and regular

Question 52

The concept of reinforcement is based on a law. Which of the following is the law?

A)effect
B)reaction
C)behaviour
D)modification

Question 53

The effectiveness of all new training programs needs to be determined. Which of the following should be implemented to achieve this?

A)debugging
B)vetting
C)previewing
D)pilot-testing

Question 54

Which of the following is a problem with on-the-job training (OJT)?

A)OJT can disrupt regular work.
B)OJT emphasizes learning, not doing.
C)OJT is associated with minimal transfer of training.
D)OJT works poorly for learners who need an active approach.

Question 55

Training is an area targeted by human rights laws. On which of the following does a primary concern centre?

A)diversity content of training programs
B)expenditures on training of minority employees and those with disabilities versus training of majority and able-bodied employees
C)criteria used to choose individuals to take part in training programs
D)methods by which mentors are selected and allocated

Question 56

Which type of training is the most common at all levels in an organization?

A)classroom instruction
B)on-the-job
C)simulation exercise
D)role playing

Question 57

Unions view cross training unfavourably. Which of the following sums up why?

A)It increases worker productivity, thus threatening job security.
B)It reduces effective wages per hour.
C)It may make layoffs easier for the employer to implement.
D)It threatens job jurisdiction.

Question 58

The goal of corporate training is to transfer the training to the workplace. Which of the following notes the usual success of this transfer?

A)poor track record
B)bright future
C)high level of effectiveness
D)pattern of increasing levels of effectiveness

Question 59

The Internet or an organizational intranet may be used to conduct training online. What is this the definition of?

A)Web learning
B)distance education
C)computer education
D)e-learning

Question 60

Various conditions must be in place to promote transfer of training to job situations. Which of the following statements presents one?

A)Specific details of training tasks are addressed early in the process.
B)Trainers have high levels of self-efficacy.
C)Immediate confirmation is provided.
D)The training mirrors the work context as much as possible.

Question 61

Conrad, the director of training, must establish for top management the amount of financial benefit the company has realized for the amount of money that has been put into the mechanics' training program. Which of the following does Conrad need to prepare?

A)a return on investment analysis
B)an actual versus proposed budget comparison
C)a results evaluation
D)a net gain calculation

Question 62

Employees being assigned overseas typically receive pre-departure training. Which of the following topics do they NOT commonly cover?

A)language
B)business issues
C)transportation systems
D)daily living conditions

Question 63

Which of the following is part of the emotional component of a person's intercultural competence?

A)ability to handle the emotional stress of an overseas assignment
B)propensity to identify emotionally with a foreign culture
C)ability to connect with foreigners on an emotional level
D)level of sensitivity to cultural issues

Question 64

In one type of training, a task's psychological and behavioural requirements can be replicated. Which of the following is the name of this computer-supported approach?

A)simulations
B)classroom training
C)reality training
D)e-learning

Question 65

The effect of training on job performance is measured by interviewing trainees and their co-workers, and by observing the trainees at work. At which of the following levels is evaluation occurring?

A)reaction
B)learning
C)results
D)behaviour

Question 66

A school tests trainees on their training material. At which of the following levels is it evaluating the training?

A)reaction
B)learning
C)behaviour
D)results

Question 67

Which of the following is the best way to determine whether training is cost effective?

A)identifying attitudinal changes following the training programs
B)measuring the resulting improvements in performance
C)assessing any reductions in voluntary turnover
D)comparing costs and benefits associated with the training

Question 68

Clairice is determining her time budget for developing a new e-learning course. Compared to designing a conventional classroom training course, how much time should Clairice allow?

A)double the time
B)quadruple the time
C)the same time
D)half the time

Question 69

There is a change in performance after training. Which of the following offers the best way to determine whether it was caused by the training or by some other factor?

A)a control group
B)benchmarking
C)pre-/post-measure
D)a pre-test measure

Question 70

When calculating the costs and benefits of a training program, which of the following is NOT a factor to be taken into account ?

A)trainer's salary if the trainer is an employee of the organization
B)opportunity cost of trainees being away from work
C)hotel and food expenses for trainees if training is off-site
D)reduction in morale of employees not selected for training

Question 71

A surgeon can practise a new type of operation without risk of harming a human being or sacrificing a laboratory animal. Which of the following is most associated with the artificial surgical environment in which the surgeon is training?

A)artificial learning
B)humanitarian training
C)distance learning
D)virtual reality

Question 72

A university asks students to complete an instructor-evaluation survey. At which of the following levels is it evaluating their training?

A)learning
B)behaviour
C)reaction
D)results

Question 73

Which of the following would be identified as a form of cooperative training?

A)vestibule training
B)simulations
C)e-learning
D)school-to-work

Question 74

Which of the following is the best design for evaluating training effectiveness?

A)pre-/post-measure with control group
B)a rigorous evaluation of expectations
C)benchmarking
D)a cost-benefit analysis

Question 75

Which of the following is the generic term for training that combines on-the-job experiences with classroom instruction?

A)internship
B)cooperative training
C)job instruction training (JIT)
D)apprenticeship

Question 76

Which of the following statements accurately represents an advantage to using e-learning for training?

A)It allows for consistency in the delivery of training.
B)It is appropriate for all training content
C)It leads to significantly greater learning.
D)It reduces training anxiety.

Question 77

To evaluate training, HR professionals in an organization may gather data on training and compare them to data on training at other organizations in the industry and of their size. What is this the definition of?

A)the reaction level of trainees
B)cost-benefit analysis
C)the results approach
D)benchmarking

Question 78

Apprenticeships are one way of training people. For which of the following kinds of jobs are they most often used?

A)technology-related areas
B)assembly-line work
C)skilled crafts
D)management development

Question 79

Which of the following is a problem associated with the pre-/post-measure design for evaluating training?

A)being able to intervene in the workplace at appropriate times
B)knowing whether the training was responsible for the changes
C)dealing with the difficulty of constructing a good test
D)being able to eliminate cultural discrimination

Question 80

An employer may want to evaluate training results by measuring their effect on the achievement of organizational objectives. Which of the following statements best captures the difficulty of doing this?

A)Interpreting subjective performance measures is a challenge.
B)Pinpointing whether training caused the changes is difficult.
C)Organizational results are not clearly quantifiable.
D)The criteria are hard to obtain.