Deck 10: Employee and Labor Relations

Question 1

______ oral communication is the best channel to use when the message you must transmit is a difficult or complex one.

A) Written
B) Face-to-face
C) Arbitrated
D) Random

Answer 1

B

Question 2

______ is the process of restating a message back to the original sender in the receiver's own words.

A) Communication
B) Paraphrasing
C) Trust
D) Feedback

Answer 2

B

Question 3

A recent survey found that the number one thing lacking in new college graduates is ______ skills.

A) listening
B) written
C) talking
D) presentation

Answer 3

A

Question 4

______ was passed to significantly limit the potential for railroad strikes to affect interstate commerce; it was later expanded to include airlines.

A) The Railway Labor Act of 1926 (RLA)
B) National Labor Relations Act of 1935 (NLRA-Wagner Act)
C) Worker Adjustment and Retraining Notification Act of 1988 (WARN)
D) Labor Management Relations Act of 1947 (LMRA-Taft-Hartley Act)

Question 5

Job satisfaction can be measured using the ______ scale which uses a series of pictures of several faces on a sheet of paper from very happy to unhappy or angry.

A) faces
B) pulse
C) smiles
D) graphic

Question 6

______ is a feeling of well-being and acceptance of your own place in the organization.

A) Productivity
B) Enthusiasm
C) Job growth
D) Job satisfaction

Question 7

Vithika just explained a new assignment to Todd.He stated that he would begin work on it immediately.Vithika said,"Just to make sure I explained this assignment correctly,could you tell me what you are going to do?" Vithika is asking Todd to engage in ______.

A) arbitration
B) paraphrasing
C) negotiation
D) mediation

Question 8

______ is simply faith in the character and actions of another.

A) Trust
B) Feedback
C) Active listening
D) Communication

Question 9

Sending and receiving roles ______ throughout a conversation.

A) remain the same
B) switch only once
C) can alternate
D) vanish

Question 10

Job satisfaction can be measured through a(n)______ development survey such as the Job Satisfaction Survey (JSS).

A) organizational
B) structural
C) cultural
D) motivational

Question 11

Active listening is also known as ______.

A) empathetic listening
B) energetic listening
C) focused listening
D) directed listening

Question 12

______ is information provided by the receiver that verifies that a message was transmitted successfully.

A) Communication
B) Paraphrasing
C) Active listening
D) Feedback

Question 13

Will has been very meticulous in managing his employees.They have come to believe that he will do exactly what he says he will when he interacts with them.This is the concept of ______.

A) sincerity
B) trust
C) purpose
D) assurance

Question 14

Job satisfaction questionnaires should always ______ to encourage employees to tell the truth.

A) use the faces scale
B) be anonymous
C) use the job satisfaction survey or a similar test
D) be reviewed for bias

Question 15

Allie assigned Monte three duties to perform before the close of business today.Allie asks Monte to paraphrase her requests to ensure he fully comprehends the assignment.Allie is ______.

A) developing rapport
B) checking for understanding
C) stating an objective
D) getting commitment

Question 16

______ is the process of paying attention to an entire message,taking into account both the content of the message and the context in which the communication is delivered.

A) Active listening
B) Trust
C) Communication
D) Feedback

Question 17

______ communication channels are richer than other communication channels.

A) Nonverbal
B) Written
C) Mediated
D) Oral

Question 18

According to recent studies,the top reasons for job ______ are a lack of trust in management,poor communication between employees and senior managers,and failure to provide respectful treatment to all employees.

A) dissatisfaction
B) satisfaction
C) desirability
D) motivation

Question 19

______ is the process of transmitting information and meaning.

A) Feedback
B) Trust
C) Communication
D) Active listening

Question 20

Executives at Acme Global are concerned that airline workers will go on strike and prevent shipments of products from reaching customers.However,the National Mediation Board is keeping airline management and labor in mediation to avoid a strike.The executives at Acme Global are relieved that the ______ limits the potential for strikes of airline workers.

