Deck 4: Evaluating a Company Resources, Capabilities, and Competitiveness

Full screen (f)
exit full mode
Question
The competitive power of a company resource or competitive capability hinges on

A) how hard it is for competitors to copy or imitate.
B) whether it is rare and,therefore,something rivals lack.
C) whether it is really competitively valuable.
D) how easily it can be trumped by the substitute resources/capabilities of rivals.
E) All of these choices are correct.
Use Space or
up arrow
down arrow
to flip the card.
Question
The competitive power of a company resource depends on

A) whether it helps differentiate a company's product offering from the product offerings of rival firms.
B) whether the resource is really competitively valuable,if it is rare and something competitors lack,how hard it is to copy or imitate,and how easily it can be trumped by the substitute resource strengths and competitive capabilities of rivals.
C) whether customers are aware of the resource and view it positively enough to boost the company's brand name reputation.
D) whether the resource is something rivals are unable to perform,if it is an important differentiating product or service feature,how strongly it contributes to the company's brand image,and if it is the foundation of a cost-based advantage.
E) whether the resource is technology-based or based on superior marketing know-how.
Question
Which of the following is not a component of evaluating a company's competitive strength and cost structure?

A) evaluating how well the strategy is working
B) scanning the environment to determine a company's best and most profitable customers
C) assessing whether the company's costs and prices are competitive
D) evaluating whether the company is competitively stronger or weaker than key rivals
E) pinpointing what strategic issues and problems merit front-burner management attention
Question
Which of the following is not one of the five questions that comprise the task of evaluating a company's competitive strength and cost structure?

A) What are the company's most profitable geographic market segments?
B) How well is the company's strategy working?
C) Is the company's cost structure and customer value proposition competitive?
D) Is the company competitively stronger or weaker than key rivals?
E) What strategic issues and problems merit front-burner management attention?
Question
Which one of the following is not a reliable measure of how well a company's current strategy is working?

A) trends in the company's sales and earnings growth
B) the company's development of human capital,organizational capital,and information capital
C) changes in the firm's image and reputation with its customers
D) the company's overall financial strength
E) evidence of improvement in internal processes such as defect rate,order fulfillment,and employee productivity
Question
For a particular company resource to have meaningful competitive power and perhaps qualify as a basis for competitive advantage,it should

A) be competitively important,hard for competitors to copy or imitate,rare and something rivals lack,and not be easily trumped by the substitute resources/capabilities of rivals.
B) be something that a company does internally rather than in collaborative arrangements with outsiders.
C) be patentable.
D) be rooted in the company's organizational capital,information capital,or human capital.
E) have the potential for lowering the firm's unit costs.
Question
A resource-based strategy

A) is often based on cross-department combinations of intellectual capital and expertise.
B) uses a company's valuable and rare resources and competitive capabilities to deliver value to customers that rivals have difficulty matching.
C) is typically based on a stand-alone resource strength such as technological expertise.
D) refers to a company's most efficiently executed value-chain activity.
E) uses industry key success factors to provide a company with a core competence that rivals cannot effectively imitate.
Question
A resource-based strategy

A) focuses on exploiting a company's best-executed operating strategy.
B) is based upon efficient performance of the company's primary value chain activities.
C) concentrates on minimizing the costs associated with the design of a product or service.
D) attempts to exploit resources in a manner that offers value to customers in ways rivals are unable to match.
E) focuses on working with forward channel allies to develop capabilities to outmatch the capabilities of rivals.
Question
Which of the following is not a tangible resource?

A) technological assets
B) physical assets
C) financial assets
D) organizational resources
E) None of these choices are correct.
Question
A capability of the firm is not considered to be

A) the capacity of a firm to competently perform some internal activity.
B) referred to as a competence.
C) developed and enabled through the deployment of a company's resources or some combination of its resources.
D) a competitively valuable resource.
E) related to the level of resources available.
Question
Every organization has many resources,capabilities,and routines; however,those few things the company does really well and performs with a very high proficiency are termed

A) core competencies.
B) distinct capabilities.
C) sustainable activities.
D) socially complex activities.
E) distributive factors.
Question
The common types of valuable resources and competitive capabilities that management should consider when crafting a strategy include

A) a skill,specialized expertise,or competitively important capability.
B) valuable physical and intangible assets.
C) valuable human assets and intellectual capital.
D) valuable organizational assets and competitively valuable alliances.
E) All of these choices are correct.
Question
A company that lacks a stand-alone resource that is competitively powerful may attempt to develop a competitive advantage through

A) improved employee training programs,new marketing promotions,or technological enhancements to production processes.
B) the development of a new business strategy that draws upon existing resource strengths.
C) extensive strategic planning and resource identification sessions involving managers at all levels of the organization.
D) bundled resources that enable superior performance of cross-functional capabilities that can be leveraged to support its business model and strategy.
E) devising clever approaches to turning resource weaknesses into resource strengths.
Question
To sustain the competitive power of resources and capabilities,they must be

A) continually strengthened and nurtured.
B) broadened and deepened to cover emerging market opportunities.
C) refreshed,modified,or sometimes phased out and replaced in response to ongoing market changes.
D) difficult to imitate.
E) All of these are correct,except answer choice "difficult to imitate."
Question
A company that is at a disadvantage in the marketplace because it lacks competitively valuable resources possessed by rivals

A) should consider divesting assets and making future investments in promising new industries.
B) may be able to develop substitute resources that accomplish the same objective as the competitively valuable resource possessed by rivals.
C) can still marshal competitive power in the marketplace by incorporating product or service features desired by niche buyers.
D) is virtually blockaded from using offensive strategies and must rely on defensive strategies.
E) should abandon strategy elements that have caused its weakness in the marketplace.
Question
Imitation by rivals is most challenging when

A) resources are unique.
B) resources must be built over time.
C) capabilities reflect a high level of social complexity and causal ambiguity.
D) resources and capabilities require a high level of capital investment.
E) All of these choices are correct.
Question
A company's resources are competitive assets that are owned or controlled by the company and include

A) financial resources such as a company's credit rating and borrowing capacity.
B) tangible resources such as plants,distribution centers,and manufacturing equipment.
C) intangible assets such as brand recognition and buyer loyalty.
D) intangible assets such as having a results-oriented culture.
E) All of these choices are correct.
Question
The difference between a resource and a capability is that

A) a resource refers to a company's best-executed functional strategy,and a capability refers to a company's best-executed business strategy.
B) a resource refers to a company's most strategically important asset,whereas a capability refers to the basis of a company's competitive advantage over rivals.
C) a resource is a competitively relevant internal activity that a firm performs especially well relative to other internal activities,whereas a capability is a competitively important activity performed by key strategic allies.
D) a resource represents a competitive asset that is owned or controlled by the company,whereas a capability is a competently performed internal activity that is developed through the deployment of the company's resources.
E) a resource usually resides in a company's technology and physical assets (state-of-the-art plants and equipment,attractive real estate locations,and so on),whereas a capability usually resides in a company's human capital,information capital,or organizational capital.
Question
One important indicator of how well a company's present strategy is working is whether

A) it has more core competencies than close rivals.
B) its strategy is built around at least two of the industry's key success factors.
C) the company is achieving gains in financial strength.
D) it has been able to create new industry demand through the use of a blue ocean strategy.
E) it is subject to weaker competitive forces and pressures than close rivals (a good sign).
Question
When a company is good at performing a particular internal activity,it is said to have a

A) competitive advantage over rivals.
B) competitive capability.
C) distinctive competence.
D) resource-based strategy.
E) competence.
Question
Which one of the following is not an intangible resource?

A) human assets and intellectual capital
B) technological assets
C) brand,image,and reputation
D) relationships
E) company culture
Question
Identifying and appraising a company's resource strengths and weaknesses and its external opportunities and threats is called

A) SWOT analysis.
B) competitive asset/liability analysis.
C) competitive positioning analysis.
D) strategic resource assessment.
E) company resource mapping.
Question
When a company has become proficient in modifying,upgrading,or deepening the company's resources and capabilities in response to its changing environment and market opportunities,it is called

A) a dynamic capability.
B) a core competence.
C) a distinct competence.
D) a strategic assessment.
E) None of these choices are correct.
Question
Which of the following is not an example of an external threat to a company's future profitability?

A) lack of a distinctive competence
B) potential of a hostile takeover
C) adverse changes in foreign exchange rates
D) unfavorable demographic shifts
E) introduction of restrictive trade policies in countries where the company does business
Question
Two analytical tools useful in determining whether a company's prices and costs are competitive are

A) SWOT analysis and key success factor analysis.
B) SWOT analysis and benchmarking.
C) value chain analysis and benchmarking.
D) competitive position assessment and competitive strength assessment.
E) driving forces analysis and SWOT analysis.
Question
A company resource weakness or competitive deficiency

A) represents a problem that needs to be turned into a strength because weaknesses prevent a firm from being a winner in the marketplace.
B) causes the company to fall into a lower strategic group than it otherwise could compete in.
C) prevents a company from having a distinctive competence.
D) usually stems from having a missing link or links in the industry value chain.
E) is something a company lacks or does poorly (in comparison to rivals) or a condition that puts it at a disadvantage in the marketplace.
Question
Which of the following is not a market opportunity most relevant to a particular company?

A) likely entry of potent new competitors
B) acquiring rival firms or companies with technological know-how to enter new lines of business
C) expanding the company's product line to meet new customer needs
D) expanding into new geographic markets
E) falling trade barriers in attractive foreign markets
Question
The two most important parts of SWOT analysis are

A) pinpointing the company's competitive assets and pinpointing its competitive liabilities.
B) identifying the company's resource strengths and identifying the company's best market opportunities.
C) identifying the external threats to a company's future profitability and pinpointing how many market opportunities it has.
D) drawing conclusions from the SWOT listings about the company's overall situation and translating these conclusions into strategic actions to better match the company's strategy to its resource strengths and market opportunities,correct the important weaknesses,and defend against external threats.
E) making accurate lists of the company's strengths,weaknesses,opportunities,and threats,and then using these lists as a basis for ascertaining how well the company's strategy is working.
Question
A first-rate SWOT analysis

