Deck 3: Supervisory Planning

Question 1

Requiring supervisors to go through the human resource department during the preliminary steps of the hiring process is an example of a policy.

Answer 1

True

Question 2

A mission statement is usually very specific including the company's financial forecast.

Answer 2

False

Question 3

A procedure is a standing plan that defines the sequence of activities to be performed to achieve objectives.

Answer 3

True

Question 4

Standing or single-use plans are policies,procedures,methods,and rules that can be applied to recurring situations.

Question 5

Written policies are more likely to be followed consistently than policies that are simply communicated orally.

Question 6

Planning for the future does not involve an evaluation of the past.

Question 7

The goals formulated for an organization as a whole become the general framework for operations and lead to more specific objectives for department managers.

Question 8

MBO provides a sound means of appraising individuals' performance by emphasizing objective criteria rather than personality characteristics.

Question 9

Planning at the supervisory level of an organization tends to be more detailed than planning that occurs at top levels.

Question 10

The process of creating objectives and making choices that will allow an organization to achieve its long- and short-term goals is called strategic planning.

Question 11

Rules are no different than policies.

Question 12

Effective strategic planning usually begins with the development of a mission statement.

Question 13

Planning is a reactive approach to how a business can improve upon its mistakes.

Question 14

Supervisory-level objectives are typically more specific than organizational objectives.

Question 15

Supervisors should not bother others when planning for the short-term because it will only pull employees away from what they are paid to do.

Question 16

Policies help managers delegate authority because they guide the decisions a subordinate supervisor makes.

Question 17

Management by objectives (MBO)is a management approach in which managers,supervisors,and employees jointly set objectives against which performance is later evaluated.

Question 18

Policies enable supervisors to arrive at similar decisions to those that their managers would make.

Question 19

A budget is a single-use plan because once the stated period is over it is no longer valid.

Question 20

Upper management is typically responsible for long-term planning.

Question 21

The advent of flextime has helped supervisors cover workstations more effectively and has allowed them to exercise supervisory control more consistently throughout the work day.

Question 22

If an organization is run effectively,it will never face a "crisis situation."

Question 23

A just-in-time inventory control system is a system for scheduling employees.

Question 24

An old piece of equipment can usually be made to do the job if it has been properly maintained.

Question 25

Supervisors in every profession have the same degree of concern about workplace safety.

Question 26

PERT diagrams have been successfully used in many projects involving production and construction.

Question 27

The Occupational Safety and Health Act (OSHA)is devoted to reducing and preventing injuries and accidents in municipal buildings.

Question 28

A program is a plan for accomplishing a specific,nonrecurring activity.

Question 29

The primary responsibility of supervisory management is planning to use physical resources fully.

Question 30

Supervisors are responsible for allocating space and managing physical resources.

Question 31

When an employee requests a piece of new equipment,the first thing a supervisor should do is solicit prices from equipment suppliers to find the best deal for the new equipment.

Question 32

A(n)_____ is the management's idea of whatthe company should become; itreflects the firm's core values,priorities,and goals.

A)article of incorporation
B)vision statement
C)statement of qualification
D)bona fide occupational requirement

Question 33

All of the following are part of the planning function EXCEPT:

A)analyzing a situation.
B)establishing objectives.
C)determining whether operations are adhering to established plans.
D)deciding which actions should be taken to achieve objectives.

Question 34

_____ is the process of deciding whatneeds to be done by whomand when.

A)Deskilling
B)Planning
C)Downsizing
D)Controlling

Question 35

In most organizations,responsibility of developing and executing strategic or long-term plans falls primarily to:

A)top-level managers.
B)middle managers.
C)supervisors.
D)non-supervisory employees.

Question 36

A(n)_____ reflects the philosophy and purpose of an organization asdefinedby its top leadership.

A)article of incorporation
B)bona fide occupational qualification
C)financial statement
D)mission statement

Question 37

Abe Wilson's primary role within his company is to establish broad goals and make decisions to achieve long-term and short-term objectives that affect the entire company.Based on this information,Abe Wilson is most likely a(n):

A)supervisor
B)top-level manager
C)foreman
D)middle manager

Question 38

Supervisors are frequently so caught up in the day-to-day routine that they may not notice when work procedures and methods need to be revised.

