Deck 15: Delivering Presentations

Question 1

In the SOFTEN model of nonverbal communication,"F" stands for formal expression.

Answer 1

False
Explanation: The SOFTEN model of nonverbal communication in presentations stands for smile,open stance,forward lean,tone,eye contact,and nod.

Question 2

Jarvis was just hired as the manager of a telephone sales department.For his first day of work,he should wear formal attire.

Answer 2

True
Explanation: Generally,formal business attire projects authority and competence,high-level business casual is associated with productivity and trustworthiness,and low-level business casual is associated with creativity and friendliness.As a manager of a department,Jarvis should wear formal business attire.

Question 3

When learning how to do effective presentations,change all of your problem behaviors at the same time to develop a consistent style.

Answer 3

False
Explanation: As you work on your presentation delivery,focus on making a few changes at a time.Attempting to alter too many of your presentation techniques at once may detract from your ability to speak naturally and genuinely.Add new presentation techniques to your repertoire constantly,but also make sure to draw on your natural strengths.

Question 4

A speaker who allows a question-and-answer period takes a risk,as audience members may ask difficult questions.

Question 5

Having presence means commanding attention,garnering respect for your ideas,engaging your listeners,and even inspiring your audiences to action.

Question 6

During a presentation,you should always give detailed explanations for questions because short responses are ineffective.

Question 7

In the opening moments of your presentation,looking for friendly faces in the audience will make you feel more nervous.

Question 8

During a presentation,you should use gestures that show affirmation and acceptance of your audience members.

Question 9

Dexter has to give a 25-minute presentation.He will be able to keep the audience more engaged if he moves around the room.

Question 10

Casual dress is rare in a business-related setting.

Question 11

You should use your presentation to show your thorough understanding of a business issue,but avoid giving away too many of the benefits of your ideas.

Question 12

When colleagues work on team presentations,dividing up the presentation roles leads to a stilted,unnatural presentation style.

Question 13

Complying with audience requests is a bad idea as it will cause you to lose your train of thought.

Question 14

During a presentation,speaking slowly and deliberately throughout will engage the audience..

Question 15

Speakers should pass out handouts during the first minute of a presentation because that is when audiences form their deepest impressions.

Question 16

When you are in the audience,avoid making eye contact because you might distract the presenter.

Question 17

What constitutes business casual dress is interpreted broadly and varies significantly by location and company.

Question 18

When in doubt,the safest way to dress is low-level business casual.

Question 19

During a presentation,when you must speak for lengthy periods without referencing your slides,you should display abstract images.

Question 20

Making eye contact with audience members while presenting can distract you from your message.

Question 21

In the SOFTEN model of nonverbal communication,"N" stands for

A) nod.
B) note.
C) need.
D) necessary.
E) neutrality.

Question 22

Jasmine wants to practice a relaxation technique before her presentation.Which of the following options should she avoid using?

A) letting her mind go blank
B) thinking about things she is grateful for
C) reviewing the problem areas of her speech
D) meditating
E) stretching

Question 23

According to the SOFTEN model of nonverbal communication,during a presentation you should

A) attempt to read your audience and get a sense for how much energy they have.
B) speak very slowly to show how well you know your topic and how much you prepared.
C) put your hands on your hips or fold your arms to convey authority.
D) dress a little more casually than the audience is dressed.
E) smile as much as possible to express your enthusiasm for your topic.

Question 24

Which of the following will help you maintain a flexible approach during your presentation?

A) arriving just before the presentation to avoid nervousness
B) reading your entire message so you do not lose your place
C) focusing on your agenda rather than the needs of the audience
D) explaining any problems that disrupt the presentation
E) knowing the key messages of your presentation

Question 25

Which of the following is one of the best ways to relax immediately before a presentation?

A) gazing at someone who looks skeptical to motivate yourself
B) speaking with audience members to break the ice
C) imagining what could go wrong so you can develop a plan
D) pacing around the room to work off tension
E) drinking milk because it is calming

Question 26

Which of the following is the best way to deliver presentations with authenticity?

A) engaging in frequent name-dropping throughout the presentation
B) talking about your abilities and achievements to impress your audience
C) finding ways to present your real self to your audience
D) attempting to learn the presentation techniques of great speakers
E) avoiding the use of notes as they can be perceived as a sign of weakness

Question 27

Which of the following should you do to quickly manage your nervousness before a presentation?

