Deck 6: Implementing Corporate Social Responsibility

Question 1

A strategy is a basic approach,method,or plan for achieving an objective.

Answer 1

True

Question 2

Skeptics call cause-related marketing "conservation philanthropy".

Answer 2

False

Question 3

A company's charitable contributions are not tax-deductible.

Answer 3

False

Question 4

Job descriptions that include sustainability duties encourage accountability.

Question 5

The most effective assurance that information in a corporate sustainability report is correct is provided by independent,external auditors.

Question 6

In traditional philanthropy,foundations and corporations give grants to profitable organizations that then spend the money to meet stated goals.

Question 7

The top management of a company sets the tone for the company's social goals.

Question 8

At most companies CSR is still incidental,and rarely supplemental,to core business strategies.

Question 9

Most mission statements center on profits and products.

Question 10

Checkbook philanthropy is an active approach to philanthropy.

Question 11

Social responsibility is still frequently seen as a superfluous activity only indirectly related to the bottom line,one that costs money,takes time,and reduces efficiency.

Question 12

To be effective,performance goals must be general and progress toward them should be measurable.

Question 13

Corporate philanthropy is a large part of overall private philanthropy in the U.S.every year.

Question 14

A progressive business model is one in which the central strategy for creating value is based on meeting market demands.

Question 15

In terms of a company's social report,the opposite of transparency is opacity.

Question 16

Cause-related marketing is a variant of strategic philanthropy in which charitable contributions are based on purchases of a service.

Question 17

The triple bottom line has become the most accepted approach to CSR reporting because it can satisfy a range of demanding stakeholders.

Question 18

Most companies begin with an early founding impulse for truth,justice,and the stakeholder way.

Question 19

There is no single formula for social responsibility that fits all companies.

Question 20

When a company changes its philosophy of giving money to charitable organizations from pure generosity to commercial objectives,it is called strategic philanthropy.

Question 21

Companies can manage their responses to social pressures by moving through a process of:

A) hiring and firing.
B) customer service.
C) expanding their product lines.
D) CSR implementation.

Question 22

Which of the following is a relevant categorization of stakeholders according to their power to affect a firm's business?

A) Neutral,supportive,or confrontational
B) High,medium,or low influence
C) Neutral,investors,or environmentalists
D) Feminists,investors,or environmentalists

Question 23

The two elements that determine the CSR orientation of a firm are its business model and its:

A) strategic alliances.
B) leadership.
C) investor relations.
D) philanthrocapitalism.

Question 24

Which of the following sketches stakeholders in categories and depicts their relationship to the firm?

A) Analysis map
B) Stakeholder model
C) Stakeholder map
D) Concept map

Question 25

Which of the following is a relevant categorization of stakeholders according to their orientation to the firm?

A) Confrontational,neutral,or supportive
B) High,medium,or low influence
C) Neutral,low,or medium influence
D) Feminists,investors,or environmentalists

Question 26

Most companies,including nearly all of the largest multinationals,vary in their reaction to pressures in the operating environment across a spectrum from reluctance to enthusiasm.At the right of this spectrum:

A) the extent of companies' citizenship is determined by the power of stakeholders over their behavior.
B) companies accept social obligations and may work to mitigate adverse impacts on society before regulations can be passed.
C) companies focus on making a profit and resist demands to go beyond the minimum duty of obeying the law.
D) companies seek to be proactive by anticipating demands and resolving problems before they arise.

Question 27

Which of the following is a rare variant of the progressive model wherein a founder with noble impulses left a culture inclined to corporate responsibility?

A) The local business
B) The large corporation
C) The traditional business
D) The small company

Question 28

As a first step in implementing corporate social responsibility,a corporation should:

A) engage in dialog with a range of stakeholders.
B) translate strategy into specific goals and performance objectives.
C) assess its current situation and activities.
D) develop an overall strategy for corporate responsibility.

Question 29

The basic purpose of a company that defines the type of business in which the company is engaged in and explains how it differs from its competitors is called a:

A) GRI.
B) mission statement.
C) social issue.
D) corporate social reporting method.

Question 30

Which of the following defines a business,differentiates it from competitors,explains relationships with stakeholders,and focuses energy on critical activities and goals?

