Deck 12: Types of Business Presentations

Question 1

The typical order of points in a final report is

A) attention-getter, thesis, preview, body, and call-to-action.
B) introduction, background, description of what happened, results, additional resources.
C) purpose, current state, obstacles, next milestone, and forecast for the future.
D) attention, need, satisfaction, visualization, action.

Answer 1

B
Explanation: A final report typically includes the following elements: introduction, background, description of what happened, results, additional resources.

Question 2

All of the following are characteristics of a briefing except:

A) about 2 or 3 minutes in length.
B) typically lack an attention-getter.
C) may include simple visual aids.
D) present complex arguments in favor of a proposal.

Answer 2

B
Explanation: A briefing is such a short talk that it often omits an attention-grabbing introduction.

Question 3

A presentation delivered upon the completion of an undertaking is called a ____________ report.

A) final
B) feasibility
C) progress
D) technical

Answer 3

A
Explanation: A final report is delivered upon the completion of an undertaking.

Question 4

After signing a major public relations contract with the city,Leon presented few brief informal remarks to his team,outlining what he expected from them in this future endeavor.Which type of presentation did Rob deliver?

A) briefing
B) training
C) manuscript
D) report

Question 5

A(n)____________ is a presentation that teaches listeners how to do something.

A) training
B) active learning
C) status report
D) briefing

Question 6

All of the following are elements of a status report except:

A) identify barriers to completing the task.
B) explain how you are dealing with obstacles.
C) state the current status of your project.
D) compare the advantages of your product versus other products.

Question 7

Which of the following is NOT advised as a strategy for helping adults learn?

A) Show them that the material has value in their personal lives.
B) Give them a chance to take an active role in the learning process.
C) Simplify the presentation greatly so they will not be challenged by new material.
D) Speed up or slow down your presentation depending on how well audience members are understanding your ideas.

Question 8

After working on a new computer software system for the past two years,Richard was selected to explain to employees how to use the software.Which of the following workplace presentations is Richard giving in the above situation?

A) status report
B) training
C) final report
D) briefing

Question 9

All of the following approaches will help your audience understand and remember the material you present in your training session EXCEPT:

A) choose one approach and stick to it.
B) use more than one approach in presenting the material.
C) include hands-on activities.
D) incorporate quizzes.

Question 10

Which of the following is NOT recommended if you are delivering a technical report to a nontechnical audience?

A) Include additional examples if audience members look puzzled.
B) Use analogies to clarify concepts.
C) Prepare visuals with precise data shown in the format that is customary for your field.
D) Teach technical terms if they are essential to understanding the presentation.

Question 11

A(n)____________ report evaluates various potential actions and recommends one of the courses of action.

A) evaluation
B) progress
C) feasibility
D) final

Question 12

A ____________ is a short presentation that provides an interested and knowledgeable workplace audience with specific information they need to know to do their jobs.

A) report
B) briefing
C) fill-in talk
D) training

Question 13

Once a month,Samantha is responsible for summarizing to her immediate supervisor all the projects her research team has accomplished that month,along with an account of the team's expenses for the month.Samantha's monthly presentations are

A) status reports.
B) budget requests.
C) trainings.
D) briefings.

Question 14

A typical briefing

A) focuses on preparing employees to do the job at hand.
B) is organized with an attention-getter, thesis, preview, body, and call to action.
C) lasts about fifteen minutes.
D) is delivered in a passionate, dramatic style

Question 15

Sarah has been asked to take a couple of minutes to summarize for her subordinates the new safety policies adopted by the board of directors.Sarah's presentation is called a

A) proposal.
B) explanation.
C) training.
D) briefing.

Question 16

A feasibility report typically contains all of the following elements EXCEPT:

A) evaluation of solutions.
B) criteria.
C) methodology.
D) a humorous opening line.

Question 17

Which of the following is NOT a strategy to use in a training session?

A) Cover only necessary information.
B) Start with the least important detail and then work up to the most important details.
C) Emphasize the organization of your material.
D) Link the topic to the audience.

Question 18

A ____________ presents information that you (or a group or person you represent)have learned or done.

A) report
B) explanation
C) training
D) briefing

Question 19

The typical order of points in a status report is:

A) introduction, background, what happened, results, additional resources.
B) attention-getter, thesis, preview, body, call to action.
C) purpose, current state, obstacles, next milestone, forecast for the future.
D) attention, need, satisfaction, visualization, action.

Question 20

The first step in planning a training program is to

A) write a report.
B) identify the specific results you want to bring about.
C) locate the staffing and physical resources you will need.
D) choose a training approach.

Question 21

One clear way to link the familiar to the unfamiliar for an audience is to

A) ask for direct participation.
B) include a startling statistic.
C) use personal interjections.
D) compare and contrast new information to information the audience already knows.

Question 22

The purpose of a proposal is to

A) introduce a problem.
B) solve a problem.
C) advocate that your audience take specific action.
D) explain the impact of a program.

Question 23

Use a __________________ pattern of organization when the audience is already aware that a problem exists and they are trying to decide among several potential solutions.

A) problem solution
B) criteria satisfaction
C) comparative advantages
D) motivated sequence

Question 24

All of the following are tips for delivering your training session EXCEPT:

A) use specialized terminology.
B) explain the payoffs your audience will gain by listening to your presentation.
C) compare your topic to concepts the audience is already familiar with.
D) start with an overall picture of what you plan to discuss.

Question 25

Use a __________________ pattern of organization when the audience does not feel a strong need to change from the status quo.

A) motivated sequence
B) problem solution
C) criteria satisfaction
D) topical

Question 26

Use a __________________ pattern of organization when the audience is not pondering a choice among alternative plans for solving a problem.

A) sales pitch
B) criteria satisfaction
C) comparative advantages
D) chronological

Question 27

Which of the following is NOT recommended for helping you emphasize the organization of your material in a training session?

A) use signposts
B) number your main points
C) avoid redundancy
D) add internal previews and summaries

Question 28

Adam was explaining security procedures to new interns at his firm.It was difficult for the interns to understand what Adam was talking about because he used technical language they weren't familiar with.Which strategy for presenting an effective training is Adam failing to use in the above situation?

A) Incorporate activities that directly involve the audience.
B) Explain how the information will help the audience.
C) Avoid jargon.
D) Compare unfamiliar concepts to familiar concepts.

Question 29

Persuasive presentations differ from informative presentations because they

A) are unethical.
B) don't advocate a position.
C) seek to change the way an audience thinks, feels, or acts.
D) use manipulation.

Question 30

A presentation that attempts to create a favorable image concerning a specific cause is a

A) motivational speech.
B) goodwill speech.
C) sales presentation.
D) proposal.

Question 31

When Exxon's ship,the Valdez,was found responsible for an immense oil spill in the waters off Alaska,Exxon began to deliver televised presentations aimed at preserving their public image.These presentations were examples of

A) motivational speeches.
B) proposals.
C) sales presentations.
D) goodwill speeches.

Question 32

The most typical and straightforward approach for organizing a proposal is a _______________ pattern of organization.

A) chronological
B) criteria satisfaction
C) motivational sequence
D) problem solution

Question 33

___________________ are personalized remarks that you insert into a presentation.

A) Signposts
B) Interjections
C) Previews
D) Jargons

Question 34

When giving an explanation of a complicated concept or process,you will usually be most successful when you

A) compare the concept with one already familiar to the audience.
B) give a long, detailed explanation.
C) mention each point only once to avoid confusion.
D) use technical language to build your credibility.

Question 35

Use a __________________ pattern of organization when you want the audience to take action and you can use vivid word pictures to describe the problem and the solution.

A) pictorial
B) butterfly
C) problem solution
D) motivated sequence

Question 36

The ____________________ pattern of organization places several alternatives side by side and shows why yours is the best

A) motivated sequence
B) criteria satisfaction
C) problem solution
D) comparative advantages

Question 37

Suhana has been chosen to present the results of her anatomy project in a poster session at the State Science Fair.Which of the following would NOT be good advice for Suhana to follow during her poster session?

A) Speak more loudly than you usually would to a small group.
B) Create clear labels that explain the purpose of each visual.
C) Present details about her work in a 12- to 15-minute speech.
D) Be enthusiastic.

Question 38

A presentation that attempts to generate enthusiasm is a

A) motivational speech.
B) goodwill speech.
C) sales presentation.
D) proposal.

Question 39

All of the following will help you link your training to audience interests EXCEPT:

A) demonstrate that your information can bring positive consequences for your listeners.
B) read from a well-prepared script.
C) provide examples and comparisons your listeners can personally relate to.
D) show how your information can help listeners avoid negative consequences.

