Deck 10: Special Issues in Training and Employee Development

Question 1

All of the following are arguments regarding how managing diversity can provide a competitive advantage except _________.

A)turnover reduction
B)cost
C)market share
D)flexibility

Answer 1

A

Question 2

An example of an internal pressure that affects organization's training needs is _____________

A)the need to develop managers with a global perspective.
B)failure to provide training.
C)managing workforce diversity.
D)basic skills training.

Answer 2

B

Question 3

Excluding women and minority employees from training programs

A)violates the Age Discrimination in Employment Act.
B)is acceptable if it does not affect their pay.
C)is acceptable if "business necessity" can be shown.
D)violates Title VII of the 1964 Civil Rights Act.

Answer 3

D

Question 4

____ percent of companies require mandatory cultural training for international assignments

A)15
B)25
C)35
D)55

Question 5

If an expatriate were assigned to ___________ the rigor of their pre-departure training should be highest for which of the following country assignments?

A)Vietnam
B)Canada
C)Scotland
D)France

Question 6

For overseas assignments that require a considerable degree of interpersonal interaction,the best type of training method is ______________

A)interactive video
B)e-learning
C)case studies
D)experiential

Question 7

Cross-cultural preparation

A)should not include families,because they are not the company's responsibility.
B)focuses on preparing the plant in the other country for a newcomer.
C)should help to prepare the expatriate and his/her family for cultural differences.
D)is not necessary for the overseas assignment if he/she is chosen carefully.

Question 8

Key component of effective managing diversity programs include all except _______

A)top management support.
B)improving relations with external stakeholders.
C)make work/life balance initiatives such as flextime available.
D)issue company uniforms to all employees to foster a sense of company unity.

Question 9

Use of ___________ is growing due to their knowledge and lower cost.

A)host-country nationals
B)expatriates
C)third-country nationals
D)parent-country nationals

Question 10

Which of the following is not an example of a situation that may result in legal action?

A)Failing to provide adequate training.
B)Requiring attendance in training employees may find offensive.
C)Failure to ensure equal treatment during training.
D)Requiring trainees travel offsite for training.

Question 11

___________ is a country high on femininity while ________ is a country high in masculinity.

A)France,Netherlands
B)Germany,Japan
C)Netherlands,Japan
D)Netherlands,Russia

Question 12

Which of the following is not associated with long-term success of diversity programs?

A)Managers are rewarded for progress toward diversity goals.
B)Diversity goals are tied to business objectives.
C)Diversity programs are evaluated in terms of productivity.
D)Employee feedback is collected and management responds to it.

Question 13

Cultures high in __________ expect participation in exercises and questioning to be determined by status in the company or culture.

A)masculinity
B)power distance
C)individualism
D)time orientation

Question 14

An expatriate

A)works for a company in an assignment in another country.
B)is an employee who has left the firm to join another company.
C)works in a country other than their country of origin.
D)is alien working for a U.S.company in the U.S.

Question 15

An employee who has a country of origin from both the parent country and host country where they work.

A)parent-country national
B)expatriate
C)host-country national
D)third-country national

Question 16

The goals of diversity training include all of the following except

A)to eliminate values,stereotypes,and managerial practices that inhibit employees' development.
B)to allow employees to contribute to organizational goals regardless of their race,gender,religion,sexual orientation,cultural background,or family status.
C)to promote equal access to jobs and training opportunities.
D)to facilitate succession planning.

Question 17

Surveys of diversity training efforts have found all except _____

A)the most common area addressed is the pervasiveness of stereotypes,assumptions and biases.
B)over 50% of respondents report programs have a long term effect.
C)three-fourths of respondents leave training with a positive attitude toward diversity.
D)fewer than one-third of companies do a long-term evaluation.

Question 18

___________ is (are)an example of a high rigor training method.

A)Briefing employee's performance at all possible times during the day
B)Role play
C)Videos
D)Case studies

Question 19

Which of the following is not a potentially dangerous legal situation for employers?

A)An employee being injured during a training activity.
B)Breach of confidentiality.
C)Offering a training course that some employees may have already had.
D)Using copyrighted material without permission.

Question 20

The ___________ allows employers to deduct the cost of training provided to employees as a business expense.

A)Employer Assistance Program
B)Educational Reimbursement Program
C)IRS Code 19,Section 3
D)Employment Training Expenses Act

Question 21

Companies are not liable for training conducted by vendors if damages or injuries occur.

