Deck 1: Introduction to Management and Organizations

Question 1

Managers with titles such as project leader,plant manager,or regional manager are ________.

A)first-line managers
B)top managers
C)managing directors
D)middle managers

Answer 1

D

Question 2

Kelly is at what level of management?

A)top manager
B)division manager
C)middle manager
D)first-line manager

Answer 2

D

Question 3

Division managers and plant managers are most likely at which level of management?

A)middle
B)first-line
C)top
D)supervisor

Answer 3

A

Question 4

Sam and Pat are both at what level of management?

A)top management
B)middle management
C)supervisory level
D)first-line management

Question 5

Managerial ability is important in creating organizational value.

Question 6

Chris is most likely at what level of management?

A)top management
B)middle management
C)first-line management
D)regional management

Question 7

Division manager is associated with which of the following levels of management?

A)team leaders
B)middle managers
C)first-line managers
D)top managers

Question 8

The most important variables in employee productivity and loyalty are pay and benefits.

Question 9

Supervisor is a common title for whom?

A)project leaders
B)middle managers
C)first-line managers
D)plant managers

Question 10

Managers who are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization are ________.

A)first-line managers
B)middle managers
C)top managers
D)division managers

Question 11

The most important variable in employee productivity and loyalty to an organization is ________.

A)competitive pay and benefits
B)the quality relationship between employees and supervisors
C)the pride employees have about the reputation of the organization
D)interesting work and opportunities for advancement

Question 12

Joe's position is at which managerial level?

A)top manager
B)middle manager
C)general manager
D)first-line manager

Question 13

Manager's job is primarily about ________.

A)personal achievement
B)helping employees do their work
C)helping the organization be profitable
D)planning media promotions to keep the company visible

Question 14

In today's uncertain world managers play an important role in ________.

A)being visible to the public and the media
B)liaising with customers in times of crisis
C)identifying and responding to critical issues
D)dealing with worker productivity

Question 15

In order to be considered a manager,an individual must coordinate the work of others.

Question 16

The lowest level of management is ________.

A)a plant manager
B)a project manager
C)a first-line manager
D)a general manager

Question 17

Management affects employee morale but not the company's financial performance.

Question 18

Managers are important to an organization because ________.

A)they are listed in the organization chart
B)employees would not know what to do without managers
C)they are critical to getting things done
D)customers expect companies to have managers

Question 19

What do Kelly,Sam,Pat,and Chris all have in common?

A)They all produce the same product.
B)They all have the same job content.
C)They all are managers.
D)They all have the same vision.

Question 20

The most important factor in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

Question 21

What is an organization?

A)a complex entity with a flexible structure
B)a deliberate arrangement of people to accomplish a specific purpose
C)a deliberate structure created through growth and profits
D)an accidental entity born of innovative ideas of an entrepreneur

Question 22

Efficiency refers to ________.

A)the relationship between inputs and outputs
B)the exponential nature of costs and outputs
C)increasing outputs regardless of cost
D)doing the right things

Question 23

Whereas ________ is concerned with the means of getting things done,________ is concerned with the ends,or attainment of organizational goals.

A)effectiveness; efficiency
B)efficiency; effectiveness
C)effectiveness; goal attainment
D)goal attainment; resource usage

Question 24

Getting her projects completed with a high quality rating is an indication of Amy's ________ as a manager.

A)leadership
B)efficiency
C)effectiveness
D)attention to detail

Question 25

Which common characteristic of all organizations defines members' work relationships?

A)team composition
B)business strategy
C)deliberate structure
D)distinct purpose

Question 26

An organization is best defined as ________.

A)the physical location where people work
B)a collection of individuals working for the same company
C)a deliberate arrangement of people to accomplish some specific purpose
D)a group of individuals focused on profit-making activities

Question 27

If a college cuts the cost of an education by using mostly unskilled instructors and at the same time fails to adequately educate its students,it can be said to be doing the wrong things well.In other words,the college is ________.

A)efficient and effective
B)efficient but not effective
C)effective but not efficient
D)neither efficient nor effective

Question 28

If you achieve a higher level of output for a given input,you have ________.

A)increased effectiveness
B)decreased efficiency
C)increased efficiency
D)increased both effectiveness and efficiency

Question 29

Which common characteristic of all organizations is typically expressed in terms of a goal or a set of goals?

