Deck 4: Supervising a Diverse Workforce

Question 1

At Speedy-Quik Printing and Signage,the men in the printing plant often make lewd,sexual,and suggestive remarks to Heather,the receptionist,but this is not considered sexual harassment as no physical contact has occurred.

Answer 1

False

Question 2

Differences in ethnic/cultural backgrounds do not contribute to prejudicial attitudes and treatment of minority employees.

Answer 2

False

Question 3

The philosophy behind affirmative-action plans is to overcome the impact of past discrimination and to provide greater opportunities for underrepresented groups to participate in the workforce at large.

Answer 3

True

Question 4

The identification of employees who have been afforded special legal protection comes from equal employment opportunity regulations and civil rights legislation stemming from numerous court decisions.

Question 5

It is still fairly common for women who take nontraditional jobs to be resented and criticized by their male co-workers.

Question 6

Managing a diverse workforce is a benefit to the firm and its employees.

Question 7

Diversity management has become an area of vital importance to a firm's long-term success.

Question 8

Unlike the past,there is a low percentage of women who are currently employed in clerical and service jobs.

Question 9

It is illegal for a company to sponsor English improvement or business English courses for minority employees.

Question 10

The majority of women prioritize work-life balance as the most important aspect of job satisfaction,whereas men prioritize it last.

Question 11

Sexual harassment is only applied to situations in which a male employee is harassing a female employee.

Question 12

Homosexuals are a legally protected class of employees by federal legislation.

Question 13

If a minority employee complains of harassment or discriminatory treatment by another employee,the supervisor must treat that complaint as a priority concern.

Question 14

Reports by the U.S.Justice Department indicate that alleged discrimination in the workplace has decreased rapidly during the past two decades.

Question 15

One of the barriers to integration in the workplace that minorities face is the lack of role models.

Question 16

It is a reality that certain categories of employees cannot be disciplined or discharged because of government regulations.

Question 17

Protected group employees are classes of employees who have been afforded protection by supervisory management.

Question 18

Diversity management now encompasses many considerations,including legal,demographic,economic,and political.

Question 19

When considering equally qualified employees a supervisor should select a male instead of a female,because females have a higher absenteeism rate.

Question 20

Under the Family and Medical Leave Act,Sarah is allowed up to six months of paid leave related to the birth of her child.

Question 21

Supervisors of integrated racial groups may be reluctant to discipline anyone to avoid charges of discrimination.

Question 22

Most courts have ruled that the hiring of part-time or temporary help or the scheduling of extra overtime to accommodate a pregnant employee constitutes an unreasonable burden for employers.

Question 23

The ADA attempts to change the way employers view disabled employees,not just the employers' actions.

Question 24

Women supervisors face much skepticism that rarely goes away,even after they have proven their competence.

Question 25

Female supervisors are often tougher on their female subordinates than they are on male employees in order to avoid charges of favoritism.

Question 26

Leaving pamphlets at co-workers' desks warning them of the dire consequences of not belonging to a certain church is acceptable of the Civil Rights Act that protect an employee's freedom of speech and freedom of religion.

Question 27

The Age Discrimination In Employment Act prohibits discrimination in employment for individuals younger than 25 and older than 50.

Question 28

As long as a pregnant employee reports to work,she must fulfill all job responsibilities without special accommodations.

Question 29

The Rison Company requires all job applicants to submit to a drug test.This violates the provisions of the ADA.

Question 30

A qualified disabled individual under the Americans with Disabilities Act is someone with a disability who can perform the essential components of a job with reasonable accommodation.

Question 31

Most companies can still require their employees to retire at age 65,but not sooner.

Question 32

Employees of the same race or gender as the supervisor may be more likely to take advantage of the supervisor.

Question 33

There are no exclusions from the coverage of the Civil Rights Act.

Question 34

Supervisors should encourage recent retirees to attend company social functions in order to aid the transition to retirement.

