Question 1

Which of the following is considered the most influential in conveying a verbal message?

Accepted Answer

A)  tone 
B)  eye contact 
C)  content 
D)  the sender's vocabulary 
A)  tone 
B)  eye contact 
C)  content 
D)  the sender's vocabulary A

Question 2

Which type of organizational communication occurs when a nurse recommends to her nurse manager a more efficient approach to organizing care?

Accepted Answer

A)  downward 
B)  upward 
C)  lateral 
D)  diagonal 
A)  downward 
B)  upward 
C)  lateral 
D)  diagonal B

Question 3

Which of the following elements is most important in nonverbal,face-to-face communication?

Accepted Answer

A)  tone 
B)  facial expression 
C)  posture 
D)  content 
A)  tone 
B)  facial expression 
C)  posture 
D)  content B

Question 4

The traditional modes of communication are verbal and nonverbal.Which of the following is considered a third communication mode?

Accepted Answer

A)  writing 
B)  touch 
C)  electronic methods 
D)  face to face 
A)  writing 
B)  touch 
C)  electronic methods 
D)  face to face

Question 5

Which of the following trends benefits from nurses' ability to adapt the principles of communication?

Accepted Answer

A)  the "X" generation 
B)  cultural diversity 
C)  telephone technology 
D)  kinesthetic communication 
A)  the "X" generation 
B)  cultural diversity 
C)  telephone technology 
D)  kinesthetic communication

Question 6

What is the term for a conflict resolution that results in neither party getting all they wanted?

Accepted Answer

A)  avoidance 
B)  accommodating 
C)  compromising 
D)  collaborating 
A)  avoidance 
B)  accommodating 
C)  compromising 
D)  collaborating

Question 7

Which form of communication is touching considered to be?

Accepted Answer

A)  visual 
B)  auditory 
C)  kinesthetic 
D)  message 
A)  visual 
B)  auditory 
C)  kinesthetic 
D)  message

Question 8

Which of the following is essential to verbal communication?

Accepted Answer

A)  facial expression 
B)  posture 
C)  gestures 
D)  speaking words 
A)  facial expression 
B)  posture 
C)  gestures 
D)  speaking words

Question 9

On which of the following does level of communication depend?

Accepted Answer

A)  the receiver 
B)  the context 
C)  the content 
D)  the audience 
A)  the receiver 
B)  the context 
C)  the content 
D)  the audience

Question 10

Which type of organizational communication occurs when two nurses discuss how to best change a client's dressing?

Accepted Answer

A)  downward 
B)  upward 
C)  lateral 
D)  diagonal 
A)  downward 
B)  upward 
C)  lateral 
D)  diagonal

Question 11

Which type of organizational communication occurs when team members discuss discharge planning?

Accepted Answer

A)  downward 
B)  upward 
C)  lateral 
D)  diagonal 
A)  downward 
B)  upward 
C)  lateral 
D)  diagonal

Question 12

Which of the following factors will most influence the interactive process of communication?

Accepted Answer

A)  context 
B)  gender 
C)  mode of communication 
D)  culture 
A)  context 
B)  gender 
C)  mode of communication 
D)  culture

Question 13

The chief executive officer of an organization announces that the company will adopt a new policy.Which type is this organizational communication?

Accepted Answer

A)  downward 
B)  upward 
C)  lateral 
D)  diagonal 
A)  downward 
B)  upward 
C)  lateral 
D)  diagonal

Question 14

Which of the following is involved in listening?

Accepted Answer

A)  eye contact 
B)  cultural sensitivity 
C)  nursing process 
D)  making sense out of what was said 
A)  eye contact 
B)  cultural sensitivity 
C)  nursing process 
D)  making sense out of what was said

Question 15

Anger can be dealt with in several ways,but all have potential drawbacks.To which of these reactions may expressing anger lead?

Accepted Answer

A)  resentment 
B)  defensiveness 
C)  mistreatment 
D)  lack of trust 
A)  resentment 
B)  defensiveness 
C)  mistreatment 
D)  lack of trust

Question 16

Which of the following,in addition to visual and auditory sensory stimuli,is involved in almost every nursing interaction?

Accepted Answer

A)  feeling 
B)  assessment 
C)  kinesthetic input 
D)  body language 
A)  feeling 
B)  assessment 
C)  kinesthetic input 
D)  body language

Question 17

To what does the highest level of information processing lead?

Accepted Answer

A)  observation 
B)  listening 
C)  interpretation 
D)  feeling 
A)  observation 
B)  listening 
C)  interpretation 
D)  feeling

Question 18

Which of the following can be considered a barrier to communication?

Accepted Answer

A)  congruent responses 
B)  sadness 
C)  agreement 
D)  gender 
A)  congruent responses 
B)  sadness 
C)  agreement 
D)  gender

Question 19

Which type of organizational communication occurs among people with similar status?

Accepted Answer

A)  downward 
B)  upward 
C)  lateral 
D)  diagonal 
A)  downward 
B)  upward 
C)  lateral 
D)  diagonal

Question 20

Which of these is the "who" in the process of communication?

Accepted Answer

A)  the sender 
B)  a manager 
C)  the receiver 
D)  the client 
A)  the sender 
B)  a manager 
C)  the receiver 
D)  the client

Exam 6: Personal and Interprofessional Communication

Which of the following is considered the most influential in conveying a verbal message?

Which type of organizational communication occurs when a nurse recommends to her nurse manager a more efficient approach to organizing care?

Which of the following elements is most important in nonverbal,face-to-face communication?

The traditional modes of communication are verbal and nonverbal.Which of the following is considered a third communication mode?

Which of the following trends benefits from nurses' ability to adapt the principles of communication?

What is the term for a conflict resolution that results in neither party getting all they wanted?

Which form of communication is touching considered to be?

Which of the following is essential to verbal communication?

On which of the following does level of communication depend?

Which type of organizational communication occurs when two nurses discuss how to best change a client's dressing?

Which type of organizational communication occurs when team members discuss discharge planning?

Which of the following factors will most influence the interactive process of communication?

The chief executive officer of an organization announces that the company will adopt a new policy.Which type is this organizational communication?

Which of the following is involved in listening?

Anger can be dealt with in several ways,but all have potential drawbacks.To which of these reactions may expressing anger lead?

Which of the following,in addition to visual and auditory sensory stimuli,is involved in almost every nursing interaction?

To what does the highest level of information processing lead?

Which of the following can be considered a barrier to communication?

Which type of organizational communication occurs among people with similar status?

Which of these is the "who" in the process of communication?

Canadas Health Care Environment

Basic Clinical Health Care Economics

Evidence-Based Practice

Nursing and Health Care Informatics

Population-Based Health Care Practice

Politics and Consumer Partnerships

Nursing Leadership and Management

Effective Team Building

Budget Concepts for Client Care

Effective Staffing

Delegation of Nursing Care

Strategic Planning and Organizing Client Care

Change and Conflict Resolution

Power

Managing Performance and Outcomes Using an Organizational Quality Improvement Model

Decision Making

Legal Aspects of Client Care

Spirituality and the Profession of Nursing

Ethics and the Profession of Nursing

Collective Bargaining

Career Planning and Development: Creating Your Path to the Future

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