Question 1

The 25-75 rule can create a problem in which of the following?

Accepted Answer

A) primary-secondary questions 
B) micro listening climate 
C) written communication 
D) organizing a message 
A) primary-secondary questions 
B) micro listening climate 
C) written communication 
D) organizing a message B

Question 2

Active and passive are two types of listening.

Accepted Answer

A) True 
 B)False  False

Question 3

The manager who wants to understand someone's internal frame of reference should use which type of listening?

Accepted Answer

A) causal 
B) factual 
C) sympathetic 
D) empathic 
A) causal 
B) factual 
C) sympathetic 
D) empathic D

Question 4

An open-door policy is NOT always successful in inducing communication.

Accepted Answer

A) True 
 B)False

Question 5

What are the four things a manager should do to become physically and psychologically prepared to listen? Discuss each of these.

Accepted Answer

Four things that a manager should do to

Question 6

Research indicates information transmitted via the grapevine in organizations is only 50% accurate.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT a technique for active listening?

Accepted Answer

A) identify the main points 
B) organize the message 
C) repeat the message 
D) visualize the message 
A) identify the main points 
B) organize the message 
C) repeat the message 
D) visualize the message

Question 8

People speak approximately 25% as fast as they think.

Accepted Answer

A) True 
 B)False

Question 9

Listening is the form of communication that is most important for entry-level positions.

Accepted Answer

A) True 
 B)False

Question 10

The LAW of listening stands for ______.

Accepted Answer

A) Listening equals Asking plus Winning 
B) Listening equals Ability plus Willingness 
C) Listening equals Assets plus Wisdom 
D) Listening equals Attitude plus Work 
A) Listening equals Asking plus Winning 
B) Listening equals Ability plus Willingness 
C) Listening equals Assets plus Wisdom 
D) Listening equals Attitude plus Work

Question 11

The practice of following consumer needs and trends through social media accounts is known as ______.

Accepted Answer

A) interactive listening 
B) empathic listening 
C) factual listening 
D) social listening 
A) interactive listening 
B) empathic listening 
C) factual listening 
D) social listening

Question 12

Open-ended questions give the respondent a narrow choice of possible answers,while a closed question gives a wider range of possible answers.

Accepted Answer

A) True 
 B)False

Question 13

Managers should discourage their subordinates from listening to the grapevine because the information is usually false.

Accepted Answer

A) True 
 B)False

Question 14

The major reason for developing effective listening is to build relationships between people.

Accepted Answer

A) True 
 B)False

Question 15

Assimilation is the tendency of people to adjust or modify rumors to mold them to fit their personal needs.

Accepted Answer

A) True 
 B)False

Question 16

A positive listening climate includes ______.

Accepted Answer

A) taking notes 
B) maintaining eye contact 
C) leaning toward the speaker 
D) all of these 
A) taking notes 
B) maintaining eye contact 
C) leaning toward the speaker 
D) all of these

Question 17

Preparing a rebuttal to a speaker's criticism is an example of which barrier to listening?

Accepted Answer

A) debate 
B) willingness 
C) internal and external noise 
D) detouring 
A) debate 
B) willingness 
C) internal and external noise 
D) detouring

Question 18

An attempt to use empathic listening is often enough to open communication.

Accepted Answer

A) True 
 B)False

Question 19

There is no need to wait until the end of the message to summarize it.

Accepted Answer

A) True 
 B)False

Question 20

Statements like "Tell me more" and "Then what happened?" are examples of ______.

Accepted Answer

A) directed questions 
B) neutral questions 
C) empathic questions 
D) primary questions 
A) directed questions 
B) neutral questions 
C) empathic questions 
D) primary questions

The 25-75 rule can create a problem in which of the following?

Active and passive are two types of listening.

The manager who wants to understand someone's internal frame of reference should use which type of listening?

An open-door policy is NOT always successful in inducing communication.

What are the four things a manager should do to become physically and psychologically prepared to listen? Discuss each of these.

Research indicates information transmitted via the grapevine in organizations is only 50% accurate.

Which of the following is NOT a technique for active listening?

People speak approximately 25% as fast as they think.

Listening is the form of communication that is most important for entry-level positions.

The LAW of listening stands for ______.

The practice of following consumer needs and trends through social media accounts is known as ______.

Open-ended questions give the respondent a narrow choice of possible answers,while a closed question gives a wider range of possible answers.

Managers should discourage their subordinates from listening to the grapevine because the information is usually false.

The major reason for developing effective listening is to build relationships between people.

Assimilation is the tendency of people to adjust or modify rumors to mold them to fit their personal needs.

A positive listening climate includes ______.

Preparing a rebuttal to a speaker's criticism is an example of which barrier to listening?

An attempt to use empathic listening is often enough to open communication.

There is no need to wait until the end of the message to summarize it.

Statements like "Tell me more" and "Then what happened?" are examples of ______.

Communicating in Contemporary Organizations

Understanding the Managerial Communication Process

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Communicating Nonverbally

Communicating Across Cultures

Managing Conflict

Negotiating

Conducting Interviews

Filters

Exam 10: Listening

The 25-75 rule can create a problem in which of the following?

Active and passive are two types of listening.

The manager who wants to understand someone's internal frame of reference should use which type of listening?

An open-door policy is NOT always successful in inducing communication.

What are the four things a manager should do to become physically and psychologically prepared to listen? Discuss each of these.

Research indicates information transmitted via the grapevine in organizations is only 50% accurate.

Which of the following is NOT a technique for active listening?

People speak approximately 25% as fast as they think.

Listening is the form of communication that is most important for entry-level positions.

The LAW of listening stands for ______.

The practice of following consumer needs and trends through social media accounts is known as ______.

Open-ended questions give the respondent a narrow choice of possible answers,while a closed question gives a wider range of possible answers.

Managers should discourage their subordinates from listening to the grapevine because the information is usually false.

The major reason for developing effective listening is to build relationships between people.

Assimilation is the tendency of people to adjust or modify rumors to mold them to fit their personal needs.

A positive listening climate includes ______.

Preparing a rebuttal to a speaker's criticism is an example of which barrier to listening?

An attempt to use empathic listening is often enough to open communication.

There is no need to wait until the end of the message to summarize it.

Statements like "Tell me more" and "Then what happened?" are examples of ______.

Communicating in Contemporary Organizations

Understanding the Managerial Communication Process

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Communicating Nonverbally

Communicating Across Cultures

Managing Conflict

Negotiating

Conducting Interviews

Filters