Question 35

"Reasonable accommodation" simply means making buildings more accessible by building ramps.

Question 36

Employers do not have to make reasonable accommodations for employees with differing religious beliefs.

Question 37

Comparable worth is the concept that jobs should be paid at the same level if they require similar skills and/or abilities.

Question 38

Because of the Equal Pay Act and other equal employment opportunity legislation,women and men receive almost the same pay in the United States.

Question 39

Reverse discrimination is often charged when a more senior or qualified person is denied a promotion because preference was given to a protected-group individual who may be less qualified or more junior.

Question 40

There is a discrepancy between the pay scales of women and men because there is no legislation that protects women in terms of pay.

Question 41

Simone is a single mom who waitresses to earn a living.She would like to go to college to become an accountant,but she is unable to do this because she is too busy with her job and her responsibilities as a single mom.Which of the following challenges is Simone facing in this scenario?

A)Obtaining equitable payment
B)Achieving a work-life balance
C)Achieving comparable worth
D)Countering gender discrimination

Question 42

Wanda has observed many women at her company make it into middle management,but they never progress to top-management levels.At her company,the president and all four VPs are male.Which of the following are Wanda and her female colleagues facing at work?

A)Sexual harassment
B)The glass ceiling
C)Factional inequity
D)Affirmative action

Question 43

The Equal Pay Act of 1963 requires that equal pay be given to:

A)all employees regardless of job or level.
B)union and nonunion workers performing equal work.
C)employees of all races/ethnic backgrounds who are working in the same company regardless of the job performed.
D)men and women performing equal work.

Question 44

Which of the following situations would a court or enforcement agency MOST likely consider illegal discrimination against non-English-speaking individuals?

A)The Omaha General Hospital in Minnesota requires all staff nurses to speak English.
B)Kramer's Department Store in Kentucky requires all sales staff to speak English.
C)The Dash Corporation in New York requires its cement masons to speak English.
D)Warner's Inc. in Chicago requires its PR officer to speak English.

Question 45

Manuel is a supervisor at a quick-service restaurant where employees exhibit excessive tardiness.If workers are tardy three times in one month,they receive a disciplinary written warning.Manuel gives the same warning to every employee who is late three times in one month,regardless of whether the employee is in a protected group category.This example demonstrates that Manuel is using _____.

A)the OUCH test for supervision
B)an employee morale survey for supervision
C)discrimination in the supervision of the employees
D)affirmative action while supervising employees

Question 46

Use of demeaning language,judgments,or behavior based on a person's gender is referred to as _____.

A)gender-neutralism
B)gender stereotyping
C)reverse bigotry
D)reverse discrimination

Question 47

How do women and men compare in terms of work-life balance?

A)The women who consider work-life balance to be important are in the minority.
B)A majority of men and women consider work-life balance as important.
C)Most women consider work-life balance to be important, whereas most men do not.
D)The proportion of men who consider work-life important to be important is higher than the proportion of women with the same view.

Question 48

The identification of employees who have been afforded special legal protection comes primarily from _____.

A)equal employment opportunity (EEO) regulations
B)private employers' decisions
C)foreign legal consultants to private companies
D)Emergency Planning and Community Right-to-Know Act

Question 49

Which of the following statements concerning the supervision of protected-group employees is CORRECT?

A)Supervisors cannot discharge or discipline protected-group members because of government regulations protecting them.
B)Supervisors need knowledge about protected groups and the various laws, rules, and regulations, but they need not change their supervisory practices.
C)Supervisory actions need to be objective, uniformly and consistently applied, and related to the job at all times.
D)Supervisors need not document their actions regarding protected-group employees.

Question 50

The long-term goal of affirmative-action policies developed by employers is to _____.

A)ensure that majority group individuals receive special consideration in hiring
B)ensure that majority group individuals receive special consideration in promotion decisions
C)have a fully diversified workforce in which all employees are hired and supervised solely on the basis of their capabilities
D)exclude minority populations from informal networks and provide them with minimum opportunities for training and development

Question 51

Supervisors normally should refer workforce compliance questions to a _____.

