Deck 1: The New Human Resource Management Process

Question 1

In the present view of the field,human resource managers no longer run an organizational ______.Their function,along with all other managers,is to improve organizational revenues and profits.

A) revenue center
B) productivity center
C) cost center
D) business skill

Answer 1

C

Question 2

A ______ is a division or department within the organization that brings in no revenue or profit for the organization.This type of division or department only costs money for the organization to run.

A) revenue center
B) business center
C) cost center
D) productivity center

Answer 2

C

Question 3

Managers of a 21st-century organization will need to be more ______ aware to deal with individuals with significantly different work ethics,cultural norms,and even languages.

A) culturally
B) technologically
C) effectively
D) efficiency

Answer 3

A

Question 4

In an annual report,the CEO of Acme Global emphasizes the importance of the people who work for Acme Global and their contribution to the organization's success.The CEO is talking about Acme Global's ______.

A) human resources
B) cost center
C) revenue center
D) productivity

Question 5

Bryan has been employed at Acme Global for 15 years.He is satisfied with his job and performs it very well.He has been a high performer for all 15 years.According to HR,Bryan has a high level of ______.

A) sustainability
B) employee engagement
C) empathy
D) efficiency

Question 6

______ and the ability to analyze large data sets have disrupted every industry and the way every organization does,or should do,business.

A) Productivity
B) Efficiency
C) Revenue
D) Technology

Question 7

At the Acme Global Corporation,the human resources department provides limited services to the organization.These services include things like keeping track of job applicants,maintaining employee paperwork,and filing annual performance evaluations.This view of the HR department is consistent with the ______ view of human resource management.

A) 21st century
B) traditional
C) sustainable
D) revenue center

Question 8

Carli is concerned about how many organizational resources are being used at Acme Global to get the work done.She frequently asks the question,"Did we do things right?" Carli is concerned with ______.

A) sustainability
B) cost
C) productivity
D) efficiency

Question 9

______ are divisions or departments in organizations that generate monetary returns for the organizations.

A) Human resources
B) Cost centers
C) Productivity centers
D) Revenue centers

Question 10

In the past,an organization's human resource department would have been considered a ______.

A) cost center
B) revenue center
C) productivity center
D) technical skill

Question 11

For organizations in developed countries,a lack of ______ for increasingly complex jobs is an ongoing problem.

A) skilled workers
B) technology
C) diversity
D) competition

Question 12

______ is the amount of output that an organization gets per unit of input,with human input usually expressed in terms of units of time.

A) Empathy
B) Productivity
C) Sustainability
D) Revenue

Question 13

______ is a combination of job satisfaction,ability,and a willingness to perform for the organization at a high level and over an extended period of time.

A) Empathy
B) Employee engagement
C) Sustainability
D) Productivity

Question 14

A(n)______ is a revenue center that enhances profitability of the organization through enhancing the productivity of the people within the organization.

A) productivity center
B) cost center
C) employee engagement
D) human resources

Question 15

Alex wants to make sure that Acme Global is getting work done whenever and however it must be done.He frequently asks the question,"Did we do the right things?" Alex is concerned with ______.

A) efficiency
B) empathy
C) effectiveness
D) sustainability

Question 16

Productivity is the result of two components over which managers have control.The two components are ______.

A) sustainability and turnover
B) absenteeism and turnover
C) productivity and revenue
D) effectiveness and efficiency

Question 17

Ashley is interested in measuring the amount of output that Acme Global gets per unit of input.Specifically,she would like to measure how much time each worker spends on each assignment.Ashley is interested in measuring ______.

A) revenue
B) turnover
C) productivity
D) costs

Question 18

At the Acme Global Corporation,the human resources department deals primarily with improving the productivity of the people within the organization.This view of the HR department is consistent with the ______ view of human resource management.

A) present
B) engagement
C) sustainable
D) traditional

Question 19

In the present view of the field,human resource management deals primarily with improving the ______ of the people within an organization.

A) empathy
B) sustainability
C) turnover
D) efficiency

Question 20

Devin is concerned about how Acme Global will continue to recruit employees given the aging workforce and skills shortages.Devin is concerned about ______.

A) technical skills
B) knowledge workers
C) labor demographics
D) employee engagement

Question 21

When Karley needed to improve her programming skills,she joined an online group of programmers who shared tips with one another about common programming problems.This is an example of how social media is used in ______.

