Question 1

Which of the following is used in contemporary business writing to substitute for words and to represent emotions?

Accepted Answer

A) cartoons 
B) emoji 
C) numeric symbols 
D) shorthand 
A) cartoons 
B) emoji 
C) numeric symbols 
D) shorthand B

Question 2

Which type of gesture has one set meaning that almost everyone agrees on?

Accepted Answer

A) illustrators 
B) emblems 
C) regulators 
D) adaptors 
A) illustrators 
B) emblems 
C) regulators 
D) adaptors B

Question 3

Which of the following is NOT a function recognized by Burbinster for nonverbal communication?

Accepted Answer

A) complementing 
B) accenting 
C) directing 
D) contradicting 
A) complementing 
B) accenting 
C) directing 
D) contradicting C

Question 4

Small talk is valuable because ______.

Accepted Answer

A) it provides a baseline of nonverbal cues 
B) it puts the other at ease 
C) lies are easily detected 
D) both it provides a baseline of nonverbal cues and it puts the other at ease are correct 
A) it provides a baseline of nonverbal cues 
B) it puts the other at ease 
C) lies are easily detected 
D) both it provides a baseline of nonverbal cues and it puts the other at ease are correct

Question 5

Twisting a paper clip during a stressful conversation is what kind of kinesic message?

Accepted Answer

A) emblem 
B) illustrator 
C) adapter 
D) affect display 
A) emblem 
B) illustrator 
C) adapter 
D) affect display

Question 6

The study of the space around us and how we and others relate to it is known as ______

Accepted Answer

A) semantics 
B) proxemics 
C) kinesics 
D) vocalics 
A) semantics 
B) proxemics 
C) kinesics 
D) vocalics

Question 7

Two common characteristics of attractiveness that seem to be related to business success are ______ and ______.

Accepted Answer

A) hair color;weight 
B) height;a strong chin 
C) height;weight 
D) eye color;a strong chin 
A) hair color;weight 
B) height;a strong chin 
C) height;weight 
D) eye color;a strong chin

Question 8

Research on call center operators indicated that their success was related to ______.

Accepted Answer

A) their words 
B) variations in tone and pitch 
C) the amount of time spent listening 
D) both variations in tone and pitch and the amount of time spent listening 
A) their words 
B) variations in tone and pitch 
C) the amount of time spent listening 
D) both variations in tone and pitch and the amount of time spent listening

Question 9

You are trying to indicate interest in the other person while listening.What should you be doing with your eyes,head,trunk,and hands?

Accepted Answer

Gaze at the speaker,nod or til

Question 10

Types of gestures include which of the following?

Accepted Answer

A) motions 
B) posture 
C) accents 
D) emblems 
A) motions 
B) posture 
C) accents 
D) emblems

Question 11

Deception is NOT shown in which of the following?

Accepted Answer

A) adapter movements 
B) duration of message 
C) empathic listening 
D) contradictory nonverbals 
A) adapter movements 
B) duration of message 
C) empathic listening 
D) contradictory nonverbals

Question 12

Which is a personal space deception cue?

Accepted Answer

A) signal blunders 
B) picking at lint 
C) lip biting 
D) foot tapping 
A) signal blunders 
B) picking at lint 
C) lip biting 
D) foot tapping

Question 13

Personal possessions in the office,but not the location of the office,create perceptions.

Accepted Answer

A) True 
 B)False

Question 14

The fact that men take up more space than women with their postures and their artifacts is an indication of ______.

Accepted Answer

A) power 
B) self-image 
C) size 
D) coincidence 
A) power 
B) self-image 
C) size 
D) coincidence

Question 15

When nonverbal signals contradict verbal ones,the verbal ones are usually the ones to trust.

Accepted Answer

A) True 
 B)False

Question 16

According to Amy Cuddy,"faking" body language associated with dominance can improve a person's self-image.

Accepted Answer

A) True 
 B)False

Question 17

Which is NOT an aspect of voice that indicates deception?

Accepted Answer

A) pitch 
B) tone 
C) volume 
D) none of these are correct 
A) pitch 
B) tone 
C) volume 
D) none of these are correct

Question 18

People cooperating on a task compensate for the invasion of their personal space by not making eye contact.

Accepted Answer

A) True 
 B)False

Question 19

Words represent ______% of the impact of message spoken face-to-face.

Accepted Answer

A) 55 
B) 38 
C) 42 
D) 7 
A) 55 
B) 38 
C) 42 
D) 7

Question 20

Research shows that about 93% of a message comes from nonverbal communication.

Accepted Answer

A) True 
 B)False

Which of the following is used in contemporary business writing to substitute for words and to represent emotions?

Which type of gesture has one set meaning that almost everyone agrees on?

Which of the following is NOT a function recognized by Burbinster for nonverbal communication?

Small talk is valuable because ______.

Twisting a paper clip during a stressful conversation is what kind of kinesic message?

The study of the space around us and how we and others relate to it is known as ______

Two common characteristics of attractiveness that seem to be related to business success are and .

Research on call center operators indicated that their success was related to ______.

You are trying to indicate interest in the other person while listening.What should you be doing with your eyes,head,trunk,and hands?

Types of gestures include which of the following?

Deception is NOT shown in which of the following?

Which is a personal space deception cue?

Personal possessions in the office,but not the location of the office,create perceptions.

The fact that men take up more space than women with their postures and their artifacts is an indication of ______.

When nonverbal signals contradict verbal ones,the verbal ones are usually the ones to trust.

According to Amy Cuddy,"faking" body language associated with dominance can improve a person's self-image.

Which is NOT an aspect of voice that indicates deception?

People cooperating on a task compensate for the invasion of their personal space by not making eye contact.

Words represent ______% of the impact of message spoken face-to-face.

Research shows that about 93% of a message comes from nonverbal communication.

Communicating in Contemporary Organizations

Understanding the Managerial Communication Process

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Listening

Communicating Across Cultures

Managing Conflict

Negotiating

Conducting Interviews

Filters

Exam 11: Communicating Nonverbally

Which of the following is used in contemporary business writing to substitute for words and to represent emotions?

Which type of gesture has one set meaning that almost everyone agrees on?

Which of the following is NOT a function recognized by Burbinster for nonverbal communication?

Small talk is valuable because ______.

Twisting a paper clip during a stressful conversation is what kind of kinesic message?

The study of the space around us and how we and others relate to it is known as ______

Two common characteristics of attractiveness that seem to be related to business success are ______ and ______.

Research on call center operators indicated that their success was related to ______.

You are trying to indicate interest in the other person while listening.What should you be doing with your eyes,head,trunk,and hands?

Types of gestures include which of the following?

Deception is NOT shown in which of the following?

Which is a personal space deception cue?

Personal possessions in the office,but not the location of the office,create perceptions.

The fact that men take up more space than women with their postures and their artifacts is an indication of ______.

When nonverbal signals contradict verbal ones,the verbal ones are usually the ones to trust.

According to Amy Cuddy,"faking" body language associated with dominance can improve a person's self-image.

Which is NOT an aspect of voice that indicates deception?

People cooperating on a task compensate for the invasion of their personal space by not making eye contact.

Words represent ______% of the impact of message spoken face-to-face.

Research shows that about 93% of a message comes from nonverbal communication.

Communicating in Contemporary Organizations

Understanding the Managerial Communication Process

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Listening

Communicating Across Cultures

Managing Conflict

Negotiating

Conducting Interviews

Filters

Two common characteristics of attractiveness that seem to be related to business success are and .