Deck 15: Positive Discipline

Question 1

If the supervisor does not take appropriate action when required,some of the other employees may be inclined to follow the poor examples of behavior in the workplace.

Answer 1

True

Question 2

If the supervisor does not take action when required the behavior will most likely continue,but only among those employees who previously misbehaved.

Answer 2

False

Question 3

Morale is a composite of the attitudes and feelings that people have toward their work,whereas discipline is primarily a state of mind.

Answer 3

True

Question 4

Randy's supervisor has given him a written reprimand for a violation of workplace rules; by this we can infer that Randy's infraction was minor but repetitive or was a more serious infraction that has occurred for the first time.

Question 5

Infractions of rules concerning time schedules,rest periods,procedures and safety are among some of the most common situations requiring supervisory action.

Question 6

The supervisor should always take quick action in disciplinary situations in order to make an example of the offender.

Question 7

In addition to the employee involved,the supervisor's investigation of an alleged infraction may require questioning other employees who may have relevant information.

Question 8

Positive self-discipline is when employees regulate their behavior out of self-interest.

Question 9

It is best for upper management to create ethical codes and policies without input from employees and supervisors.

Question 10

Employees at the departmental level will take most of their cues for self-discipline from their supervisors and managers.

Question 11

Because individuals do not always agree on what are acceptable standards of conduct,top-level managers must rely on employees to use their better judgement.

Question 12

If the offense is relatively minor and the employee has no disciplinary record,a written warning is necessary to prove action has been taken.

Question 13

A supervisor does not need to have "just cause" to take disciplinary action against an employee.

Question 14

Regardless of the severity of the offense,a supervisor must maintain self-control when disciplining employees.

Question 15

In the case of insubordination,a supervisor might have a good reason to publicly discipline an employee.

Question 16

If an employee violates a workplace policy after receiving a verbal warning,the next step would be to suspend the employee without pay.

Question 17

Under extreme circumstances it may be in the supervisor's best interest to take disciplinary action in public.

Question 18

A supervisor should maintain self-control unless the employee's actions are severe.

Question 19

When a situation arises,before doing anything else the supervisor should investigate what happened and why.

Question 20

Positive employee discipline requires company rules that are reasonable and well communicated.

Question 21

All employees who commit the same or a similar offense should be penalized.

Question 22

Transferring an employee to another department usually takes place when supervisors are looking for someone else to deal with the employee so they don't have to go through the termination process.

Question 23

No-fault attendance policies do not take into consideration any excuses for being absent to work.

Question 24

Unfortunately,if a rule has not been enforced in the past,it cannot be enforced in the future.

Question 25

For serious employee offenses,discharge is usually preferable to demotion.

Question 26

Immediacy means that the supervisor should take disciplinary action as promptly as possible.

Question 27

If an employee is transferred to another department as part of a disciplinary action,the employee's new supervisor should not be told of the circumstances surrounding the transfer so as not to unfairly bias the supervisor against the employee.

Question 28

When treated unfairly,employees either go with the flow or leave the organization.

Question 29

Employment-at-will is the legal concept that employers can dismiss employees at any time and for any reason,except for unlawful discrimination and contractual or other restrictions.

Question 30

The right to appeal a disciplinary action is merely a formality and not a privilege.

Question 31

The right to appeal gives employees the opportunity to request higher level management to review the supervisor's disciplinary action.

Question 32

A written warning is a formal document that becomes a permanent part of the employee's record.

Question 33

Timothy arrives at work two hours late because his car wouldn't start.If his company has a no-fault attendance policy,he will not be disciplined for being late if he provides his supervisor with a note from his mechanic verifying his story.

Question 34

One of the drawbacks of the disciplinary layoff is that the loss of a trained worker may hurt production.

Question 35

The supervisor who feels inclined to be lenient every now and then is doing the employees no favor.

Question 36

Organizations that have implemented a discipline without punishment approach have seen employee morale improve.

Question 37

Supervisors who do not discipline employees consistently often create doubts among employees as to what the rules really are.

Question 38

An employee who states,"I'll show them--they can take this job and shove it!" is demonstrating the flight approach to unfair treatment.

Question 39

If an organization has an employee handbook that contains rules and regulations,there is little need for the supervisor to inform the employees about the rules.

Question 40

The hot stove rule does not believe in advance warning because immediate action must be taken when violations occur.

Question 41

If an employee has offended repeatedly despite several warnings,a(n)_____ is most likely to be the next step in a progressive disciplinary action.

A)documented warning
B)undocumented warning
C)disciplinary layoff
D)informal talk

Question 42

_____ is defined as a composite of feelings andattitudes that individuals andgroups of workers have towardtheir work environment.

