Question 1

_____ is an organizational approachinvolving all employees tosatisfy customers by continuallyimproving goods and services.

Accepted Answer

A) Hands-off management 
B) Theory X management 
C) Total quality management 
D) Bureaucratic management 
A) Hands-off management 
B) Theory X management 
C) Total quality management 
D) Bureaucratic management C

Question 2

Once the organization has developed its objectives it should move forward by creating goals.

Accepted Answer

A) True 
 B)False  False

Question 3

Upper management is typically responsible for long-term planning.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is NOT an advantage of preparing a procedure?

Accepted Answer

A) Procedures require an analysis of work to be done. 
B) Procedures let employees find their own unique ways of getting the job done. 
C) Procedures give a supervisor standards for evaluating employees' work. 
D) Procedures reduce the need for much routine decision making. 
A) Procedures require an analysis of work to be done. 
B) Procedures let employees find their own unique ways of getting the job done. 
C) Procedures give a supervisor standards for evaluating employees' work. 
D) Procedures reduce the need for much routine decision making.

Question 5

A mission statement is usually very specific including the company's financial forecast.

Accepted Answer

A) True 
 B)False

Question 6

A(n)_____ is a plan that expresses anticipatedallocations and results in numerical terms,such as dollars and cents,employeehours,sales figures,or units produced.

Accepted Answer

A) article of incorporation 
B) method 
C) flat file 
D) budget 
A) article of incorporation 
B) method 
C) flat file 
D) budget

Question 7

A(n)_____ is a visual presentation ofthe current status of anorganization's key performancemetrics relative to its goals.

Accepted Answer

A) flat file 
B) dashboard 
C) database 
D) entropy 
A) flat file 
B) dashboard 
C) database 
D) entropy

Question 8

What is strategic planning? In most organizations,who is responsible for strategic planning?

Accepted Answer

Strategic planning is the process of est

Question 9

The Occupational Safety and Health Act (OSHA)is devoted to reducing and preventing injuries and accidents in municipal buildings.

Accepted Answer

A) True 
 B)False

Question 10

The primary responsibility of supervisory management is planning to use physical resources fully.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is INCORRECT about management by objectives?

Accepted Answer

A) It is results oriented. 
B) It motivates employees. 
C) It provides a sound means of appraising employees. 
D) It requires less thorough planning. 
A) It is results oriented. 
B) It motivates employees. 
C) It provides a sound means of appraising employees. 
D) It requires less thorough planning.

Question 12

All of the following are part of the planning function EXCEPT:

Accepted Answer

A) analyzing a situation. 
B) establishing objectives. 
C) determining whether operations are adhering to established plans. 
D) deciding which actions should be taken to achieve objectives. 
A) analyzing a situation. 
B) establishing objectives. 
C) determining whether operations are adhering to established plans. 
D) deciding which actions should be taken to achieve objectives.

Question 13

How are procedures and methods similar? How are they different?

Accepted Answer

Both procedures and methods ar

Question 14

A budget is a single-use plan because once the stated period is over it is no longer valid.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following must supervisors follow when developing their departmental objectives?

Accepted Answer

A) Aligning the objectives with the overall organizational goals 
B) Giving equal priority to all the departmental objectives 
C) Using subjective rather than quantitative measures 
D) Avoiding the use of metrics 
A) Aligning the objectives with the overall organizational goals 
B) Giving equal priority to all the departmental objectives 
C) Using subjective rather than quantitative measures 
D) Avoiding the use of metrics

Question 16

A program is a plan for accomplishing a specific,nonrecurring activity.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statement about a just-in-time (JIT)inventory-control system is true?

Accepted Answer

A) It requires the employees to be accountable for their actions. 
B) It requires the firm to buy and store raw materials in large amounts. 
C) It requires minimal coordination between the firm and its employees. 
D) It does not require employees to be well-trained. 
A) It requires the employees to be accountable for their actions. 
B) It requires the firm to buy and store raw materials in large amounts. 
C) It requires minimal coordination between the firm and its employees. 
D) It does not require employees to be well-trained.

