Deck 1: Developing Your Professional Presence

Question 1

As a sender,immediately after ________ your message,you will most likely ________.

A)encoding;decode your message
B)encoding;choose your medium
C)decoding;choose your medium
D)decoding;prepare feedback
E)encoding;close the dynamic loop

Answer 1

B
Explanation: To communicate your idea to the receiver,you must encode the message.That is,put it into words,images,or actions.While you do this,you also need to choose your medium,e.g. ,a phone conversation,an email,etc.

Question 2

Which of the following workplace activities is most likely to be the one in which your communication skills will be utilized?

A)Calculating whether sales are up this quarter using the latest figures
B)Formulating strategies to manage your new team
C)Persuading your colleagues that your idea will likely lead to increased sales
D)Analyzing the pattern of errors found in your new product
E)Designing algorithms for the to-be-developed software

Answer 2

C
Explanation: None of the other options require communication skills as they are not intended to be directed toward someone,while persuading colleagues requires talking to them and making them understand what you wish to convey.

Question 3

Putting ideas into words,images,or actions takes place during which step in the communication process?

A)Medium determination
B)Transmission
C)Encoding
D)Decoding
E)Interaction

Answer 3

C
Explanation: A sender has an intention,selects a medium of communication,encodes that intention into words,images,or actions;and sends the message through that medium.

Question 4

When a message is decoded,the meaning that is attached to it is filtered by the ________.

A)transmission medium
B)sender's experience
C)receiver's knowledge
D)sender's emotional state
E)dynamic loop

Question 5

The process of ________ a message involves interpreting its words and actions and attaching meaning to them.

A)encoding
B)decoding
C)encrypting
D)channeling
E)blocking

Question 6

Which of the following concepts helps to explain why communication can fail?

A)Transmission
B)Medium
C)Barriers
D)Encoding
E)Interaction

Question 7

Which communication model focuses on a single communication exchange in a linear path from a sender to a receiver?

A)Transmission
B)Physiological
C)Language
D)Transaction
E)Relational

Question 8

A receiver decodes a message by ________.

A)putting it into words,images,or actions
B)selecting a channel through which to transmit it
C)interpreting its words or actions and attaching meaning to them
D)determining the appropriate verbal or nonverbal response that should be sent
E)closing the dynamic loop

Question 9

During the communication process,which of the following acknowledges that one group's learned behaviors may be different than those of another group?

A)Relational context
B)Cultural context
C)Social context
D)Psychological context
E)Physical context

Question 10

Which communication process portrays communication as a dynamic process?

A)The transaction model
B)The relational model
C)The credibility model
D)The interaction model
E)The cultural model

Question 11

Issues such as the distance between communicators and the noise in a room are aspects of what type of context?

A)Language
B)Semantic
C)Physiological
D)Psychological
E)Physical

Question 12

What are the external circumstances that influence communication referred to?

A)Interaction model
B)Feedback
C)Semantic barriers
D)Context
E)Language barriers

Question 13

Which of the following is a complex process of encoding and decoding information,ideas,and feelings?

A)Confidence
B)Communication
C)Professional presence
D)Transmission model
E)Feedback

Question 14

You want to inform your colleague about a change to the project schedule.You decide to call him to inform him about this change.By deciding to use the telephone to complete this communication,you have ________.

A)encoded the message
B)closed the dynamic communication loop
C)filtered the noise in the communication process
D)selected the communication medium
E)decoded the feedback

Question 15

Which of the following terms refers to the process of putting your message into words,images,or action?

A)Transmitting
B)Encoding
C)Receiving
D)Interpreting
E)Decoding

Question 16

Which of the following is an example of encoding a message?

A)Deciding how to phrase a request to your boss for clarification on your new assignment
B)Deciding to read the annual financial report of your company
C)Deciding to purchase a new smart phone so that you can check and send email while you are on the go
D)Deciding to toss out an advertisement that was mailed to you
E)Deciding to read an email sent by a friend

Question 17

Which of the following is a disciplined approach to analyzing and evaluating information to guide actions and decisions?

