Deck 11: The Challenges of Intercultural Communication: Managing Differences

Question 1

Culture shock is caused by the transition from a familiar culture to an unfamiliar one.

Answer 1

True

Question 2

The second stage of culture shock is the crisis period.

Answer 2

True

Question 3

A rigid,irrational generalization about a category of people is also referred to as ____.​

A)​stereotyping
B)​prejudice
C)​bigotry
D)​racism
E)​ethnocentrism

Answer 3

B

Question 4

Which of the following is not true about racism? ​

A)​racism is only a problem in the U.S.
B)​racism is on the rise throughout the world
C)​racism is driven by culture and economics
D)​racism is driven by psychology and history
E)​racism has been present throughout history

Question 5

When a particular group of people are singled out to bear the blame for certain events or circumstances,this type of prejudice is caused by: ​

A)​scapegoating
B)​societal sources
C)​maintaining social identity
D)​reinforcing cultural identity

Question 6

The notion that one's culture is superior to any other is known as: ​

A)​egocentric
B)​ethnocentrism
C)​supracentrism
D)​Hellenism
E)​transnationalism

Question 7

Culture shock refers to: ​

A)​major changes originating within one's home culture
B)​a mental state experienced by an individual when transitioning between a familiar culture to an unfamiliar culture
C)​major changes originating outside one's home culture
D)​the perception that one's home culture is overwhelmed by external cultural forces

Question 8

At what stage of culture shock does a person begin to recognize the reality of the new setting? ​

A)​adaptation
B)​exhilaration
C)​disenchantment
D)​adjustment
E)​effective functioning

Question 9

The process of learning to live in a new culture is referred to as:       ​

A)​ immersion
B)​acculturation
C)​emulation
D)​ integration
E)​inclusion

Question 10

A conviction that one's own culture is superior to all other cultures is known as:           ​

A)​ethnocentrism
B)​egoism
C)​endoculturalism
D)​multiculturalism
E)​pleurisy

Question 11

Prejudicial attitudes like "I didn't get the promotion because they needed to meet an affirmative action quota" reflect what function of prejudice? ​

A)​value-expressive
B)​utilitarian
C)​ego-defensive
D)​knowledge
E)​reward

Question 12

Why are stereotypes pervasive? ​

A)​human nature is evil
B)​natural selection
C)​the world is simply too complex and dynamic to comprehend in detail
D)​lack of comingled cultures

Question 13

What is the term used to describe 'a cognitive structure containing the perceiver's knowledge,beliefs,and expectancies about some human social groups? 

A)bigotry
B)​stereotyping
C)​schematization
D)prejudice
E)​embedding

Question 14

The two most important aspects of flexible stereotyping are: ​

A)​being open to new information and evidence and being aware of your own zone of comfort
B)​identifying similarities and being open to applying stereotypes to different groups
C)​seeking ways to make new information fit preexisting attitudes and an objective orientation
D)​objectivity and exclusivity
E)​adaptive intensity and flexhumility

Question 15

When prejudicial attitudes provide some benefit to the person that holds them,what functions do they serve? ​

A)​ego-defensive
B)​reward
C)​utilitarian
D)​value-expressive
E)​knowledge

Question 16

What are the levels of ethnocentrism? ​

A)​low,moderate,high
B)​negative,positive,extremely positive
C)​extremely negative,negative,positive
D)​negative,extremely negative
E)​focused,diffused

Question 17

The strongest level of expressed prejudice is ____.​

A)​physical attacks
B)​avoidance
C)​discrimination
D)​antilocution
E)​extermination

Question 18

Ethnocentrism: ​

A)​Western countries are the most ethnocentric
B)​Middle Eastern countries are the most ethnocentric
C)​Scandinavian countries are the most ethnocentric
D)​Asian countries are the most ethnocentric
E)​is common regardless of nationality or geographic location

Question 19

​The process of learning to live in a new culture is referred to as: 

A)​immersion
B)​acculturation
C)​emulation
D)​ integration
E)​inclusion

Question 20

Prejudice serves all of the following functions except: ​

A)​value expressive
B)​ego-defensive
C)​ knowledge
D)​ethnic centering
E)​utilitarian

Question 21

Stereotypes are learned,not innate.​

Question 22

Flexible stereotyping is less problematic than inflexible stereotyping.​

Question 23

Define prejudice and provide an example.

Question 24

What is the difference between prejudice and racism? Define each and explain.​

Question 25

A great deal of prejudice is built into the major organizations and institutions of a society.

Question 26

Ethnocentrism,stereotyping,prejudice,and racism are all linked to a "narrow lens."​

Question 27

Racism is the belief in the inherent superiority of a particular race.​

Question 28

Explain the four functions that prejudice may serve and give an example for each one.​

Question 29

Explain the concepts of societal sources,maintaining social identity,and scapegoating as they relate to prejudice. ​

Question 30

Stereotypes are an affliction only of the uneducated and unintelligent.​

Question 31

Prejudice amounts to a rational generalization about a category of people.​

Question 32

​Explain why stereotypes interfere with intercultural communication. How can we avoid stereotyping?

Question 33

Prejudice serves no function.​

Question 34

What recommendations were made to avoid prejudice and racism?  How are they similar?​

Question 35

Stereotypes are resistant to change and once formed,tend to be reinforced rather than  reduced through direct contact with the target group.

Question 36

Regardless of culture,everyone is ethnocentric to some degree.​

Question 37

Working to maintain your culture while living in another culture is not helpful.
​

Question 38

To function effectively,a society does not need to have any ethnic pride and loyalty to its unique cultural traditions.​

Question 39

Learning about the language of a host culture is all about language acquisition.​

Question 40

What are stereotypes and how do people acquire them?​

Question 41

What is ethnocentrism? What impact does it have on intercultural communication?​

Question 42

Discuss each of the three characteristics of ethnocentrism described in the text. Be sure to include the concepts of levels,universality,and contributions to cultural identity.​

Question 43

What recommendations did the authors offer readers to help them avoid ethnocentric tendencies?​