Question 1

Discuss why it is important to have an overall preventative maintenance plan.

Accepted Answer

It is important to develop an overall preventive maintenance plan.If your company has established written guidelines for PC preventive maintenance,read them and follow the procedures necessary to make them work.If your company has no established plan,make your own.

A preventive maintenance plan tends to evolve from a history or pattern of malfunctions within an organization.For example,dusty environments can mean more maintenance,whereas a clean environment can mean less maintenance.

Question 2

The ____ was designed in part to protect software copyrights by requiring that only legally obtained copies of software be used.

Accepted Answer

A) International Copyright Act of 1999 
B) Digital Millennium Copyright Act 
C) Federal Copyright Act of 1976 
D) Federal Copyright Act of 1965 
A) International Copyright Act of 1999 
B) Digital Millennium Copyright Act 
C) Federal Copyright Act of 1976 
D) Federal Copyright Act of 1965 C

Question 3

Whenever possible,put heavy objects,such as a large laser printer,on a(n)____________________ to move them.

Accepted Answer

cart

Question 4

To keep boot sector viruses at bay,in ____ you can disable the ability to write to the boot sector of the hard drive.

Accepted Answer

A) Firmware 
B) Drive firmware 
C) BIOS setup 
D) OS setup 
A) Firmware 
B) Drive firmware 
C) BIOS setup 
D) OS setup

Question 5

By purchasing a(n)____________________,a company can obtain the right to use multiple copies of software,which is a popular way for companies to provide software to employees.

Accepted Answer

The answer of By purchasing a(n)____________________,a company can obtain the...

Question 6

To dispose of ____ do physical damage to the device then put in the trash.

Accepted Answer

A) Laser printer toner cartridges 
B) Alkaline batteries, including AAA, AA, A, C, D, and 9-volt 
C) Computer cases and power supplies 
D) Storage media such as hard drives, CDs, DVDs and BDs 
A) Laser printer toner cartridges 
B) Alkaline batteries, including AAA, AA, A, C, D, and 9-volt 
C) Computer cases and power supplies 
D) Storage media such as hard drives, CDs, DVDs and BDs

Question 7

Most of the cleaning solutions used for computers do not contain flammable or poisonous materials.

Accepted Answer

A) True 
 B)False

Question 8

A ____ explains how to properly handle substances such as chemical solvents.

Accepted Answer

A) Material Safety Data Sheet 
B) Material Hazards Sheet 
C) Material Handling Sheet 
D) Material Safety Handling Sheet 
A) Material Safety Data Sheet 
B) Material Hazards Sheet 
C) Material Handling Sheet 
D) Material Safety Handling Sheet

Question 9

Match each term with the correct statement below.
-Includes information such as physical data,toxicity,health effects,first aid,storage,shipping,disposal,and spill procedures

Accepted Answer

A) Preventive maintenance 
B) Backup 
C) Trip hazard 
D) Hard-disk loading 
E) Site license
F)MSDS
G)EULA
H)Copyrights
I)Piracy 
A) Preventive maintenance 
B) Backup 
C) Trip hazard 
D) Hard-disk loading 
E) Site license
F)MSDS
G)EULA
H)Copyrights
I)Piracy

Question 10

To find out what to do if you are accidentally exposed to a dangerous solution,look on the instructions printed on the can or check out the material ____ sheet.

Accepted Answer

A) hazards 
B) safety discovery 
C) security data 
D) safety data 
A) hazards 
B) safety discovery 
C) security data 
D) safety data

Question 11

List four guidelines for lifting a heavy object to keep from injuring your back.

Accepted Answer

1.Looking at the object,decide which sid

Question 12

The rule ____ is the most powerful.

Accepted Answer

A) dissect the problem 
B) observe the problem 
C) keep good notes 
D) divide and conquer 
A) dissect the problem 
B) observe the problem 
C) keep good notes 
D) divide and conquer

Question 13

Explain why it is a good idea to trade known good for suspected bad.

Accepted Answer

When diagnosing hardware problems,this m

Question 14

Return ____ to the manufacturer or dealer to be recycled.

