Deck 11: The Future of Training and Development

Question 1

Bernard has been working with Miller Advertising firm for a couple of years.He works from remote locations and does not work at the firm's office.He communicates with his colleagues through e-mails and videoconferencing.Which of the following indicates Bernard's work set up?

A) Blended learning.
B) Telecommuting.
C) Cloud computing.
D) Teleimmersion.

Answer 1

B

Question 2

Which of the following involves collaboration and nonlearning technologies,such as microblogs,and is integrated with knowledge management?

A) Transformative learning.
B) Embedded learning.
C) Experimental learning.
D) Adventure learning.

Answer 2

B

Question 3

An interaction between two or more people mediated by a computer is called _____.

A) outsourcing
B) benchmarking
C) process consultation
D) digital collaboration

Answer 3

D

Question 4

_____ refers to work that is conducted in a remote location where the employee has limited contact with peers but is able to communicate electronically.

A) Blended learning
B) Telecommuting
C) Cloud computing
D) Teleimmersion

Question 5

Social network analysis:

A) is an application that suggests how to modify behavior and be more responsive to team members.
B) provides realistic, life-sized holographic projections in which employees can hear and see collaborators as if they were physically present in the office.
C) identifies performance gaps or deficiencies and examines training as one possible solution for the business units.
D) is a mapping tool that can be used to reduce costs and improve communications within an organization.

Question 6

Which of the following is a technology that provides realistic,life-sized holographic projections in which employees can hear and see collaborators as if they were physically present in the office?

A) Metaprogramming.
B) Cloud computing.
C) Teleimmersion.
D) Telecommuting.

Question 7

Which of the following is a criticism of the traditional training design model?

A) The trainer is the least important component of the design.
B) It is a linear approach driven by subject-matter experts.
C) It assumes that the training content is unstable.
D) It takes very little time compared to the rapid instructional design model.

Question 8

_____ refers to a company's ability to make a profit without sacrificing the resources of its employees,the community,or the environment.

A) Sustainability
B) Accountability
C) Diversity training
D) Eco-management

Question 9

Which of the following signifies a training challenge for virtual work arrangements?

A) A company has to develop a map of informal connections between employees.
B) Training on the working culture of a company has to be organized for newly recruited employees at the company's central office.
C) A company has to invest in training delivery methods that facilitate digital collaboration.
D) A company considers its location, organization structure, and employment relationships as its limiting factors.

Question 10

The difference between formal training programs and embedded learning is that:

A) embedded learning focuses more on the development of competencies that can benefit the employee and the company over the long term.
B) formal training programs include task-specific, real-time content and simulation that are accessible during work, as well as real-time collaboration in virtual workspaces.
C) formal training programs focus on providing short-term oriented learning that the employee needs to complete key job tasks.
D) embedded learning focuses on learning that is integrated with knowledge management and that occurs on the job as needed.

Question 11

Anderson Enterprises,an advertising firm,planned to make its communication process more efficient and effective and hence interviewed employees to collect details about the flow of information in the organization.Flow charts were then created that depicted the way information was passed on to every member in the team.They also prepared maps to show interaction between different departments.This approach helped the firm increase inter-departmental communication and reduce costs for the company.Which of the following approaches is being used by Anderson Enterprises?

A) Social network analysis.
B) Just-in-time learning.
C) Rapid instructional design.
D) Cloud computing approach.

Question 12

_____ refers to learning that occurs on the job as needed.

A) Embedded learning
B) Just-in-time learning
C) Mobile learning
D) Adventure learning

Question 13

Increased use of contingent workers and increased flexibility to meet customer needs will lead training departments to have a greater focus on _____.

A) traditional training methods
B) lecture and presentation methods
C) expert systems and electronic performance support systems
D) classroom training

Question 14

Which of the following statements is true about demands of the managers with regard to training?

A) Managers are demanding that the training departments increase the number of courses and programs being offered without directly addressing a business issue or performance problem, as it leads to holistic development.
B) Managers are demanding training courses that are shorter and that focus only on the necessary content.
C) To ensure that learning and transfer of training occur in the larger courses, managers have asked trainers to act as coaches to supplement the training and create detailed modules for reference.
D) Managers are not emphasizing on pre-class assignment completion and are using less post-course job aids.

Question 15

Which of the following is a trend in the delivery of training?

A) Managers demanding longer training courses.
B) Managers demanding the training courses to include excessive content.
C) Managers reducing the number of on-the-job training opportunities.
D) Managers being asked to act as coaches to supplement training.

Question 16

Which of the following is true of virtual work arrangements?

A) Successful virtual knowledge teams do not need structure or leadership.
B) Virtual work arrangements include virtual teams but exclude telecommuting.
C) Virtual knowledge teams have constant membership.
D) In virtual work arrangements, location is not a limiting factor.