A) is a way to measure whether a company's value chain is longer or shorter than the chains of key rivals.
B) is a tool for benchmarking whether a firm's strategy is closely matched to industry key success factors.
C) reveals whether a company is competitively stronger than its closest rivals.
D) provides a good basis for crafting a strategy.
E) identifies the reasons a company's strategy is or is not working very well.
Question
A company's value chain identifies

A) the steps it goes through to convert its net income into value for shareholders.
B) the primary activities that create value for customers and related support activities.
C) the series of steps it takes to get a product from a raw materials stage to a finished product.
D) the activities it performs in transforming its competencies into distinctive competencies.
E) the competencies and competitive capabilities that underpin its efforts to create value for customers and shareholders.
Question
The external market opportunities that are most relevant to a company are the ones that

A) increase market share.
B) reinforce its overall business strategy.
C) match up well with the firm's financial resources and competitive capabilities,offer the best growth and profitability,and present the most potential for competitive advantage.
D) correct its internal weaknesses and resource deficiencies.
E) help defend against the external threats to its well-being.
Question
Which one of the following is not a tangible resource?

A) human assets and intellectual capital
B) brand,image,and reputation
C) relationships
D) company culture
E) All of these choices are correct.
Question
Which of the following is not an example of an external threat to a company's future profitability?

A) likely entry of potent new competitors
B) lack of a well-known brand name with which to attract new customers and help retain existing customers
C) unfavorable shifts in buyer demographics and tastes
D) costly new regulatory requirements
E) increase(s) in interest rates
Question
Sizing up a company's overall resource strengths and weaknesses

A) essentially involves constructing a "strategic balance sheet" on which the company's resource strengths represent competitive assets and its resource weaknesses represent competitive liabilities.
B) is the same process as benchmarking.
C) is called competitive strength assessment.
D) is focused on making lists of a company's resource strengths and weaknesses.
E) is called company resource mapping.
Question
The most important payoff of doing a thorough SWOT analysis is

A) identifying whether the company's value chain is cost effective vis-à-vis the value chains of rivals.
B) helping strategy makers benchmark the company's resource strengths against industry key success factors.
C) enabling a company to assess its leverage in negotiations with buyers.
D) revealing whether a company's market share,measures of profitability,and sales compare favorably or unfavorably vis-à-vis key competitors.
E) assisting strategy makers in drawing conclusions about the company's overall situation and crafting a strategy that is well-matched to the company's resources and capabilities,its market opportunities,and the external threats to its future well-being.
Question
One of the most telling signs of whether a company's market position is strong or precarious is

A) whether its product is strongly or weakly differentiated from rivals.
B) whether its prices and costs are competitive with those of key rivals.
C) whether it has a lower stock price than key rivals.
D) the opinions of buyers regarding which seller has the best product quality and customer service.
E) whether it is in a bigger or smaller strategic group than its closest rivals.
Question
Which of the following best describes the market opportunities that tend to be most relevant to a particular company?

A) those that provide avenues for taking market share away from close rivals and enhance a company's image as a leader in product innovation and product quality
B) those that offer the company a chance to raise entry barriers
C) those that help promote greater diversification of revenues and profits
D) those that match up well with the firm's financial resources and competitive capabilities,offer the best growth and profitability,and present the most potential for competitive advantage
E) those that help correct a company's biggest weaknesses and competitive deficiencies
Question
A company's resource weaknesses can relate to

A) inferior or unproven skills,lack of expertise,or intellectual capital shortfalls in competitively important parts of the business.
B) something that it lacks or does poorly (in comparison to rivals).
C) deficiencies in competitively important physical,organizational,or intangible assets.
D) missing or competitively inferior capabilities in key areas.
E) All of these choices are correct.
Question
Which one of the following is not part of conducting a SWOT analysis?

A) identifying a company's resource strengths and competitive capabilities
B) benchmarking the company's resource strengths and competitive capabilities against industry key success factors
C) identifying a company's market opportunities
D) drawing conclusions about the company's overall business situation
E) matching the company's strategy to its resource strengths and market opportunities,correcting problematic weaknesses,and defending against worrisome threats
Question
Which of the following most accurately reflect a company's resource strengths?

A) its core competencies,competitive capabilities,and valuable intangible assets
B) sizes of its unit sales,revenues,and market share vis-à-vis those of key rivals
C) sizes of its profit margins and return on investment vis-à-vis those of key rivals
D) whether it has more primary activities in its value chain than close rivals and a better overall value chain than these rivals
E) whether it has a more profitable business model than close rivals
Question
The options for remedying a supplier-related cost disadvantage include

A) trying to negotiate more favorable prices with suppliers and switching to lower priced substitute inputs.
B) forward vertical integration.
C) shifting into the production of substitute products.
D) shifting from a low-cost leadership strategy to a differentiation or focus strategy.
E) cutting selling prices and trying to win a bigger market share.
Question
When looking at the entire industry,the main areas in a company's overall value chain where important differences between firm's cost and value do not occur are in

A) a company's own internal activities.
B) the suppliers industry value chain.
C) the forward channel portion of the industry chain.
D) a company's own internal activities,the suppliers industry value chain,and the forward channel portion of the industry chain.
E) None of these choices are correct.
Question
Doing a competitive strength assessment entails

A) determining whether a company has a cost-effective value chain.
B) ranking the company against major rivals on each of the important factors that determine market success and ascertaining whether the company has a net competitive advantage or disadvantage versus major rivals.
C) identifying a company's core competencies and distinctive competencies (if any).
D) analyzing whether a company is well positioned to gain market share and be the industry's profit leader.
E) developing quantitative measures of a company's chances for future profitability.
Question
Which one of the following is not something that can be learned from doing a competitive strength assessment?