Question 22

A study by the department Labor found recent civil rights laws have made training necessary for promotion as available for women and minorities as white males.

Question 23

Awareness of Hofstede's five dimensions helps trainers prepare cross-cultural preparation programs.

Question 24

Employers are not required to make reasonable accommodation in a training program for a disabled employee if the employee does not request it.

Question 25

Training focusing on teamwork and empowerment would likely be more effective in high masculinity cultures compared to high femininity cultures.

Question 26

Copyrights protect the expression of an idea,but not the ideas that the material contains.

Question 27

Recent corporate scandals are leading to greater use of business games and role playing in teaching employees behaviors necessary for compliance with laws and regulations.

Question 28

Which of the following is not an example of a training issue related to an internal training need?

A)melting the glass ceiling
B)the Workforce Investment Act
C)basic skills training
D)joint union-management programs

Question 29

All but one of the following is true of the glass ceiling.Name the exception.

A)The barrier may be due to a lack of access to training programs,developmental job experiences and developmental relationships,such as mentoring
B)Research has found significant gender differences in access to job experiences involving transitions or creating change
C)The barrier may be due to stereotypes that hinder the development of women and minorities
D)Research shows male managers have received more assignments involving high levels of responsibility than female managers of similar ability and managerial level

Question 30

The first step in the succession planning process is to ___________

A)Develop the succession planning review.
B)Determine how employee potential will be measured.
C)Identify the employees who are included in the plan.
D)Identify what positions are included in the plan.

Question 31

Succession planning involves except which of the following?

A)Requires senior management to systematically conduct a review of leadership talent in the company.
B)Assures that top-level management talent is available.
C)It identifies specific employee replacements for each managerial position within the company.
D)It provides a set of developmental experiences that managers must complete to be considered for top management positions.

Question 32

All employers are required,under ADA,to make reasonable accommodation in training programs.

Question 33

Notes describing discriminatory remarks made by trainees during training cannot be used as evidence of discrimination.

Question 34

_______ is a unique,comprehensive database and directory of occupational titles,worker competencies,and job requirements and resources.

A)O*NET
B)HRIS
C)The Department of Labor Job Bank
D)The Workforce Investment Act data base

Question 35

One of the main reasons employees refuse and expatriate assignment is loss of income and/or career derailment of their spouse.

Question 36

Lecture is a preferred method of instruction in Brazil because power distance is high and trainees dislike arguing with each other.

Question 37

Characteristics of the best coaches are empathetic,supportive,practical,and ________

A)conscientious
B)same sex as protégé
C)self-confident
D)energetic

Question 38

Because the Chinese culture is low on individualism,it is important for trainers to highlight individual accomplishments in training.

Question 39

Basic skills programs

A)should be high profile so trainees can publicly participate.
B)are not really needed in today's companies.
C)should be based on the gap between current skill levels and desired skill level.
D)should be highly abstract and conceptual to challenge trainees.

Question 40

____________ is a major training and development issue facing companies today is how to move women and minorities into upper-level management positions.

A)Affirmative Action
B)Succession planning
C)Lack of basic skills
D)Breaking the glass ceiling

Question 41

What are Hofstede's five cultural dimensions and what are their implications for training?

Question 42

Identify factors important for expatriates to be successful in overseas assignments.What,if any,personality factors are related to expatriate success? Identify other factors related to expatriated failure and success.

Question 43

Cultural immersion refers to the process of sending employees directly into communities where they have to interact with persons from different cultures,races,and/or nationalities.

Question 44

What is skill-based pay? How would a skill-based pay system influence each of the following phases of the training system:Needs Assessment;Learning Environment;Training delivery methods;and Evaluation?

Question 45

A cycle of disillusionment among minority and female employees often results from an approach to managing diversity that involves only abiding by the laws.

Question 46

List the training related situations that may result in legal action?

Question 47

On-the-job training may be viewed skeptically by Russian employees.

Question 48

What is the Glass Ceiling,what are the likely causes of the Glass Ceiling and

Question 49

Managing diversity through adherence to legislation is a low cost and effective approach.

Question 50

In skill-based pay systems,trainers are managers and technical school faculty.

Question 51

The attitude awareness and change approach to managing diversity has been criticized for focusing on group differences.

Question 52

Company sponsored mentoring programs are one form of school-to-work transition.

Question 53

Diversity can be considered any dimension that differentiates one person from another.

Question 54

The first step in the ICE program,diagnosis,involves collecting information about the manager's personality,skills,and interests.