A) Railway Labor Act of 1926
B) National Labor Relations Act of 1935 (Wagner Act)
C) Labor Management Relations Act of 1947 (Taft-Hartley Act)
D) Labor Management Reporting Disclosure Act of 1959

Question 21

A(n)______ is a court-ordered implied agreement to prevent one party in an action from benefiting at the expense of another party.

A) implied contract
B) express contract
C) quasi-contract
D) non-contract

Question 22

______ was passed to give employees 60 days' advance notice in cases of plant closings or large-scale layoffs.

A) Worker Adjustment and Retraining Notification Act of 1988 (WARN)
B) National Labor Relations Act of 1935 (NLRA-Wagner Act)
C) Labor Management Relations Act of 1947 (LMRA-Taft-Hartley Act)
D) Labor Management Reporting Disclosure Act of 1959 (LMRDA-Landrum-Griffin Act)

Question 23

Acme Global is closing one of its plants immediately and laying off all 200 workers.As part of the closure,Acme Global will give each employee at the plant 60 days of pay and benefits.This will help Acme Global to be in compliance with the ______.

A) Railway Labor Act of 1926
B) National Labor Relations Act of 1935
C) Worker Adjustment and Retraining Notification Act of 1988
D) Labor Management Reporting Disclosure Act of 1959

Question 24

After a long interview process,Miguel called Joseph to offer him the job.Over the phone,Miguel described the pay and other benefits of the job.Joseph accepted the offer.The two now have a(n)______ contract.

A) express
B) implied
C) quasi
D) collective

Question 25

A ______ is an individual who tells an authoritative organization (such as a TV station or a government agency)outside the individual's own company about actions within the company that the individual believes to be illegal.

A) striker
B) layoff
C) coach
D) whistle-blower

Question 26

In the past,everyone who has taken on extra work in the department-such as organizing the canned food drive or participating in volunteer service days-has received an employee of the month award.Despite taking on the extra work,Kei has not received an award.Kei feels a(n)______ contract has been broken.

A) express
B) implied
C) quasi
D) collective

Question 27

Antonia feels that her employer has interfered with the formation of a labor union at the company.If so,it is likely Antonia's employer has engaged in unfair labor practices under the ______.

A) Railway Labor Act of 1926
B) National Labor Relations Act of 1935 (Wagner Act)
C) Labor Management Relations Act of 1947 (Taft-Hartley Act)
D) Labor Management Reporting Disclosure Act of 1959

Question 28

A(n)______ is a transaction in which the agreement between two parties is specifically stated,whether orally or in writing.

A) non-contract
B) express contract
C) implied contract
D) quasi-contract

Question 29

Kiersten feels that her employer denied her a promotion to punish her for joining a labor union.If so,it is likely Kiersten's employer engaged in unfair labor practices under the ______.

A) Railway Labor Act of 1926
B) National Labor Relations Act of 1935 (Wagner Act)
C) Labor Management Relations Act of 1947 (Taft-Hartley Act)
D) Labor Management Reporting Disclosure Act of 1959

Question 30

The union has not filed copies of its constitution,bylaws,and annual financial reports with the federal government.The union is likely in violation of the ______.

A) Railway Labor Act of 1926
B) Worker Adjustment and Retraining Notification Act of 1988
C) Labor Management Relations Act of 1947 (Taft-Hartley Act)
D) Labor Management Reporting Disclosure Act of 1959

Question 31

The union would like to negotiate with management.However,management sent Brian as their representative.The union would prefer to work with Raghib.Therefore,the union is refusing to negotiate until management allows Raghib to be its representative.The union is likely in violation of the ______.

A) Railway Labor Act of 1926
B) National Labor Relations Act of 1935 (Wagner Act)
C) Labor Management Relations Act of 1947 (Taft-Hartley Act)
D) Labor Management Reporting Disclosure Act of 1959

Question 32

Acme Global hired a contractor to replace all the carpeting in their executive offices.The company and the contractor agreed on a set price for the carpet installation.As the old carpet was removed,one of the Acme Global executives noticed that some subflooring needed replacing.He pointed it out to the contractor,who later fixed the subfloor along with the carpeting,under the assumption that this is what the company desired.The final bill to Acme Global included the original set price for the carpet installation plus the cost of replacing the subfloor.Even though the subfloor was outside the scope of the original contract,a court might find that Acme Global and the contractor have a ______ contract for the subfloor.