Question 17

Which of the following statements is true of rapid instructional design (RID)?

A) In rapid instructional design, resources that are devoted to design and delivery of instruction cannot be reallocated.
B) In rapid instructional design, instructional content and process can be developed independently of each other.
C) Rapid instructional design is a self-serviced, modifiable, and on-demand computing system that provides information technology infrastructure over a network.
D) Rapid instructional design refers to the company that rents out access to software for a specific application.

Question 18

_____ refers to learning with and from others through face-to-face interactions occurring in classrooms,conferences,and group meetings,as well as online.

A) Transformative learning
B) Experimental learning
C) Social learning
D) Discovery learning

Question 19

All of the following are examples of RID strategies EXCEPT _____.

A) combining different steps of the design process such as analyses and evaluation
B) conducting separate analyses of training needs and learning outcomes
C) developing instruction around job aids
D) using shortcuts (e.g., use existing records for needs assessment; conduct focus groups)

Question 20

Which of the following statements about embedded learning is true?

A) It excludes social learning.
B) Its products include task-specific, real-time content and simulation that are accessible during work, as well as real-time collaboration in virtual workspaces.
C) It is independent of knowledge management.
D) It focuses more on the development of competencies that can benefit the employee and the company over the long term.

Question 21

With digital Avatar,corporate trainers can create animated versions of themselves for online instruction.

Question 22

Which of the following is the benefit of using an application service provider?

A) It ensures that the training content and methods match the local culture of the workforce.
B) It saves the company costs related to the purchase or maintenance of an internal network or intranet.
C) It creates, delivers, and packages training in different formats for beginners and experts.
D) It designs learning space, as well as content in traditional learning environments.

Question 23

One principle of rapid instructional design (RID)is development of instructional content and process must be developed in close coordination with one another.

Question 24

Virtual team members need training only in technical skills and competencies and not in teamwork skills.

Question 25

In rapid instructional design (RID),the resources that are devoted to design and delivery of instruction cannot be reallocated.

Question 26

Virtual retinal display allows real-time,on-site performance support.

Question 27

Digital collaboration refers to an interaction between two or more people mediated by a computer.

Question 28

Which of the following is true of high-performance work systems?

A) These systems place the least importance on interpersonal skills.
B) Employees need to focus on developing technical skills only.
C) Total quality management has no relevance to such systems.
D) Employees need to understand the entire service and production system.

Question 29

Which of the following is a feature of cloud computing?

A) It provides access to applications and information solely through the employee's personal computers.
B) It restricts access to large company databases.
C) It can be delivered on-demand via the Internet or restricted to use by a single company.
D) It restricts access to tools used for conducting workforce analytics.

Question 30

Because of new technology,trainers are being challenged to find new ways to use instructional design.

Question 31

New technologies will decrease if companies employ more contingent employees and offer more alternative work arrangements.

Question 32

A company that rents out access to software for a specific application is called a(n)_____.

A) storage service provider
B) internet service provider
C) application service provider
D) network service provider

Question 33

The use of social media and other new technologies will decrease in future as a result of the increasing costs of these technologies.

Question 34

The content of training simulations is constant and therefore can not be altered to suit global audiences.

Question 35

Training serves an important role in helping organizations achieve sustainability goals.

Question 36

_____ tracks learning activities and costs,and relates learning results to product revenues or sales goals.

A) A learning management system
B) An embedded learning system
C) Social learning
D) Cloud computing

Question 37

Managers are demanding training courses that are longer and that focus on holistic development.

Question 38

In rapid instructional design,an acceptable strategy is to skip steps in the instructional design process.

Question 39

Work that is conducted in a remote location where the employee has limited contact with peers but is able to communicate electronically is known as teleimmersion.

Question 40

Social networking platforms will never be part of learning management systems.

Question 41

Explain the term embedded learning.Why would it be increasingly prevalent in the future?

Question 42

Identify the future trends that will affect training.

Question 43

The key decision for companies is not whether to outsource training but rather how much training to outsource.

Question 44

What is performance analysis approach? Suggest the ways in which training departments will need to be involved.

Question 45

The major benefit of using application service provider is that company resources are not used to purchase or maintain an internal network or intranet.

Question 46

Cloud computing gives companies and their employees access to information through smart phones and tablets rather than relying solely on personal computers.

Question 47

Explain the reasons for increased use of new technologies for training delivery.

Question 48

Cloud computing permits employees to access formal training programs only from a specific educational institution.

Question 49

Delivery of training in the future must be done faster and more efficiently.How can this be done? What are some techniques to accomplish this goal?

Question 50

Application service provider (ASP)is a company that rents out access to software for a specific application.