Accepted Answer

A) Laser printer toner cartridges 
B) Storage media such as hard drives, CDs, DVDs and BDs 
C) Computer cases and power supplies 
D) Alkaline batteries, including AAA, AA, A, C, D, and 9-volt 
A) Laser printer toner cartridges 
B) Storage media such as hard drives, CDs, DVDs and BDs 
C) Computer cases and power supplies 
D) Alkaline batteries, including AAA, AA, A, C, D, and 9-volt

Question 15

The right to copy the work,called a ____,belongs to the creator of the work or others to whom the creator transfers this right.

Accepted Answer

A) standards mark 
B) reference mark 
C) copy standard 
D) copyright 
A) standards mark 
B) reference mark 
C) copy standard 
D) copyright

Question 16

When someone purchases software from a software vendor,that person has only purchased a ____ for the software,which is the right to use it.

Accepted Answer

A) license 
B) manual 
C) copy 
D) subscription 
A) license 
B) manual 
C) copy 
D) subscription

Question 17

The best support technicians are good at preventing a problem from happening in the first place.

Accepted Answer

A) True 
 B)False

Question 18

Proper ____ is essential to keeping a system cool.

Accepted Answer

A) liquid circulation 
B) air circulation 
C) heat circulation 
D) heat containment 
A) liquid circulation 
B) air circulation 
C) heat circulation 
D) heat containment

Question 19

Discuss things to do to stay safe and keep others safe when working with computers.

Accepted Answer

You need to immediately unplug electrica

Question 20

Good ____ helps you take what you learned into the next troubleshooting situation,train others,develop effective preventive maintenance plans,and satisfy any audits or customer or employer queries about your work.

Accepted Answer

A) procedures 
B) documentation 
C) memory 
D) communications skills 
A) procedures 
B) documentation 
C) memory 
D) communications skills

Exam 11: PC Maintenance and Troubleshooting Strategies

Discuss why it is important to have an overall preventative maintenance plan.

The ____ was designed in part to protect software copyrights by requiring that only legally obtained copies of software be used.

Whenever possible,put heavy objects,such as a large laser printer,on a(n)____________________ to move them.

To keep boot sector viruses at bay,in ____ you can disable the ability to write to the boot sector of the hard drive.

By purchasing a(n)____________________,a company can obtain the right to use multiple copies of software,which is a popular way for companies to provide software to employees.

To dispose of ____ do physical damage to the device then put in the trash.

Most of the cleaning solutions used for computers do not contain flammable or poisonous materials.

A ____ explains how to properly handle substances such as chemical solvents.

Match each term with the correct statement below. -Includes information such as physical data,toxicity,health effects,first aid,storage,shipping,disposal,and spill procedures

To find out what to do if you are accidentally exposed to a dangerous solution,look on the instructions printed on the can or check out the material ____ sheet.

List four guidelines for lifting a heavy object to keep from injuring your back.

The rule ____ is the most powerful.

Explain why it is a good idea to trade known good for suspected bad.

Return ____ to the manufacturer or dealer to be recycled.

The right to copy the work,called a ____,belongs to the creator of the work or others to whom the creator transfers this right.

When someone purchases software from a software vendor,that person has only purchased a ____ for the software,which is the right to use it.

The best support technicians are good at preventing a problem from happening in the first place.

Proper ____ is essential to keeping a system cool.

Discuss things to do to stay safe and keep others safe when working with computers.

Good ____ helps you take what you learned into the next troubleshooting situation,train others,develop effective preventive maintenance plans,and satisfy any audits or customer or employer queries about your work.

Introducing Hardware

Introducing Operating Systems

Working With People in a Technical World

Form Factors, power Supplies, and Working Inside a Computer

All About Motherboards

Supporting Processors

Upgrading Memory

Supporting Hard Drives

Installing and Supporting Io Devices

Multimedia Devices and Mass Storage

Installing Windows

Maintaining Windows

Optimizing Windows

Tools for Solving Windows Problems

Fixing Windows Problems

Networking Essentials

Networking Practices

Security Essentials

Security Practices

Supporting Notebooks

Supporting Printers

Filters