Question 40

Which of the following is NOT one of the organizational plans suggested in your text for persuasive presentations?

A) cyclical
B) problem solution
C) criteria satisfaction
D) comparative advantages

Question 41

Which of the following would contribute to an effective delivery of a group presentation?

A) When it is your turn to speak, look at your teammates.
B) When you're not speaking, look at the audience with undivided attention.
C) If you are bored when a team member is speaking, look at your notes to hide your boredom.
D) Choose a seating format that will allow each speaker to get up and sit down without running into obstacles or bumping into one another.

Question 42

During his sales pitch to a prospective customer,Morrie conceals the fact that the product has been experiencing a number of functionality problems.Which tactic is Morrie using to try to convince this customer to buy the product?

A) coercion
B) persuasion
C) manipulation
D) propaganda

Question 43

All of the following are true about the organizational structure of a team presentation except:

A) each speaker should provide a mini-introduction to their own segment.
B) when each new speaker begins, it's already obvious there is a transition, so speakers don't need to state a transition verbally.
C) the conclusion can be delivered by the final speaker or by a master of ceremonies.
D) introductions of speakers can be handled by a master of ceremonies or they can be delivered by each speaker in turn.

Question 44

A good measure of whether a particular message is ethically persuasive is:

A) it strengthens your claim.
B) it is psychologically appealing to audience members.
C) the information is accurate, and the recipient is truly free to make a choice.
D) it is a popular belief or action.

Question 45

Which of the following situations would detract the most from the audience's trust in you as a speaker?

A) You will derive personal benefits if the audience accepts your proposal, but you do not reveal this to the audience.
B) You will derive personal benefits if the audience accepts your proposal, but you confess this to your audience and then show them how the proposal will benefit them as well as you.
C) You have credentials in the area about which you are speaking.
D) You cite impartial third parties who support your position.

Question 46

If you use threats in an attempt to persuade an individual into action,which of the following tactics would you be using?

A) coercion
B) persuasion
C) manipulation
D) propaganda

Question 47

For sales presentations,all of the following are suggested except

A) Plan what you will say in advance.
B) Plan to speak only about 30 percent of the time, and let your client do the rest of the talking.
C) If your clients want to interrupt your presentation, ask them to hold their questions until you have completed your remarks.
D) Show compassion toward the needs of your client.

Question 48

Which of the following is defined as the act of motivating others,through communication,to voluntarily change a particular belief,attitude,or behavior?

A) manipulation
B) persuasion
C) coercion
D) information

Question 49

Which is the best advice for seeking a raise?

A) Describe how much effort you put into your job.
B) Clarify ways in which you have directly contributed to your company's profits.
C) Remind your boss of how long you have worked for the company without a raise.
D) Deliver your request in an emotional way.

Question 50

Which of the following is NOT a guideline from your text for welcoming a guest?

A) Your remarks will often set the tone for the whole event.
B) Mention the significance of the occasion.
C) Thank the guest for coming.
D) Do not mention your own name.

Question 51

Which of the following is NOT suggested by your text as a way to enhance your credibility?

A) Focus on important differences between your views and those of the audience.
B) Demonstrate your competence.
C) Earn the trust of your audience.
D) Present your ideas in an impartial manner.

Question 52

Which of the following is NOT a guideline for a sales presentation?

A) Focus on what's great about your product more than you focus on answering the buyer's concerns.
B) Spend more time listening than talking.
C) Emphasize the benefits of your products more than their features.
D) Get to know your clients before you deliver your sales presentation.

Question 53

Which of the following is NOT an advisable way to treat opposing evidence when your listeners are highly informed about your topic?

A) Bring up opponents' arguments and refute them.
B) Discuss both sides of the issue so it won't seem as if you are ignorant.
C) Do not bring up any evidence or ideas that oppose your point of view.
D) If listeners are hostile, compare your ideas to theirs, and explain why your ideas are more desirable.

Question 54

All of the following are guidelines for effective psychological appeals EXCEPT:

A) Avoid bringing up any evidence that contradicts your claim.
B) Present ample evidence to support your claims.
C) Defer your thesis if you expect your audience to be strongly opposed to your claim.
D) Tailor your speech to the interests, needs, and attitudes of the key decision makers in your audience.

Question 55

Which of the following is NOT a characteristic of an effective closing strategy for a sales presentation?

