Deck 11: PC Maintenance and Troubleshooting Strategies

Question 1

A ____ explains how to properly handle substances such as chemical solvents.

A)Material Safety Data Sheet
B)Material Hazards Sheet
C)Material Handling Sheet
D)Material Safety Handling Sheet

Answer 1

A

Question 2

Proper ____ is essential to keeping a system cool.

A)liquid circulation
B)air circulation
C)heat circulation
D)heat containment

Answer 2

B

Question 3

The right to copy the work,called a ____,belongs to the creator of the work or others to whom the creator transfers this right.

A)standards mark
B)reference mark
C)copy standard
D)copyright

Answer 3

D

Question 4

To dispose of ____ do physical damage to the device then put in the trash.

A)Laser printer toner cartridges
B)Alkaline batteries, including AAA, AA, A, C, D, and 9-volt
C)Computer cases and power supplies
D)Storage media such as hard drives, CDs, DVDs and BDs

Question 5

____,caused by lifting heavy objects,is one of the most common injuries that happen at work.

A)Neck injury
B)Arm injury
C)Hand injury
D)Back injury

Question 6

Dispose of ____ in the regular trash.

A)Alkaline batteries, including AAA, AA, A, C, D, and 9-volt
B)Button batteries used in digital cameras
C)Laser printer toner cartridges
D)Ink-jet printer cartridges

Question 7

The ____ was designed in part to protect software copyrights by requiring that only legally obtained copies of software be used.

A)International Copyright Act of 1999
B)Digital Millennium Copyright Act
C)Federal Copyright Act of 1976
D)Federal Copyright Act of 1965

Question 8

To find out what to do if you are accidentally exposed to a dangerous solution,look on the instructions printed on the can or check out the material ____ sheet.

A)hazards
B)safety discovery
C)security data
D)safety data

Question 9

Dispose of ____ by returning them to the original dealer or by taking them to a recycling center.

A)Alkaline batteries, including AAA, AA, A, C, D, and 9-volt
B)Button batteries used in digital cameras
C)Storage media such as hard drives, CDs, DVDs and BDs
D)Computer cases and power supplies

Question 10

When someone purchases software from a software vendor,that person has only purchased a ____ for the software,which is the right to use it.

A)license
B)manual
C)copy
D)subscription

Question 11

Most CRT monitors today are designed to discharge after sitting unplugged for ____ minutes.

A)15
B)30
C)45
D)60

Question 12

Most of the cleaning solutions used for computers do not contain flammable or poisonous materials.

Question 13

Return ____ to the manufacturer or dealer to be recycled.

A)Laser printer toner cartridges
B)Storage media such as hard drives, CDs, DVDs and BDs
C)Computer cases and power supplies
D)Alkaline batteries, including AAA, AA, A, C, D, and 9-volt

Question 14

____ from cigarettes can accumulate on fans,causing them to jam,which in turn will cause the system to overheat.

A)Nicotine
B)Carbon dioxide
C)Tar
D)Carbon monoxide

Question 15

Leaving the PC turned off for weeks or months at a time is not a problem.

Question 16

Although modern hard drives are tougher than earlier models,it's still possible to crash a drive by banging into it while it's reading or writing data.

Question 17

Choose the solution that fixes the problem by making as many changes to the system as possible.

Question 18

____ are intended to legally protect the intellectual property rights of organizations or individuals to creative works,which include books,images,and software.

A)Trademarks
B)Copyrights
C)Service marks
D)Copymarks

Question 19

The best support technicians are good at preventing a problem from happening in the first place.

Question 20

To keep boot sector viruses at bay,in ____ you can disable the ability to write to the boot sector of the hard drive.

A)Firmware
B)Drive firmware
C)BIOS setup
D)OS setup

Question 21

As you solve computer problems,always keep in mind that you don't want to make things worse,so you should use the ____ invasive solution.

A)maximum
B)directly
C)most
D)least

Question 22

If you have an accident with dangerous products,your company or organization might require you to report the accident to your company and/or fill out a(n)____________________ report.

Question 23

Good ____ help(s)you think more clearly.