A) recruitment and selection
B) onboarding
C) training and development
D) performance management

Question 22

______ is the permanent loss of workers from the organization.

A) Absenteeism
B) Turnover
C) Empathy
D) Revenue

Question 23

To make organizations more competitive and to create sustainable competitive advantages is the basis of ______.

A) productivity
B) strategic human resource management
C) sustainability
D) efficiency

Question 24

In 2024,it is predicted that Asian workers will be ______% of the workforce.

A) 2.3
B) 6.6
C) 14.2
D) 24.4

Question 25

When a new computer programmer is needed at Acme Global,the human resource manager will often look to LinkedIn for candidates.This is an example of how social media is used in ______.

A) recruitment and selection
B) onboarding
C) training and development
D) performance management

Question 26

Saleh's department lost productivity this week when two employees failed to report to work as scheduled.Other employees had to do the missing employees' work and were not able to completely do their regular jobs.What Saleh's department is experiencing is ______.

A) turnover
B) absenteeism
C) dissatisfaction
D) lack of effectiveness

Question 27

As a human resource manager,Sydney actively attends community meetings and other events to look for talented future employees for Acme Global.Even when there are no job openings,Sydney is still looking for potential employees for when an opening does occur.Sydney's work to plan for the future is part of ______.

A) knowledge work
B) technical skills
C) productivity
D) strategic human resource management

Question 28

When Jack was first hired at Acme Global,he was assigned to a virtual mentoring group of new employees and managers before his first day of work.The group built an online community that helped Jack learn more about the culture of Acme Global.This is an example of how social media is used in ______.

A) recruitment and selection
B) onboarding
C) training and development
D) performance management

Question 29

______ is the failure of an employee to report to the workplace as scheduled.

A) Turnover
B) Effectiveness
C) Absenteeism
D) Productivity

Question 30

Women are currently ______% of the workforce.

A) 35-36
B) 47-48
C) 52-53
D) 57-58

Question 31

One of the most critical issues that human resource managers face is the fact that ______ is outpacing the ability to use it.

A) sustainability
B) efficiency
C) knowledge
D) technology

Question 32

Kathryn had a job interview with Acme Global without ever meeting any Acme Global employee in person.The entire interview was conducted via Skype,a video conferencing service.This is an example of how social media is used in ______.

A) recruitment and selection
B) onboarding
C) training and development
D) performance management

Question 33

When discussing critical factors in human resource management,______ are those that can only be affected through indirect means.

A) independent variables
B) technical skills
C) dependent variables
D) interpersonal skills

Question 34

______ is a capability that creates value for customers that rivals can't copy quickly or easily and that allows the organization to differentiate its products or services from those of competitors.

A) Productivity
B) Effectiveness
C) Empathy
D) Sustainable competitive advantage

Question 35

The first skill set that an HR manager must develop to be successful is the ______ skill set.It is also the easiest one to develop.

A) interpersonal
B) technical
C) conceptual and design
D) business

Question 36

In 2024,it is predicted that Hispanic workers of all nationalities will be ______% of the workforce.

A) 10
B) 20
C) 30
D) 40

Question 37

The Acme Global Corporation is paying for job analysis costs,recruiting costs,and selection costs because it needs to replace three workers who left the organization for better paying jobs.The organization is dealing with ______.

A) absenteeism
B) employee engagement
C) competitive advantage
D) turnover

Question 38

When discussing critical factors in human resource management,______ are those that can only be affected through direct means.

A) independent variables
B) dependent variables
C) conceptual skills
D) design skills

Question 39

______ gather and interpret information to improve a product or process.They are known for using "their head more than their hands."

A) Knowledge workers
B) Staff managers
C) Line managers
D) Empathy workers

Question 40

In surveys of managers across industries,the same four issues about managing people frequently come up.The four issues are productivity,employee engagement,turnover,and ______.

A) absenteeism
B) diversity
C) independence
D) job satisfaction

Question 41

______ managers are the first point of contact with most of the employees when the employees have questions about human resources policies or procedures.

A) Human resource
B) Staff
C) Line
D) Top

Question 42

The ______ skill set involves figuring out novel or innovative solutions to problems that were identified through the use of conceptual skills.

A) productivity
B) design
C) conceptual
D) interpersonal

Question 43

Human resource ______ jobs are ones in which the employee focuses on a specific discipline of HR.

A) generalist
B) technical
C) specialist
D) knowledge

Question 44

The ______ skill set is an ability to understand what is going on in business processes.It involves the ability to "see the bigger picture" concerning how a department and the overall organization operates.