A) Mission statement
B) Annual report
C) Social contract
D) Code of conduct

Question 31

When Hershey Foods states that its purpose is "to consistently create shareholder value by achieving excellence in every aspect of our business," this is called its:

A) social issue.
B) GRI.
C) corporate social reporting method.
D) mission statement.

Question 32

Which of the following statements about a CSR review is false?

A) It explores regulatory requirements,but cannot examine competitors' initiatives.
B) It involves an engagement of stakeholders to reveal expectations in society.
C) It can begin with a definition of CSR to provide a focus.
D) It involves a discovery of core values.

Question 33

_____ values are the central beliefs that guide decisions and reside deep in a company's culture.

A) Created
B) Implicit
C) Core
D) Protected

Question 34

A progressive business model:

A) is one where social performance is based on the response of the management teams to pressures in the business environment.
B) focuses on making a profit and resists demand to go beyond the minimum duty of obeying the law.
C) defines a strategy that meets market needs by mitigating social problems.
D) is one in which the central strategy for creating value is based on meeting market demands.

Question 35

According to Michael Porter and Mark Kramer,an "essential test" for the worthiness of any additional social initiative is to determine whether it presents an opportunity to create _____ that is,a meaningful benefit for society that is also valuable to the business.

A) collective norms
B) collective strategies
C) shared value
D) shared essential

Question 36

Which of the following refers to a basic approach,method,or plan for achieving an objective?

A) Vision
B) Initiative
C) Mission
D) Strategy

Question 37

The statement of how a business will create value by selling something in the marketplace is called:

A) a business model.
B) the triple bottom line.
C) a scenario.
D) cause-related marketing.

Question 38

A progressive business model:

A) is one where social performance is based on the response of the management teams to pressures in the business environment.
B) focuses on making a profit and resists demand to go beyond the minimum duty of obeying the law.
C) defines a strategy that meets market needs by mitigating social problems.
D) is one in which the central strategy for creating value is based on meeting market demands.

Question 39

A traditional business model:

A) is one in which the central strategy for creating value is based on meeting market demands while complying with the law.
B) is one where social performance is based on the response of the management teams to pressures in the business environment.
C) defines a strategy that meets market needs by mitigating social problems.
D) focuses on making a profit and resists demand to go beyond the minimum duty of obeying the law.

Question 40

_____ are those social issues/impacts related to factors that influence success in the marketplace.

A) Competitive social issues
B) Generic social issues
C) Value chain social impacts
D) Comprehensive social impacts

Question 41

This is the economic growth that meets the needs of the present without consuming social and environmental resources in a way that harms future generations.

A) Protectionism
B) Assurance
C) Triple bottom line
D) Sustainable development

Question 42

This is the state in which company social policies,processes,and actions are visible to external observers.

A) Opacity
B) Integrity
C) Accountability
D) Transparency

Question 43

The standard that uses economic,environmental,and social performance indicators that are based on GRI standards is called the:

A) triple bottom line.
B) social audit.
C) business model.
D) value chain.

Question 44

In 2009,U.S.charitable giving was about $304 billion.The largest proportion of this was given by:

A) corporations.
B) foundations.
C) individuals.
D) charitable bequests.

Question 45

The international effort to develop uniform standards for company reports is called the:

A) social audit.
B) triple bottom line.
C) GRI.
D) stakeholder engagement.

Question 46

When a company gives monetary gifts to society in order to advance social welfare,it is called:

A) the triple bottom line.
B) a social audit.
C) philanthropy.
D) volunteering.

Question 47

All of the following are examples of environmental performance indicators in the triple bottom line EXCEPT:

A) energy use.
B) taxes paid.
C) changes in natural habitats caused by the company's operations.
D) materials used by weight or volume.

Question 48

Tasks like revising or creating policies,budgeting resources,and assigning work are a part of the:

A) mission statement.
B) vision statement.
C) action plan.
D) code of conduct.

Question 49

Verification by audit that information in a corporate sustainability report is correct is known as:

A) triple bottom line.
B) social audit.
C) sustainability reporting.
D) assurance.

Question 50

When a company assesses its social impact on society,it has performed a(n):

A) triple bottom line report.
B) social audit.
C) probability matrix.
D) impact matrix.

Question 51

In terms of a company's social reports,the opposite of _____ is:

A) opacity;hidden.
B) transparency;opacity.
C) altruism;opacity.
D) transparency;altruism.