Question 18

All of the following statements about supervisory planning are true EXCEPT:

Accepted Answer

A) supervisors should not consider past performance when planning for the future. 
B) supervisors should consult with specialists to help carry out the required planning responsibilities. 
C) supervisors are usually concerned with day-to-dayplans for accomplishing departmental tasks. 
D) the plans a supervisor makes should be integrated and coordinated with the organization's long-term plans. 
A) supervisors should not consider past performance when planning for the future. 
B) supervisors should consult with specialists to help carry out the required planning responsibilities. 
C) supervisors are usually concerned with day-to-dayplans for accomplishing departmental tasks. 
D) the plans a supervisor makes should be integrated and coordinated with the organization's long-term plans.

Question 19

Planning for the future does not involve an evaluation of the past.

Accepted Answer

A) True 
 B)False

Question 20

Standing or single-use plans are policies,procedures,methods,and rules that can be applied to recurring situations.

Accepted Answer

A) True 
 B)False

_____ is an organizational approachinvolving all employees tosatisfy customers by continuallyimproving goods and services.

Once the organization has developed its objectives it should move forward by creating goals.

Upper management is typically responsible for long-term planning.

Which of the following is NOT an advantage of preparing a procedure?

A mission statement is usually very specific including the company's financial forecast.

A(n)_____ is a plan that expresses anticipatedallocations and results in numerical terms,such as dollars and cents,employeehours,sales figures,or units produced.

A(n)_____ is a visual presentation ofthe current status of anorganization's key performancemetrics relative to its goals.

What is strategic planning? In most organizations,who is responsible for strategic planning?

The Occupational Safety and Health Act (OSHA)is devoted to reducing and preventing injuries and accidents in municipal buildings.

The primary responsibility of supervisory management is planning to use physical resources fully.

Which of the following is INCORRECT about management by objectives?

All of the following are part of the planning function EXCEPT:

How are procedures and methods similar? How are they different?

A budget is a single-use plan because once the stated period is over it is no longer valid.

Which of the following must supervisors follow when developing their departmental objectives?

A program is a plan for accomplishing a specific,nonrecurring activity.

Which of the following statement about a just-in-time (JIT)inventory-control system is true?

All of the following statements about supervisory planning are true EXCEPT:

Planning for the future does not involve an evaluation of the past.

Standing or single-use plans are policies,procedures,methods,and rules that can be applied to recurring situations.

The Supervisory Challenge

The Management Functions

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Performance Management

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters

Exam 3: Supervisory Planning

_____ is an organizational approachinvolving all employees tosatisfy customers by continuallyimproving goods and services.

Once the organization has developed its objectives it should move forward by creating goals.

Upper management is typically responsible for long-term planning.

Which of the following is NOT an advantage of preparing a procedure?

A mission statement is usually very specific including the company's financial forecast.

A(n)_____ is a plan that expresses anticipatedallocations and results in numerical terms,such as dollars and cents,employeehours,sales figures,or units produced.

A(n)_____ is a visual presentation ofthe current status of anorganization's key performancemetrics relative to its goals.

What is strategic planning? In most organizations,who is responsible for strategic planning?

The Occupational Safety and Health Act (OSHA)is devoted to reducing and preventing injuries and accidents in municipal buildings.

The primary responsibility of supervisory management is planning to use physical resources fully.

Which of the following is INCORRECT about management by objectives?

All of the following are part of the planning function EXCEPT:

How are procedures and methods similar? How are they different?

A budget is a single-use plan because once the stated period is over it is no longer valid.

Which of the following must supervisors follow when developing their departmental objectives?

A program is a plan for accomplishing a specific,nonrecurring activity.

Which of the following statement about a just-in-time (JIT)inventory-control system is true?

All of the following statements about supervisory planning are true EXCEPT:

Planning for the future does not involve an evaluation of the past.

Standing or single-use plans are policies,procedures,methods,and rules that can be applied to recurring situations.

The Supervisory Challenge

The Management Functions

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Performance Management

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters