Deck 8: Training Delivery

Question 1

When deciding on a desired seating arrangement, trainers should consider two critical variables: the training objectives and the level of trainee involvement during the training session.

Answer 1

True

Question 2

The "greeting participants" component of a learning climate may include an e-mail sent by the trainer explaining the goals and objectives of the training program prior to trainees arriving at the training site.

Answer 2

False

Question 3

A good lesson plan should be prepared in advance of a training program; however, it should be short on specific details so as to provide the trainer with flexibility on what and how to train.

Answer 3

False

Question 4

According to Donald Kirkpatrick, three decisions need to be made when selecting participants for a training program: (1) Who can benefit? (2) What programs are required by law? (3) Should the training be voluntary or compulsory?

Question 5

According to Donald Kirkpatrick, the decision to segregate training participants by organizational levels should be made by considering organizational norms, values, and practices.

Question 6

There is no one "best way" to organize training content, since it will depend on the nature of the content and the trainees.

Question 7

A trainability test is a test that fundamentally measures the trainees' readiness level at the conclusion of a training program.

Question 8

Evidence supports the notion that a good lesson plan should provide a general overview of learning outcomes, allowing the trainer to personalize the actual content and lesson format.

Question 9

John is an expert in using a moulding machine at a local car manufacturing plant. Management decides to train John on "how to train" new employees on this moulding machine given that John has no experience training. In this short scenario, John will be participating in a "train-the-trainer" initiative.

Question 10

One of the most effective means of overcoming a poor trainer is having a robust and detailed lesson plan.

Question 11

Trainers can generate interest and increase trainees' motivation by using seductive details in the delivery of the training program with physical animation and linguistic devices.

Question 12

In order to be conducive to learning, a training site should be comfortable in terms of space, lighting, and temperature.

Question 13

According to Robert Gagné, "events of instruction" are external events that are designed to help facilitate the learning process in trainees.

Question 14

A high-involvement seating arrangement fits well with a traditional lecture format.

Question 15

A good lesson plan cover page should include headings to provide clarity on a number of topics associated with the lesson plan. Those headings should include training objectives, classroom requirements, trainee supplies, and the overall cost of the program.

Question 16

According to the textbook, "train-the-trainer fundamentals" include providing the subject-matter expert with some financial incentive for taking on the role of a trainer.

Question 17

A learning climate has four key factors including pre-arrival, greeting participants, trainer's style and behaviour, and trainees' experiences and background.

Question 18

Asking trainees to explain how the material presented in training may be used at work results in greater retention and transfer.

Question 19

A subject-matter expert is a person who is familiar with training delivery best practices.

Question 20

Research appears to support the notion that trainees who experience an expressive trainer tend to recall more content.

Question 21

Some organizations use their own off-the-job training facilities. What is the name of the training facility referenced in the textbook that is used by the Bank of Montreal to train many of its employees?

A) BMO Learning Academy
B) Institute for Training and Development
C) Institute for Learning
D) BMO University Centre

Question 22

The seductive details effect refers to situations when seductive details improve trainee learning and retention.

Question 23

Training administration involves the coordination of the training materials and the scheduling of a training program.

Question 24

The Canadian Human Rights Act and provincial human rights codes govern human rights issues such as an employee being denied training.

Question 25

Sandy is putting together a lesson plan cover page for a customer service training program to be provided to all retail employees. Which of the following statements should NOT be included in her lesson plan?

A) "the cost per trainee will be $250, paid by the sponsoring department"
B) "trainees will be able to probe customers' needs by using a four-step process"
C) "the training room needs to be able to accommodate 30 trainees in round tables of six"
D) "a DVD player, projector, and white-board are needed in the training room"

Question 26

Which of the following is the LEAST important quality of an effective trainer?

A) is able to draw on his or her experiences
B) displays mastery of the topic
C) makes sure the training program is fun
D) displays characteristics of an expressive trainer

Question 27

You have to share a lot of information with a group of 100 managers. What classroom seating arrangement would be most congruent with this type of scenario?

A) 10 tables with 10 seats each so as to facilitate intra-group discussion
B) a "U" shaped configuration so as to facilitate two-way discussion
C) a "U" shaped configuration with some areas reserved for group discussion
D) a traditional classroom arrangement to primarily facilitate one-way communication

Question 28

Donald Kirkpatrick says companies need to make decisions when selecting candidates for training programs. Which of the following is a question that Kirkpatrick suggests should be asked?

A) Should we use internal subject-matter experts or external trainers?
B) Do employees need career development?
C) What programs are mandated by law?
D) Should training be off-the-job, on-the-job, or blended?