A) express
B) implied
C) quasi
D) collective

Question 33

Wynona met an old friend for lunch.During the meal,Wynona mentioned that her company needed some help on their tax reporting.Wynona's friend said that she was now an accounting consultant and had worked with many local organizations to streamline their tax reports.Wynona gave her a copy of the tax information for the company the next day and showed her friend what the issues were.A week later,Wynona's friend brought completed copies of the tax forms necessary for Wynona's company to her office.It would appear that Wynona created a(n)______ contract when she gave her friend the tax forms.

A) express
B) implied
C) quasi
D) collective

Question 34

All first-line managers at Acme Global who have attended the organization's series of leadership training session have been promoted to middle management within a year.Karida attended the sessions but did not get promoted within a year's time.Karida feels a(n)______ contract was broken.

A) express
B) implied
C) quasi
D) collective

Question 35

______ was passed to offset some of the imbalance of power given to labor by previous laws and included a list of unfair practices by unions.

A) National Labor Relations Act of 1935 (NLRA-Wagner Act)
B) The Railway Labor Act of 1926 (RLA)
C) Labor Management Relations Act of 1947 (LMRA-Taft-Hartley Act)
D) Worker Adjustment and Retraining Notification Act of 1988 (WARN)

Question 36

______ gave employees the right to unionize without fear of prosecution and identified unfair employer practices.

A) The Railway Labor Act of 1926 (RLA)
B) National Labor Relations Act of 1935 (NLRA-Wagner Act)
C) Worker Adjustment and Retraining Notification Act of 1988 (WARN)
D) Labor Management Relations Act of 1947 (LMRA-Taft-Hartley Act)

Question 37

______ was passed to protect union members from corrupt or discriminatory union practices.

A) Worker Adjustment and Retraining Notification Act of 1988 (WARN)
B) Labor Management Relations Act of 1947 (LMRA-Taft-Hartley Act)
C) National Labor Relations Act of 1935 (NLRA-Wagner Act)
D) Labor Management Reporting Disclosure Act of 1959 (LMRDA-Landrum-Griffin Act)

Question 38

A ______ is a collective work stoppage by members of a union that is intended to put pressure on an employer.

A) layoff
B) whistle-blower
C) strike
D) paraphrase

Question 39

Annika signed a contract to work for Acme Global.The contract described the terms of her employment,including her pay and benefits.Annika signed a(n)______ contract.

A) express
B) implied
C) quasi
D) collective

Question 40

A(n)______ exists when parties form an agreement from their actions rather than from a specific oral or written agreement.

A) implied contract
B) express contract
C) personal contract
D) quasi-contract

Question 41

Management suspects it was Ramon who tipped off a safety inspector that one of the managers had hidden chemicals from the lab in the trunk of his car until the inspection was completed.After the inspection,managers began changing Ramon's schedule and job duties daily.Ramon found that he could not plan for his children to be cared for while he was at work because his work schedule kept changing.Eventually,Ramon quit.It is likely Ramon experienced ______ discharge.

A) wrongful
B) constructive
C) economic
D) express

Question 42

After James reported misappropriation of assets to the hospital's administrators,his supervisor started scheduling him to work undesirable shifts when he could not adequately perform his duties.James eventually quit his job.It appears James experienced ______.

A) wrongful discharge
B) discrimination
C) constructive discharge
D) reverse discrimination

Question 43

A ______ occurs when management stops all work and physically prevents workers from entering the workplace.

A) grievance
B) lockout
C) economic strike
D) blockage

Question 44

Kannitha is concerned about union organizing activities among her employees.She knows that one employee,Joao,is anti-union and not attending any of the organizing meetings.Kannitha asks Joao to start attending and to report back to her on what is happening so they can keep the union from forming.Joao does so and lets Lauren know what is being said at the meetings.It appears Lauren violated which of the NLRB's NO TIPS rules regarding what management cannot do during labor elections.

