Question 1

It is the ethical responsibility of human services workers to become familiar with the culture of the client so that:

Accepted Answer

A)  ​Cultural differences do not become obstacles to good communication 
B)  ​Every possible culture that a client represents is part of the human services worker's cultural repertoire 
C)  ​The client will feel more affinity toward human services workers 
D)  ​The human services worker's own ethnic group does not color the client's opinion 
A)  ​Cultural differences do not become obstacles to good communication 
B)  ​Every possible culture that a client represents is part of the human services worker's cultural repertoire 
C)  ​The client will feel more affinity toward human services workers 
D)  ​The human services worker's own ethnic group does not color the client's opinion A

Question 2

Cultures,subcultures,race and ethnic groups are examples of:

Accepted Answer

A)  ​Reasons not to serve certain clients 
B)  ​Prejudice 
C)  ​Sociological divisions among people 
D)  ​Political divisions among people 
A)  ​Reasons not to serve certain clients 
B)  ​Prejudice 
C)  ​Sociological divisions among people 
D)  ​Political divisions among people C

Question 3

Briefly define race.

Accepted Answer

Race is a social construct used to categorize humans into large and distinct groups based on various factors such as physical appearance, ancestry, historical affiliations, or shared culture. It typically involves the classification of individuals based on characteristics such as skin color, facial features, and hair texture. Although these physical differences in humans are naturally occurring, the importance placed on them, and the social and political implications associated with racial categories, are a result of human interpretation and historical context. It is important to note that modern genetic research has shown that the concept of race has no scientific basis; the genetic variation within any given so-called race is as great as the variation between different races. Despite this, the concept of race continues to have profound social, economic, and political implications around the world.

Question 4

Name 4 countries that tend to be individualistic

Accepted Answer

Four countries that are often characteri

Question 5

In our efforts to improve communication with someone who is different from us,we:

Accepted Answer

A)  ​Habitually categorize them 
B)  ​Establish eye contact with them 
C)  ​Remove distractions from the environment 
D)  ​Attribute their positive behavior to the environment or the circumstances 
A)  ​Habitually categorize them 
B)  ​Establish eye contact with them 
C)  ​Remove distractions from the environment 
D)  ​Attribute their positive behavior to the environment or the circumstances

Question 6

What are 3 ways individualistic cultures view time?

Accepted Answer

Individualistic cultures, which emphasiz

Question 7

When we project our own assumptions about persons from a different culture,we:

Accepted Answer

A)  ​Are creating the opportunity for clearer communication with them 
B)  ​Improve our understanding of their culture 
C)  ​Are including them into our group 
D)  ​Are attempting to reduce our own anxiety or uncertainty about them 
A)  ​Are creating the opportunity for clearer communication with them 
B)  ​Improve our understanding of their culture 
C)  ​Are including them into our group 
D)  ​Are attempting to reduce our own anxiety or uncertainty about them

Question 8

Seeking exceptions to cultural stereotypes helps us to:

Accepted Answer

A)  ​Understand the individual's culture better 
B)  ​Better place the individual in the context of his or her culture 
C)  ​Reduce our own anxiety or uncertainty about the individual 
D)  ​Gain a more accurate understanding of the individuals we are serving 
A)  ​Understand the individual's culture better 
B)  ​Better place the individual in the context of his or her culture 
C)  ​Reduce our own anxiety or uncertainty about the individual 
D)  ​Gain a more accurate understanding of the individuals we are serving

Question 9

Because of internalized verbal and nonverbal scripts within a culture that may be different from your own,you should:

Accepted Answer

A)  ​Memorize the other culture's scripts to help the client adapt to his or her new environment 
B)  ​Check your perceptions with the person in a nonjudgmental way 
C)  ​Never confront the person about his or her behavior because that individual may take offence 
D)  ​Understand that some cultural perspectives are superior to others 
A)  ​Memorize the other culture's scripts to help the client adapt to his or her new environment 
B)  ​Check your perceptions with the person in a nonjudgmental way 
C)  ​Never confront the person about his or her behavior because that individual may take offence 
D)  ​Understand that some cultural perspectives are superior to others

Question 10

Briefly define prejudice.

