Exam 1: Introduction to Management and Organizations

Management Skills (Scenario) Gavin Clayton is vice-president of product development at Canadian Aircraft Manufacturing (CAM). The company specializes in smaller civilian aircraft for commuter airlines and corporate executives. Gavin is trying to decide if the company should proceed in its plans to produce a new larger scale aircraft. He knows that the new aircraft supports the corporate strategy and will enhance their competitive position in the industry. As a former engineer with years of experience in aircraft design and production, he also knows that his company has the skills and capability to produce the new aircraft. In fact, he believes that the new larger aircraft will result in scale economies for CAM—allowing it to produce more profitable aircraft with roughly the same labour resources. Unfortunately, this could be a sore point with the labour union that represents the aircraft assembly workers. While Gavin has always maintained a good relationship with these workers, he knows they are suspicious of management's motives. If the workers perceive the new larger aircraft as a management ploy to increase worker productivity, they will resist the change. Management will definitely have to get the support of the union before they implement the new production plans. Gavin gazes out his window and ponders how best to proceed with the situation. -The fact that Gavin has always maintained a good relationship with the assembly workers is evidence of which managerial skill?

Effectiveness refers to getting the most amount of output from the least amount of inputs.

The goal of Dempsey's Dumpsters is to provide trash services to the city of Apex,whose motto is "The peak of good living." The customers are satisfied with the level of service,but costs at Dempsey's Dumpsters are double that of their competition.Dempsey's is ________.

Success in business today demands ________.

Middle managers coordinate the work of nonmanagerial employees who are directly involved with the production or creation of the organization's products.

________ studied actual managers at work and concluded that they perform 10 different but highly interrelated management roles.

Sylvia has spent the day in a meeting that focused on her company's future.Managers were trying to predict how the role of their company might change over the next 10 years.Goals were then developed based upon their vision of the company's mission.Sylvia is performing which management function?

Amy's ability to get activities completed efficiently and effectively with and through other people is known as ________.

The process of monitoring,comparing,and correcting is called ________.

Which of the following phrases best describes technical skills?

Joe the Manager (Scenario) As a production supervisor, Joe decides on Friday afternoon how many units of output his employees should produce next week, as well as which products will be produced on which days in the department. He also decides which employees are going to be responsible for operating which machines, since all his subordinates are multi-skilled assemblers. On Monday, he hands out work assignment sheets to inform the employees about which machines each will operate for the week. Joe also announces that the schedule will be challenging because of an increase in the targeted number of output units. He encourages his subordinates by telling them that he is confident they will achieve the production targets because they are such hard-working and skilled employees. Then, during the week, he monitors the daily production output and records the number of units that successfully achieved the company's quality standards, as well as the number of units that were unsatisfactory and had to be scrapped. -When Joe decides which employees will be responsible for operating which machines,he is performing the management function of ________.

Directing and motivating are part of the organizing function.

In order for organizations to survive successfully,managers must create a customer-responsive organization.

A distinct purpose is important in defining an organization.

Which of the following is TRUE regarding a manager's job with respect to customers?

Today's new organizations tend to be more stable and job-focused than traditional organizations.

The Busy Day (Scenario) Don Martin, plant manager at Control Systems, Inc., sighed as he sipped his cup of coffee and reviewed his hectic schedule for the day. He has to escort two company tours in the morning: the first to a newspaper reporter who is writing a story on the new plant expansion, and the second to a group of Control Systems managers from the East Coast. Then he has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he does not enjoy). Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the division vice-president. Finally, in the late afternoon, he will be reviewing a recent equipment malfunction and deciding whether to bring in extra technicians to get the equipment operating again as soon as possible. Whew! It was just another busy day in the life of a manager. -What role will Don be performing when he reviews his trade journals?

What is an organization?

The Perfect Manager (Scenario) Amy Kwon has proven herself to be an able manager. Her department has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. She performs all the required functions of a manager, but some say that the "secret" of her success is her ability to direct and motivate others. -Amy's ability to get the same amount of product completed with fewer people is a reflection of her ________.

Motivating subordinates is primarily associated with the management function of ________.