Question 1

If Driver Verifier runs for a few days and has still not found the problem,it probably will not help you.

Accepted Answer

A) True 
 B)False  True

Question 2

Discuss the Windows 2000 Emergency Repair Process.

Accepted Answer

The Windows 2000 Emergency Repair Process should be used only as a last resort because it restores the system to the state it was in immediately after the Windows 2000 installation.All changes made since the installation are lost.The process uses an Emergency Repair Disk (ERD),which contains information about your current installation.The Windows 2000 ERD points to a folder on the hard drive where the registry was backed up when Windows 2000 was installed.This folder is %SystemRoot%\repair,which,in most systems,is C:\Winnt\repair.

Question 3

To use the SFC utility to scan all system files and verify them,first close all applications and then enter the command ____________________ in a command prompt window

Accepted Answer

sfc / scannow

Question 4

Registry settings collectively called the ____ are saved in the registry each time the user successfully logs onto the system.

Accepted Answer

A) Safe Mode Configuration 
B) Last Known Good Configuration 
C) Last Clean Configuration 
D) Last Bootable Configuration 
A) Safe Mode Configuration 
B) Last Known Good Configuration 
C) Last Clean Configuration 
D) Last Bootable Configuration

Question 5

Explain what a system lock up means.

Accepted Answer

A system lockup mean

Question 6

In the Recovery Console,the command ____ deletes a directory.

Accepted Answer

A) MD 
B) RD 
C) CD 
D) LD 
A) MD 
B) RD 
C) CD 
D) LD

Question 7

Match each term with the correct statement below.
-An operating system launched from the Vista DVD that provides a graphical and command-line interface

Accepted Answer

A) Emergency Repair Process 
B) Windows RE 
C) Fixboot 
D) System File Checker 
E) Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map 
A) Emergency Repair Process 
B) Windows RE 
C) Fixboot 
D) System File Checker 
E) Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map

Question 8

For hardware problems,____ is a Windows Vista/XP/2000 utility that runs in the background to put stress on drivers as they are loaded and running.

Accepted Answer

A) File Signature Verification 
B) Driver Verifier 
C) Vista Memory Diagnostics 
D) Problem Reports and Solutions 
A) File Signature Verification 
B) Driver Verifier 
C) Vista Memory Diagnostics 
D) Problem Reports and Solutions

Question 9

To retrieve the last command entered in the Recovery Console,press ____ at the command prompt.

Accepted Answer

A) F1 
B) F2 
C) F3 
D) F4 
A) F1 
B) F2 
C) F3 
D) F4

Question 10

Match each term with the correct statement below.
-Contains information about your current installation

Accepted Answer

A) Emergency Repair Process 
B) Windows RE 
C) Fixboot 
D) System File Checker 
E) Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map 
A) Emergency Repair Process 
B) Windows RE 
C) Fixboot 
D) System File Checker 
E) Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map

Question 11

Use the ____ command to repair the file system and recover data from bad sectors.

Accepted Answer

A) fixdsk c: /r 
B) chkdsk c: /s 
C) fixdsk c: /n 
D) chkdsk C: /r 
A) fixdsk c: /r 
B) chkdsk c: /s 
C) fixdsk c: /n 
D) chkdsk C: /r

Question 12

Match each term with the correct statement below.
-A Windows Vista and XP utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file

Accepted Answer

A) Emergency Repair Process 
B) Windows RE 
C) Fixboot 
D) System File Checker 
E) Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map 
A) Emergency Repair Process 
B) Windows RE 
C) Fixboot 
D) System File Checker 
E) Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map

Question 13

If your hard drive is corrupted,you still might be able to recover data.

Accepted Answer

A) True 
 B)False

Question 14

The ____ is used when Windows 2000/XP does not start properly or hangs during the load.

Accepted Answer

A) Safe Mode Console 
B) Restoration Console 
C) Recovery Console 
D) Reversion Console 
A) Safe Mode Console 
B) Restoration Console 
C) Recovery Console 
D) Reversion Console

Question 15

Match each term with the correct statement below.
-Restores the master boot program in the MBR

Accepted Answer

A) Emergency Repair Process 
B) Windows RE 
C) Fixboot 
D) System File Checker 
E) Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map 
A) Emergency Repair Process 
B) Windows RE 
C) Fixboot 
D) System File Checker 
E) Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map

Question 16

Match each term with the correct statement below.
-Make the Windows directory the default directory

Accepted Answer

A) Emergency Repair Process 
B) Windows RE 
C) Fixboot 
D) System File Checker 
E) Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map 
A) Emergency Repair Process 
B) Windows RE 
C) Fixboot 
D) System File Checker 
E) Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map

Question 17

To retrieve the command entered in the Recovery Console one character at a time,press the ____ key.

Accepted Answer

A) F1 
B) F2 
C) F3 
D) F4 
A) F1 
B) F2 
C) F3 
D) F4

Question 18

Explain the Driver Query tool.

Accepted Answer

The Driver Query tool can be used to dir

Question 19

Use the ____ command to extract .cab files.

Accepted Answer

A) Restore 
B) Decompress 
C) Expand 
D) Decode 
A) Restore 
B) Decompress 
C) Expand 
D) Decode

Question 20

Describe Safe Mode with networking.

Accepted Answer

Use this option when you are solving a p

Exam 15: Tools for Solving Windows Problems

If Driver Verifier runs for a few days and has still not found the problem,it probably will not help you.

Discuss the Windows 2000 Emergency Repair Process.

To use the SFC utility to scan all system files and verify them,first close all applications and then enter the command ____________________ in a command prompt window

Registry settings collectively called the ____ are saved in the registry each time the user successfully logs onto the system.

Explain what a system lock up means.

In the Recovery Console,the command ____ deletes a directory.

Match each term with the correct statement below. -An operating system launched from the Vista DVD that provides a graphical and command-line interface

For hardware problems,____ is a Windows Vista/XP/2000 utility that runs in the background to put stress on drivers as they are loaded and running.

To retrieve the last command entered in the Recovery Console,press ____ at the command prompt.

Match each term with the correct statement below. -Contains information about your current installation

Use the ____ command to repair the file system and recover data from bad sectors.

Match each term with the correct statement below. -A Windows Vista and XP utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file

If your hard drive is corrupted,you still might be able to recover data.

The ____ is used when Windows 2000/XP does not start properly or hangs during the load.

Match each term with the correct statement below. -Restores the master boot program in the MBR

Match each term with the correct statement below. -Make the Windows directory the default directory

To retrieve the command entered in the Recovery Console one character at a time,press the ____ key.

Explain the Driver Query tool.

Use the ____ command to extract .cab files.

Describe Safe Mode with networking.

Introducing Hardware

Introducing Operating Systems

Working With People in a Technical World

Form Factors, power Supplies, and Working Inside a Computer

All About Motherboards

Supporting Processors

Upgrading Memory

Supporting Hard Drives

Installing and Supporting Io Devices

Multimedia Devices and Mass Storage

PC Maintenance and Troubleshooting Strategies

Installing Windows

Maintaining Windows

Optimizing Windows

Fixing Windows Problems

Networking Essentials

Networking Practices

Security Essentials

Security Practices

Supporting Notebooks

Supporting Printers

Filters