A) Focus on closing the immediate sale, not on developing a long-term relationship with clients.
B) Keep an optimistic attitude.
C) Assure the client that your product exceeds their needs.
D) Call for action from the client.

Question 56

All of the following are potential effects of group presentations on the audience EXCEPT:

A) hearing from several speakers can provide variety that can help keep the audience interested.
B) audience members are likely to learn more when they hear from speakers who represent a variety of skill sets.
C) team presentations tend to reduce audience receptivity.
D) the audience can hear a more complete message when the perspectives of several speakers are included.

Question 57

In which of the following cultures would the words of a witness probably be regarded with suspicion?

A) Euro-American
B) Polynesian
C) Arab Gulf states
D) African

Question 58

All of the following are logical fallacies EXCEPT:

A) bandwagon.
B) common ground.
C) either-or.
D) ad hominem.

Question 59

Which of following is NOT recommended while your group is delivering its presentation?

A) Set aside extensive rehearsal time for group presentations.
B) Group members who aren't currently speaking should review their notes while others are speaking.
C) Group members should give their full attention to the person who is speaking.
D) Speakers should be positioned for quick access and minimal time between speakers.

Question 60

In public speaking,the phrase "common ground" refers to

A) an occasion in which several speakers share the stage.
B) a strategy in which the speaker shows that some of her or his beliefs are similar to the audience's beliefs.
C) telling the audience what they want to hear, whether you believe it or not.
D) a legal strategy often used successfully by public speakers who are advocating new zoning laws.

Question 61

Which of the following is NOT a guideline from your text for presenting an award?

A) The first step in every award presentation must be to announce the name of the award recipient.
B) Don't forget to state the name and nature of the award.
C) Explain the criteria used in selecting the recipient.
D) Give examples to show how the person met those criteria.

Question 62

Since trainings follow a learn-as-you-go philosophy,there is no need to provide a preview before you start teaching the first topic.

Question 63

Which of the following IS good advice to follow when you are toasting someone?

A) Choose a moment when everyone is most likely to be present.
B) The longer your toast, the more respect it shows.
C) Maintain eye contact with the person you are toasting.
D) Drink an alcoholic beverage or two before you give the toast to loosen yourself up and allow you to present more eloquently.

Question 64

It is usually best to begin a training session with an overall picture of the topic being presented.

Question 65

Internal summaries and previews should be eliminated from business training sessions.

Question 66

A briefing should include an attention getter,a detailed explanation of main points and supporting points,and a memorable conclusion.

Question 67

In a status report you should identify challenges you have encountered and the steps you are taking to meet those challenges.

Question 68

During a business training session,it isn't important to find ways to link the topic to the audience's interests.You already know they will remain attentive because attendance is a requirement of their job.

Question 69

All reports should be rather formal and should be accompanied by a written document.

Question 70

A report that evaluates a potential action and recommends how the organization should proceed is called a feasibility report.

Question 71

Internal summaries and internal previews are recommended during a training session because they help the audience understand the structure of the material you are presenting.

Question 72

A feasibility report should delineate the criteria that were used to evaluate alternative courses of action.

Question 73

Interjections (e.g.,"now this is important")clutter up the flow of an informative presentation and should be avoided.

Question 74

Any technical report should be free from jargon.

Question 75

A final report should provide background information,describe what occurred during the project,summarize the results,and explain to audience members how they can obtain more detailed information about the project.

Question 76

Which of the following is NOT a guideline from your text for introducing a speaker?

A) Explain how the speaker's remarks will have value for the audience.
B) Precede last names by the formal titles of "Mr." or "Dr." when you introduce men, and precede last names by first names when you introduce women.
C) Showcase the speaker's most important credentials.
D) Briefly preview the topic the speaker will address.

Question 77

If you are introducing a speaker,you should

A) use an impromptu introduction to create a sense of relaxed informality.
B) show respect to the person you are introducing by looking at them during your remarks.
C) plan an introduction that is at least five minutes long, to allow time to adequately cover the speaker's credentials.
D) practice your introduction enough so you don't have to rely on notes.

Question 78

Which of the following is NOT a guideline from your text for accepting an award?

A) Don't act surprised, even if you are surprised.
B) Say thank you at the beginning and again at the end of your presentation.
C) Explain how the reward makes a difference in your life.
D) Remember that brevity is important.

Question 79

An effective training will provide as much detail as possible about the topic.

Question 80

The purpose of a training session is to teach the audience how to do something.