Exam 1: The New Human Resource Management Process

Alexandra's role in the organization involves measuring and evaluating job satisfaction and employee engagement.Alexandra's human resource management specialty is ______.

Sustainable competitive advantage is a capability that creates value for customers that rivals can't copy quickly or easily and that allows the organization to differentiate its products or services from those of competitors.

As part of a team tasked with improving the efficiency of the manufacturing department,Francesca is trying to evaluate the current situation,identify alternative methods,select a reasonable alternative method,and make a decision to implement a solution to the problem.Francesca is using ______ skills to complete this task.

______ is the amount of output that an organization gets per unit of input,with human input usually expressed in terms of units of time.

______ is the largest and most recognized of the HRM advocacy organizations in the United States.

As a line manager,Gerardo is often one of the first people to see a problem with the organization's manufacturing processes caused by lack of employee skill.Resolving the problem is a part of the ______ responsibilities of line management.

Chase manages the recruiting process,selecting the best candidates who apply,and getting them settled into their jobs.Chase's human resource management specialty is ______.

______ gather and interpret information to improve a product or process.They are known for using "their head more than their hands."

There are several major challenges facing HR managers.Identify at least three of these major challenges.

The book describes the five levels of the practitioner's model for human resource management.Of the five,which are you looking forward to studying in this book? Be sure to describe the part of the model in which you have the most interest and why you look forward to learning more about it.

Knowledge workers gather and interpret information to improve a product or process.They are known for using "their head more than their hands."

Conceptual and design skills include the ability to understand,communicate,and work well with individuals and groups through developing effective relationships.

Managers of a 21st-century organization will need to be more ______ aware to deal with individuals with significantly different work ethics,cultural norms,and even languages.

______ involves being able to put yourself in another person's place-to understand what is being said and why the person is communicating that information to you.

The Acme Global Corporation is paying for job analysis costs,recruiting costs,and selection costs because it needs to replace three workers who left the organization for better paying jobs.The organization is dealing with ______.

When Jack was first hired at Acme Global,he was assigned to a virtual mentoring group of new employees and managers before his first day of work.The group built an online community that helped Jack learn more about the culture of Acme Global.This is an example of how social media is used in ______.

The ______ discipline of human resource management includes coaching,conflict resolution,counseling,and disciplining the workforce.It also involves leadership and team-building efforts within the organization.

In the present view of the field,human resource management deals primarily with improving the ______ of the people within an organization.

Employee engagement is a combination of job satisfaction,ability,and a willingness to perform for the organization at a high level and over an extended period of time.

The developing and managing section of the practitioner's model of human resource management includes the items that will allow the organization to get its work done successfully over long periods of time.