A) conceptual
B) design
C) technical
D) knowledge

Question 45

At the Acme Global Corporation,the human resources department provides training to help line managers understand how to avoid inadvertently acting in a way that is prohibited when dealing with employees.This training covers the ______ responsibilities of line management.

A) legal
B) labor cost controls
C) leadership and motivation
D) training and development

Question 46

Spencer,who is a line manager,ensures that the machines used by his employees are regularly examined by inspectors to make sure the machines do not pose a hazard to his employees.His regular monitoring of these machines is part of the ______ responsibilities of line management.

A) legal considerations
B) labor cost controls
C) leadership and motivation
D) safety and security of employees

Question 47

As part of a team tasked with improving the efficiency of the manufacturing department,Francesca is trying to evaluate the current situation,identify alternative methods,select a reasonable alternative method,and make a decision to implement a solution to the problem.Francesca is using ______ skills to complete this task.

A) technical
B) interpersonal
C) conceptual and design
D) business

Question 48

Brett is an accountant at a legal firm.He advises the attorneys on how to complete quarterly reports for their divisions.Brett is a ______ manager.

A) labor
B) human resource
C) staff
D) line

Question 49

Morgan is a line manager who wants to cut costs and make her department more efficient.She is not sure what she is allowed to do to achieve his goals.Morgan should ask the human resources department for help understanding the ______ responsibilities of line management.

A) appraisal and promotion
B) labor cost controls
C) leadership and motivation
D) training and development

Question 50

______ include(s)the ability to evaluate a situation,identify alternatives,select a reasonable alternative,and make a decision to implement a solution to a problem.

A) Productivity
B) Sustainability
C) Effectiveness
D) Conceptual and design skills

Question 51

Maxwell is listening to a coworker describe a problem with a supervisor.As he listens,Maxwell is trying to put himself in his coworker's situation and understand the real problem between the supervisor and his coworker.Maxwell is using ______ skills to complete this task.

A) technical
B) interpersonal
C) conceptual and design
D) business

Question 52

Kaelyn is putting together a proposal on the budget and strategic plan that describes how the human resources department will contribute to the profitability of the organization.Kaelyn is using ______ skills to complete this task.

A) technical
B) interpersonal
C) conceptual and design
D) business

Question 53

Annika,who is a line manager,recommended one of her employees for a new job higher up in the organization.Based on what she knew of the employee's capabilities and limitations,Annika voiced her opinion that her employee would be a good fit for the position.Her recommendation is part of the ______ responsibilities of line management.

A) legal considerations
B) appraisal and promotion
C) leadership and motivation
D) training and development

Question 54

______ skills are the analytical and quantitative skills that include in-depth knowledge of how the business works and its budgeting and strategic planning processes.

A) Business
B) Interpersonal
C) Technical
D) Knowledge

Question 55

______ managers are the individuals who create,manage,and maintain the people and organizational processes that create whatever it is that the business sells.

A) Staff
B) Line
C) Human resource
D) Top

Question 56

Javier wants to improve his workers' performance and productivity.To learn the best ways to do so,Javier could work to improve his skills related to the ______ responsibilities of line management.

A) safety and security
B) appraisal and promotion
C) leadership and motivation
D) labor cost controls

Question 57

______ skills comprise the ability to understand,communicate,and work well with individuals and groups through developing effective relationships.

A) Technical
B) Interpersonal
C) Conceptual and design
D) Business

Question 58

______ involves being able to put yourself in another person's place-to understand what is being said and why the person is communicating that information to you.

A) Effectiveness
B) Efficiency
C) Empathy
D) Cost

Question 59

As a line manager,Gerardo is often one of the first people to see a problem with the organization's manufacturing processes caused by lack of employee skill.Resolving the problem is a part of the ______ responsibilities of line management.

A) legal considerations
B) labor cost controls
C) leadership and motivation
D) training and development

Question 60

Walid is using the computer to organize documents needed for an upcoming meeting.After the documents are organized,Walid will e-mail them to meeting participants.Walid is using ______ skills to complete this task.

A) technical
B) interpersonal
C) conceptual and design
D) business

Question 61

Section II of the practitioner's model of human resource management includes the items that will allow the organization to get its work done successfully over long periods of time and is concerned with ______.