Question 29

What seating arrangement would you suggest is congruent with having trainees work in groups to solve real company challenges?

A) high intensity
B) high involvement
C) low intensity
D) moderate involvement

Question 30

Which of the following is information that is NOT included in a training plan?

A) how much the training will cost the organization
B) which individuals in an organization need to be trained
C) the type of training that is required
D) the method by which training will be delivered

Question 31

Mike has been charged with designing a lesson plan dealing with negotiation strategies. Under which section of a lesson plan would he include articles and links to websites dealing with negotiation strategies?

A) training objectives
B) sequence of instructional design
C) training materials
D) trainee handouts

Question 32

According to the textbook, which of the following activities is NOT considered a training delivery activity?

A) John develops a spreadsheet to track training attendance
B) John decides to use a high-involvement seating arrangement
C) John decides to measure training outcomes using Kirkpatrick's four levels
D) John, a subject-matter expert, is picked by his company to lead the training

Question 33

According to the textbook, what factors should be considered when deciding to conduct training off-site?

A) potential distractions
B) trainer preferences
C) trainee preferences
D) management preferences

Question 34

What is the term for a connected unit of instruction with a specific learning objective?

A) lesson plan
B) lesson plan cover page
C) training
D) lesson

Question 35

What should companies do so that subject-matter experts become effective trainers?

A) ensure the subject-matter experts are experienced employees
B) teach subject-matter experts how to be effective trainers
C) provide monetary benefits to subject-matter experts who become trainers
D) ensure subject-matter experts have support from less experienced trainers

Question 36

What does consulting firm Booz Allen Hamilton use as part of the criteria to select employees for a skills enhancement training program?

A) a psychomotor skills pretest
B) a technical skills pretest
C) a communications skills pretest
D) a language skills pretest

Question 37

Before trainees participate in an intense training evaluation class next month, the training department provides them with an activity requiring that they demonstrate some very basic math competencies. Which of the following terms best captures this activity by the training department?

A) capability test
B) expressiveness test
C) validity test
D) trainability test

Question 38

The best way to deal with problem participants is to have them removed from the training program.

Question 39

You are a training specialist working for an Alberta-based training company. As you put together a lesson plan cover page, you need to decide whether to segregate trainees based on their position in the company or train everyone together. Which of the following statements will most likely shape your decision to segregate trainees based on their position in the company?

A) the level of education and experience of trainees
B) the type of industry and previous training practices
C) security risks and type of industry
D) organizational culture and the current rapport between different levels in the organization

Question 40

One ethical issue of particular concern is excluding some employees from attending training programs, which may result in workplace discrimination and human rights complaints.

Question 41

According to the textbook, creating a climate that is conducive to learning involves four elements or factors. Which of the following is NOT one of those elements?

A) trainer's style and behaviour
B) pre-arrival factors
C) learning facility/environment
D) post-training follow-up

Question 42

Which of the following is an optimal solution to training delivery problems associated with trainer timing issues?

A) plan for too much material and then prioritize activities
B) if you begin to run out of time, omit some sections of your lesson plan
C) determine the needs of the group early in the training so you can pace yourself accordingly
D) if you start to run out of time, ask trainees if they are able to extend the training session by another 30 minutes

Question 43

Ethics involves systematically thinking about the moral consequences of one's actions and how those actions impact stakeholders. Which of the following groups comprises the stakeholders?

A) directors and corporate managers
B) shareholders, employees, and managers
C) internal and external customers
D) people inside and outside the organization

Question 44

Swanson and Falkman identified 12 common training and delivery problems. From these 12 issues, the authors summarized the 12 training problems into three major categories or themes. Problems pertaining to which of the following is NOT one of those themes?

A) the training facilities
B) the trainer
C) how the trainer relates to the trainees
D) presentation techniques

Question 45

What have trainability tests most often been used for?

A) motor skills
B) non-technical skills
C) technical skills
D) psychomotor skills

Question 46

Which of Robert Gagné's nine events of instruction takes into consideration task sequencing?

A) Provide guidance for learning.
B) Stimulate recall of prior knowledge.
C) Present the material to be learned.
D) Describe the objectives.

Question 47

Authors R. Swanson and S. Falkman identified 12 common training delivery problems. Which of the following themes was NOT identified by the authors?

A) trainer lack of confidence
B) difficulty in developing effective lesson plans
C) trainers having difficulty drawing on personal experiences that would resonate with trainees
D) lack of engagement by trainees

Question 48

Which of the following scenarios is potentially the best possible outcome from a training program?