Question 39

Since budgeting is associated with control,the preparation of a budget should be left to higher-level management and supervisors should have no hand in it.

Question 40

Total quality management (TQM)is a system for scheduling materials to arrive precisely when they are needed in the production process.

Question 41

Which of the following statements about a budget is true?​

A)It is usually general and not specific.
B)It is first and foremost a plan.
C)It is usually developed for only a part of a firm.
D)It continues even after the stated period is over.

Question 42

Bonita,a hotel supervisor,compares the hotel's current occupancy rates with those from this time last year and in previous years to determine whether it is necessary to boost occupancy through sales promotions.The hotel's occupancy rates are an example of:

A)qualitative measures.
B)subjective measures.
C)metrics.
D)entropies.

Question 43

A _____ is a standing plan that defines the sequence of activities to be performed to achieve objectives.

A)procedure
B)bottom line
C)policy
D)rule

Question 44

Which of the following statements about company policies is INCORRECT?

A)When a firm has few policies, a supervisor has greater flexibility to deal with situations as they occur.
B)Effective policies promote consistent decision making throughout an enterprise.
C)Written policies are more flexible and informal than unwritten ones.
D)Supervisors seldom need to issue policies.

Question 45

A team of employees at Delta Electronics Inc.has been given the task of creating a new catalog for the products that the company has newly launched.The task of creating the catalog can be referred to as a _____.

A)project
B)policy
C)program
D)method

Question 46

The Occupational Safety and Health Act of 1970 was established to:

A)protect employers against lawsuits when injuries happen in the workplace.
B)reduce injuries and accidents on the job.
C)increase the number of leaves that the employees can obtain.
D)eliminate jobs that are prone to causing injury.

Question 47

Which of the following is INCORRECT about management by objectives?

A)It is results oriented.
B)It motivates employees.
C)It provides a sound means of appraising employees.
D)It requires less thorough planning.

Question 48

Which of the following is NOT an advantage of preparing a procedure?

A)Procedures require an analysis of work to be done.
B)Procedures let employees find their own unique ways of getting the job done.
C)Procedures give a supervisor standards for evaluating employees' work.
D)Procedures reduce the need for much routine decision making.

Question 49

Charlene,a top manager,is developing a long-range plan for her company's future.The plans are broad,encompass all the departments of the company,and are closely related to the mission and vision statements of the organization.Charlene's plans are most likely to be _____ plans.

A)functional
B)tactical
C)operational
D)strategic

Question 50

A _____ is asingle-use plan foraccomplishing a specific,nonrecurring activity.

A)vision statement
B)policy
C)project
D)rule

Question 51

A(n)_____ is a visual presentation ofthe current status of anorganization's key performancemetrics relative to its goals.

A)flat file
B)dashboard
C)database
D)entropy

Question 52

During her annual performance review,Jillian meets with her supervisor Chris to discuss and set her objectives for the next year.Chris informs Jillian that her performance in achieving these newly established objectives will be the basis for next year's merit pay increase.This is an example of what type of management system?

A)Management by wandering around
B)Non-quantitative management
C)Management by objectives
D)Theory X management

Question 53

A(n)_____ is a long-term plan developed bytop management.

A)strategic plan
B)supervisory plan
C)tactical plan
D)operational plan

Question 54

At the plant where Ronnie works,posters are prominently displayed at assembly lines to diagram the precise steps for each assembly task.These posters display _____ to enhance worker efficiency and effectiveness.

A)rules
B)methods
C)policies
D)objectives

Question 55

Which of the following must supervisors follow when developing their departmental objectives?

A)Aligning the objectives with the overall organizational goals
B)Giving equal priority to all the departmental objectives
C)Using subjective rather than quantitative measures
D)Avoiding the use of metrics

Question 56

All of the following statements about supervisory planning are true EXCEPT:

A)supervisors should not consider past performance when planning for the future.
B)supervisors should consult with specialists to help carry out the required planning responsibilities.
C)supervisors are usually concerned with day-to-dayplans for accomplishing departmental tasks.
D)the plans a supervisor makes should be integrated and coordinated with the organization's long-term plans.