A) Go for a strenuous physical workout right before the presentation.
B) Think of all the things that could go wrong in the presentation so you can prepare.
C) Take several deep breaths to alleviate your anxiety.
D) Drink a lot of caffeinated beverages so you will feel energized.
E) Review your notes and avoid making eye contact with audience members.

Question 28

Presentations allow you to express your views in a(n)______ environment.

A) two-way
B) one-way
C) one-to-one
D) circular
E) networked

Question 29

According to the SOFTEN model of nonverbal communication,which of the following conveys warmth to the audience?

A) gesturing with palms up
B) folding your arms
C) lowering your shoulders
D) putting your hands on your hips
E) crossing your legs

Question 30

According to the SOFTEN model of nonverbal communication,which of the following facilitates trust?

A) holding on to the podium
B) speaking in a monotone
C) smiling all the time
D) maintaining eye contact
E) maintaining a relaxed posture

Question 31

Which of the following is a guideline connected with the SOFTEN model of nonverbal communication?

A) Go through your presentation quickly because most audiences have a short attention span.
B) Lean back and lower your shoulders to convey self-confidence while presenting.
C) Use your facial expressions to connect with your audience and show enthusiasm for your topic.
D) Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.
E) Avoid gesturing with your hands,arms,body,and head as it is distracting.

Question 32

People often misread body language,so you should

A) stand behind a podium and grip it to keep from waving your hands.
B) avoid making gestures as much as possible.
C) pay attention to your audience member's and adjust your presentation based on their reactions.
D) plan your gestures ahead of time,the way you would choreograph a dance.
E) smile as much as possible to show that you have good intentions.

Question 33

According to the SOFTEN model of nonverbal communication,you should

A) go through your presentations rapidly to show respect for the audience members' time.
B) face the audience directly with a slight forward lean and upright posture during a presentation.
C) avoid making eye contact with your audience as you could lose your train of thought.
D) point to the audience whenever you want them to remember a key point.
E) gesture constantly with your hands,arms,body,and head to keep the audience engaged.

Question 34

During Kirk's presentation,one of his team members asked for the names of additional sources of information about the topic.He promised to get it to her,looked up the sources as soon as he returned to his desk,and emailed the information to his colleague right away.Which aspects of credibility were enhanced by Kirk's action?

A) competence and compliance
B) competence and caring
C) caring and character
D) competence and character
E) caring and command

Question 35

What does "O" stand for in the SOFTEN model of nonverbal communication in presentations?

A) organization
B) originality
C) open stance
D) outward calm
E) optimized body language

Question 36

When you lose your train of thought during a presentation,you should

A) start your presentation all over again.
B) announce a short break that will allow you to collect your thoughts.
C) read from your slides instead of trying to interpret them.
D) tell a few jokes to distract the audience.
E) pause briefly to regain your composure and your line of thinking.

Question 37

Which of the following techniques will help you make your presentation be about people?

A) reading from your slides and letting the audience interpret them as they like
B) introducing colleagues and referring to them by name during your presentation
C) engaging in frequent name-dropping to show your network of contacts
D) using examples from your personal life rather than from business contexts
E) avoiding the use of charts and tables in your slides because numbers are impersonal

Question 38

Which of the following should you strive to establish when delivering a presentation?

A) a synergy
B) dominance
C) complexity
D) a façade
E) a presence

Question 39

Luis is giving a presentation at a business conference.So many people have signed up for his session that it is taking place in a large meeting room in a hotel.To make sure that he uses the room to his advantage while delivering the presentation,Luis should

A) sit on a table at the front of the room to be more visible.
B) stand as close to his seated colleagues as possible so they look up to him.
C) pace around the room throughout his presentation so everyone has a chance to see him.
D) stand upright behind a podium to project authority.
E) position himself in a corner so the attention is on his slides.

Question 40

In order to focus your presentation on people,you should

A) avoid using presentation software or other technology.
B) use a lot of I-statements.
C) include as many photographs as possible in your slides.
D) make individuals and groups the subject of your sentences.
E) stand where you will not be the center of attention.

Question 41

Which of the following is a guideline for fielding questions?

A) Pause before answering a question.
B) Never admit that you do not know the answer.
C) Provide detailed,lengthy explanations.
D) Avoid reframing the question to match your agenda.
E) Defend your position no matter what the audience says.