A) factors on which a company is competitively strongest and weakest vis-à-vis key rivals
B) whether a company should correct its weaknesses by adopting best practices and/or revamping the makeup of its value chain
C) which of the rated companies is competitively strongest and what size competitive advantage it enjoys
D) whether a company has a net competitive advantage or a net competitive disadvantage relative to key rivals (with the size of the advantage/disadvantage being indicated by the differences among the companies' competitive strength scores)
E) which rival company is competitively weakest and the areas where it is most vulnerable to competitive attack
Question
Which of the following is not an option for improving supplier-related value chain activities?

A) Integrate backward into the business of high-cost suppliers in an effort to reduce the costs of the items being purchased.
B) Negotiate more favorable prices with suppliers.
C) Collaborate closely with suppliers to identify mutual cost-saving opportunities.
D) Switch to lower-priced substitute inputs.
E) Persuade forward channel allies to implement best practices.
Question
A much-used and potent managerial tool for determining whether a company performs particular functions or activities in a manner that represents "the best practice" when both cost and effectiveness are taken into account is

A) competitive strength analysis.
B) activity-based costing.
C) resource cost mapping.
D) SWOT analysis.
E) benchmarking.
Question
Identifying the primary and secondary activities that comprise a company's value chain

A) indicates whether a company's resource strengths will ultimately translate into greater value for shareholders.
B) reveals whether a company's resource strengths are well-matched to the industry's key success factors.
C) is the first step in understanding a company's cost structure (since each activity in the value chain gives rise to costs).
D) is called benchmarking.
E) is called resource value analysis.
Question
A company's value chain

A) consists of the primary activities that it performs in seeking to deliver value to shareholders in the form of higher dividends and a higher stock price.
B) depicts the internally performed activities associated with creating and enhancing the company's competitive assets.
C) consists of two broad categories of activities: the primary activities that create customer value and the requisite support activities that facilitate and enhance the performance of the primary activities.
D) concerns the basic process the company goes through in performing R&D and developing new products.
E) consists of the series of steps a company goes through to develop a new product,get it produced and into the marketplace,and then start collecting revenues and earning a profit.
Question
Accurately assessing the competitiveness of a company's cost structure and value proposition requires

A) that managers understand an industry's entire value chain system.
B) that managers understand the detail of their own company's value chain.
C) that managers are involved in functional strategy development.
D) that managers understand the firm's profitability outlook.
E) All of these choices are correct.
Question
Benchmarking involves

A) comparing how different companies perform various value chain activities and then making cross-company comparisons of the costs of these activities.
B) checking whether a company has achieved more of its financial and strategic objectives over the past five years relative to the other firms it is in direct competition with.
C) studying whether a company's resource strengths are more or less powerful than the resource strengths of rival companies.
D) tracking the profit margin along with the value-creating activities.
E) comparing the best practices in one industry against the best practices in another industry.
Question
A company's strategic options for internally performed value chain activities do not include

A) revamping its value chain to eliminate or bypass some cost-producing activities (particularly low value-added activities).
B) implementing the use of best practices,particularly for high-cost activities.
C) investing in productivity-enhancing,cost-saving technological improvements.
D) switching to activity-based costing.
E) outsourcing the performance of high-cost activities to vendors that can perform them more cheaply.
Question
Determining whether a company's prices and costs are competitive

A) requires looking at the costs of a company's internally performed activities and the costs of its suppliers and forward channel allies (distributors/dealers).
B) requires performing pricing surveys on at least a quarterly basis.
C) involves developing close relationships with buyers to determine if the market is showing signs of increasing price sensitivity.
D) typically involves the use of activity-based cost accounting by the company's key retail customers.
E) All of these choices are correct.
Question
Managers can pursue any of several strategic approaches to reduce the costs of internally performed value chain activities and improve a company's cost competitiveness by

A) investing in productivity-enhancing,cost-saving technological improvements.
B) outsourcing internally performed activities to those able to perform the activities at a lower cost.
C) implementing the use of best practices,particularly for high-cost activities.
D) eliminating some cost-producing activities from the value chain,especially low value-added activities.
E) All of these choices are correct.
Question
The value of doing competitive strength assessment is to

A) determine how competitively powerful the company's core competencies are.
B) learn if the company's market opportunities are better than those of its rivals.
C) learn whether a company has a distinctive competence.
D) learn how the company ranks relative to rivals on each of the important factors that determine market success and ascertain whether the company has a net competitive advantage or disadvantage vis-à-vis key rivals.
E) determine whether a company's resource strengths are sufficient to allow it to earn bigger profits than rivals.
Question
A company's competitive strength scores

A) pinpoint its strengths and weaknesses against rivals and point to offensive and defensive strategies capable of producing first-rate results.
B) determine whether a company has a cost-effective value chain.
C) learn if the company's market opportunities are better than those of its rival.
D) analyze whether a company is well positioned to gain market share and be the industry's profit leader.
E) determine whether a company's resource strengths are sufficient to allow it to earn bigger profits than rivals.
Question
The primary activities included in the value chain include

A) supply chain management,operations,distribution,sales and marketing,and customer service activities.
B) product R&D,technology and systems development.
C) human resource management.
D) general administration.
E) All of these choices are correct.
Question
Which of the following is not an option for remedying a forward channel-related cost disadvantage?