A)Morale
B)Entropy
C)Opportunism
D)Synergy

Question 43

If an offense is relatively minor and an employee has no disciplinary record,which of the following forms of progressive discipline would be most appropriate?

A)Informal talk
B)Demotion
C)Written warning
D)Disciplinary layoff

Question 44

_____ is the disciplinary action that is usually taken when an offending employeeseems to be experiencing difficulty working for a particular supervisor,workingin a current job,or associating with certain employees; no loss of pay is involved.

A)Transfer
B)Demotion
C)Suspension
D)Termination

Question 45

_____ is a legal concept that employerscan dismiss employees at anytime and for any reason,exceptunlawful discrimination andcontractual or other restrictions.

A)Bona fide employee qualification
B)Employment-at-will
C)Just employment clause
D)Progressive discipline

Question 46

_____ occurs when employees regulate theirbehavior out of self-interestand their normal desire to meetreasonable standards.

A)Progressive discipline
B)Positive self-discipline
C)Regressive self-discipline
D)Reward-centered self-discipline

Question 47

The most drastic form of disciplinary action is:

A)transfer.
B)suspension.
C)written reprimand.
D)termination.

Question 48

Which of the following statements about employment-at- will is true? ​

A)It is not applicable from a legal point of view.
B)Employers can dismiss employees only on a rational basis or just cause.
C)Employers cannot dismiss employees for serious offenses such as fraud.
D)Employers can dismiss employees at will despite contractual restrictions.

Question 49

_____ usually definesituations and employee behaviors that are inconsistent with an individual'sprimary obligations to the employer.

A)Conflict-of-interest statements
B)Statements of qualification
C)Articles of incorporation
D)Statements of partnership

Question 50

When disciplining employees for mild infractions,Rita begins with an informal discussion with the employee about the infraction.However,if the problem continues,Rita resorts to more serious forms of discipline such as oral or written warnings.In serious cases or for serious repeat offenders,Rita utilizes disciplinary layoff or discharge.The discipline process that Rita follows is referred to as:

A)positive self-discipline.
B)progressive discipline.
C)negative discipline.
D)non-inductive discipline.

Question 51

Alba Inc.has a statement in its employee handbook that reads,"Employees may resign from the position they hold at Alba Inc.if they choose to do so.In the same way,Alba Inc.may discharge an employee at any time,for any reason,with or without notice." This is an example of what type of statement?

A)Conflict-of-interest statement
B)No-fault-attendance statement
C)Bona fide employment statement
D)Employment-at-will statement

Question 52

_____ is a condition that exists whenemployees generally follow theorganization's rules and meetthe organization's standards.

A)Regressive self-discipline
B)Negative synergy
C)Entropy
D)Positive discipline

Question 53

Marcos has recently realized that the company he works for illegally dumps toxic wastes in a river nearby.He has brought up the issue with the top management but no action has been taken.Marcos has now informed the local press about the illegal activities of his company.In this scenario,Marcos would be considered as a(n)_____.

A)whip
B)whistleblower
C)spin doctor
D)anti-altruist

Question 54

_____ is defined as a state of orderliness; thedegree to which employeesact according to expectedstandards of behavior.

A)Process loss
B)Entropy
C)Discipline
D)Anarchy

Question 55

Which of the following is NOT a form of disciplinary action?

A)Verbal counseling
B)Written Reprimand
C)Suspension
D)Progression

Question 56

Which of the following helps supervisors take effective disciplinary action?

A)Ensuring that all the disciplinary actions in the organization are taken publicly
B)Conducting investigative interviews to ensure that there is just cause for the action
C)Facing the disciplinary situation indifferently
D)Avoiding the implementation of disciplinary action against an employee who is a union memeber

Question 57

A _____ is a person who reports allegedwrongdoing.

A)whistleblower
B)philanthropist
C)spin doctor
D)whip

Question 58

In case of infractions such as absenteeism,the first step of the progressive disciplinary action should include:

A)demotion of the employee.
B)termination of the emoployee.
C)an informal discussion with the employee.
D)issuing of a written warning to the employee.

Question 59

Identify the correct statement about demotion.

A)It is used to encourage the employees.
B)It is often the first step of a disciplinary action.
C)It is avoided by most organizations as a disciplinary action.
D)​It does not involve any loss of pay.

Question 60

_____ is a system of disciplinary actionthat increases the severity ofthe penalty with each offense.

A)Progressive discipline
B)Positive self-discipline
C)Entropy
D)Deskilling

Question 61

According to the hot stove rule,which of the following practices should a supervisor follow to make a disciplinary action effective?

