Deck 1: Organizational Behavior and Your Personal Effectiveness

Question 1

"Productive failures" are mistakes that ineffective managers make and that tend to get repeated.

Answer 1

False

Question 2

The reason management skills create a competitive advantage for people and organizations is because they are hard to master.

Answer 2

True

Question 3

Albert Bandura outlines four critical components required to learn through observation: attention,recognition,feedback,and motivation.

Answer 3

False

Question 4

Social learning notions are particularly appropriate for management skills because there is such a big disconnect between knowing and doing.

Question 5

A critical aspect of self-set improvement goals is to learn from mistakes.

Question 6

Understanding the various functions of business is categorized as the conceptual competency of a manager.

Question 7

When learning through observation,punishment and reinforcement work equally well.

Question 8

Little e evidence refers to generalizable knowledge regarding cause and effect connections derived from scientific methods.

Question 9

By and large,managerial work,regardless of the occupation,is more the same than it is different.

Question 10

Albert Bandura's social learning theory suggests that most learning is actually done through observation and modeling of the behaviors of others.

Question 11

Great managers are born with the necessary skills and abilities;management cannot actually be "learned."

Question 12

Most great managers learn to manage themselves only after they first learn to manage others effectively.

Question 13

On average,great management skills get you noticed in organizations and great technical skills get you promoted.

Question 14

Learning how to evaluate and use evidence to make decisions is a key learning challenge in mastering management skills.

Question 15

Feedback is essential for developing any kind of skill.

Question 16

Management skills are linked to a more complex knowledge base than other types of skills and are inherently connected to interaction with other people.

Question 17

Collecting and analyzing an enormous amount of information is an example of an administrative competency.

Question 18

Big E evidence represents organizational specific data collection efforts to inform a specific decision.

Question 19

Evidence-based management of organizational behavior is widely practiced.

Question 20

Mistakes are only problems if you repeat them or do not learn from them.

Question 21

Which of the following refers to generalizable knowledge regarding cause and effect connections derived from scientific methods?

A)Statistical evidence
B)Big E evidence
C)Little s evidence
D)Little e evidence
E)Big S evidence

Question 22

Which of the following is a managerial reality?

A)Great managers are born that way;teaching management has limited value.
B)People generally manage the way they have been taught to manage.
C)People join managers but they leave organizations.
D)Managers get rewarded for what they do,not for what their employees do.
E)People problems are far more complex than any other organizational problem.

Question 23

High goals frustrate people,and loose deadlines lead to more rapid work pace than tight deadlines.

Question 24

Which of the following is true about little e evidence?

A)Goal setting has substantial little e evidence support.
B)It represents a systematic form of research.
C)It is often summarized in meta-analyses.
D)Quality improvement processes such as Six Sigma provide little e evidence.
E)It is likely to be the best source for informing practices.

Question 25

According to the work of professors Erich Dierdorff,Robert Rubin,and Fredrick Morgeson,which of the following key general work activities is the most critical to a manager's success?

A)Managing administrative activities
B)Managing strategy/innovation
C)Managing human capital
D)Managing the task environment
E)Managing tools and technology

Question 26

The Big Five Inventory is an example of a commonly used assessment tool for emotional intelligence.

Question 27

Extraversion is a type of cognitive ability.

Question 28

Behavior is solely a function of one's personality.

Question 29

Easy goals lead to higher effort than challenging goals.

Question 30

Ability and personality are two types of important individual differences to consider in management training.

Question 31

Managing people requires a wide variety of competencies.Which of the following is a technical/administrative competency?

A)Examine effectiveness of current practices.
B)Be able to train and motivate employees.
C)Use information to diagnose problems.
D)Be aware of effective marketing strategies.
E)Negotiate conflicts in the workplace.

Question 32

Positive self-talk and rehearsal are applications of the social learning principle of motivation.

Question 33

Which of the following represents local or organizational specific data collection efforts to inform a specific decision?

