Deck 11: Managing the Diverse Workforce

Question 1

The traditional American image of diversity has been one of assimilation.

Answer 1

True

Question 2

Diversity today includes differences in religious affiliation,age,disability status,military experience,economic class and educational level.

Answer 2

True

Question 3

One of every four married women in two-income households earns more than her husband does.

Answer 3

True

Question 4

Today,entry-level workers for some positions are in short supply.

Question 5

A multicultural workforce can provide a company with greater knowledge of the preferences and consuming habits in this diverse marketplace.

Question 6

Nearly 80 percent of marriages are dual-earner marriages.

Question 7

"Hostile Environment" is a metaphor for an invisible barrier that makes it difficult for women and minorities to rise above a certain level in the organization.

Question 8

Hostile environment harassment occurs when submission to or rejection of sexual conduct is used as a basis for employment decisions.

Question 9

The glass ceiling is an invisible barrier that makes it difficult for women and minorities to move beyond a certain level in the corporate hierarchy.

Question 10

By definition,managing diversity means that all individuals are to be treated the same.

Question 11

"Managing diversity" simply means accommodating all sorts of differences.

Question 12

Frequently,employers have found that disabled employees tend to be more dependable than other employees,miss fewer days of work and exhibit lower turnover.

Question 13

It is expected that the pace of labor force growth will substantially slow down during the 2006-2016 period.

Question 14

The average full-time working woman earns only about 80 percent as much as a man in the same job.

Question 15

Women make up about 47 percent of the workforce.

Question 16

A recent study found that the earnings gap between college-educated women and men decreases after they spend 10 years in the workforce.

Question 17

"Managing diversity" simply means hiring women and minorities and making sure they are treated equally and encouraged to succeed.

Question 18

Workers today,both women and men,are trying to achieve a balance between career and family.

Question 19

Black,Asian,and Hispanic workers hold approximately one out of every four jobs in the U.S.

Question 20

A proactive approach to developing and managing a diverse workforce has become a fundamental business requirement.

Question 21

Pluralistic organizations have a more diverse employee population and take steps to involve persons from different gender,racial or cultural backgrounds.

Question 22

Effectively managing a diverse workforce requires overcoming challenges such as unexamined assumptions,lower cohesiveness and communication problems.

Question 23

The first affirmative action programs were initiated in part to correct the past exclusion of women and minorities from the business world.

Question 24

Nationwide,turnover rates have been decreasing as more people are staying with their organizations for a longer period.

Question 25

A diverse workforce inhibits organizational flexibility because an organization's culture cannot tolerate different styles and approaches.

Question 26

The basic goal of managing diversity is to

A)treat all people the same.
B)increase the numbers of minorities in business.
C)realize improved immigration figures.
D)enhance organizational cohesiveness.
E)understand and value employee differences.

Question 27

Monolithic organizations have a more diverse employee population and take steps to involve persons from different cultural backgrounds.

Question 28

Affirmative action means special efforts to recruit and hire members of groups that have been discriminated against in the past even if they are not as qualified as others.

Question 29

Diversity training has two components: awareness building and skill building.

Question 30

The rise in the weight of the average U.S.worker may raise disability concerns.

Question 31

Mentors are older people who help ensure that higher-level managers are doing their jobs appropriately.

Question 32

One way to increase retention of minority workers is to form support groups.

Question 33

Cultivating diversity is absolutely successful when organizations set up formal diversity training programs.

Question 34

Understanding and appreciating employee differences to build a more effective and profitable organization is known as

A)minority recruiting.
B)managing diversity.
C)ethnicity selection.
D)ethnicity job analysis.
E)diverse organizational assessment.

Question 35

Skill building is basically teaching effective interpersonal skills to all employees.

Question 36

Managing diversity means treating all people equally,meaning exactly the same.

Question 37

To ensure a diverse organization,top management can set an example for other organization members by participating in diversity programs and making participation mandatory for all managers.

Question 38

In multicultural organizations diversity not only exists but is valued.

Question 39

Cohesiveness refers to how tightly knit a group is and how much they act in mutually agreed-upon ways.

Question 40

Employers that have adopted on-site childcare report decreased turnover,decreased absenteeism and improved morale.

Question 41

A shift in worker values toward personal time,quality of life,self-fulfillment and family is occurring among

A)men.
B)women.
C)women and men.
D)minorities.
E)women and minorities.

Question 42

Black,Asian,and Hispanic workers hold approximately what percent of jobs in the United States?

A)10
B)25
C)40
D)60
E)Less than 5

Question 43

Just _____ women are CEO's of Fortune 500 companies.

A)12
B)19
C)27
D)39
E)72

Question 44

Which of the following would be needed for an effective sexual harassment policy?

