Deck 10: Listening

Question 1

Which of the following statements is true?

A)Paraphrasing is repeating the speaker's words.
B)Usually,speakers paraphrase to check the listener's understanding.
C)A paraphrase reflects the underlying attitudes or emotions of a message.
D)Paraphrasing is not useful for strengthening the speaker-listener relationship.

Answer 1

C

Question 2

The manager who wants to understand someone's internal frame of reference should use which type of listening?

A)causal
B)factual
C)sympathetic
D)empathic

Answer 2

D

Question 3

Which of the following is NOT a technique for active listening?

A)identify the main points
B)organize the message
C)repeat the message
D)visualize the message

Answer 3

C

Question 4

Which of the following is one of the three dimensions of a message graphically displayed in the Figure?

A)up to down
B)vertical to horizontal
C)narrow to wide
D)formal to informal

Question 5

Showing a preference for vivid and dramatic treatment of data is known as ______.

A)assimilation
B)sharpening
C)leveling
D)regression

Question 6

Which of the following strategies is recommended when listening to negative messages?

A)resisting
B)defending
C)empathizing
D)none of these

Question 7

Preparing a rebuttal to a speaker's criticism is an example of which barrier to listening?

A)debate
B)willingness
C)internal and external noise
D)detouring

Question 8

Which of the following is NOT a barrier to listening?

A)listening-speaking differential
B)motivation
C)demographics
D)willingness

Question 9

Strategic managerial listening requires paying attention to ______.

A)the spoken words
B)the nonverbal behaviors
C)the total environment
D)all of these

Question 10

A positive listening climate includes ______.

A)taking notes
B)maintaining eye contact
C)leaning toward the speaker
D)all of these

Question 11

The LAW of listening stands for ______.

A)Listening equals Asking plus Winning
B)Listening equals Ability plus Willingness
C)Listening equals Assets plus Wisdom
D)Listening equals Attitude plus Work

Question 12

Which of the following is NOT a benefit of managerial listening skills?

A)more efficient task assignments
B)more information
C)improved relationships
D)better decisions

Question 13

What is the formula the textbook uses to help explain the cause of rumors in modern organizations?

A)ambiguity = rumors × interest
B)interest = rumors × ambiguity
C)rumors = ambiguity × interest
D)grapevine = rumors × ambiguity

Question 14

Most Americans speak at a rate of about ______ words per minute.

A)125
B)150
C)65
D)70

Question 15

Which question seeks to get a deeper level of information?

A)neutral
B)open-ended
C)primary
D)secondary

Question 16

The type of listening most common in business meetings and conferences is ______.

A)casual
B)factual
C)empathic
D)sympathetic

Question 17

The 25-75 rule can create a problem in which of the following?

A)primary-secondary questions
B)micro listening climate
C)written communication
D)organizing a message

Question 18

Total climate listening is known as ______.

A)macro
B)micro
C)intrapersonal
D)global

Question 19

Of the following listening strategies which involves mnemonics?

A)organizing the message
B)visualizing the message
C)summarizing the message
D)differentiating between the main and supporting points

Question 20

Which technique induces a macro listening climate?

A)note taking
B)leaning toward a speaker
C)walking around
D)rephrasing the speaker's words

Question 21

An attempt to use empathic listening is often enough to open communication.

Question 22

The major reason for developing effective listening is to build relationships between people.

Question 23

Which is the best paraphrase for "I hate my job and I quit!"?

A)"Sounds like you had a tough day."
B)"So you hate your job and you quit."
C)"You can't afford to quit."
D)all of these

Question 24

Assimilation is the tendency of people to adjust or modify rumors to mold them to fit their personal needs.

Question 25

The practice of following consumer needs and trends through social media accounts is known as ______.

A)interactive listening
B)empathic listening
C)factual listening
D)social listening

Question 26

The main benefit of paraphrasing as a listening strategy is that it ______.

A)increases understanding
B)strengthens the relationship
C)adds face time to the interaction
D)both increases understanding and strengthens the relationship

Question 27

The listening barrier "detouring" is closely related to ______.

A)travel distances
B)the speaker's movements
C)bias
D)getting lost

Question 28

At which stage should a manager think about personal biases?

A)preparation stage
B)listening stage
C)feedback stage
D)both listening stage and feedback stage

Question 29

An additional question that seeks further information on the preceding answer is called a closer question.

Question 30

A directed question leads the speaker to a desired response.

Question 31

People speak approximately 25% as fast as they think.

Question 32

Statements like "Tell me more" and "Then what happened?" are examples of ______.

A)directed questions
B)neutral questions
C)empathic questions
D)primary questions

Question 33

Research indicates information transmitted via the grapevine in organizations is only 50% accurate.

Question 34

A listener who takes notes indicates both the message and the speaker are boring.

Question 35

When working with culturally diverse employees,managers can benefit from using silence as a type of response.

Question 36

The key advantage of taking notes is that it helps the listener to ______.

A)organize the message
B)visualize the message
C)personalize the message
D)all of these

Question 37

Open-ended questions give the respondent a narrow choice of possible answers,while a closed question gives a wider range of possible answers.

Question 38

There is no need to wait until the end of the message to summarize it.

Question 39

Active and passive are two types of listening.

Question 40

Listening is the form of communication that is most important for entry-level positions.

Question 41

According to the chapter,what is the difference between interactive and active listening? Give an example of a situation for each type.

Question 42

Managers should discourage their subordinates from listening to the grapevine because the information is usually false.

Question 43

What is the difference between hearing and listening?

Question 44

The sending side of the communication process is more difficult than the receiving side.

Question 45

What are the four things a manager should do to become physically and psychologically prepared to listen? Discuss each of these.

Question 46

Finishing someone's sentences for them indicates a strong communication relationship and encourages the speaker.

Question 47

An open-door policy is NOT always successful in inducing communication.

Question 48

Strategic managerial listening requires listening to the spoken words and attention to the nonverbal elements and the total environment.

Question 49

A micro climate is defined as the general atmosphere of a workplace.

Question 50

To enhance the listening climate,a listener should set aside whatever he/she is doing.