A) no threats
B) no interrogations
C) no promises
D) no spying

Question 45

______ are the interactions between management and unionized employees.

A) Labor relations
B) Grievance
C) Collective bargaining
D) Contracts

Question 46

______ is a formal complaint concerning pay,working conditions,or violation of some other factor in a collective bargaining agreement.

A) Collective bargaining
B) Contracts
C) Labor relations
D) Grievance

Question 47

After she complained about a hostile work environment in her department,Erika's managers started criticizing her work daily and giving her reprimands for not doing work to which she was not assigned.Eventually,Erika could not stand the pressure and quit.It is likely Erika experienced ______ discharge.

A) wrongful
B) constructive
C) economic
D) express

Question 48

In his union position,Tom works with union members to deal with management and handle problems with their current labor agreement.Tom is most likely a ______.

A) business agent
B) shop steward
C) vice president
D) senior union rep

Question 49

______ exists whenever people are in disagreement and opposition.

A) Function
B) Collaborating
C) Conflict
D) Resolution

Question 50

Mengya was one of the organizers behind a movement to unionize the employees at her workplace.In response,she was fired.It is likely that Mengya experienced ______ discharge.

A) wrongful
B) constructive
C) economic
D) express

Question 51

Aron is concerned about union organizing activities among his employees.He knows that many of the employees like and respect Derrick.Aron thinks if he can get Derrick to vote against the union,others will do so as well.Aron offers Derrick a 10% raise if Derrick does not vote for the union.Aron knows this will be a lot of money,but thinks he will save money in the long term by avoiding the union.It appears that Aron violated which of the NLRB's NO TIPS rules regarding what management cannot do during labor elections.

A) no threats
B) no interrogations
C) no promises
D) no spying

Question 52

The most prominent unions are those whose members are ______ sector employees such as teachers and police officers.

A) public
B) private
C) business
D) service

Question 53

Melissa called Genavive into her office to asked Genavive for an update on how the union organizing activities were going.It appears that Melissa violated which of the NLRB's NO TIPS rules regarding what management cannot do during labor elections.

A) no threats
B) no interrogations
C) no promises
D) no spying

Question 54

Kayla just celebrated her 50th birthday and her 20th year working for her organization.Her celebration was dampened when the organization fired her and replaced her with a younger worker whom the organization could pay less.It is likely Kayla experienced ______ discharge.

A) wrongful
B) constructive
C) economic
D) express

Question 55

Jelena told her employees that if a union formed,it would be disastrous for the organization and the plant where they all worked would likely have to close.It appears that Jelena violated which of the NLRB's NO TIPS rules regarding what management cannot do during a labor election.

A) no threats
B) no interrogations
C) no promises
D) no spying

Question 56

______ is the negotiation process resulting in a contract between union employees and management that covers employment conditions.

A) Labor relations
B) Grievance
C) Collective bargaining
D) Contracts

Question 57

______ is simply terminating an individual employee for an illegal reason,either in violation of a contract or in violation of state or federal law.

A) Constructive discharge
B) Contract discharge
C) Grievance
D) Wrongful discharge

Question 58

______ occurs when an employee is forced to quit their job because of severe harassment or intolerable working conditions.

A) Grievance
B) Constructive discharge
C) Wrongful discharge
D) Contract discharge

Question 59

A(n)______ is a work stoppage over authorized collective bargaining issues such as pay or working conditions.

A) economic strike
B) lockout
C) grievance
D) blockage

Question 60

Providing a ______ mechanism will generally encourage employees to raise concerns about fairness,working conditions,or contract provisions directly with management.

A) grievance
B) lockout
C) strike
D) arbitration

Question 61

______ is a neutral third party who helps resolve a conflict but has no authority to impose a solution to the conflict.

A) Collaborator
B) Mediator
C) Arbitrator
D) Handler

Question 62

______ dispute resolution includes a series of tools,most commonly either mediation or arbitration,that parties in conflict can use to resolve their disagreements without going through the process of litigation.