A)Leadership
B)Critical thinking
C)Communication
D)Professional presence
E)Context

Question 18

Which of the following terms best represents the set of circumstances in which you are communicating?

A)Conciseness
B)Clarity
C)Context
D)Medium
E)Passive listening

Question 19

Which of the following expands the concept of context and is influenced by social and cultural forces?

A)Transaction model
B)Relational context
C)Interaction model
D)Psychological model
E)Language

Question 20

Language that is difficult to understand or is ambiguous is indicative of what type of barrier?

A)Semantic
B)Feedback
C)Physical
D)Psychological
E)Physiological

Question 21

How will your current communication skills help you when in the workplace?

A)They will likely hamper your attempts to communicate.
B)They are inapplicable to communication.
C)They are most likely sufficient to meet every challenge of communication.
D)They will be valuable to you for communicating.
E)They must all be unlearned if you want to successfully communicate.

Question 22

Which model of communication considers a broader set of external forces,such as social or relational issues,in the context of the message?

A)Social
B)Relational
C)Cultural
D)Transaction
E)Physical

Question 23

Communication is the linear transmission of a message from a sender to a receiver.

Question 24

Psychological barriers arise from senders and receivers not using a shared language.

Question 25

The physical context model recognizes that communication is influenced by a broader set of external forces.

Question 26

________ arise from language that is ambiguous or difficult to understand.

A)Psychological barriers
B)Semantic barriers
C)Language barriers
D)Physiological barriers
E)Mixed messages

Question 27

Explain the physiological barrier,language barrier,and psychological barrier of communication.Include examples of each.

Question 28

Describe steps in the transmission model of communication,how and where the process has the potential for failure.

Question 29

Success in communication is affected by a variety of factors,including physical context and audience expectations.

Question 30

A ________ arises when the sender and receiver do not share a common language.

A)psychological barrier
B)semantic barrier
C)language barrier
D)physiological barrier
E)mixed message

Question 31

________ influences the purpose of communication,the best medium to use to communicate the message,and how receivers interpret the message.

A)Collaboration
B)Context
C)Conciseness
D)Clarity
E)Channel

Question 32

The interaction model of communication portrays communication as a dynamic process.

Question 33

Which of the following terms refers to an obstacle that gets in the way of effective communication?

A)Encoder
B)Decoder
C)Context
D)Barrier
E)Channel

Question 34

Good business communication skills ________.

A)can have a positive impact on your life outside of work
B)will help you advance in your career,but will hinder your personal relationships
C)will improve personal relationships,although they offer no financial benefits in your personal or professional life
D)are inapplicable to your personal life
E)are not worth the investment of time and energy necessary to acquire them

Question 35

Polish,confidence,and passion are elements of what type of communication skill?

A)Nonverbal
B)Team
C)Listening
D)Writing
E)Group

Question 36

Why is it important to be aware of the different types of barriers to communication?

Question 37

Discuss the idea of presence and how to develop a professional presence.

Question 38

In its survey of MBA alumni,the Graduate Management Admissions Council found that ________ tops employers' list of essential workplace skills.

A)communication
B)problem solving
C)cognitive skills
D)listening
E)technological

Question 39

Which of the following terms best describes web-based applications designed to promote interactions among people?

A)Cookie
B)Social media
C)Filter
D)Firewall
E)Router

Question 40

A hearing loss is an example of a ________ barrier.

A)psychological
B)semantic
C)language
D)physiological
E)mixed message

Question 41

Which of the following is considered to be one of the core abilities for a successful communicator?

A)Interpersonal communication
B)Time management
C)Presentation skills
D)Communicating through leadership
E)Group management

Question 42

Good written communication skills can improve your relationships with friends and family.

Question 43

The use of social media at the workplace decreases employee satisfaction as it relates to brand awareness.

Question 44

A plan for what and how to communicate is called ________.

A)purposefulness
B)communication strategy
C)audience orientation
D)persuasion
E)professionalism

Question 45

In which of the following is an oral communication method required?