Question 42

Which of the following is an important principle for effectively interacting with the audience during presentations?

A) Never pause before answering a question.
B) Give short responses,as they are more effective.
C) Never admit that you do not know the answer.
D) Reframe questions to match the audience's agenda.
E) Restrict the number of questions to a minimum.

Question 43

Which of the following should be avoided during most presentations?

A) turning off the lights
B) using blank slides
C) standing to the side of the projection area
D) interpreting the slides
E) speaking before the slide show

Question 44

Which of the following should you do during a presentation?

A) Keep the previous visual on the screen when you speak for lengthy periods.
B) Preview the slides before showing them.
C) Stand in front of the slide projection area so you can point to it.
D) Avoid making a personal connection with your audience.
E) Stand still as you talk to avoid distracting the audience.

Question 45

Erica recently joined Morris Investments,a financial firm.She is trying to decide what to wear to a business meeting where she will make a presentation to important clients.Which of the following should Erica wear?

A) a pantsuit with a silk tank top and closed-toe shoes
B) a tailored business suit,dress shirt,hosiery,leather shoes
C) dress shirt,dress skirt,conservative shoes
D) dress shirt,dress pants,conservative shoes
E) a nice dress with a scarf and high heels

Question 46

Geraldo has joined a small design firm that prides itself on having a non-hierarchical,creative work environment.Which type of business dress would most likely be appropriate for this office?

A) blue jeans,a colorful shirt,and sandals
B) a tailored business suit with a dress shirt and tie
C) a blazer,a tailored shirt,and tailored pants
D) blue jeans,a polo shirt,and athletic shoes
E) a tailored shirt with khakis or chinos

Question 47

Which of the following professionals is making effective use of slides during a presentation?

A) Martha starts her presentation with a slide of a chart rather than with opening remarks.
B) Amy stares at her slides and reads them word for word to the audience.
C) Colin stands in front of the slide projection and talks about the content.
D) Roger uses animated effects every time he switches from one slide to another to jazz up the presentation.
E) Juan displays a blank screen whenever he speaks for lengthy periods without referencing his slides.

Question 48

Which of the following guidelines makes a presentation more effective?

A) speaking to your audience not the screen
B) standing still as you talk so as not to distract the audience
C) using your slides as the primary source of information
D) reading your slides rather than interpreting them
E) starting your slides right away without preliminary remarks

Question 49

Which of the following professionals is following one of the guidelines for effective slide presentations?

A) Ellis does not introduce the slides but just starts them without comment.
B) Shay turns off the lights in the room so his slides will be easier for the audience to see.
C) Teri explains why the information on each slide is important.
D) Heather looks at her slides during most of the presentaton.
E) Pedro displays photographs on the screen whenever he speaks for lengthy periods without referencing his slides.

Question 50

Your colleague Carly recently gave her first presentation to your department.Before starting her slide show,she took a few minutes to remind the audience of their shared work goals.Carly used a keyboard to advance her slides,and she was careful not to block the projection.For each slide,she explained how the information on screen related to her larger takeaway messages.She became flustered when two slides were out of order,but she recovered quickly.Afterward,Carly asked you how she might improve.Which guideline will you remind her of?

A) Do not start your slides right away.
B) Use a remote control to advance slides when possible.
C) Interpret,do not read your slides.
D) Speak to your audience,not the screen.
E) Avoid standing in front of the slide projection.

Question 51

Which of the following statements is a helpful guideline for presenting with slides?

A) Do not practice your slides more than once or the presentation will go stale.
B) Do not start your slides until after you have made preliminary remarks to your audience.
C) Turn out the lights so that the audience can view your slides easily.
D) Create slides that are complete enough not to need any interpretation.
E) Avoid using blank slides as they may cause the audience to lose interest.

Question 52

What does low-level business casual dress project?

A) authority and competence
B) authority and creativity
C) productivity and trustworthiness
D) creativity and friendliness
E) productivity and friendliness

Question 53

Business casual dress is intended to project

A) a comfortable,relaxed feel while maintaining a high standard of professionalism.
B) executive presence and seriousness along with a sense of authority.
C) a balance between a sense of inaccessible authority and individualism.
D) creativity and a strong sense of individuality.
E) an image of importance,power,and rigidity.