A) protecting and expanding
B) staffing
C) developing and managing
D) compensating

Question 62

______ is the largest and most recognized of the HRM advocacy organizations in the United States.

A) The Society for Human Resource Management
B) Human Resource Certification Institute
C) WorldatWork
D) Association of Human Resource Professionals

Question 63

Brooklyn's job involves working on codes of ethics and making sure employees can report any violations of the code.Brooklyn's human resource management specialty is ______.

A) training and development
B) labor and industrial relations
C) employee relations
D) ethics and sustainability

Question 64

The ______ section of the practitioner's model of human resource management describes base pay,incentives,and worker benefits as ways to reward and maintain a workforce.

A) 21st-century HRM, strategic planning, and HR laws
B) staffing
C) developing and managing
D) compensating

Question 65

Section I of the practitioner's model of human resource management focuses on the things that are most critical to the organization's basic stability and success and contains ______.

A) 21st-Century HRM, strategic planning, and HR laws
B) staffing
C) developing and managing
D) protecting and expanding

Question 66

The ______ discipline of human resource management encompasses all of the things that need to happen to get people interested in working for a company,including the recruiting process,selecting the best candidates who apply,and getting them settled into their new jobs.

A) interpersonal
B) training
C) staffing
D) revenue

Question 67

Human resource ______ jobs are ones in which the human resource employee works in many different areas.

A) knowledge
B) generalist
C) technical
D) specialist

Question 68

Isabel manages teaching employees everything from basic job skills to what they need to know to move up in the organization.Isabel's human resource management specialty is ______.

A) training and development
B) employee relations
C) staffing
D) labor and industrial relations

Question 69

Miguel's job involves how the organization rewards the people who work for it.He works with salary surveys,benefits management,and incentive programs.Miguel's human resource management specialty is ______.

A) the legal environment
B) compensation and benefits
C) safety and security
D) ethics and sustainability

Question 70

The ______ discipline of human resource management includes coaching,conflict resolution,counseling,and disciplining the workforce.It also involves leadership and team-building efforts within the organization.

A) staffing
B) interpersonal
C) employee relations
D) technical

Question 71

As a human resource manager,Chloe seeks to make human resource technology a part of daily operations at Acme Global.She points out how it can be used in all areas of human resources.Chloe is helping Acme Global become agile by ______.

A) creating a digital culture
B) developing the ability to thrive on change
C) exploring the value of "on-demand" workers
D) reviewing legacy processes

Question 72

Alexandra's role in the organization involves measuring and evaluating job satisfaction and employee engagement.Alexandra's human resource management specialty is ______.

A) staffing
B) labor and industrial relations
C) ethics and sustainability
D) employee relations

Question 73

The ______ discipline of human resource management encompasses employee education in organizations.

A) training and development
B) employee relations
C) staffing
D) revenue

Question 74

Once people have been selected into the organization,the ______ section of the practitioner's model of human resource management describes how managers might coach,counsel,and/or discipline employees.

A) 21st-century HRM, strategic planning, and HR laws
B) developing and managing
C) protecting and expanding
D) compensating

Question 75

At Acme Global,full-time employees work seamlessly with consultants and temporary workers.It appears Acme Global has become agile by ______.

A) creating a digital culture
B) developing the ability to thrive on change
C) exploring the value of "on-demand" workers
D) reviewing legacy processes

Question 76

Kaitlin manages the organization's employee-related actions to ensure compliance with equal opportunity laws and regulations as well as organizational affirmative action plans.Part of her job also involves managing diverse groups of people within the organization.Kaitlin's human resource management specialty is ______.

A) training and development
B) compensation and benefits
C) the legal environment
D) ethics and sustainability

Question 77

A ______ specialist might find jobs in compensation planning,salary surveys,benefits management,and incentive programs.

A) absenteeism and turnover
B) compensation and benefits
C) effectiveness and efficiency
D) conceptual and design

Question 78

Eli's work involves union votes,negotiations for union agreements,contract collective bargaining,and handling grievances.Eli's human resource management specialty is ______.

A) the legal environment
B) compensation and benefits
C) labor and industrial relations
D) safety and security

Question 79

Chase manages the recruiting process,selecting the best candidates who apply,and getting them settled into their jobs.Chase's human resource management specialty is ______.

A) training and development
B) compensation and benefits
C) staffing
D) labor and industrial relations

Question 80

Glynn's work involves helping employees with stress management and designing the employee assistance program to help employees cope with job demands.Glynn's human resource management specialty is ______.

A) ethics and sustainability
B) safety and security
C) training and development
D) staffing