A)time records
B)notes
C)track of materials
D)rapport with the user

Question 24

Match each term with the correct statement below.
a.Preventive maintenance
f.MSDS
b.Backup
g.EULA
c.Trip hazard
h.Copyrights
d.Hard-disk loading
i.Piracy
e.Site license
Unauthorized copies of original software

Question 25

Match each term with the correct statement below.
a.Preventive maintenance
f.MSDS
b.Backup
g.EULA
c.Trip hazard
h.Copyrights
d.Hard-disk loading
i.Piracy
e.Site license
Selling counterfeit software by installing unauthorized software on computers for sale

Question 26

Good ____ helps you take what you learned into the next troubleshooting situation,train others,develop effective preventive maintenance plans,and satisfy any audits or customer or employer queries about your work.

A)procedures
B)documentation
C)memory
D)communications skills

Question 27

By purchasing a(n)____________________,a company can obtain the right to use multiple copies of software,which is a popular way for companies to provide software to employees.

Question 28

A(n)____________________ gives you direction,purpose,and a plan.

Question 29

Match each term with the correct statement below.
a.Preventive maintenance
f.MSDS
b.Backup
g.EULA
c.Trip hazard
h.Copyrights
d.Hard-disk loading
i.Piracy
e.Site license
Includes information such as physical data,toxicity,health effects,first aid,storage,shipping,disposal,and spill procedures

Question 30

Match each term with the correct statement below.
a.Preventive maintenance
f.MSDS
b.Backup
g.EULA
c.Trip hazard
h.Copyrights
d.Hard-disk loading
i.Piracy
e.Site license
Keeps computer problems from occurring in the first place

Question 31

Match each term with the correct statement below.
a.Preventive maintenance
f.MSDS
b.Backup
g.EULA
c.Trip hazard
h.Copyrights
d.Hard-disk loading
i.Piracy
e.Site license
Allows companies to distribute software to PCs from network servers or execute software directly off the server

Question 32

The rule ____ is the most powerful.

A)dissect the problem
B)observe the problem
C)keep good notes
D)divide and conquer

Question 33

Match each term with the correct statement below.
a.Preventive maintenance
f.MSDS
b.Backup
g.EULA
c.Trip hazard
h.Copyrights
d.Hard-disk loading
i.Piracy
e.Site license
Archive copy of software

Question 34

Whenever possible,put heavy objects,such as a large laser printer,on a(n)____________________ to move them.

Question 35

Match each term with the correct statement below.
a.Preventive maintenance
f.MSDS
b.Backup
g.EULA
c.Trip hazard
h.Copyrights
d.Hard-disk loading
i.Piracy
e.Site license
Loose cables or cords in a traffic area

Question 36

The trick in diagnosing problems that come and go is to look for ____________________ or clues as to when the problems occur.

Question 37

Match each term with the correct statement below.
a.Preventive maintenance
f.MSDS
b.Backup
g.EULA
c.Trip hazard
h.Copyrights
d.Hard-disk loading
i.Piracy
e.Site license
Usually displayed during installation and requires that you agree to it before continuing with the installation

Question 38

User manuals and ____ for a device or software often list symptoms of problems with possible solutions and troubleshooting tips.

A)reference manuals
B)operational manuals
C)installation manuals
D)run books

Question 39

If you want to recover lost data on a hard drive,don't ____ the drive.

A)write anything to
B)read anything from
C)write anything to the boot sector
D)write anything to the allocation tables

Question 40

Match each term with the correct statement below.
a.Preventive maintenance
f.MSDS
b.Backup
g.EULA
c.Trip hazard
h.Copyrights
d.Hard-disk loading
i.Piracy
e.Site license
Intended to legally protect the intellectual property rights of organizations or individuals to creative works,which include books,images,and software

Question 41

Explain why it is a good idea to trade known good for suspected bad.

Question 42

Explain why good documentation is important.

Question 43

Discuss how to approach a problem systematically.

Question 44

Describe the steps in planning your solution and fixing a problem.

Question 45

List four guidelines for lifting a heavy object to keep from injuring your back.

Question 46

Discuss why it is important to have an overall preventative maintenance plan.

Question 47

Discuss things to do to stay safe and keep others safe when working with computers.

Question 48

Explain why you do not need to back up installed applications in most situations.

Question 49

Explain why it is a good idea to trade suspected bad for known good when troubleshooting a PC.

Question 50

Describe what you should do after you have implemented your solution.