Question 54

Which of the following presenters interacts most effectively with the audience during a question-and-answer session?

A) Halim restates his key points rather than really addressing the questions.
B) Elana improvises when she doesn't know the answer to a question.
C) Frank provides lengthy,detailed answers to audience members' questions.
D) Paul tries to respond to each question exactly as it is asked,even if it is off topic.
E) Winona thanks each member of the audience who asks a question.

Question 55

Generally,formal business attire projects

A) trustworthiness.
B) creativity.
C) friendliness.
D) competence.
E) approachability.

Question 56

What does high-level business casual dress project?

A) authority and competence
B) authority and creativity
C) productivity and trustworthiness
D) creativity and friendliness
E) productivity and friendliness

Question 57

If someone asks you something you do not know during a question-and-answer session,what should you do?

A) Reframe the question and then give an answer that fits your agenda.
B) Make up the best answer you can.
C) Change the subject as quickly as possible.
D) Admit that you do not know and offer to find the information.
E) Ask the questioner why he or she wants to know.

Question 58

Which of the following is an important principle for using slides?

A) If you plan to speak for lengthy periods without referencing your slides,turn the presentation off.
B) Avoid establishing eye contact with your audience as that may distract them from the slides.
C) The opening moments of your presentation are valuable,so start the slides right away.
D) Do not spend too much time looking at your slides with your back to the audience.
E) Use animated effects every time you switch from one slide to another to liven up the presentation.

Question 59

How can you be a supportive audience member?

A) Avoid eye contact with the presenter as this may cause him or her to lose focus.
B) Avoid behaviors,such as yawning,that may distract the presenter.
C) Ask repeated questions during and after the presentation.
D) Point out any errors or typos that you notice in the presentation.
E) Publicly offer the presenter advice on making the presentation more useful.

Question 60

Which of the following is the most appropriate type of handout to pass out during a presentation?

A) a printout of a complex budget
B) a copy of the presentation slides
C) a hard copy of the text of the message
D) a pie chart divided into three segments
E) a list of the key takeaway messages

Question 61

What is the SOFTEN model of nonverbal communication in presentations?

Question 62

How do good speakers continue to interact with the audience after the presentation?

Question 63

What are the three main levels of attire for business professionals,and what message does each project?

Question 64

The team that stands close together during a presentation conveys

A) a united front.
B) insecurity.
C) uncertainty about their material.
D) inaccessibility.
E) effective transitions.

Question 65

How does rehearsing before a presentation help a speaker?

Question 66

Which of the following is the best example of a transition between speakers?

A) Christopher sits down,and Lara stands up and starts speaking.
B) Zeke introduces Sarah by previewing her three main points.
C) Ben introduces Angie by explaining how long they have worked together.
D) Leann introduces Miriam by stating what her general topic is.
E) Malik sits down.After a pause,Clyde says,"Well,I guess it's my turn next."

Question 67

Which technique helps team presentations to be more seamless?

A) working independently on research and writing up until the presentation
B) using transitional phrases to pass speaking roles from one person to the next
C) keeping your head down when other team members are speaking to keep the focus on the speaker
D) assigning team roles to people who need to improve in the particular skill that the task requires
E) avoiding referring to each other's names to present more of a team identity

Question 68

Explain how to combine individual efforts into a cohesive whole in a team presentation.

Question 69

When you give a presentation,how can you make your speech about people?

Question 70

What are some of the techniques speakers can use to overcome fear and speak with confidence?

Question 71

What is the difference between internal presentations and external presentations? How does the task of building your credibility differ in the two situations?

Question 72

How does a flexible approach help in delivering presentations? Explain with the help of an example.

Question 73

List some of the guidelines to make an electronic slide presentation effective.

Question 74

Which of the following audience members is being rude to the presenter?

A) Ginni smiles when she agrees with the speaker.
B) Nell sits up straight and wears an alert expression.
C) Cheever nods slightly as he reads the presentation slides.
D) Ayesha watches the speaker except when she jots down important notes.
E) Bill sends text messages during most of the presentation.

Question 75

Which of the following is a common mistake made by teams doing presentations?

A) being so cohesive that their individuality does not show
B) assigning team roles based on individual strengths
C) referring to other team members by name during the presentation
D) standing close to one another during the presentation
E) working independently right up until the presentation