Question 1

Credibility can be defined as the persuasive force that comes from the audience's belief in and respect for the speaker.

Accepted Answer

A) True 
 B)False  True

Question 2

Zaya knows that her listeners will have a hostile attitude toward her proposal for reducing employee benefits.Her best shot at winning them over would be to state her thesis clearly in the beginning of her presentation.

Accepted Answer

A) True 
 B)False  False

Question 3

In a status report you should identify challenges you have encountered and the steps you are taking to meet those challenges.

Accepted Answer

A) True 
 B)False  True

Question 4

A presentation delivered upon the completion of an undertaking is called a ____________ report.

Accepted Answer

A)  final 
B)  feasibility 
C)  progress 
D)  technical 
A)  final 
B)  feasibility 
C)  progress 
D)  technical

Question 5

A feasibility report should delineate the criteria that were used to evaluate alternative courses of action.

Accepted Answer

A) True 
 B)False

Question 6

The typical order of points in a status report is:

Accepted Answer

A)  introduction, background, what happened, results, additional resources. 
B)  attention-getter, thesis, preview, body, call to action. 
C)  purpose, current state, obstacles, next milestone, forecast for the future. 
D)  attention, need, satisfaction, visualization, action. 
A)  introduction, background, what happened, results, additional resources. 
B)  attention-getter, thesis, preview, body, call to action. 
C)  purpose, current state, obstacles, next milestone, forecast for the future. 
D)  attention, need, satisfaction, visualization, action.

Question 7

During a business training session,it isn't important to find ways to link the topic to the audience's interests.You already know they will remain attentive because attendance is a requirement of their job.

Accepted Answer

A) True 
 B)False

Question 8

Identify four patterns for organizing a persuasive message.What are the different characteristics of each pattern? Suggest one specific situation in which you might use each one.

Accepted Answer

The four patterns for organizing a persu

Question 9

Use a __________________ pattern of organization when the audience is already aware that a problem exists and they are trying to decide among several potential solutions.

Accepted Answer

A)  problem solution 
B)  criteria satisfaction 
C)  comparative advantages 
D)  motivated sequence 
A)  problem solution 
B)  criteria satisfaction 
C)  comparative advantages 
D)  motivated sequence

Question 10

Persuasive speeches aim to change the way the audience thinks,feels,or acts.

Accepted Answer

A) True 
 B)False

Question 11

Goodwill speeches,feasibility reports,motivational talks,and tributes are all classified as persuasive speeches.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT advised as a strategy for helping adults learn?

Accepted Answer

A)  Show them that the material has value in their personal lives. 
B)  Give them a chance to take an active role in the learning process. 
C)  Simplify the presentation greatly so they will not be challenged by new material. 
D)  Speed up or slow down your presentation depending on how well audience members are understanding your ideas. 
A)  Show them that the material has value in their personal lives. 
B)  Give them a chance to take an active role in the learning process. 
C)  Simplify the presentation greatly so they will not be challenged by new material. 
D)  Speed up or slow down your presentation depending on how well audience members are understanding your ideas.

Question 13

Any technical report should be free from jargon.

Accepted Answer

A) True 
 B)False

Question 14

All of the following are potential effects of group presentations on the audience EXCEPT:

Accepted Answer

A)  hearing from several speakers can provide variety that can help keep the audience interested. 
B)  audience members are likely to learn more when they hear from speakers who represent a variety of skill sets. 
C)  team presentations tend to reduce audience receptivity. 
D)  the audience can hear a more complete message when the perspectives of several speakers are included. 
A)  hearing from several speakers can provide variety that can help keep the audience interested. 
B)  audience members are likely to learn more when they hear from speakers who represent a variety of skill sets. 
C)  team presentations tend to reduce audience receptivity. 
D)  the audience can hear a more complete message when the perspectives of several speakers are included.

Question 15

All of the following are guidelines for effective psychological appeals EXCEPT:

Accepted Answer

A)  Avoid bringing up any evidence that contradicts your claim. 
B)  Present ample evidence to support your claims. 
C)  Defer your thesis if you expect your audience to be strongly opposed to your claim. 
D)  Tailor your speech to the interests, needs, and attitudes of the key decision makers in your audience. 
A)  Avoid bringing up any evidence that contradicts your claim. 
B)  Present ample evidence to support your claims. 
C)  Defer your thesis if you expect your audience to be strongly opposed to your claim. 
D)  Tailor your speech to the interests, needs, and attitudes of the key decision makers in your audience.

Question 16

A(n)____________ is a presentation that teaches listeners how to do something.

Accepted Answer

A)  training 
B)  active learning 
C)  status report 
D)  briefing 
A)  training 
B)  active learning 
C)  status report 
D)  briefing

Question 17

A presentation that attempts to generate enthusiasm is a

Accepted Answer

A)  motivational speech. 
B)  goodwill speech. 
C)  sales presentation. 
D)  proposal. 
A)  motivational speech. 
B)  goodwill speech. 
C)  sales presentation. 
D)  proposal.