A)Connecting the disciplinary action with the offending employee and not to the offense
B)Implementing disciplinary layoff at the first instance of an infraction
C)Not providing advance warnings to employees about the consequences of infractions
D)Taking action against an offense as promptly as possible

Question 62

_____ is a disciplinary approach that usescoaching and counseling aspreliminary steps and a paiddecision-making leave thatallows employees to decidewhether to improve and stayor to quit.

A)Positive self-discipline
B)Progressive discipline
C)Non-inductive discipline
D)Discipline without punishment

Question 63

According to the hot stove rule,supervisors must:

A)give advance warnings to employees about the consequences of infractions.
B)keep a long time gap between the occurance of thye offense and the punishment.
C)take a disciplinary action for only the first occurrence of an infraction.
D)ensure that the penalty is connected with the offending employee and not with the offense.

Question 64

Philip has noticed that one of his senior subordinates has flouted workplace safety rules three times.One of Philip's newer subordinates has also flouted the same rules.Philip has decided to ignore the seniority element and take the same disciplinary action against both the subordinates.This scenario illustrates the _____ element of the hot stove rule.

A)consistency
B)impersonality
C)immediacy
D)selectivity

Question 65

Under the hot stove rule,impersonality refers to:

A)clarification of questions by supervisors regarding rules and their enforcement.
B)disciplinary action taken by the supervisor as promptly as possible.
C)appropriate disciplinary action taken each time an infraction occurs.
D)similar treatment of employees who commit the same or similar offense.

Question 66

What is positive discipline? Positive self-discipline?

Question 67

Which of the following is an element of the hot stove rule of disciplinary action?

A)Selectivity
B)Inconsistency
C)Immediacy
D)Indifference

Question 68

What is the purpose of a statement of ethical codes?

Question 69

Simone is a supervisor at Bales Machinery.According to the employee handbook,smoking is prohibited everywhere on company property,but this rule has not been enforced in years.Three of Simone's employees like to gather at break time in front of the loading dock and smoke.Today,Simone noticed these employees smoking at break time and immediately gave them each a written warning for violating company policy.None of the three had ever been a disciplinary problem before.Comment on Simone's actions.

Question 70

List the six steps of progressive disciplinary action cited in the text,in order of increasing severity.Which of these action is an organization LEAST likely to take against an employee? Why?

Question 71

Under the _____unscheduled absencesand tardiness are countedas occurrences and theiraccumulation is used inprogressive discipline.

A)no-fault attendance policy
B)hot stove rule
C)comprehensive attendance rule
D)scalar principle

Question 72

Jason has noticed that one of his subordinates,Eric,routinely flouts rules.Jason has been coaching and counseling Eric to improve his behavior.Jason has also suggested that Eric take a day off to think about his behavior and decide whether he wishes to improve it and continue with his current job.Which of the following concepts is illustrated in this scenario?

A)Progressive discipline
B)Proactive discipline
C)Discipline without punishment
D)Non-inductive discipline

Question 73

_____ are standards shared by mostemployees for how one should act and be treated in theorganization.

A)Entropies
B)Deviations
C)Taboos
D)Norms

Question 74

_____ pertains to impartial and appropriateactions taken that are free offavoritism and bias.

A)Fair treatment
B)The selectivity principle
C)Non-inductive treatment
D)Progressive discipline

Question 75

Which of the following statement is true about the discipline without punishment approach?​

A)It replaces coaching sessions with suspensions.
B)It is connected with decreased complaints.
C)It is connected with low employee morale.
D)The major thrust of this approach is progressive discipline.

Question 76

What does the "right to appeal" mean in terms of disciplinary action?

Question 77

_____ means that it should be possible for an employee to request areview of a supervisor's disciplinary action from higher-level management.

A)Progressive action
B)The hot stove rule
C)Employment-at-will
D)The right to appeal

Question 78

At the end of the day,Jerrold sees that Mike has neglected to turn off the machine he operates.As Mike's supervisor,Jerrold knows that this is serious offense,and gives him an oral warning right away.Jerrold's action is an example of which element of the hot stove rule?

A)Advance warning
B)Impersonality
C)Immediacy
D)Consistency

Question 79

Organizations that have implemented discipline without punishment have reported:

A)higher employee morale.
B)increased grievances.
C)increased turnover rates.
D)decreased organizational socialization

Question 80

_____ is one of the elements of the hot stove rule of disciplinary action.

A)Indifference
B)Non-inductive discipline
C)Selectivity
D)Consistency