Deck 6: Personal and Interprofessional Communication

Question 1

Which of the following is considered the most influential in conveying a verbal message?

A) tone
B) eye contact
C) content
D) the sender's vocabulary

Answer 1

tone

Question 2

On which of the following does level of communication depend?

A) the receiver
B) the context
C) the content
D) the audience

Answer 2

the audience

Question 3

Which type of organizational communication occurs when two nurses discuss how to best change a client's dressing?

A) downward
B) upward
C) lateral
D) diagonal

Answer 3

lateral

Question 4

What is the term for a conflict resolution that results in neither party getting all they wanted?

A) avoidance
B) accommodating
C) compromising
D) collaborating

Question 5

Which of the following is essential to verbal communication?

A) facial expression
B) posture
C) gestures
D) speaking words

Question 6

Which type of organizational communication occurs when team members discuss discharge planning?

A) downward
B) upward
C) lateral
D) diagonal

Question 7

The chief executive officer of an organization announces that the company will adopt a new policy.Which type is this organizational communication?

A) downward
B) upward
C) lateral
D) diagonal

Question 8

Which of the following,in addition to visual and auditory sensory stimuli,is involved in almost every nursing interaction?

A) feeling
B) assessment
C) kinesthetic input
D) body language

Question 9

Which form of communication is touching considered to be?

A) visual
B) auditory
C) kinesthetic
D) message

Question 10

Which type of organizational communication occurs when a nurse recommends to her nurse manager a more efficient approach to organizing care?

A) downward
B) upward
C) lateral
D) diagonal

Question 11

Which of these is the "who" in the process of communication?

A) the sender
B) a manager
C) the receiver
D) the client

Question 12

Which of the following is involved in listening?

A) eye contact
B) cultural sensitivity
C) nursing process
D) making sense out of what was said

Question 13

Which of the following factors will most influence the interactive process of communication?

A) context
B) gender
C) mode of communication
D) culture

Question 14

Which of the following elements is most important in nonverbal,face-to-face communication?

A) tone
B) facial expression
C) posture
D) content

Question 15

Anger can be dealt with in several ways,but all have potential drawbacks.To which of these reactions may expressing anger lead?

A) resentment
B) defensiveness
C) mistreatment
D) lack of trust

Question 16

The traditional modes of communication are verbal and nonverbal.Which of the following is considered a third communication mode?

A) writing
B) touch
C) electronic methods
D) face to face

Question 17

Which of the following can be considered a barrier to communication?

A) congruent responses
B) sadness
C) agreement
D) gender

Question 18

Which type of organizational communication occurs among people with similar status?

A) downward
B) upward
C) lateral
D) diagonal

Question 19

Which of the following trends benefits from nurses' ability to adapt the principles of communication?

A) the "X" generation
B) cultural diversity
C) telephone technology
D) kinesthetic communication

Question 20

To what does the highest level of information processing lead?

A) observation
B) listening
C) interpretation
D) feeling