Question 18

Which of the following is defined as the act of motivating others,through communication,to voluntarily change a particular belief,attitude,or behavior?

Accepted Answer

A)  manipulation 
B)  persuasion 
C)  coercion 
D)  information 
A)  manipulation 
B)  persuasion 
C)  coercion 
D)  information

Question 19

After working on a new computer software system for the past two years,Richard was selected to explain to employees how to use the software.Which of the following workplace presentations is Richard giving in the above situation?

Accepted Answer

A)  status report 
B)  training 
C)  final report 
D)  briefing 
A)  status report 
B)  training 
C)  final report 
D)  briefing

Question 20

All of the following are elements of a status report except:

Accepted Answer

A)  identify barriers to completing the task. 
B)  explain how you are dealing with obstacles. 
C)  state the current status of your project. 
D)  compare the advantages of your product versus other products. 
A)  identify barriers to completing the task. 
B)  explain how you are dealing with obstacles. 
C)  state the current status of your project. 
D)  compare the advantages of your product versus other products.

Credibility can be defined as the persuasive force that comes from the audience's belief in and respect for the speaker.

Zaya knows that her listeners will have a hostile attitude toward her proposal for reducing employee benefits.Her best shot at winning them over would be to state her thesis clearly in the beginning of her presentation.

In a status report you should identify challenges you have encountered and the steps you are taking to meet those challenges.

A presentation delivered upon the completion of an undertaking is called a ____________ report.

A feasibility report should delineate the criteria that were used to evaluate alternative courses of action.

The typical order of points in a status report is:

During a business training session,it isn't important to find ways to link the topic to the audience's interests.You already know they will remain attentive because attendance is a requirement of their job.

Identify four patterns for organizing a persuasive message.What are the different characteristics of each pattern? Suggest one specific situation in which you might use each one.

Use a __________________ pattern of organization when the audience is already aware that a problem exists and they are trying to decide among several potential solutions.

Persuasive speeches aim to change the way the audience thinks,feels,or acts.

Goodwill speeches,feasibility reports,motivational talks,and tributes are all classified as persuasive speeches.

Which of the following is NOT advised as a strategy for helping adults learn?

Any technical report should be free from jargon.

All of the following are potential effects of group presentations on the audience EXCEPT:

All of the following are guidelines for effective psychological appeals EXCEPT:

A(n)____________ is a presentation that teaches listeners how to do something.

A presentation that attempts to generate enthusiasm is a

Which of the following is defined as the act of motivating others,through communication,to voluntarily change a particular belief,attitude,or behavior?

After working on a new computer software system for the past two years,Richard was selected to explain to employees how to use the software.Which of the following workplace presentations is Richard giving in the above situation?

All of the following are elements of a status report except:

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Interpersonal Strategies and Skills

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Filters

Exam 12: Types of Business Presentations

Credibility can be defined as the persuasive force that comes from the audience's belief in and respect for the speaker.

Zaya knows that her listeners will have a hostile attitude toward her proposal for reducing employee benefits.Her best shot at winning them over would be to state her thesis clearly in the beginning of her presentation.

In a status report you should identify challenges you have encountered and the steps you are taking to meet those challenges.

A presentation delivered upon the completion of an undertaking is called a ____________ report.

A feasibility report should delineate the criteria that were used to evaluate alternative courses of action.

The typical order of points in a status report is:

During a business training session,it isn't important to find ways to link the topic to the audience's interests.You already know they will remain attentive because attendance is a requirement of their job.

Identify four patterns for organizing a persuasive message.What are the different characteristics of each pattern? Suggest one specific situation in which you might use each one.

Use a __________________ pattern of organization when the audience is already aware that a problem exists and they are trying to decide among several potential solutions.

Persuasive speeches aim to change the way the audience thinks,feels,or acts.

Goodwill speeches,feasibility reports,motivational talks,and tributes are all classified as persuasive speeches.

Which of the following is NOT advised as a strategy for helping adults learn?

Any technical report should be free from jargon.

All of the following are potential effects of group presentations on the audience EXCEPT:

All of the following are guidelines for effective psychological appeals EXCEPT:

A(n)____________ is a presentation that teaches listeners how to do something.

A presentation that attempts to generate enthusiasm is a

Which of the following is defined as the act of motivating others,through communication,to voluntarily change a particular belief,attitude,or behavior?

After working on a new computer software system for the past two years,Richard was selected to explain to employees how to use the software.Which of the following workplace presentations is Richard giving in the above situation?

All of the following are elements of a status report except:

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Interpersonal Strategies and Skills

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Filters