Deck 5: Transfer of Training

Question 1

Electronic performance support systems (EPSS)________

A)tend to causes lapses in skills.
B)require extra training if transfer is desired.
C)facilitate transfer of new skills by providing information as needed.
D)do not appear to have an impact on transfer of training in spite of their potential.

Answer 1

C

Question 2

The characteristics of the learning environment is referred to as _________.

A)training design
B)work environment
C)stimulus-response field
D)goal-learning context

Answer 2

A

Question 3

All of the following are true regarding a learning organization except ______

A)learning at the group and organizational level is the primary focus.
B)training processes are aligned with company goals.
C)training is viewed as part of a system to create human capital.
D)it has a capacity to adapt and change.

Answer 3

A

Question 4

The theory of identical involves _______ and __________.

A)fidelity,near transfer
B)fidelity,far transfer
C)cognitive strategies,far transfer
D)cognitive strategies,near transfer

Question 5

______ refers to converting explicit knowledge to tacit knowledge.

A)Combination
B)Internalization
C)Externalization
D)Socialization

Question 6

A self-management module might include

A)identifying factors that could contribute to lapses and how to avoid them.
B)ways to avoid one's own manager while on the joB.
C)ways to work independently of peers back on the job to avoid hindrances.
D)a discussion of the next training program to take.

Question 7

_____ is personal knowledge based on individual experience and personal communications through discussion and demonstrations.

A)Explicit
B)Implicit
C)Internalized
D)Tacit

Question 8

In the Instructional Design Model,transfer is the next step after _____________

A)needs assessment.
B)selection of training methods.
C)ensuring employee readiness for training.
D)creating a learning environment.

Question 9

Self-management ____________

A)refers to one's attempt to eliminate the need for a manager.
B)is important because employees want to be treated as individuals.
C)is important because managers have too much to do.
D)involves controlling ones behavior and applying new skills on the job.

Question 10

All but ____________ is a mode of knowledge sharing.

A)socialization
B)tacit
C)combination
D)externalization

Question 11

According to the cognitive theory of transfer,

A)the likelihood of transfer is related to the trainee's ability to retrieve learned capabilities.
B)transfer is more likely when trainees have memorized a new body of knowledge than when they have learned a new skill.
C)knowledge is easier to retrieve from memory than skill,because of the latter's behavioral component.
D)it is not effective to illustrate for trainees the various applications of new knowledge or skill.

Question 12

Application assignments are most commonly associated with the ________ theory of transfer.

A)cognitive
B)identical elements
C)stimulus generalization
D)near and far

Question 13

The stimulus generalization approach to transfer suggests that _________

A)stimuli in the work context must be the same as the stimuli in the training context in order for transfer to occur.
B)the work context must match the training context for transfer to occur.
C)training should emphasize principles underlying a skill in order for that skill to be applied to one's work.
D)the response to stimuli in the training session should extend back to the job because of the strength of the stimuli.

Question 14

All of the following except ________ are work environment characteristics that influence transfer.

A)technological support
B)opportunity to perform
C)peer support
D)subordinate support

Question 15

All of the following except __________ are components of Noe's transfer of training model.

A)trainee characteristics
B)training design
C)duration of training
D)work environment

Question 16

Training and development is a component of _____________ goals in managerial incentive plans.

A)fiscal
B)environmental
C)strategic
D)productivity

Question 17

___________ occur(s)when trainees use previously learned,less effective capabilities instead of trying to apply recently learned capabilities.

A)Regression
B)Lapses
C)Forgetting
D)Reverse inhibition

Question 18

The greatest level of support a manager can provide for training is _________.

A)attend training sessions
B)provide financial support for training activities
C)teach in training programs
D)provide support to trainees in use of new capabilities

Question 19

_____ refers to the process of using learned skills and knowledge over time.

A)Generalization
B)High-leverage learning
C)Maintenance
D)Goal-directed learning

Question 20

Research shows that just over ______ percent of employees successfully transfer training immediately after completing training and ____ percent one year after training.

A)90,50
B)80,40
C)60,30
D)40,10

Question 21

The purpose of having a CLO (chief learning officer)is

A)to ensure trainers locate knowledge and distribute it.
B)to develop ways for team members to collaborate across different locations.
C)to develop,implement and link a knowledge culture with the companies technology infrastructure.
D)to design training programs for managers.

Question 22

Externalization is the process of sharing tacit knowledge in its original form as tacit knowledge.

Question 23

Planning for transfer is best done after training occurs since trainees' knowledge and abilities are known.

Question 24

An action plan is a tool specifying steps both the manager and trainee will take to ensure training transfers to the job.

Question 25

Training to prevent lapses is more important for trainees with low-self efficacy than those with normal or high self-efficacy.

Question 26

Programs that emphasize near transfer should teach general concepts and broad principles.

Question 27

Which of the following is not an example of a knowledge management method?

A)High fidelity simulations
B)After-action review
C)Communities of practice
D)Organizational intranet

Question 28

Transfer of training refers to successful application of material learned in training to the job.

Question 29

Lapses are very useful because they help identify the circumstances that will have the most negative effect on transfer of training.

Question 30

The lowest level of management support for training is accommodating attendance at training.

Question 31

Research shows that opportunity to use skills is the most important component of climate for transfer.

Question 32

Knowledge management involves designing and implementing tools,processes,systems,structures and cultures to improve creation,sharing and use of knowledge.

Question 33

Trainers can use information from EPSS to analyze transfer of training problems.

Question 34

Research shows that although trainees exposed to self-management strategies exhibit higher levels of transfer of learning,their job satisfaction is higher than those not provided with self-management.

Question 35

Four modes of knowledge sharing are socialization,externalization,internalization and integration.

Question 36

Typically,30 to 45 percent of a manager's bonus pay is based on development.

Question 37

A pass-fail policy for components of a training program has been shown to change employees' view of training from one of a "vacation from the job" to one of greater engagement with training.

Question 38

Most formal courses convert knowledge via the combination process.

Question 39

________ refers to an individual who develops,implements,and links a knowledge/learning culture with the company's technology infrastructure?

A)Chief Technical Officer (CTO)
B)Chief Learning Officer (CLO)
C)Chief Training Dissemination Officer (CTDO)
D)Chief of Knowledge Transfer Officer (CKTO)

Question 40

Which of the following is a reason knowledge management systems fail?

A)Organizations do not adequately fund them
B)The systems are not updated and become obsolete
C)Coordination between the training and information technology departments is inadequate
D)Organizations do not adequately consider how to motivate employees to share knowledge

Question 41

What is transfer of training? What are the important components of the transfer process? Which component is most important in the process?

Question 42

Communities of practice are one form of knowledge management.

Question 43

Describe work-related factors that may inhibit the transfer of new capabilities back to the job.How are lapses related to factors that inhibit transfer?

Question 44

Describe the identical elements,stimulus generalization and cognitive theories.Compare and contrast the three and give an example of each.

Question 45

One of the two reasons knowledge management systems fail is because there is inadequate coordination between the training and information technology departments.

Question 46

The mode of knowledge sharing involving metaphors,models,and concepts is externalization.

Question 47

What is self-management,why is it important and what components should a self-management program contain?

Question 48

What are the key features of a learning organization?

Question 49

One of the two reasons knowledge management systems fail is because the technology is too complicated.