Deck 15: Tools for Solving Windows Problems

Question 1

Use the Windows Vista ____ tool to deal with an immediate hardware or software problem.

A)Help and Support
B)Help and Problems Solutions
C)Problem Reports and Solutions
D)Problem Solutions

Answer 1

C

Question 2

You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.

A)Windows Memory Diagnostics
B)Vista System Diagnostics
C)Windows System Diagnostics
D)Vista Memory Diagnostics

Answer 2

D

Question 3

If your hard drive is corrupted,you still might be able to recover data.

Answer 3

True

Question 4

For hardware problems,____ is a Windows Vista/XP/2000 utility that runs in the background to put stress on drivers as they are loaded and running.

A)File Signature Verification
B)Driver Verifier
C)Vista Memory Diagnostics
D)Problem Reports and Solutions

Question 5

To retrieve the command entered in the Recovery Console one character at a time,press the ____ key.

A)F1
B)F2
C)F3
D)F4

Question 6

The ____ tool can be used to direct information about drivers to a file,including information about digital signatures.

A)Driver Query
B)Driver Verifier
C)Problem Reports and Solutions
D)File Signature Verification

Question 7

You can use the Windows RE command prompt window to restore registry files using those saved in the ____ folder.

A)c:\windows\system32\regback
B)c:\windows\regback
C)c:\windows\platform\config\regback
D)c:\windows\system32\config\regback

Question 8

Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as application errors,user errors,or other hardware component errors.

Question 9

The Vista Advanced Boot Options menu appears when a user presses ____ as Vista is loading.

A)F2
B)F4
C)F8
D)F12

Question 10

If a problem happens in the kernel mode of Windows,a ____ or blue screen error occurs.

A)STOP
B)HALT
C)BREAK
D)FAULT

Question 11

To retrieve the last command entered in the Recovery Console,press ____ at the command prompt.

A)F1
B)F2
C)F3
D)F4

Question 12

The ____ tool displays information about digitally signed files,including device driver files and application files,and logs information to C:\Windows\Sigverif.txt.

A)Driver Verifier
B)Vista Memory Diagnostics
C)File Signature Verification
D)Problem Reports and Solutions

Question 13

Vista configuration data is stored in the Vista ____ file.

A)Root Configuration Data
B)Boot Initialization Data
C)Root Retention Data
D)Boot Configuration Data

Question 14

In the Recovery Console,the command ____ deletes a directory.

A)MD
B)RD
C)CD
D)LD

Question 15

The ____ is used when Windows 2000/XP does not start properly or hangs during the load.

A)Safe Mode Console
B)Restoration Console
C)Recovery Console
D)Reversion Console

Question 16

Registry settings collectively called the ____ are saved in the registry each time the user successfully logs onto the system.

A)Safe Mode Configuration
B)Last Known Good Configuration
C)Last Clean Configuration
D)Last Bootable Configuration

Question 17

The ____ file is a hidden text file stored in the root directory of the active partition that Ntldr reads to see what operating systems are available and how to set up the boot.

A)Boot.ini
B)Boot.ldr
C)Config.sys
D)Boot.int

Question 18

Using Windows Vista,you can use Device Manager without responding correctly to the UAC box.

Question 19

If Driver Verifier runs for a few days and has still not found the problem,it probably will not help you.

Question 20

Driver Verifier attempts to overload the drivers it monitors,which can cause a memory error.

Question 21

Match each term with the correct statement below.
a.Emergency Repair Process b.Windows RE c.Fixboot d.System File Checker e.Systemroot
f.Emergency Repair Disk
g.Fixmbr
h.Boot Configuration Data file
i.Map
An operating system launched from the Vista DVD that provides a graphical and command-line interface

Question 22

Match each term with the correct statement below.
a.Emergency Repair Process b.Windows RE c.Fixboot d.System File Checker e.Systemroot
f.Emergency Repair Disk
g.Fixmbr
h.Boot Configuration Data file
i.Map
Structured the same as a registry file and contains configuration information about how Vista is started