A)To develop an organization-wide policy on sexual harassment
B)To conduct sexual harassment training sessions
C)To establish a formal complaint procedure
D)To act immediately when employees complain of sexual harassment
E)All of the above

Question 45

According to the text,the fastest growing segment(s)of the workforce in the United States is (are)

A)Hispanics and Asians.
B)Asians and African Americans.
C)African-Americans.
D)Caucasians.
E)Native Americans.

Question 46

According to the Americans with Disabilities Act,a disability is defined as

A)a physical impairment that precludes someone from working.
B)a disabling condition that interferes with work life.
C)a physical or mental impairment that substantially limits a major life activity.
D)any loss of limb or of one of the major senses of hearing,sight,touch,taste,smell.
E)contraction of a disease that is contagious or epidemic.

Question 47

Women currently make up about _____ percent of the workforce.

A)27
B)37
C)47
D)57
E)67

Question 48

An invisible barrier that makes it difficult for certain groups,such as minorities and women,to move beyond a certain level in the organizational hierarchy is referred to as the

A)black box.
B)glass ceiling.
C)job barrier.
D)job ceiling.
E)invisible barrier.

Question 49

Submission to or rejection of sexual conduct that is used as a basis for employment decisions is referred to as

A)job engagement.
B)performance reciprocity.
C)quid pro quo harassment.
D)job evaluation.
E)hostile environment.

Question 50

The term used to refer to all kinds of differences including religious affiliation,age,disability status,economic class and lifestyle in addition to gender,race,ethnicity and nationality is

A)diversity.
B)dimensions.
C)selection differences.
D)recruiting characteristics.
E)managerial ethics.

Question 51

Behaviors such as persistent or pervasive displays of pornography,lewd or suggestive remarks,and demeaning taunts or jokes can cause what category of sexual harassment?

A)Hostile environment
B)Competitive
C)Quid pro quo
D)Gender
E)Performance reciprocity

Question 52

As related to managing of human resources,diversity refers to

A)differences in employee benefit plans (such as pensions,insurance,vacations,memberships,etc. ).
B)differences in recruiting methods (such as newspapers,schools,flyers,magazines,agencies,etc. ).
C)differences in demographics (such as age,race,gender,disability status,lifestyle,veteran status,educational level,etc. ).
D)differences in pay methods (such as hourly,salaried,overtime,hazard-pay,commissioned,etc. ).
E)none of the above

Question 53

A physical or mental impairment that substantially limits one or more major life activities is referred to as a

A)physical defect.
B)personality disorder.
C)corporeal impairment.
D)disability.
E)physical deficiency.

Question 54

Managing diversity is

A)recognizing the characteristics common to specific groups of employees.
B)dealing with employees as individuals.
C)supporting and nurturing employee differences to the organization's advantage.
D)using employee differences to the organization's advantage.
E)doing all of the above.

Question 55

According to the text,Borders Books tries to match the demographics of its workforce with the demographics of the communities in which its stores operate.The company hopes that managing diversity will have what end result?

A)Affirmative action
B)Cohesive teams
C)Higher morale
D)Concrete advantage to the organization
E)Decreased cultural distinction

Question 56

Riya has recently been denied a promotion.This is the third time she has been turned down for promotion despite excellent performance reviews.Her manager assures her that she was qualified for the promotion but that "that's just the way things go." After this last disappointment,Riya took a good hard look at her company.She found that only two women or minority candidates have been promoted to upper management positions.Riya appears to have

A)a diversity-oriented employer.
B)a lack of communication skills.
C)hit the glass ceiling.
D)reached her peak.
E)a need to brush up on her skills.

Question 57

When unwelcome sexual conduct has the purpose or effect of unreasonably interfering with job performance or creating an intimidating or offensive working environment,it is known as

A)quid pro quo harassment.
B)job evaluation.
C)performance reciprocity.
D)hostile environment.
E)glass ceiling.

Question 58

The largest unemployed minority population in the United States is

A)people with disabilities.
B)physically unattractive people.
C)people 18-25.
D)religious individuals.
E)married people.

Question 59

Conduct of a sexual nature that has negative consequences for employment is known as

A)pornography.
B)lewd behavior.
C)suggestive remarks.
D)sexual harassment.
E)gender harassment.

Question 60

Beth Ann was offered a promotion in exchange for a date with her supervisor.She was upset,since she had no interest in dating him,yet she really wanted the promotion.Which category of harassment is this?

A)Hostile environment
B)Competitive
C)Quid pro quo
D)Gender
E)Performance reciprocity

Question 61

Examples of attempts made by employers to retain older workers include

A)an emphasis on physical effort.
B)phased retirement programs.
C)enhanced severance packages.
D)limiting the availability of paid sabbaticals.
E)limiting training for older employees.

