Exam 10: Employee and Labor Relations

Allie assigned Monte three duties to perform before the close of business today.Allie asks Monte to paraphrase her requests to ensure he fully comprehends the assignment.Allie is ______.

Negotiating is about building ______ so that everyone gets a good deal.

A strike occurs when management stops all work and physically prevents workers from entering the workplace.

______ is the process of restating a message back to the original sender in the receiver's own words.

Describe the main points of the Railway Labor Act of 1926,the National Labor Relations Act of 1935,and the Labor Management Relations Act of 1947.

Acme Global hired a contractor to replace all the carpeting in their executive offices.The company and the contractor agreed on a set price for the carpet installation.As the old carpet was removed,one of the Acme Global executives noticed that some subflooring needed replacing.He pointed it out to the contractor,who later fixed the subfloor along with the carpeting,under the assumption that this is what the company desired.The final bill to Acme Global included the original set price for the carpet installation plus the cost of replacing the subfloor.Even though the subfloor was outside the scope of the original contract,a court might find that Acme Global and the contractor have a ______ contract for the subfloor.

______ is a neutral third party who helps resolve a conflict but has no authority to impose a solution to the conflict.

______ conflict involves the conflict of ideas that generally leads to changes that improve performance.

Describe the five conflict management styles-avoiding,accommodating,forcing,negotiating,and collaborating-and discuss each in terms of win or lose scenarios.

______ occurs when an employee is forced to quit their job because of severe harassment or intolerable working conditions.

In his union position,Tom works with union members to deal with management and handle problems with their current labor agreement.Tom is most likely a ______.

Ryan feels strongly that an expansion into a new market would be a disaster for the organization right now.While others are talking about the opportunities that are available through an expansion,Ryan is using his authority as an expert on the product line to shoot down everyone's argument.It appears Ryan is using a(n)______ conflict management style.

The user of a(n)______ conflict style,also called the problem-solving style,assertively attempts to resolve conflict by working together with the other person to find an acceptable solution.

A ______ occurs when management stops all work and physically prevents workers from entering the workplace.

In the past,everyone who has taken on extra work in the department-such as organizing the canned food drive or participating in volunteer service days-has received an employee of the month award.Despite taking on the extra work,Kei has not received an award.Kei feels a(n)______ contract has been broken.

Jelena told her employees that if a union formed,it would be disastrous for the organization and the plant where they all worked would likely have to close.It appears that Jelena violated which of the NLRB's NO TIPS rules regarding what management cannot do during a labor election.

A(n)______ is a work stoppage over authorized collective bargaining issues such as pay or working conditions.

Will has been very meticulous in managing his employees.They have come to believe that he will do exactly what he says he will when he interacts with them.This is the concept of ______.

Kayla just celebrated her 50th birthday and her 20th year working for her organization.Her celebration was dampened when the organization fired her and replaced her with a younger worker whom the organization could pay less.It is likely Kayla experienced ______ discharge.

______ was passed to give employees 60 days' advance notice in cases of plant closings or large-scale layoffs.