A)personal attorney
B)human resource staff person
C)foreign legal consultant
D)secretary

Question 52

Which of the following situations would probably NOT be a case of sexual harassment?

A)A prospective employee is subjected to sexually suggestive questions during a job interview.
B)A male supervisor sends his female secretary a bouquet of roses during Secretary Appreciation Week.
C)A female employee is in a work situation in which she sees suggestive calendars and hears off-color jokes on a daily basis.
D)A female supervisor makes sexual advances to a male subordinate.

Question 53

The Pregnancy Discrimination Act of 1978 requires that:

A)all employers, in every state, provideup to 12 weeks of paid maternity leave to female employees.
B)employers give pregnant employees easier job assignments.
C)pregnancy be treated no differently from illnesses or health disabilities if an employer has medical benefits or a disability plan.
D)supervisors grant pregnancy leaves even if a physician's statement is not provided by the employee and ensure that mandated accommodations are made.

Question 54

A supervisor does not have to be able to manage diversity in the workplace in order to be considered effective.

Question 55

The largest number of cases of employment discrimination during the past decade occurred due to allegations of _____.

A)sexual harassment
B)retaliation
C)gender discrimination
D)disability

Question 56

Which of the following is true of discrimination charges in workplaces?

A)Charge investigation requires the extensive time, effort, and involvement of supervisors and no other resources in organizations.
B)Supervisors must be sensitive to the feelings of minority employees who have experienced discriminatory treatment in the past.
C)It is best for supervisors to enter into racial debates with minority employees who display lingering resentment and suspicion.
D)By demonstrating that minority employees will be given special considerations in matters of discipline, a supervisor can reduce the negative effects of past discrimination.

Question 57

Equal Employment Opportunity and affirmative-action programs most often impact white female employees.

Question 58

Harold tells William that he hopes the new researcher will be a man,because according to him,"women don't have the analytic skills that men have." William responds to Harold by telling him that there are no differences between men and women in terms of analytic skills.In this example,Harold is exhibiting _____.

A)affirmative action
B)sexual harassment
C)gender stereotyping
D)reverse discrimination

Question 59

In order to shatter the glass ceiling and bring more women and minorities into higher levels of management,which of the following is essential?

A)A TQM program
B)A mentoring program
C)A technical training program
D)An affirmative-action program

Question 60

Several women at Man-First Corp.have complained to the HR department that a handful of men at the company make lewd jokes during breaks.Even though the jokes are not directed at the women,they are still subjected to them.This is an example of _____.

A)detrimental provocation
B)lawful action
C)sexual harassment
D)positive discrimination

Question 61

_____ is defined as the preference given to protected group members in hiring and promotion over more qualified or more experienced workers from non-protected groups.

A)Equal Employment Opportunity
B)Negative discrimination
C)Reverse discrimination
D)Supporting action

Question 62

A company that establishes locations,manages production,and delivers services in more than one country and most often directs management policies and practices from one home country is referred to as a _____.

A)diversified corporation
B)multinational corporation
C)transnational corporation
D)conglomerate corporation

Question 63

TKI Industries is headquartered in the U.S.A.,but the company also has offices in Mexico,London,Hong Kong,and Brazil.It is owned by two individuals.Based on this information,which type of an organization is TKI?

A)Diversified corporation
B)National corporation
C)Public corporation
D)Multinational corporation

Question 64

In what ways is the workforce becoming more diverse?

Question 65

When A2B Inc.hired its first disabled employee who is confined to a wheelchair,the company installed ramps and railings at all entrances.A2B is _____ to help the disabled employee.

A)providing reasonable accommodation
B)following the policy of equitable pay
C)expanding its rehabilitation program
D)taking affirmative action

Question 66

At R.K.Industries,three electrical engineers have just been hired.One is a caucasian male,the second is a caucasian female,and the third is a black male.All hired at the entry level,each of the three employees earns the same hourly wage.This demonstrates the principle of _____.