A) Alternative
B) Standard
C) Unilateral
D) Bilateral

Question 63

The user of a(n)______ conflict style,also called the problem-solving style,assertively attempts to resolve conflict by working together with the other person to find an acceptable solution.

A) collaborative
B) avoiding
C) forcing
D) accommodating

Question 64

______ conflict is personal conflict that tends to hurt relationships and decrease performance.

A) Functional
B) Forcing
C) Dysfunctional
D) Avoiding

Question 65

Users of a(n)______ conflict style attempt to resolve conflict by using aggressive behavior to get their own way.

A) accommodating
B) forcing
C) avoiding
D) collaborative

Question 66

In a meeting to decide the strategic direction of the organization,one side wanted to expand the product line while another side wanted to focus on existing product lines.When asked for her opinion,Michiko just shrugged and said either direction was okay with her.It appears Michiko was using a(n)______ conflict management style.

A) avoiding
B) accommodating
C) forcing
D) negotiating

Question 67

The user of the ______ conflict style,also called the compromising style,attempts to resolve conflict through assertive give-and-take.

A) avoiding
B) accommodating
C) negotiating
D) forcing

Question 68

______ is a process in which two or more parties in conflict attempt to come to an agreement.

A) Arbitrating
B) Coaching
C) Handling
D) Negotiating

Question 69

______ negotiations are generally preferred because negotiators can see the other person's nonverbal behavior and better understand objections.

A) Written
B) Silent
C) Face-to-face
D) Arbitrated

Question 70

Malai and Jordyn's organizations recently merged.While both Malai and Jordyn have their own ideas about solving problems related to the merger,they agree that they want the merger to be successful and are willing to work together to make it happen.It appears Malai and Jordyn will be using a(n)______ conflict management style.

A) avoiding
B) accommodating
C) forcing
D) collaborating

Question 71

The user of a(n)______ conflict style attempts to resolve conflict by passively giving in to the opposing side.

A) negotiating
B) avoiding
C) forcing
D) accommodating

Question 72

The user of a(n)______ conflict style attempts to passively ignore the conflict rather than resolve it.

A) avoiding
B) accommodating
C) collaborative
D) forcing

Question 73

Negotiation is often a ______ game in which one party's gain is the other party's loss.

A) win-win
B) zero-sum
C) lose-lose
D) fair

Question 74

Ryan feels strongly that an expansion into a new market would be a disaster for the organization right now.While others are talking about the opportunities that are available through an expansion,Ryan is using his authority as an expert on the product line to shoot down everyone's argument.It appears Ryan is using a(n)______ conflict management style.

A) collaborating
B) accommodating
C) forcing
D) negotiating

Question 75

Negotiating is about building ______ so that everyone gets a good deal.

A) trust
B) standards
C) contracts
D) conflicts

Question 76

______ conflict prevents the achievement of individual and organizational objectives.

A) Dysfunctional
B) Functional
C) Forcing
D) Avoiding

Question 77

______ conflict involves the conflict of ideas that generally leads to changes that improve performance.

A) Forcing
B) Dysfunctional
C) Collaborating
D) Functional

Question 78

In a meeting to decide which color to paint the new executive offices,Macy feels like time is being wasted.All the colors are fine.She would prefer the beige,but she knows she will be fine with any of the choices.When the group decides to paint the offices taupe,she agrees.It appears Macy is using a(n)______ conflict management style.

A) avoiding
B) accommodating
C) collaborating
D) negotiating

Question 79

______ is a neutral third party who resolves a conflict by making a binding decision.

A) Arbitrator
B) Mediator
C) Collaborator
D) Handler

Question 80

Kyle is working with Madisyn to create a new benefits package for employees.While Kyle would like the package to include a large life insurance policy and a large disability policy,Madisyn prefers moderate sized policies for both.Kyle eventually agrees to a lesser life insurance policy when Madisyn agrees to include a large disability policy.It appears Kyle is using a(n)______ conflict management style.

A) collaborating
B) accommodating
C) forcing
D) negotiating