A)composed of people
B)business strategy
C)deliberate structure
D)distinct purpose

Question 30

The goal of Dempsey's Dumpsters is to provide trash services to the city of Apex,whose motto is "The peak of good living." The customers are satisfied with the level of service,but costs at Dempsey's Dumpsters are double that of their competition.Dempsey's is ________.

A)efficient and effective
B)efficient but not effective
C)effective but not efficient
D)neither efficient nor effective

Question 31

An automobile manufacturer that increases the total number of cars produced,at the same cost,but with many defects,would be ________.

A)efficient and effective
B)efficient but not effective
C)effective but not efficient
D)neither efficient nor effective

Question 32

The "secret" of Amy's success involves which management function?

A)planning
B)controlling
C)organizing
D)leading

Question 33

Effectiveness refers to ________.

A)resource control
B)goal attainment
C)task efficiency
D)doing things right

Question 34

Amy's ability to get the same amount of product completed with fewer people is a reflection of her ________.

A)efficiency
B)leadership
C)entrepreneurship
D)effectiveness

Question 35

Pierre's Auto Repair Shop is mostly concerned with using the least amount of paint,labour,and other materials required to repair its customers' cars.Its primary goal is ________.

A)effectiveness
B)goal attainment
C)efficiency
D)customer satisfaction

Question 36

When Gavin knew that the new aircraft would support the corporate strategy,he was utilizing which managerial skill?

A)leadership
B)technical
C)conceptual
D)planning

Question 37

If Amy accomplished her project on time with high-quality results,but she took more time than other managers to complete this,you could say that as a manager she was ________.

A)effective but not entrepreneurial
B)entrepreneurial but not effective
C)effective but not efficient
D)efficient but not effective

Question 38

The fact that Gavin has always maintained a good relationship with the assembly workers is evidence of which managerial skill?

A)planning
B)conceptual
C)monitoring
D)human

Question 39

Amy's ability to get activities completed efficiently and effectively with and through other people is known as ________.

A)coordination
B)supervision
C)delegation
D)management

Question 40

Gavin's reliance on his previous engineering and design experience to assess their production capabilities best demonstrates which managerial skill?

A)planning
B)technical
C)leadership
D)conceptual

Question 41

If the new machine increased production output at the same cost,but also caused many more product defects,it would be ________.

A)efficient and effective
B)efficient but not effective
C)effective but not efficient
D)neither efficient nor effective

Question 42

When Joe decides how many units of output his employees should produce next week and on which days certain products will be run,he is performing which management function?

A)controlling
B)leading
C)planning
D)organizing

Question 43

In evaluating the strategic plan for the entire company,Uncle Dave would need to use his ________ skills.

A)technical
B)human
C)conceptual
D)organizational

Question 44

When Joe monitors amount of output that the employees have successfully completed,as well as number of units that have been scrapped,he is performing which management function?

A)controlling
B)leading
C)planning
D)organizing

Question 45

What role will Don perform when he gives the plant tour to the newspaper reporter?

A)leader
B)disseminator
C)entrepreneur
D)spokesperson

Question 46

At the lunch meeting with other CEOs,Uncle Dave was performing the management role of ________.

A)negotiator
B)disseminator
C)entrepreneur
D)liaison

Question 47

When Joe decides which employees will be responsible for operating which machines,he is performing the management function of ________.

A)controlling
B)leading
C)planning.
D)organizing

Question 48

When Joe tells the employees he is confident they can achieve the production targets because they are such hard-working and skilled employees,he is performing which management function?

A)controlling
B)leading
C)planning
D)organizing

Question 49

If Gavin joins the management team in discussions with the union about producing the new aircraft,he will be performing the management role of ________.

A)liaison
B)disseminator
C)spokesperson
D)negotiator

Question 50

The three common characteristics of all organizations are distinct purpose,deliberate structure,and material resources.

Question 51

As a former production engineer,Uncle Dave was able to use his ________ skills to examine the operating specifications of the new machine.

A)technical
B)human
C)conceptual
D)organizational

Question 52

What role will Don be performing when he reviews his trade journals?

A)disseminator
B)figurehead
C)leader
D)monitor

Question 53

When Don meets with Phil to discuss his performance concerns,he will be performing which management role?

A)negotiator
B)figurehead
C)leader
D)liaison

Question 54

When Don conducts the tour for the visiting East Coast managers,he will be performing which management role?

A)leader
B)figurehead
C)monitor
D)spokesperson

Question 55

Supervisors and shift managers may both be considered first-line managers.