Accepted Answer

Prejudice is a preconceived opinion or j

Question 11

Cultural competence in human services workers to improve cross-cultural communication is achieved by:

Accepted Answer

A)  ​Being more adaptable to, and flexible in, choosing how to respond to situations 
B)  ​Focusing on serving one or two cultural groups in order to increase specialization 
C)  ​Increasing opportunities for persons from individualistic and collectivist cultures to interact 
D)  ​Attributing the client's negative behavior to the environment or his or her circumstances 
A)  ​Being more adaptable to, and flexible in, choosing how to respond to situations 
B)  ​Focusing on serving one or two cultural groups in order to increase specialization 
C)  ​Increasing opportunities for persons from individualistic and collectivist cultures to interact 
D)  ​Attributing the client's negative behavior to the environment or his or her circumstances

Question 12

Name 3 ways that people in collectivistic cultures handle conflict.

Accepted Answer

In collectivistic cultures, where the gr

Question 13

Strangers are:

Accepted Answer

A)  ​Whomever the minority culture defines as different 
B)  ​People whose ways of acting are different and who are not members of our in-group 
C)  ​People whose behavior is inferior to ours 
D)  ​Persons whom human services workers should avoid serving 
A)  ​Whomever the minority culture defines as different 
B)  ​People whose ways of acting are different and who are not members of our in-group 
C)  ​People whose behavior is inferior to ours 
D)  ​Persons whom human services workers should avoid serving

Question 14

Briefly define ethnocentrism.

Accepted Answer

Ethnocentrism is the belief that one's o

Question 15

Briefly define culture.

Accepted Answer

Culture is a complex and multifaceted co

Question 16

A person from a collectivist culture would tend to:

Accepted Answer

A)  ​Rely on low-context communication for comprehension of meaning 
B)  ​Communicate in a similar way to members of in-groups and out-groups 
C)  ​Communicate in a more ambiguous way to avoid hurting or imposing on others 
D)  ​Support unique individual beliefs 
A)  ​Rely on low-context communication for comprehension of meaning 
B)  ​Communicate in a similar way to members of in-groups and out-groups 
C)  ​Communicate in a more ambiguous way to avoid hurting or imposing on others 
D)  ​Support unique individual beliefs

Question 17

Mental mechanisms that can block clear communication and create conflict include:

Accepted Answer

A)  ​Persuasion, emotion and saving face 
B)  ​Ethnocentrism, prejudice and stereotypes 
C)  ​Psychological barriers and low self-disclosure 
D)  ​Time compartmentalization and focus on punctuality 
A)  ​Persuasion, emotion and saving face 
B)  ​Ethnocentrism, prejudice and stereotypes 
C)  ​Psychological barriers and low self-disclosure 
D)  ​Time compartmentalization and focus on punctuality

Question 18

Describe what the author defines as a stranger?

Accepted Answer

To provide an accurate answer to the que

Question 19

Name 4 countries that tend to be collectivistic.

Accepted Answer

Collectivistic societies prioritize the

Exam 4: Cultural Competence

It is the ethical responsibility of human services workers to become familiar with the culture of the client so that:

Cultures,subcultures,race and ethnic groups are examples of:

Briefly define race.

Name 4 countries that tend to be individualistic

In our efforts to improve communication with someone who is different from us,we:

What are 3 ways individualistic cultures view time?

When we project our own assumptions about persons from a different culture,we:

Seeking exceptions to cultural stereotypes helps us to:

Because of internalized verbal and nonverbal scripts within a culture that may be different from your own,you should:

Briefly define prejudice.

Cultural competence in human services workers to improve cross-cultural communication is achieved by:

Name 3 ways that people in collectivistic cultures handle conflict.

Strangers are:

Briefly define ethnocentrism.

Briefly define culture.

A person from a collectivist culture would tend to:

Mental mechanisms that can block clear communication and create conflict include:

Describe what the author defines as a stranger?

Name 4 countries that tend to be collectivistic.

Case Management: Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model: A Theoretical Foundation for Human Services

Attitudes and Boundaries

Clarifying Who Owns the Problem

Identifying Good Responses and Poor Responses

Listening and Responding

Asking Questions

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Case Management Principles: Optional Review

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Forms

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

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