A)Writing news articles
B)Updating Facebook status
C)Participating in teleconferences
D)Updating wikis
E)Tweeting

Question 46

Based on a report issued by American Express and Millennial Branding,which of the following is often cited by managers as a negative attribute of young workers?

A)Strong interpersonal interactions
B)Soft skills regarding communication
C)Excessive self confidence
D)Willingness to work as a team
E)Ability to multitask

Question 47

Which of the following refers to the individual person or people for whom a message is intended?

A)Transmission model
B)Audience
C)Transmitter
D)Passive listener
E)Encoder

Question 48

To achieve successful communication,the communicator must do what?

A)Use active listening skills
B)Write using industry jargon
C)Use follow-up messages
D)Identify decision makers
E)Reach and influence the audience

Question 49

Which of the following communication tools can be used to build brand awareness?

A)Social media
B)Writing
C)Listening
D)Presence
E)Speaking

Question 50

Which of the following are elements of nonverbal communication and professional presence?

A)Team work and writing skills
B)Oral communication and the ability to process information
C)Confidence and technical knowledge
D)Polish,confidence,and passion
E)Team work and technical knowledge

Question 51

Identifying goals,audience,and medium are part of developing what type of strategy?

A)Transmission
B)Planning
C)Communication
D)Presence
E)Relational

Question 52

According to the American Management Association,of the 721 senior-level professionals interviewed,where are most training dollars in these organizations being spent?

A)Basic job skills
B)Technology skills
C)Communication skills
D)Customer relation skills
E)Leadership skills

Question 53

Listening skills are critical for effective salespeople.

Question 54

Effective communicators have a competitive edge in the job market.

Question 55

Which of the following communication skills will make you more valuable to an employer because your skills in this area will help the organization save money AND make money?

A)Confidence
B)Professional presence
C)Cultural
D)Writing
E)Social

Question 56

According to the National Association of Colleges and Employers,what communication-related skills did employers rate as being most important?

A)Team work,presentation skills,and technical knowledge
B)The ability to communicate with those outside of the organization,order processing,and verbal skills
C)Verbal skills,technical knowledge,and the ability to process information
D)Team work,verbal skills,and the ability to process information
E)Team work,technical knowledge,and verbal skills

Question 57

What type of communication skills would be especially helpful for an employee who interacts with a customer on a regular basis?

A)Managing and organizing
B)Leadership and speaking
C)Cultural and writing
D)Reading and writing
E)Listening and speaking

Question 58

How should a communicator judge the effectiveness of communication?

A)Based on whether the audience received the message
B)Based on the nonverbal signals relayed by the audience
C)Based on the response of the audience
D)Based on whether it accomplished its purpose
E)Based on whether it was well received by the audience

Question 59

Most students believe they are best prepared in the area of critical and analytical thinking when they graduate from college.In which area do employers find students well prepared?

A)Teamwork
B)Critical and analytical thinking
C)Written communication
D)Applying knowledge to the real world
E)Complex problem solving

Question 60

Kaylin graduated from college in June.For the last three years she successfully ran a small part-time business while attending school.Her business arranged for the delivery of personalized birthday cakes and other gifts to students in her school.Since many of these students were from different states or countries,this service provided a way for their family and friends back home to celebrate the occasion.Kaylin used social media like Facebook and Twitter to remind potential customers of upcoming birthdays and other gift-giving occasions,like holidays or campus events (care package for mid-term exams,picnic packs to celebrate the arrival of spring after a snowy winter,etc. ).Describe some of the communication issues that Kaylin might have faced while running her college business.

Question 61

Active listening ________.

A)is the same as hearing
B)is an innate skill that involves "reading between the lines"
C)is a learned skill that requires focusing on the speaker
D)never involves feedback on the information
E)decreases the chances of correctly understanding the information

Question 62

Cultural sensitivity ________.

A)applies only to international communication
B)deals exclusively with people who are non-native English speakers
C)does not refer to cultural differences among people of different ages
D)may apply to cultural differences between people of different genders
E)is impossible to achieve given the diversity in the world today

Question 63

A communication ________ refers to a plan for what and how to communicate to ensure that a message achieves its purpose.