A) Negotiate more favorable prices with suppliers.
B) Integrate forward into company-owned retail outlets.
C) Collaborate closely with forward channel allies to identify mutual cost-saving opportunities.
D) Change to a more economical distribution strategy.
E) Pressure dealer-distributors to reduce their costs and markups.
Question
The most difficult part of benchmarking is

A) whether to do it at all.
B) figuring out how to gain access to information regarding rivals' practices and costs.
C) when to initiate the process.
D) what information to utilize in the analysis process.
E) when to stop the process and move forward with strategy.
Question
Which of the following is not a good option for trying to remedy high internal costs vis-à-vis rival firms?

A) investing in productivity-enhancing,cost-saving technological improvements
B) redesigning the product or some of its components to permit more economical manufacture or assembly
C) implementing aggressive strategic resource mapping to permit across-the-board cost reduction
D) outsourcing high-cost activities to vendors or contractors who can perform them more economically
E) relocating high-cost activities (such as manufacturing) to geographic areas (such as China or Latin America or Eastern Europe) where they can be performed more cheaply
Question
The options for remedying a cost disadvantage associated with activities performed by forward channel allies include

A) switching to lower-priced substitutes.
B) pressuring forward channel allies to reduce their costs and markups.
C) shifting into the production of substitute products.
D) shifting from a differentiation strategy to a best-cost strategy or focus strategy.
E) implementing a benchmarking program and adopting best practices.
Question
In conducting a SWOT analysis,is it enough to simply compile lists of the company's strengths,weaknesses,opportunities,and threats? Why or why not?
Question
Briefly discuss the meaning and significance of each of the following terms:
a.SWOT analysis
b.company value chain
c.industry value chain
d.weighted competitive strength assessment
e.benchmarking
Question
Identifying the strategic issues a company faces and compiling a "worry list" of problems and roadblocks is an important component of company situation analysis because

A) without a precise fix on what problems/issues a company confronts,managers cannot know what the industry's key success factors are.
B) the "worry list" sets the management agenda for taking actions to improve the company's performance and business outlook.
C) without a precise fix on what problems/roadblocks a company confronts,managers are less clear about what value chain activities to benchmark.
D) the "worry list" helps company managers clarify their thinking about how best to modify the company's value chain.
E) these issues and obstacles must be cleared before management can focus clearly on what is the best strategy for the company to pursue.
Question
Explain the benefits of preparing a competitive strength assessment.
Question
Why is it important for company managers to develop a "worry list" of strategic issues and problems that they need to address and to resolve? What should they consider to develop this list?
Question
Describe some ways that a company can improve (1) its supplier-related value chain activities and (2) activities of its forward channel allies.
Question
Draw a typical value chain for an entire industry.Why are the activities performed by value chain allies strategically relevant?
Question
What is benchmarking and why is it a strategically important analytical tool?
Question
Identify the five questions that form the framework of evaluating a company's resources and competitive position.
The five questions are provided in Feedback.
Question
What are the three main approaches to rectify a weakness in a company's customer value proposition?
Question
What benefits might management expect to gain from benchmarking the "best practices" of those in other industries?
Question
Assume a firm is not cost competitive with rivals because of higher supplier-related costs.Identify three strategic moves that it can make to restore cost parity.
Question
Draw a typical company value chain,and briefly explain the difference between primary activities and support activities.
Question
In determining the various strategic issues that a company needs to address,managers need to consider both the results of its analysis of the company's external environment and the results of its evaluation of the company's competitive position,customer value proposition,and cost structure.True or false? Explain and defend your answer.
Question
What is a resource-based strategy?
Question
Assume a firm is at a cost disadvantage with rivals because of higher distributor-dealer costs than rivals.Identify two strategic moves that it can make to restore cost parity.
Question
What are the remedies for an internal cost disadvantage?
Question
Identify five indicators of whether a company's present strategy is working well.
Question
Which of the following is not accurate as concerns the task of identifying the strategic issues and problems that merit front-burner managerial attention?

