Deck 11: Communicating Nonverbally

Question 1

Which of the following is NOT a deception-related gesture?

A)hand to face
B)mouthcover
C)folding hands
D)moustache-stroke

Answer 1

C

Question 2

Which of the following improves the likelihood that others will comply with our requests?

A)word complexity
B)nonverbal behavior
C)repetition
D)proximity

Answer 2

B

Question 3

Which is a personal space deception cue?

A)signal blunders
B)picking at lint
C)lip biting
D)foot tapping

Answer 3

A

Question 4

Nonverbal aspects of vocal delivery include ______.

A)pitch
B)rate
C)onset
D)all of these

Question 5

Which movement has been shown to positively influence the flow of conversation?

A)mimicry
B)affect display
C)illustrating
D)striding

Question 6

Types of gestures include which of the following?

A)motions
B)posture
C)accents
D)emblems

Question 7

Personal artifacts in the office can be ______.

A)identity claims
B)strategic forms of communication
C)deceptive
D)all of these are correct

Question 8

Nonverbal behaviors used during conversations to signal to a partner to slow,stop,and even "wait your turn" are known as ______.

A)regulating
B)contradicting
C)accenting
D)substituting

Question 9

Research on call center operators indicated that their success was related to ______.

A)their words
B)variations in tone and pitch
C)the amount of time spent listening
D)both variations in tone and pitch and the amount of time spent listening

Question 10

Two common characteristics of attractiveness that seem to be related to business success are ______ and ______.

A)hair color;weight
B)height;a strong chin
C)height;weight
D)eye color;a strong chin

Question 11

Which of the following types of gestures provides an example or reinforces what is being said?

A)affect display
B)adapter
C)vocalics
D)illustrators

Question 12

Which is NOT an aspect of voice that indicates deception?

A)pitch
B)tone
C)volume
D)none of these are correct

Question 13

Small talk is valuable because ______.

A)it provides a baseline of nonverbal cues
B)it puts the other at ease
C)lies are easily detected
D)both it provides a baseline of nonverbal cues and it puts the other at ease are correct

Question 14

Problems with a company's dress code policy can arise from ______.

A)legal issues
B)discrimination
C)differing abilities
D)all of these

Question 15

The study of the space around us and how we and others relate to it is known as ______

A)semantics
B)proxemics
C)kinesics
D)vocalics

Question 16

Deception is NOT shown in which of the following?

A)adapter movements
B)duration of message
C)empathic listening
D)contradictory nonverbals

Question 17

Words represent ______% of the impact of message spoken face-to-face.

A)55
B)38
C)42
D)7

Question 18

Twisting a paper clip during a stressful conversation is what kind of kinesic message?

A)emblem
B)illustrator
C)adapter
D)affect display

Question 19

Signals of deception include which of the following?

A)eye contact
B)dress
C)shrug emblem
D)all of these are correct

Question 20

Which of the following is NOT a function recognized by Burbinster for nonverbal communication?

A)complementing
B)accenting
C)directing
D)contradicting

Question 21

Which type of gesture has one set meaning that almost everyone agrees on?

A)illustrators
B)emblems
C)regulators
D)adaptors

Question 22

Mostly,managers do not believe that casual dress affects the quality of work.

Question 23

Leakage occurs when contradictory nonverbal signals betray deception.

Question 24

People cooperating on a task compensate for the invasion of their personal space by not making eye contact.

Question 25

South American and Arab business people generally prefer to operate in the same proxemic zone as U.S.business people.

Question 26

The fact that men take up more space than women with their postures and their artifacts is an indication of ______.

A)power
B)self-image
C)size
D)coincidence

Question 27

The term "kinesics" refers to the space around us and how we and others relate to it.

Question 28

Kinesics is the category of nonverbals behavior that is the most studied.

Question 29

According to MIT researchers using e-sensors,when coworkers with similar proximity,body language,and vocal styles converse,______.

A)they talk more
B)they are more productive
C)they work more closely
D)they share information more accurately

Question 30

Research shows that about 93% of a message comes from nonverbal communication.

Question 31

In business,speaking in a clear,firm,low-pitched voice connotes confidence and results in more attentive listening.

Question 32

Nonverbal communication includes written messages.

Question 33

Which spatial zone is the one in which most daily business is conducted in the United States?

A)intimate
B)personal
C)social
D)public

Question 34

Which of the following is used in contemporary business writing to substitute for words and to represent emotions?

A)cartoons
B)emoji
C)numeric symbols
D)shorthand

Question 35

Dress is an integral part of the first impression we form when meeting another and is often the key to initial credibility.

Question 36

Which nonverbal function is accomplished when a handshake accompanies a greeting?

A)contradict
B)regulate
C)repeat
D)complement

Question 37

Nonverbals enhance communication by combating the effects of noise.

Question 38

When nonverbal signals contradict verbal ones,the verbal ones are usually the ones to trust.

Question 39

When attempting to detect terrorists and criminals in public places,officials pay attention to suspects' ______.

A)cars
B)shoes
C)body language
D)groups

Question 40

The nonlinguistic message or emotional meaning of a color is the same worldwide.

Question 41

According to Amy Cuddy,"faking" body language associated with dominance can improve a person's self-image.

Question 42

Why are emblems different from the typical movement communication cue?

Question 43

In the United States,we expect people to "keep their distance." If someone in a social setting does not respect our personal zone and instead comes closer than we expect,what might be the possible cause(s)?

Question 44

If a speaker takes longer than usual to begin answering a question,the slower onset is a deception cue.

Question 45

You are trying to indicate interest in the other person while listening.What should you be doing with your eyes,head,trunk,and hands?

Question 46

The most common deception-related gesture is the hand-shrug emblem.

Question 47

Smoothing the tie indicates a deceptive answer.

Question 48

Personal possessions in the office,but not the location of the office,create perceptions.

Question 49

An attempted change of personal space is a deception cue.

Question 50

Deceptive answers are likely to be longer and less specific than honest ones.