Question 62

Special effort to recruit and hire qualified members of groups that have been discriminated against in the past is called

A)recrimination.
B)proactive recruitment.
C)affirmative action.
D)diversity.
E)positive-effect recruitment.

Question 63

Less restrictive policies and procedures and less standardized operating methods are approaches to

A)organizational flexibility.
B)limits of control.
C)span of control.
D)organization hierarchy.
E)creativity.

Question 64

Work team diversity promotes creativity and innovation because people with different backgrounds

A)value creativity and innovation.
B)require creative efforts to bring out their productivity.
C)hold different perspectives on issues.
D)are more homogeneous.
E)facilitate the presence of groupthink.

Question 65

____________ is a challenge of a diversified work force.

A)Lowered organizational flexibility
B)Decreased ability to respond to consumer preferences
C)Increased communication problems
D)Enhanced cohesiveness
E)A lesser degree of stereotyping

Question 66

Which of the following is considered a disability under ADA?

A)Chicken pox
B)Sunburn
C)Alcoholism
D)Sinus infection
E)Influenza

Question 67

In the next decade,which of these will be true about the growth of the labor force?

A)It will expand rapidly.
B)It will expand moderately.
C)It will hold steady.
D)It will slow.
E)There will be negative growth (decline).

Question 68

According to the text,which of the following companies is among the top 10 for recruitment and retention of diverse employees?

A)Procter & Gamble
B)AT & T
C)Nike
D)Citigroup
E)Microsoft

Question 69

Which of the following is a way in which an organization may attain competitive advantage through diversity?

A)Promoting better perspective on a differentiated market
B)Helping attract and retain motivated employees
C)Increasing ability to leverage creativity and innovation
D)Enhancing organizational flexibility
E)All of the above

Question 70

Future trends in the labor force include a

A)smaller entry-level workers.
B)more experienced labor force.
C)more homogenous labor force.
D)younger labor force.
E)all of the above

Question 71

Allowing older employees to work fewer hours per week as a strategy to attract and retain these experienced people is known as

A)work release.
B)partial retirement.
C)phased retirement.
D)employment reduction.
E)engagement reduction.

Question 72

Omiana was recently passed up for promotion.She was told that management was looking for someone who was more aggressive to fill the position.Omiana's coworkers were surprised because she has a reputation for "getting things done." Omiana later overheard one of the managers saying that he did not believe she was committed to her career since "she,like most women,leave work every day at 5:00 sharp." It might appear that Omiana's employer has made a mistake regarding

A)stereotyping.
B)mistrust.
C)affirmative action.
D)cohesiveness.
E)motivation.

Question 73

When an individual's interests,values and cultures act as filters and distort,block and select what they see and interpret,they are ____________ their "different" colleagues.

A)differentiating
B)stereotyping
C)harassing
D)accommodating
E)typecasting

Question 74

In Portland,Oregon,about one-fifth of the city's population consisted of various ethnic minorities,but only 12 percent of new construction employees were minorities.According to the text,the city government responded,increasing minority group members' participation in public contracts with what type of program?

A)affirmative action
B)Diversity
C)Positive-effect recruitment
D)Recrimination
E)Proactive recruitment

Question 75

Which of the following is a strength of communication between diverse parties?

A)Understanding
B)Accuracy
C)Efficiency
D)Different points of view
E)Speed

Question 76

According to the U.S.Census Bureau,_______ percent of the U.S.population reports having some degree of disability.

A)7
B)12
C)18
D)27
E)32

Question 77

A study by the Department of Labor's Glass Ceiling Institute showed that the stock performance of firms that were high performers on diversity-related goals were ______________ that of other firms.

A)over twice as high as
B)actually lower than
C)no higher than
D)approximately 7 times higher than
E)over 20 times higher than

Question 78

The most common negative effect of diversity,contributing to inaccuracy and inefficiency,is

A)lower cohesiveness.
B)communication problems.
C)tension.
D)stereotyping.
E)mistrust.

Question 79

Christine has recently hired a new employee of Indian descent.Christine assigned her new employee,Sanjay,to the accounting department because the department needs to work more quickly and accurately and Christine assumed that the new employee could provide the needed energy.Unfortunately,the workers seem to resent Sanjay's presence and seem to have excluded him from the work group.This had made Sanjay's work more difficult since he is not really given the "inside" information needed to do his work efficiently.Which of the challenges of a diversified work force appears to be operating in this scenario?

A)Gender issues
B)Language barrier
C)Lower cohesiveness
D)Communication overload
E)All of the above

Question 80

Which of the following is one of the top five approaches for more fully utilizing older employees?

A)Benefit packages targeted to older employees
B)Part-time work arrangements
C)Skill training for older employees
D)Educating managers in ways to utilize older workers
E)All of the above are in the top five approaches