Question 23

Match each term with the correct statement below.
a.Emergency Repair Process b.Windows RE c.Fixboot d.System File Checker e.Systemroot
f.Emergency Repair Disk
g.Fixmbr
h.Boot Configuration Data file
i.Map
Should be used only as a last resort because it restores the system to the state it was in immediately after the Windows 2000 installation

Question 24

Match each term with the correct statement below.
a.Emergency Repair Process b.Windows RE c.Fixboot d.System File Checker e.Systemroot
f.Emergency Repair Disk
g.Fixmbr
h.Boot Configuration Data file
i.Map
A Windows Vista and XP utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file

Question 25

If you think you know which Windows system file is corrupted or missing,you can use the ____________________ to copy a new set of system files from the Windows setup CD to the hard drive.

Question 26

Use the ____ command to extract .cab files.

A)Restore
B)Decompress
C)Expand
D)Decode

Question 27

Match each term with the correct statement below.
a.Emergency Repair Process b.Windows RE c.Fixboot d.System File Checker e.Systemroot
f.Emergency Repair Disk
g.Fixmbr
h.Boot Configuration Data file
i.Map
Repairs the OS boot record

Question 28

Match each term with the correct statement below.
a.Emergency Repair Process b.Windows RE c.Fixboot d.System File Checker e.Systemroot
f.Emergency Repair Disk
g.Fixmbr
h.Boot Configuration Data file
i.Map
Displays the current drive letters

Question 29

Enter the command ____ to see a list of all services currently installed,which includes device drivers.

A)listsvc
B)svclst
C)lstsvc
D)svclist

Question 30

When you see the Windows ____________________,you know the Windows kernel has loaded successfully.

Question 31

Match each term with the correct statement below.
a.Emergency Repair Process b.Windows RE c.Fixboot d.System File Checker e.Systemroot
f.Emergency Repair Disk
g.Fixmbr
h.Boot Configuration Data file
i.Map
Restores the master boot program in the MBR

Question 32

User mode errors that don't produce a STOP error can appear as a(n)____________________ in the notification area.

Question 33

Match each term with the correct statement below.
a.Emergency Repair Process b.Windows RE c.Fixboot d.System File Checker e.Systemroot
f.Emergency Repair Disk
g.Fixmbr
h.Boot Configuration Data file
i.Map
Contains information about your current installation

Question 34

Use the ____ command to repair the file system and recover data from bad sectors.

A)fixdsk c: /r
B)chkdsk c: /s
C)fixdsk c: /n
D)chkdsk C: /r

Question 35

Use the ____________________ prompt window in Windows RE when graphical tools available in Windows RE fail to solve the Vista problem.

Question 36

A compressed file uses a(n)____ as the last character in the file extension.

A)underscore
B)dollar sign
C)equals sign
D)dash

Question 37

To use the SFC utility to scan all system files and verify them,first close all applications and then enter the command ____________________ in a command prompt window

Question 38

Use the ____ command followed by the name of the service to show the current status of a service.

A)Disable
B)Activate
C)Enable
D)Install

Question 39

Match each term with the correct statement below.
a.Emergency Repair Process b.Windows RE c.Fixboot d.System File Checker e.Systemroot
f.Emergency Repair Disk
g.Fixmbr
h.Boot Configuration Data file
i.Map
Make the Windows directory the default directory

Question 40

To move to the root directory,use the command ____.

A)RD \
B)CD \
C)MD \
D)PD \

Question 41

Explain the Driver Query tool.

Question 42

Explain what a system lock up means.

Question 43

Describe Safe Mode with networking.

Question 44

Explain what the debugging mode is.

Question 45

Discuss three tips when loading Safe Mode.

Question 46

Discuss Safe Mode with Command Prompt.

Question 47

Explain what will happen if the registry files are corrupted or deleted.

Question 48

Discuss the Windows 2000 Emergency Repair Process.

Question 49

Discuss the four methods that the diagnostic test in the Vista Memory Diagnostics tool can be initiated.

Question 50

List the steps to install the Recovery Console.