A) Drawing upon the results and conclusions from analyzing the company's external environment.
B) Drawing on the results and conclusions from evaluating the company's own resources and competitive position.
C) Developing a "worry list" of problems and issues for managerial strategy making.
D) Identifying the strategic issues and problems that the company faces is the first thing that company managers need to do before starting to analyze the company's internal and external environment.
E) Developing a list of what issues and problems that management needs to address (and to resolve) should always precede deciding upon a strategy and what actions to take to improve the company's position and prospects.
Question
Assume a firm is at a cost disadvantage with rivals because its internal costs are higher than those of rivals.Identify several strategic moves that it can make to restore cost parity.
Unlock Deck
Sign up to unlock the cards in this deck!
Unlock Deck
Unlock Deck
1/80
auto play flashcards
Play
simple tutorial
Full screen (f)
exit full mode
Deck 4: Evaluating a Company Resources, Capabilities, and Competitiveness
1
The competitive power of a company resource or competitive capability hinges on

A) how hard it is for competitors to copy or imitate.
B) whether it is rare and,therefore,something rivals lack.
C) whether it is really competitively valuable.
D) how easily it can be trumped by the substitute resources/capabilities of rivals.
E) All of these choices are correct.
E
Explanation: See the VRIN tests for sustainable competitive advantage: is a resource or capability valuable,rare,inimitable,and nonsubstitutable?
2
The competitive power of a company resource depends on

A) whether it helps differentiate a company's product offering from the product offerings of rival firms.
B) whether the resource is really competitively valuable,if it is rare and something competitors lack,how hard it is to copy or imitate,and how easily it can be trumped by the substitute resource strengths and competitive capabilities of rivals.
C) whether customers are aware of the resource and view it positively enough to boost the company's brand name reputation.
D) whether the resource is something rivals are unable to perform,if it is an important differentiating product or service feature,how strongly it contributes to the company's brand image,and if it is the foundation of a cost-based advantage.
E) whether the resource is technology-based or based on superior marketing know-how.
B
Explanation: See the VRIN tests for sustainable competitive advantage: is a resource or capability valuable,rare,inimitable,and nonsubstitutable?
3
Which of the following is not a component of evaluating a company's competitive strength and cost structure?

A) evaluating how well the strategy is working
B) scanning the environment to determine a company's best and most profitable customers
C) assessing whether the company's costs and prices are competitive
D) evaluating whether the company is competitively stronger or weaker than key rivals
E) pinpointing what strategic issues and problems merit front-burner management attention
B
Explanation: Environmental scanning is not a component of evaluating a company's competitive strength and cost structure.
4
Which of the following is not one of the five questions that comprise the task of evaluating a company's competitive strength and cost structure?

A) What are the company's most profitable geographic market segments?
B) How well is the company's strategy working?
C) Is the company's cost structure and customer value proposition competitive?
D) Is the company competitively stronger or weaker than key rivals?
E) What strategic issues and problems merit front-burner management attention?
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
5
Which one of the following is not a reliable measure of how well a company's current strategy is working?

A) trends in the company's sales and earnings growth
B) the company's development of human capital,organizational capital,and information capital
C) changes in the firm's image and reputation with its customers
D) the company's overall financial strength
E) evidence of improvement in internal processes such as defect rate,order fulfillment,and employee productivity
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
6
For a particular company resource to have meaningful competitive power and perhaps qualify as a basis for competitive advantage,it should

A) be competitively important,hard for competitors to copy or imitate,rare and something rivals lack,and not be easily trumped by the substitute resources/capabilities of rivals.
B) be something that a company does internally rather than in collaborative arrangements with outsiders.
C) be patentable.
D) be rooted in the company's organizational capital,information capital,or human capital.
E) have the potential for lowering the firm's unit costs.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
7
A resource-based strategy

A) is often based on cross-department combinations of intellectual capital and expertise.
B) uses a company's valuable and rare resources and competitive capabilities to deliver value to customers that rivals have difficulty matching.
C) is typically based on a stand-alone resource strength such as technological expertise.
D) refers to a company's most efficiently executed value-chain activity.
E) uses industry key success factors to provide a company with a core competence that rivals cannot effectively imitate.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
8
A resource-based strategy

A) focuses on exploiting a company's best-executed operating strategy.
B) is based upon efficient performance of the company's primary value chain activities.
C) concentrates on minimizing the costs associated with the design of a product or service.
D) attempts to exploit resources in a manner that offers value to customers in ways rivals are unable to match.
E) focuses on working with forward channel allies to develop capabilities to outmatch the capabilities of rivals.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
9
Which of the following is not a tangible resource?

A) technological assets
B) physical assets
C) financial assets
D) organizational resources
E) None of these choices are correct.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
10
A capability of the firm is not considered to be

A) the capacity of a firm to competently perform some internal activity.
B) referred to as a competence.
C) developed and enabled through the deployment of a company's resources or some combination of its resources.
D) a competitively valuable resource.
E) related to the level of resources available.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
11
Every organization has many resources,capabilities,and routines; however,those few things the company does really well and performs with a very high proficiency are termed

A) core competencies.
B) distinct capabilities.
C) sustainable activities.
D) socially complex activities.
E) distributive factors.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
12
The common types of valuable resources and competitive capabilities that management should consider when crafting a strategy include

A) a skill,specialized expertise,or competitively important capability.
B) valuable physical and intangible assets.
C) valuable human assets and intellectual capital.
D) valuable organizational assets and competitively valuable alliances.
E) All of these choices are correct.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
13
A company that lacks a stand-alone resource that is competitively powerful may attempt to develop a competitive advantage through

