Deck 4: Cultural Competence

Question 1

Cultures,subcultures,race and ethnic groups are examples of:

A) ​Reasons not to serve certain clients
B) ​Prejudice
C) ​Sociological divisions among people
D) ​Political divisions among people

Answer 1

C

Question 2

Cultural competence in human services workers to improve cross-cultural communication is achieved by:

A) ​Being more adaptable to, and flexible in, choosing how to respond to situations
B) ​Focusing on serving one or two cultural groups in order to increase specialization
C) ​Increasing opportunities for persons from individualistic and collectivist cultures to interact
D) ​Attributing the client's negative behavior to the environment or his or her circumstances

Answer 2

A

Question 3

Briefly define culture.

Answer 3

Culture is a complex and multifaceted concept that encompasses the shared values, beliefs, norms, customs, arts, history, folklore, and institutions of a group of people. It is the collective programming of the mind that distinguishes the members of one group or category of people from others. Culture is transmitted from generation to generation through language, material objects, ritual, institutions, and art, among other vehicles. It influences how individuals perceive the world, interact with one another, and make sense of their experiences. Culture shapes social behavior and consciousness, and it is constantly evolving as societies change and interact with one another.

Question 4

Seeking exceptions to cultural stereotypes helps us to:

A) ​Understand the individual's culture better
B) ​Better place the individual in the context of his or her culture
C) ​Reduce our own anxiety or uncertainty about the individual
D) ​Gain a more accurate understanding of the individuals we are serving

Question 5

In our efforts to improve communication with someone who is different from us,we:

A) ​Habitually categorize them
B) ​Establish eye contact with them
C) ​Remove distractions from the environment
D) ​Attribute their positive behavior to the environment or the circumstances

Question 6

Name 4 countries that tend to be collectivistic.

Question 7

Briefly define race.

Question 8

When we project our own assumptions about persons from a different culture,we:

A) ​Are creating the opportunity for clearer communication with them
B) ​Improve our understanding of their culture
C) ​Are including them into our group
D) ​Are attempting to reduce our own anxiety or uncertainty about them

Question 9

Briefly define ethnocentrism.

Question 10

Describe what the author defines as a stranger?

Question 11

Because of internalized verbal and nonverbal scripts within a culture that may be different from your own,you should:

A) ​Memorize the other culture's scripts to help the client adapt to his or her new environment
B) ​Check your perceptions with the person in a nonjudgmental way
C) ​Never confront the person about his or her behavior because that individual may take offence
D) ​Understand that some cultural perspectives are superior to others

Question 12

Name 4 countries that tend to be individualistic

Question 13

Briefly define prejudice.

Question 14

What are 3 ways individualistic cultures view time?

Question 15

Name 3 ways that people in collectivistic cultures handle conflict.

Question 16

Mental mechanisms that can block clear communication and create conflict include:

A) ​Persuasion, emotion and saving face
B) ​Ethnocentrism, prejudice and stereotypes
C) ​Psychological barriers and low self-disclosure
D) ​Time compartmentalization and focus on punctuality

Question 17

Strangers are:

A) ​Whomever the minority culture defines as different
B) ​People whose ways of acting are different and who are not members of our in-group
C) ​People whose behavior is inferior to ours
D) ​Persons whom human services workers should avoid serving

Question 18

A person from a collectivist culture would tend to:

A) ​Rely on low-context communication for comprehension of meaning
B) ​Communicate in a similar way to members of in-groups and out-groups
C) ​Communicate in a more ambiguous way to avoid hurting or imposing on others
D) ​Support unique individual beliefs

Question 19

It is the ethical responsibility of human services workers to become familiar with the culture of the client so that:

A) ​Cultural differences do not become obstacles to good communication
B) ​Every possible culture that a client represents is part of the human services worker's cultural repertoire
C) ​The client will feel more affinity toward human services workers
D) ​The human services worker's own ethnic group does not color the client's opinion