A)Little e evidence
B)Statistical evidence
C)Little s evidence
D)Big E evidence
E)Big S evidence

Question 34

Which of the following is NOT a managerial reality?

A)People problems are far more complex than any other organizational problem.
B)People generally manage the way they have been taught to manage.
C)People join organizations but they leave managers.
D)Managers get rewarded for what their employees do,not for what managers do.
E)Management is the process of getting things done through others.

Question 35

The Myers-Briggs Type Indicator measures personal values.

Question 36

Self-awareness is essential to learning and growth in a management role.

Question 37

Albert Bandura outlines certain critical components required to learn through observation.The first of these components is:

A)suspension.
B)attention.
C)retention.
D)reproduction.
E)motivation.

Question 38

For improving managerial behavior,obtaining feedback from more than one source is usually a waste of time.

Question 39

Managing people requires a wide variety of competencies.Which of the following is a conceptual competency?

A)Understand basic accounting principles.
B)Be able to train and motivate employees.
C)Use information to diagnose problems.
D)Be aware of effective marketing strategies.
E)Negotiate conflicts in the workplace.

Question 40

Managing people requires a wide variety of competencies.Which of the following is an interpersonal competency?

A)Examine effectiveness of current practices.
B)Understand basic accounting principles.
C)Use information to diagnose problems.
D)Be aware of effective marketing strategies.
E)Negotiate conflicts in the workplace.

Question 41

Which of the following is NOT part of the personal quality checklist?

A)Set standards that are time savers.
B)Set standards that are activity expanders.
C)Tally daily defects.
D)Find an expert coach.
E)Review the action plan.

Question 42

The Big Five Inventory is a commonly used assessment tool for assessing the self-awareness dimension of:

A)cultural intelligence.
B)personality traits.
C)emotional intelligence.
D)personality preferences.
E)career orientation.

Question 43

Which of the following questions does the Wonderlic Personnel Test help in answering?

A)"What types of jobs and industries suit my analytical ability?"
B)"Do I understand and use emotion to make effective decisions?"
C)"Am I aware of important cultural differences?"
D)"What are my dominant personality traits?"
E)"What occupational elements are most important to me?"

Question 44

After a thorough self-assessment of his managerial characteristics,Ari should:

A)build on his strengths and manage his weaknesses.
B)improve his weaknesses and ignore his strengths.
C)seek sufficient multi-rater feedback to neutralize his weak points.
D)quit his job if his preferences indicate another option.
E)repeat the process to validate inconsistencies.

Question 45

Which of the following is NOT a good source of feedback on managerial ability and behavior?

A)Supervisors
B)Subordinates
C)Friends
D)Customers
E)Co-workers

Question 46

Which of the following is a behavior-focused strategy to improve self-management?

A)Obtain trained observer feedback.
B)Manage performance cues.
C)Encourage spontaneity.
D)Ask managers to set goals.
E)Use team-based rewards.

Question 47

According to the personal quality checklist approach,which of the following is a "waste reducer" standard?

A)Calling parents at least once a week
B)Getting résumé completed
C)Weighing under 200 pounds
D)Exercising at least three times a week
E)Maximum 10 hours of TV viewing per week

Question 48

The Myers-Briggs Type Indicator is a commonly used assessment tool for assessing the self-awareness dimension of:

A)cultural intelligence.
B)personality traits.
C)emotional intelligence.
D)personality preferences.
E)career orientation.

Question 49

Your friend Janet wants to take some self-assessment measures to develop her managerial effectiveness.What advice would you give her?

A)"Don't take self-assessment measures;they contribute nothing to your success."
B)"Take the free,easy-to-access measures;they are all about the same."
C)"Look for measures that have an established norm base."
D)"Any test more than a year old is neither relevant nor effective."
E)"Understanding and analyzing self-assessment measures is difficult."

Question 50

The main reason young managers do not actively pursue self-awareness is:

A)pride.
B)schedules.
C)fear.
D)confusion.
E)ignorance.