Question 56

When Don reviews the new equipment malfunction,what management role will he perform when deciding whether to bring in extra people?

A)monitor
B)resource allocator
C)negotiator
D)disturbance handler

Question 57

The division manager's inability to motivate his employees may be a sign of weak ________ skills.

A)technical
B)human
C)conceptual
D)organizational

Question 58

Middle managers coordinate the work of nonmanagerial employees who are directly involved with the production or creation of the organization's products.

Question 59

Assuming that the goal of CAM is to be profitable,producing the new larger aircraft should make the company ________.

A)equally effective but more efficient
B)equally efficient but more effective
C)equally efficient and effective
D)more efficient but less effective

Question 60

Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Question 61

According to Mintzberg's management roles,the ________ roles are those that involve people and other duties that are ceremonial and symbolic in nature.

A)informational
B)interpersonal
C)decisional
D)conceptual

Question 62

Ed is a mid-level human resources manager and is involved in discussions between management and the employees' union.They are discussing wage issues.Management wants to keep wages at the legal minimum wage.The union wants minimum wage plus an increase of $2.00 per hour.Ed is acting as a ________ on behalf of management.

A)spokesperson
B)monitor
C)disseminator
D)negotiator

Question 63

Sylvia has spent the day in a meeting that focused on her company's future.Managers were trying to predict how the role of their company might change over the next 10 years.Goals were then developed based upon their vision of the company's mission.Sylvia is performing which management function?

A)planning
B)organizing
C)leading
D)controlling

Question 64

Mintzberg's management roles are grouped into ________.

A)interpersonal relationships,information transfer,and decision making
B)organizing,leadership,and decision making
C)leadership,decision making,and planning
D)information transfer,decision making,and resource allocation

Question 65

Writing an organizational strategic plan is an example of which management function?

A)leading
B)coordinating
C)planning
D)organizing

Question 66

________ studied actual managers at work and concluded that they perform 10 different but highly interrelated management roles.

A)Henri Fayol
B)Henry Ford
C)Henry Drucker
D)Henry Mintzberg

Question 67

In a short essay,explain how the definition of a manager has changed over time.Include a discussion on why managers are important to an organization.

Question 68

Richard is a manager at a large hospital.He has spent his day arranging the work schedules of employees for the next month.He had to ensure that there was a registered nurse on every shift,and that each was assigned to the area that best suited their qualifications.He has spent his day performing the management activity of ________.

A)planning
B)organizing
C)controlling
D)delegating

Question 69

Amy is a supervisor at a large manufacturing plant.She has spent her day trying to ensure that the light bulbs coming off the assembly line light up 99.5 per cent of the time.She has spent her day performing the management activity of ________.

A)planning
B)leading
C)coordinating
D)controlling

Question 70

In a short essay,discuss the difference between efficiency and effectiveness.Include specific examples to support each concept.

Question 71

A human resources manager attending a meeting of the local chapter of the Human Resources Management Association of Canada would be functioning in which role?

A)informational
B)leader
C)liaison
D)disseminator

Question 72

A manager resolving conflict among organizational members is performing what function?

A)controlling
B)planning
C)organizing
D)leading

Question 73

The process of monitoring,comparing,and correcting is called ________.

A)controlling
B)coordinating
C)leading
D)organizing

Question 74

A distinct purpose is important in defining an organization.

Question 75

Which of the following is a decisional role according to Mintzberg?

A)spokesperson
B)entrepreneur
C)monitor
D)liaison

Question 76

________ first proposed that all managers perform five functions: planning,organizing,commanding,coordinating,and controlling.

A)Guy Laliberté
B)Peter Drucker
C)Henri Fayol
D)Henry Mintzberg

Question 77

A finance manager who reads the Journal of Applied Corporate Finance on a regular basis would be performing which role?

A)figurehead
B)monitor
C)disseminator
D)entrepreneur

Question 78

The roles of disseminator,figurehead,negotiator,liaison,and spokesperson are more important at the ________ levels of the organization.

A)lower
B)middle
C)higher
D)operational

Question 79

Organizing includes ________.

A)defining organizational goals
B)monitoring organizational performance
C)motivating organizational members
D)determining who performs which tasks

Question 80

Management is about coordinating work activities so that the activities are completed ________.

A)efficiently and effectively
B)on time
C)on budget
D)with attention to organizational profits