A) trainees reflect on the training and provide positive responses
B) trainees make suggestions for future improvements to the program
C) trainees share with co-workers their satisfaction with the training experience
D) trainees' behaviour and performance show a positive change

Question 49

A trainer has just learned about the use of seductive details in the delivery of a training program. However, he is concerned about the seductive details effect. What is the trainer concerned about?

A) Trainees will not like the training program.
B) Trainees will not Bloom's Understand the seductive details.
C) Trainees' learning and retention will be impaired.
D) Trainees will not participate in the training.

Question 50

When are seductive details most likely to have a positive effect on trainees' problem solving?

A) when trainees are familiar with the seductive details
B) when the trainer has experience using seductive details
C) when trainees like the trainer
D) when the trainer is expressive

Question 51

Britnee is a training manager at a local credit union and is trying to determine how best to schedule her training program. Which of the following training variables should Britnee consider most important in helping her develop a training schedule?

A) nature of the business
B) training motivation
C) training content
D) self-efficacy

Question 52

Halfway through her lecture, Jay begins to experience problems with her PowerPoint presentation. What solution should Jay use to deal with this challenge?

A) visit the facility beforehand to ensure her PPT presentation is compatible
B) enlist assistance from trainees who may know how to solve the issue
C) arrive at least one hour early to set up and handle problems
D) report the issue to facilities and wait for the problem to be resolved

Question 53

One of your colleagues is experiencing some challenges in getting trainees to actively participate in his training sessions. Knowing you are an expert trainer, he solicits your opinion. Which of the following is NOT likely to be guidance you would provide?

A) "ask open-ended questions and provide positive feedback when trainees participate"
B) "plan small-group activities such as case studies and role plays to increase participation"
C) "sometimes, you will come across groups of trainees who are simply shy; accept it and focus on the learning outcomes"
D) "invite participation by structuring activities to allow trainees to share early in the training session"

Question 54

Which of the following is NOT influenced by seating arrangements at a training event?

A) trainee involvement
B) trainee commitment and energy
C) learning transfer and management support
D) trainee participation

Question 55

A trainer claims a training program will provide an organization with an ROI of 500 percent in order to secure a training contract. In fact, the training program provides, in a best-case scenario, an ROI of only 5 percent. This fact is known to the trainer prior to training. What ethical guideline has this trainer violated?

A) voluntary consent
B) values
C) competency
D) cost-effectiveness

Question 56

Which of Robert Gagné's nine events of instruction supports the notion of having trainees reflect on their weaknesses, prioritize activities, and evaluate one's progress?

A) present the material to be learned
B) provide guidance for learning
C) stimulate recall of prior knowledge
D) gain attention

Question 57

Which of the following is NOT a factor in establishing a positive learning climate?

A) having trainees complete a short exam to gauge their knowledge at the start of the training session
B) providing trainees with pre-training reading materials
C) having the trainer welcome trainees personally
D) having the trainer provide a brief overview of his/her experience relating to the training topic

Question 58

Which of the following terms best describes the role of a training administrator?

A) lead
B) develop
C) coordinate
D) analyze

Question 59

Adult learners need to identify "what is in it" for themselves or their organization. Which of Robert Gagné's nine events of instruction and training design principles reflects this need?

A) describe the objectives
B) present the material to be learned
C) gain attention
D) stimulate recall of prior knowledge

Question 60

In a training session, John begins to respond to the trainer's question. Before he has an opportunity to finish, Marie interrupts and begins to respond to the question. Which type of "problem participant" is Marie?

A) the arguer
B) the voice of experience
C) the rigid one
D) the non-listener

Question 61

Most common training delivery problems fit into one of three basic themes. Identify the three themes and provide one problem example for each.

Question 62

Define an event of instruction and briefly discuss Gagne's nine events of instruction.

Question 63

What is a trainability test? How is it useful for training employees?

Question 64

Define and discuss the ethics of training and development. What are some ethical guidelines?

Question 65

Sometimes, even experienced trainers face training delivery problems. In the textbook, authors Swanson and Falkman identified several (12) such delivery problems that trainers may experience. Identify 6 of those 12 problems and provide at least one potential solution to each of these problems.

Question 66

Discuss the significance of the climate of learning. Name and describe the four elements that constitute the climate of learning.

Question 67

You have been tasked by your university to design and deliver a training program that will help new students better adapt to university life. Use the ethical guidelines described in the textbook in developing such a training initiative.

Question 68

What is the meaning and purpose of seductive details and what is the seductive details effect? What does the research say about the effects of seductive details?