A) improved employee training programs,new marketing promotions,or technological enhancements to production processes.
B) the development of a new business strategy that draws upon existing resource strengths.
C) extensive strategic planning and resource identification sessions involving managers at all levels of the organization.
D) bundled resources that enable superior performance of cross-functional capabilities that can be leveraged to support its business model and strategy.
E) devising clever approaches to turning resource weaknesses into resource strengths.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
14
To sustain the competitive power of resources and capabilities,they must be

A) continually strengthened and nurtured.
B) broadened and deepened to cover emerging market opportunities.
C) refreshed,modified,or sometimes phased out and replaced in response to ongoing market changes.
D) difficult to imitate.
E) All of these are correct,except answer choice "difficult to imitate."
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
15
A company that is at a disadvantage in the marketplace because it lacks competitively valuable resources possessed by rivals

A) should consider divesting assets and making future investments in promising new industries.
B) may be able to develop substitute resources that accomplish the same objective as the competitively valuable resource possessed by rivals.
C) can still marshal competitive power in the marketplace by incorporating product or service features desired by niche buyers.
D) is virtually blockaded from using offensive strategies and must rely on defensive strategies.
E) should abandon strategy elements that have caused its weakness in the marketplace.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
16
Imitation by rivals is most challenging when

A) resources are unique.
B) resources must be built over time.
C) capabilities reflect a high level of social complexity and causal ambiguity.
D) resources and capabilities require a high level of capital investment.
E) All of these choices are correct.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
17
A company's resources are competitive assets that are owned or controlled by the company and include

A) financial resources such as a company's credit rating and borrowing capacity.
B) tangible resources such as plants,distribution centers,and manufacturing equipment.
C) intangible assets such as brand recognition and buyer loyalty.
D) intangible assets such as having a results-oriented culture.
E) All of these choices are correct.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
18
The difference between a resource and a capability is that

A) a resource refers to a company's best-executed functional strategy,and a capability refers to a company's best-executed business strategy.
B) a resource refers to a company's most strategically important asset,whereas a capability refers to the basis of a company's competitive advantage over rivals.
C) a resource is a competitively relevant internal activity that a firm performs especially well relative to other internal activities,whereas a capability is a competitively important activity performed by key strategic allies.
D) a resource represents a competitive asset that is owned or controlled by the company,whereas a capability is a competently performed internal activity that is developed through the deployment of the company's resources.
E) a resource usually resides in a company's technology and physical assets (state-of-the-art plants and equipment,attractive real estate locations,and so on),whereas a capability usually resides in a company's human capital,information capital,or organizational capital.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
19
One important indicator of how well a company's present strategy is working is whether

A) it has more core competencies than close rivals.
B) its strategy is built around at least two of the industry's key success factors.
C) the company is achieving gains in financial strength.
D) it has been able to create new industry demand through the use of a blue ocean strategy.
E) it is subject to weaker competitive forces and pressures than close rivals (a good sign).
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
20
When a company is good at performing a particular internal activity,it is said to have a

A) competitive advantage over rivals.
B) competitive capability.
C) distinctive competence.
D) resource-based strategy.
E) competence.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
21
Which one of the following is not an intangible resource?

A) human assets and intellectual capital
B) technological assets
C) brand,image,and reputation
D) relationships
E) company culture
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
22
Identifying and appraising a company's resource strengths and weaknesses and its external opportunities and threats is called

A) SWOT analysis.
B) competitive asset/liability analysis.
C) competitive positioning analysis.
D) strategic resource assessment.
E) company resource mapping.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
23
When a company has become proficient in modifying,upgrading,or deepening the company's resources and capabilities in response to its changing environment and market opportunities,it is called

A) a dynamic capability.
B) a core competence.
C) a distinct competence.
D) a strategic assessment.
E) None of these choices are correct.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
24
Which of the following is not an example of an external threat to a company's future profitability?

A) lack of a distinctive competence
B) potential of a hostile takeover
C) adverse changes in foreign exchange rates
D) unfavorable demographic shifts
E) introduction of restrictive trade policies in countries where the company does business
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
25
Two analytical tools useful in determining whether a company's prices and costs are competitive are

A) SWOT analysis and key success factor analysis.
B) SWOT analysis and benchmarking.
C) value chain analysis and benchmarking.
D) competitive position assessment and competitive strength assessment.
E) driving forces analysis and SWOT analysis.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
26
A company resource weakness or competitive deficiency

A) represents a problem that needs to be turned into a strength because weaknesses prevent a firm from being a winner in the marketplace.
B) causes the company to fall into a lower strategic group than it otherwise could compete in.
C) prevents a company from having a distinctive competence.
D) usually stems from having a missing link or links in the industry value chain.
E) is something a company lacks or does poorly (in comparison to rivals) or a condition that puts it at a disadvantage in the marketplace.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
27
Which of the following is not a market opportunity most relevant to a particular company?