Question 57

Which of the following statements about employee work schedules is TRUE?

A)Work schedules should be based on maximum output.
B)Supervisors must plan for all employee absences.
C)Supervisors should expect all employees to work at their top speed at all times.
D)Employees tend to be a bit less productive when they are working overtime.

Question 58

A(n)_____ is a plan that expresses anticipatedallocations and results in numerical terms,such as dollars and cents,employeehours,sales figures,or units produced.

A)article of incorporation
B)method
C)flat file
D)budget

Question 59

A _____ is a directive that mustbe applied and enforced wherever applicable.

A)procedure
B)method
C)rule
D)policy

Question 60

Which of the following statements is true about management by objectives?

A)Itemphasizes techniques used to achieve goals rather than the results.
B)It involves the Theory X management style.
C)It involves participative management.
D)It eliminates upward communication.

Question 61

What is included in the planning function of management? Why is it so important?

Question 62

Samantha,a supply chain manager at a consumer goods packaging company,tries to gather information about the industry leaders to gain insights into the best policies and procedures they use.This helps her upgrade the procedures and policies of her own company.This is an example of:

A)hands-off manufacturing.
B)micromanagement.
C)Theory X management.
D)benchmarking.

Question 63

Knowledge management involves all of the following,EXCEPT:

A)retrieving information.
B)sharing information.
C)memorizing information.
D)storing information.

Question 64

Which of the following statement about a just-in-time (JIT)inventory-control system is true?

A)It requires the employees to be accountable for their actions.
B)It requires the firm to buy and store raw materials in large amounts.
C)It requires minimal coordination between the firm and its employees.
D)It does not require employees to be well-trained.

Question 65

CareMax,a health products manufacturer,has recently deployed a supply chain system that schedules materials to arrive precisely when they are needed in the production process.This is an example of _____.

A)Six Sigma
B)micromanagement
C)knowledge management
D)kanban

Question 66

What is strategic planning? In most organizations,who is responsible for strategic planning?

Question 67

Good planning guarantees desired results​

Question 68

A _____ is a threateningsituation that must be resolvedbefore it can cause more harm.

A)kanban
B)synergy
C)crisis
D)process gain

Question 69

Once the organization has developed its objectives it should move forward by creating goals.

Question 70

Which of the following does flextime involve?​

A)It involves permitting certain employees to select different starting and ending times within a five-day workweek.
B)It involves allowing employees to take a certain number of leaves throughout the year.
C)It involves paying certain employees for working extra time throughout a five-day work week.
D)It involves permitting certain employees to select convenient days to work, not necessarily within the five-day workweek.

Question 71

_____ is an organizational approachinvolving all employees tosatisfy customers by continuallyimproving goods and services.

A)Hands-off management
B)Theory X management
C)Total quality management
D)Bureaucratic management

Question 72

Planning involves asking the who,when,where,why,and how questions.

Question 73

What is a major disadvantage to telecommuting? What are companies doing to deal with this issue?

Question 74

How are procedures and methods similar? How are they different?

Question 75

ACR Communications Inc.is known for its excellent services.This strength stems from the company's long-standing commitment to engaging all employees in customer satisfaction through the continuous improvement of communication services.This long-standing approach can best be described as:

A)total quality management
B)Theory X management.
C)micromanagement.
D)job deskilling.

Question 76

What is knowledge management?

Question 77

Joanne and Timothy have just come out of a meeting with the Board of Directors concerning organizational planning for the future.Joanne is a first-line supervisor,while Timothy is an upper-level manager.What types of planning activities will each of them be most likely to be responsible for?

Question 78

How can a well thought-out mission or vision statement be helpful to an organization undergoing a crisis?

Question 79

Raul works every day from 10:00AM to 2:00PM.He works an additional four hours every day when it is convenient.This is an example of:

A)flextime.
B)job sharing.
C)part-time work.
D)telecommuting.

Question 80

Total quality management includes all of the following,EXCEPT:

A)continuously improving quality.
B)making a total effort toward meeting customer needs.
C)making everyone responsible for doing the right job the first time.
D)incorporating a Theory X management style.