A)strategy
B)memorandum
C)code
D)blueprint
E)schema

Question 64

________ listening is a learned skill that requires you to focus on the speaker,make sense of the information that he or she presents,and,when possible,provide feedback about the information to ensure you understand it correctly.

A)Adaptive
B)Active
C)Associative
D)Integrative
E)Constructive

Question 65

________ is the process of influencing your audience to agree with your point of view,recommendation,or request.

A)Coercion
B)Persuasion
C)Active listening
D)Encoding
E)Channeling

Question 66

Which of the following is the process of influencing the audience to agree with your recommendation or request?

A)Professionalism
B)Clarification
C)Conciseness
D)Persuasion
E)Empathy

Question 67

A good communicator ________.

A)must know all technologies
B)knows that all technology choices can be used interchangeably
C)understands that social media are inappropriate for business communication
D)thinks about the implications of technology options and uses his or her choices wisely
E)avoids trendy new technology choices in favor of tried and true methods like phone calls,memos,and face-to-face meetings

Question 68

How can you,as the communicator,increase the likelihood that your message will be accurately understood?

A)Include step-by-step instructions for the audience.
B)Follow up the written communication with a phone call.
C)Make the message easy for the audience to understand.
D)Ask the audience if there is any further information needed.
E)Look for nonverbal feedback from the audience.

Question 69

In addition to telling the truth and taking responsibility for your actions,which of the following is also an example of workplace ethics?

A)Copying leadership on all email
B)Taking credit for the success of a group assignment when you had a leadership role
C)Enlightening a customer on a potentially harmful decision they might be making
D)Imagining the impact of your actions on others
E)Being well prepared for a presentation

Question 70

Which of the following requires living up to the ethical standards of your workplace and industry when developing a communication?

A)Persuasion
B)Conciseness
C)Appropriateness
D)Empathy
E)Professionalism

Question 71

When a communicator develops a message that uses no more words than necessary to convey meaning,what type of writing practice is being used?

A)Persuasive
B)Clarity
C)Conciseness
D)Empathetic
E)Professional

Question 72

In the workplace,which communication skill is most often used?

A)Listening
B)Reading
C)Writing
D)Presenting
E)Speaking

Question 73

________ refers to the learned and shared patterns in a group of people.

A)Context
B)Ethics
C)Collaboration
D)Professionalism
E)Culture

Question 74

Actions,attire,grammar usage,and proofreading all affect the ________ of an employee.

A)professionalism
B)persuasiveness
C)ethics
D)appropriateness
E)presentation

Question 75

Which of the following does an active listener do?

A)Works to interpret the meaning of content to understand what a person is saying
B)Listens to the speaker without comprehending the information
C)Filters out emotional cues
D)Perceives speech but not the body language
E)Thinks only about what is being said and not about why it is being said

Question 76

In the context of doing business with people from other cultures,effective communicators ________.

A)memorize a list of cultural difference between countries
B)are ready to adapt to different cultural needs
C)ignore cultural differences and treat everyone equally
D)treat others as they would like to be treated
E)follow exclusively the communication conventions of their own culture

Question 77

________ is defined as the process of working together to achieve a common goal.

A)Professionalism
B)Collaboration
C)Persuasion
D)Active listening
E)Communication

Question 78

Focusing on a speaker in order to make sense of the information and provide feedback is part of what communication skill?

A)Persuasion
B)Listening
C)Professionalism
D)Clarity
E)Ethics

Question 79

Unambiguous and easily understandable words help improve which aspect of writing?

A)Persuasiveness
B)Clarity
C)Conciseness
D)Professionalism
E)Content

Question 80

Good business communicators understand that ________.

A)their message must influence anyone who might come across it
B)their message must be able to reach their intended audience
C)being a good writer is the only way to reach your audience
D)being a good listener is not necessary to understand audience concerns
E)being a good reader is vital,as it is the only way to gain insights into audience concerns