Question 51

As Dion waited to be called in for his job interview,he kept repeating to himself,"I know I'm the best-fit candidate for this job!" What behavior-focused self-management strategy was he practicing?

A)Self-observation
B)Self-set goals
C)Management of cues
D)Positive self-talk and rehearsal
E)Self-reward and punishment

Question 52

Which of the following behavior-based self-management strategies does the acronym SMART relate to?

A)Self-observation
B)Self-set goals
C)Management of cues
D)Positive self-talk and rehearsal
E)Self-reward and punishment

Question 53

When following the personal checklist approach,as a general rule you should stick with ____________ standards.

A)15 or fewer
B)20 or fewer
C)12 or more
D)10 or fewer
E)20 or more

Question 54

According to the personal quality checklist approach,which of the following is an "activity expander" standard?

A)Calling parents at least once a week
B)Being on time for meetings
C)Answering the phone in two rings
D)Restricting social outings to once a week
E)Maximum 10 hours of TV viewing per week

Question 55

Bernie Sergesteketter and Harry Roberts have devised a tool for self-management called the personal quality checklist.Which of the following steps of this approach is the hardest to do?

A)Creating your action plan
B)Tallying your daily defects
C)Reviewing your tallies
D)Drawing up a checklist of standards
E)Reviewing your action plan

Question 56

When interpreting and applying self-assessment measures,remember that:

A)having a certain personality trait is more important than what you do with it.
B)working a job outside your preferences requires a much higher level of conscious energy.
C)most published self-assessment measures provide approximately the same information.
D)consistency in self-assessment results indicates a less-defined characteristic.
E)using multisource feedback creates confusion.

Question 57

Which of the following is a good advice to follow when interpreting self-assessment measures?

A)Dwell deeply on assessed weaknesses and limitations.
B)Do not get confused by feedback from multiple sources.
C)Use only the latest and relevant self-assessment measures.
D)Realize that some career choices cause behavior outside of preference ranges.
E)Ignore self-assessment results if you really want to enter a certain career.

Question 58

_____ is the ability to function effectively in the context of differences.

A)Personality focus
B)Cultural intelligence
C)Personal value
D)Career orientation
E)Emotional intelligence

Question 59

Bram wants to quit smoking.He puts away lighters and ashtrays,drinks less caffeine,and buys air fresheners to get rid of the stale smoky smell in his room.Bram's actions demonstrate which self-management behavior-focused strategy?

A)Self-observation
B)Self-set goals
C)Management of cues
D)Rehearsal
E)Self-reward

Question 60

A critical point with respect to ____________ is that the saying "practice makes perfect" is only a half-truth.

A)suspension
B)attention
C)retention
D)reproduction
E)motivation

Question 61

List any three important dimensions of self-awareness.Give one example of a leading assessment tool associated with each of those dimensions.

Question 62

What is evidence-based management?

Question 63

List the five key practices involved in evidence-based management.

Question 64

List any three myths of personal effectiveness.

Question 65

What is a personal quality checklist (PQC)? What are the specific steps associated with this approach?

Question 66

Describe the three broad categories of competencies required for managing people.

Question 67

Describe organizational behavior.How does it relate to effective managerial practices?

Question 68

What are the characteristics of best goals? What are the reasons that make goal-setting work?

Question 69

List any three managerial realities.

Question 70

List the six key general work activities that managers deploy their skills to manage.

Question 71

Create a personal quality checklist (PQC)for yourself.

Question 72

Describe the Management Skills Assessment Test (MSAT).What is its objective?

Question 73

What is Big E evidence? Why is it important for managing organizational behavior?

Question 74

Your overweight friend Joe has asked for your advice on improving his health and losing weight.Outline a plan for him based on the five behavior-based strategies toward self-management.

Question 75

Describe the four critical components of learning through observation that Albert Bandura has outlined in his social learning theory.