Deck 1: Introduction to Employee Training and Development

Question 1

_____ refers to the process of moving jobs from the United States to other locations in the world.

A) Inpatriation
B) Job rotation
C) Offshoring
D) Insourcing

Answer 1

C

Question 2

The ADDIE model is most closely associated with:

A) employee recruitment and selection.
B) employee training and development.
C) diversity management.
D) quality management.

Answer 2

B

Question 3

_____ refers to a systematic approach for developing training programs.

A) Total quality management
B) Continuous learning
C) Training design process
D) Orientation training program

Answer 3

C

Question 4

According to the ASTD competency model,a business partner:

A) determines how workplace learning can be best used to help meet the company's business strategy.
B) plans and monitors the effective delivery of learning and performance solutions to support the business.
C) designs, delivers, and evaluates learning and performance solutions.
D) uses industry knowledge to create training that improves performance.

Question 5

Which of the following steps of the training design process involves person and task analysis?

A) Ensuring transfer of training.
B) Developing an evaluation plan.
C) Conducting needs assessment.
D) Monitoring and evaluating the program.

Question 6

Which of the following statements is true of Millennials?

A) They are also known as Generation X or Baby Boomers.
B) They grew up during a time when the divorce rate doubled, the number of women working outside the home increased, and the personal computer was invented.
C) They are often considered to be workaholics and rigid in conforming to rules.
D) They are believed to have high levels of self-esteem, to the point of narcissism sometimes.

Question 7

_____ refer to teams that are separated by time,geographic distance,culture,and/or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

A) Quality circles
B) Virtual teams
C) Six Sigma teams
D) Ad hoc teams

Question 8

The ASTD competency model:

A) is designed to help sales associates make more personal connections with shoppers.
B) describes companywide effort to continuously improve the ways people, machines, and systems accomplish work.
C) describes what it takes for an individual to be successful in the training and development field.
D) is a framework to analyze competition in an industry and formulate a business strategy.

Question 9

Which of the following training programs is mandated by law?

A) Orientation training program.
B) Leadership development program.
C) Safety training program.
D) Cross-culture training program.

Question 10

Informal learning:

A) is developed and organized by a company.
B) is not required for the development of human capital.
C) cannot be controlled by the employees.
D) leads to the effective development of tacit knowledge.

Question 11

Which of the following is true of tacit knowledge?

A) It is easily codified and transferred from person-to-person.
B) Formulas and definitions are examples of tacit knowledge.
C) Formal training and development programs limit the extent to which tacit knowledge can be acquired.
D) It cannot be shared through employee personal interactions with peers, colleagues, and experts.

Question 12

A(n)_____ is an example of tacit knowledge.

A) employee's experience
B) business process
C) flowchart
D) formula

Question 13

Which of the following is an example of human capital?

A) Corporate culture
B) Patent
C) Customer loyalty
D) Work-related competence

Question 14

_____ is a companywide effort to continuously improve the ways people,machines,and systems accomplish work.

A) Stakeholder management
B) Diversity management
C) Total quality management
D) Talent management

Question 15

_____ involves highly trained employees known as Champions,Master Black Belts,Black Belts,and Green Belts.

A) Six Sigma
B) Lean manufacturing
C) Instructional System Design
D) Just-in-time

Question 16

_____ capital refers to the sum of the attributes,life experiences,knowledge,inventiveness,energy,and enthusiasm that the company's employees invest in their work.

A) Intellectual
B) Human
C) Customer
D) Social

Question 17

Which of the following statements is true of the Instructional System Design (ISD)model?

A) There is a single universally accepted instructional systems development model.
B) The model rarely follows a neat, orderly, step-by-step approach of activities.
C) The model eliminates the need for trainers to provide detailed documents of each activity found in the model.
D) The model has no underlying assumptions.

Question 18

Which of the following statements is true of human capital?

A) Human capital is an organization's tangible asset.
B) Motivation to deliver high-quality products and services is a part of human capital.
C) It is easy to imitate or purchase an organization's human capital.
D) Human capital is standardized throughout all companies.

Question 19

The core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction.

A) ISD
B) ADDIE
C) PERT
D) TQM

Question 20

The fifth step in the training design process is to develop an evaluation plan that involves identifying:

A) an appropriate training method.
B) the requirements for training.
C) employees with motivation and basic skills.
D) the types of outcomes training is expected to influence.

Question 21

Companies cannot gain a competitive advantage solely through their human resource management practices.

Question 22

Training department managers are involved to a greater extent in the project manager role than are specialists who hold other jobs.

Question 23

Training design processes should be rigid and not flexible.

Question 24

In the ASTD competency model,the _____ plans,obtains,and monitors the effective delivery of learning and performance solutions to support the business.

A) project manager
B) learning strategist
C) business partner
D) knowledge worker

Question 25

There is not one universally accepted instructional systems development model.

Question 26

The least amount of learning content in companies concerns basic skills.

Question 27

ISO standards are involuntary.

Question 28

In a learning organization,improvements in product or service quality stop when formal training is completed.

Question 29

Training differs from development in that training tends to be more future-focused than development.

Question 30

Quality circles refer to teams that are separated by time,geographic distance,culture,and/or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

Question 31

Which of the following statements is true of training?

A) The reporting relationship between human resource management and the training function is standard across companies.
B) Including training as part of the human resource function allows the training function to be decentralized to better respond to unique needs in different business units.
C) Organizational development professionals are seldom responsible for training.
D) For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.

Question 32

Tacit knowledge tends to be the primary focus of formal training and employee development.

Question 33

Companies separate training from the human resource function because it allows the training function to be decentralized.

Question 34

_____ refers to the integrated use of training and development,organizational development,and career development to improve individual,group,and organizational effectiveness.

A) Six Sigma
B) Knowledge management
C) Business process reengineering
D) Human resource development

Question 35

Informal learning cannot replace formal training and employee development.

Question 36

Due to globalization,the supply for talented employees exceeds the demand.

Question 37

Training and development activities in a company are said to be outsourced when they are provided by _____.

A) in-house consultants
B) company managers
C) company trainers
D) government organizations

Question 38

Team building,conflict avoidance,and change management are typically specialized by _____ professionals.

A) talent management
B) organizational development
C) quality management
D) informal learning

Question 39

Treating employees differently based on their age,such as only inviting younger employees to attend training or development programs,can result in adverse legal consequences.

Question 40

Social networking facilitates decentralized decision making.

Question 41

Discuss the core values of TQM.

Question 42

List and explain the number of different ways that learning occurs in a company.

Question 43

What are the four intangible assets that can be most directly influenced by training and development?

Question 44

The reporting relationship between human resource management and the training function is standardized across companies.

Question 45

According to the ASTD competency model,foundational competencies are used to a different extent in each role or specialization by training and development professionals.

Question 46

When training is provided by consulting firms and government organizations,it is said to be outsourced.

Question 47

Training and development courses are found in psychology departments at colleges and universities.

Question 48

List and describe the four major forces influencing the workplace and learning.

Question 49

Organizational development professionals in a company primarily focus on identifying the top talent in the company.

Question 50

What are the roles that training and development professionals can take according to the ASTD competency model?