Deck 20: Developing a Service Plan at the Case Management Unit

Question 1

Confidentiality is deemed paramount in the treatment of clients.It is mostly true to say:

A) ​A consent form is necessary for the counselor to divulge certain details to the panel.
B) ​Case managers must watch what they say.
C) ​Professionals are generally allowed to speak freely.
D) ​The client should be consulted beforehand if there are any details he or she wishes to withhold.

Answer 1

C

Question 2

Name 2 elements of a case managers presentation at a planning meeting.

Answer 2

​Answers will vary

Question 3

Which of the following is not a stated goal for your planning meeting?

A) ​Drawing up of a tentative service plan
B) ​Deciding on the proposed level of case management
C) ​Diagnosis
D) ​Decisions regarding service provision

Answer 3

A

Question 4

Which of the following is not a task of the case manager as pertains to the planning meeting?

A) ​Facilitation
B) ​Teaching
C) ​Advocacy
D) ​Service provision

Question 5

Using blank Treatment/Goal Plan,prepare a plan for the following person: Joe is a 48 year old married father of 4.He recently lost his job of 15 years.His wife works and the children are doing well in school.He is mildly depressed.Joe has a number of contacts in the community and regularly volunteers at the food bank.He has deep concerns about being able to support his family though his wife's salary will cover some of the bills.Joe tells you that his father was unemployed and he grew up in poverty.Joe would like to find work ASAP and is willing to work at anything.However,he has a college degree that makes him over qualified for most jobs.

Question 6

A case manager who is presenting on behalf of a client should monitor him-or herself for:

A) ​Nervousness
B) ​Defensiveness
C) ​Ability to establish rapport
D) ​Reciprocity

Question 7

Name the 3 things recommended to bring to a planning meeting.

Question 8

The presenter's case before the team should take approximately:

A) ​5 minutes
B) ​15 minutes
C) ​30 minutes
D) ​60 minutes

Question 9

Thelma,Hiroshi's case manager,consults her notes during the planning meeting.This generally causes her to appear:

A) ​Responsible
B) ​Savvy
C) ​Conscientious
D) ​Unprepared

Question 10

Planning conferences are ____________ formal meetings attended by a team of relevant professionals.

A) ​Always
B) ​Sometimes
C) ​Almost never
D) ​Rarely

Question 11

The end of the planning meeting heralds the period of:

A) ​Resource funding
B) ​A tentative service plan
C) ​Referral
D) ​Ending the relationship with the client

Question 12

A panel of professionals that decides on which services to provide to the client would typically be:

A) ​Homogeneous
B) ​Interdisciplinary
C) ​Multidisciplinary
D) ​Large in number

Question 13

What are the 3 goals for a planning meeting?

Question 14

Following the planning meeting,the case manager should meet with which individual first?

A) ​The client
B) ​A supervisor
C) ​The head of the panel
D) ​The head of the agency/agencies that will be providing treatment to the client