Question 52

In terms of GRI indicators,which of the following is an environmental performance indicator?

A) Percentage of employees trained in the organization's anticorruption policies
B) Voluntary donations to communities
C) Net revenues
D) Materials used by weight or volume

Question 53

In terms of GRI indicators,which of the following is an economic performance indicator?

A) Materials used by weight or volume.
B) Total number of substantiated complaints.
C) Number of jobs supported in the supply chain.
D) Total value of financial and in-kind contributions to political parties.

Question 54

Formulas for CEO compensation are almost universally focused on attaining:

A) specific financial goals.
B) performance goals.
C) core values of responsibility.
D) core values of citizenship.

Question 55

All of the following are examples of social performance indicators in the triple bottom line EXCEPT:

A) total amount of employee wages and benefits.
B) total hours of employee training.
C) total number of incidents of discrimination and actions taken.
D) total number of substantiated complaints regarding breaches of customer privacy.

Question 56

The purpose of this concept is to appraise the overall impact of a firm's operations by adding non-financial measures to traditional financial results.

A) Triple bottom line
B) Traditional business model
C) Progressive business model
D) Code of conduct

Question 57

At most companies CSR is still ___,and largely ___,to core business strategies.

A) essential;fundamental
B) circumstantial;intentional
C) incidental;supplemental
D) supplemental;incidental

Question 58

_____ is the documentation and disclosure of how closely corporate operations conform to the goal of sustainable development.

A) Assurance
B) Sustainable development
C) Triple bottom line
D) Sustainability reporting

Question 59

With regard to CSR,the growing number of board committees and vice presidents of corporate responsibility implies more _____ than usually exists in practice.

A) decentralization
B) silent decentralization
C) centralization
D) libertarianism

Question 60

All of the following are examples of economic performance indicators in the triple bottom line EXCEPT:

A) net revenues.
B) taxes paid.
C) ratio of basic salary of men to women by employee category.
D) charitable monetary contributions to local organizations.

Question 61

When a corporation aligns its charitable strategy with its business strategy,it is known as:

A) venture philanthropy.
B) strategic philanthropy.
C) philanthrocapitalism.
D) altruism.

Question 62

Explain what is meant by the "triple bottom line" in GRI reporting.

Question 63

To complete the cycle of CSR implementation,companies can assess and report information about their social performance.What are the two main purposes that companies achieve by publishing such reports?

Question 64

Explain what is meant by the concept of "strategic philanthropy" and give a business example of this concept.

Question 65

Explain what is meant by corporate social responsibility.

Question 66

What is philanthrocapitalism?

Question 67

Which of the following is an emerging form of philanthropy that uses market forces to achieve results?

A) Checkbook philanthropy
B) High impact philanthropy
C) Philanthrocapitalism
D) Microphilanthropy

Question 68

What is a strategy? Discuss the implementation of a CSR strategy.

Question 69

When American Express Co.advertised that it would donate 3 cents per transaction to nonprofit anti-hunger groups over a two-month period for all charges against its credit card,it was an example of:

A) cause-related marketing.
B) checkbook philanthropy.
C) the triple bottom line.
D) a scenario.

Question 70

Define a business model and explain its purpose.

Question 71

Explain what is meant by corporate philanthropy and how it is expressed.

Question 72

Explain how a company can do a social audit when it decides to evaluate its impact on society.

Question 73

Explain the basic components of a company's mission statement.What should be included in this statement?

Question 74

Distinguish between the progressive business model and the traditional model as they relate to corporate responsibility.

Question 75

Discuss cause marketing.What are the criticisms of cause marketing?

Question 76

Which of the following is a traditional,passive form of corporate philanthropy characterized by donations to multiple worthy causes without any relationship to business strategy?

A) Altruism
B) Cause-related marketing
C) Checkbook philanthropy
D) Venture philanthropy

Question 77

What is checkbook philanthropy?

Question 78

Explain what an action plan is and how it facilitates CSR implementation.

Question 79

Which of the following is a variant of strategic philanthropy in which charitable contributions are based on purchases of a product?

A) Altruism
B) Checkbook philanthropy
C) Venture philanthropy
D) Cause-related marketing

Question 80

Explain what the Global Reporting Initiative (GRI)is intended to accomplish.