A)pay disparity
B)positive affirmation
C)equitable action
D)comparable worth

Question 67

Which of the following statements is true of protected-group supervisors?

A)Supervisors who are members of legally protected groups are always easily accepted by their subordinates.
B)Supervisors tend to communicate better with subordinates who are of the same race or the same sex.
C)Women are bound to get promoted more easily in their work places than men.
D)Male supervisors always feel obliged to accomplish more than their female counterparts.

Question 68

The Americans with Disabilities Act excludes people with _____ from its list of people with physical impairments who shall receive protection from employment discrimination.

A)cancer
B)HIV/AIDS
C)poor eyesight
D)epilepsy

Question 69

When an employee is nearing retirement,the supervisor should be all of the following EXCEPT _____.

A)promoting pre-retirement planning activities
B)barring them from attending company social functions
C)discussing pensions, insurance, and other financial matters
D)asking them to attend retirement-related workshops during work hours

Question 70

Amelie was recently promoted to manager of international relations at her company.Executives chose her for this position because she displays a knack for adapting to a variety of cultural communities and is able to interact well with diverse types of workers.Which of the following does Amelie display in this scenario?

A)High cultural competency
B)High analytic skills
C)High intelligence quotient
D)High cultural complex

Question 71

The best way for supervisors to manage their departments would be to:

A)give more careful scrutiny to the work of protected groups.
B)refrain from disciplining employees of protected groups at all times.
C)carefully and specifically manage the nonprotected group workers while trusting the protected groups to get the job done.
D)consistently apply the principles of good supervision to all employees.

Question 72

According to _____,jobs that require similar skills should be paid at the same level.

A)probable cause
B)justified equality
C)comparable worth
D)inequity theory

Question 73

The ADA applies to:

A)organizations with 15 or more employees.
B)organizations with fewer than 10 employees.
C)all organizations regardless of the number of employees.
D)only organizations that are not incorporated.

Question 74

The most recurring area in which employees report compliance problems related to religious discrimination is _____.

A)dress codes
B)harassment
C)holiday and work scheduling
D)pay disparity

Question 75

Employers must provide _____ for employees of differing religious beliefs.

A)reasonable accommodations
B)clearer expectations
C)religious guidance
D)negative discrimination

Question 76

Which of the following situations would probably result in a case of age discrimination in which the company would find its position difficult to defend?

A)A 55-year-old worker is chosen for promotion over a 35-year-old worker.
B)A 37-year-old employee is passed over for a choice foreign assignment in favor of a 26-year-old employee.
C)Two 30-year-old workers are denied promotion and one 45-year-old employee gets the promotion.
D)A 50-year-old employee with 25 years of experience is laid off, while a 33-year-old with 7 years of experience is retained.

Question 77

Stephan is a 35-year-old white male who has 12 years of experience in advertising.He was recently turned down for a mid-level position with an advertising agency,and he later found out that the company hired a 27-year-old Asian-American with three years of experience in advertising.Stephan may be able to argue a case of _____.

A)inequity in pay
B)age discrimination
C)reverse discrimination
D)harassment

Question 78

Which of the following statements regarding employer-mandated medical examinations is TRUE?

A)Employers can require pre-employment medical examinations to screen out job applicants.
B)After a job offer has been made, an applicant can be given a medical examination to determine whether he or she can physically perform the job.
C)It is the responsibilityof the employer to speculate about accommodation needs of employees.
D)Established employees can be given medical examinations to determine their continued fitness for the job, but new employees cannot be required to take such examinations.

Question 79

_____ is defined as the ability to adapt to a variety of cultural communities.

A)Cultural adaptability
B)Cultural intelligence
C)Cultural competency
D)Cultural diversity

Question 80

What are protected-group employees?