A) likely entry of potent new competitors
B) acquiring rival firms or companies with technological know-how to enter new lines of business
C) expanding the company's product line to meet new customer needs
D) expanding into new geographic markets
E) falling trade barriers in attractive foreign markets
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
28
The two most important parts of SWOT analysis are

A) pinpointing the company's competitive assets and pinpointing its competitive liabilities.
B) identifying the company's resource strengths and identifying the company's best market opportunities.
C) identifying the external threats to a company's future profitability and pinpointing how many market opportunities it has.
D) drawing conclusions from the SWOT listings about the company's overall situation and translating these conclusions into strategic actions to better match the company's strategy to its resource strengths and market opportunities,correct the important weaknesses,and defend against external threats.
E) making accurate lists of the company's strengths,weaknesses,opportunities,and threats,and then using these lists as a basis for ascertaining how well the company's strategy is working.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
29
A first-rate SWOT analysis

A) is a way to measure whether a company's value chain is longer or shorter than the chains of key rivals.
B) is a tool for benchmarking whether a firm's strategy is closely matched to industry key success factors.
C) reveals whether a company is competitively stronger than its closest rivals.
D) provides a good basis for crafting a strategy.
E) identifies the reasons a company's strategy is or is not working very well.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
30
A company's value chain identifies

A) the steps it goes through to convert its net income into value for shareholders.
B) the primary activities that create value for customers and related support activities.
C) the series of steps it takes to get a product from a raw materials stage to a finished product.
D) the activities it performs in transforming its competencies into distinctive competencies.
E) the competencies and competitive capabilities that underpin its efforts to create value for customers and shareholders.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
31
The external market opportunities that are most relevant to a company are the ones that

A) increase market share.
B) reinforce its overall business strategy.
C) match up well with the firm's financial resources and competitive capabilities,offer the best growth and profitability,and present the most potential for competitive advantage.
D) correct its internal weaknesses and resource deficiencies.
E) help defend against the external threats to its well-being.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
32
Which one of the following is not a tangible resource?

A) human assets and intellectual capital
B) brand,image,and reputation
C) relationships
D) company culture
E) All of these choices are correct.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
33
Which of the following is not an example of an external threat to a company's future profitability?

A) likely entry of potent new competitors
B) lack of a well-known brand name with which to attract new customers and help retain existing customers
C) unfavorable shifts in buyer demographics and tastes
D) costly new regulatory requirements
E) increase(s) in interest rates
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
34
Sizing up a company's overall resource strengths and weaknesses

A) essentially involves constructing a "strategic balance sheet" on which the company's resource strengths represent competitive assets and its resource weaknesses represent competitive liabilities.
B) is the same process as benchmarking.
C) is called competitive strength assessment.
D) is focused on making lists of a company's resource strengths and weaknesses.
E) is called company resource mapping.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
35
The most important payoff of doing a thorough SWOT analysis is

A) identifying whether the company's value chain is cost effective vis-à-vis the value chains of rivals.
B) helping strategy makers benchmark the company's resource strengths against industry key success factors.
C) enabling a company to assess its leverage in negotiations with buyers.
D) revealing whether a company's market share,measures of profitability,and sales compare favorably or unfavorably vis-à-vis key competitors.
E) assisting strategy makers in drawing conclusions about the company's overall situation and crafting a strategy that is well-matched to the company's resources and capabilities,its market opportunities,and the external threats to its future well-being.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
36
One of the most telling signs of whether a company's market position is strong or precarious is

A) whether its product is strongly or weakly differentiated from rivals.
B) whether its prices and costs are competitive with those of key rivals.
C) whether it has a lower stock price than key rivals.
D) the opinions of buyers regarding which seller has the best product quality and customer service.
E) whether it is in a bigger or smaller strategic group than its closest rivals.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
37
Which of the following best describes the market opportunities that tend to be most relevant to a particular company?

A) those that provide avenues for taking market share away from close rivals and enhance a company's image as a leader in product innovation and product quality
B) those that offer the company a chance to raise entry barriers
C) those that help promote greater diversification of revenues and profits
D) those that match up well with the firm's financial resources and competitive capabilities,offer the best growth and profitability,and present the most potential for competitive advantage
E) those that help correct a company's biggest weaknesses and competitive deficiencies
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
38
A company's resource weaknesses can relate to

A) inferior or unproven skills,lack of expertise,or intellectual capital shortfalls in competitively important parts of the business.
B) something that it lacks or does poorly (in comparison to rivals).
C) deficiencies in competitively important physical,organizational,or intangible assets.
D) missing or competitively inferior capabilities in key areas.
E) All of these choices are correct.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
39
Which one of the following is not part of conducting a SWOT analysis?

A) identifying a company's resource strengths and competitive capabilities
B) benchmarking the company's resource strengths and competitive capabilities against industry key success factors
C) identifying a company's market opportunities
D) drawing conclusions about the company's overall business situation
E) matching the company's strategy to its resource strengths and market opportunities,correcting problematic weaknesses,and defending against worrisome threats
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
40
Which of the following most accurately reflect a company's resource strengths?

A) its core competencies,competitive capabilities,and valuable intangible assets
B) sizes of its unit sales,revenues,and market share vis-à-vis those of key rivals
C) sizes of its profit margins and return on investment vis-à-vis those of key rivals
D) whether it has more primary activities in its value chain than close rivals and a better overall value chain than these rivals
E) whether it has a more profitable business model than close rivals
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
41
The options for remedying a supplier-related cost disadvantage include

A) trying to negotiate more favorable prices with suppliers and switching to lower priced substitute inputs.
B) forward vertical integration.
C) shifting into the production of substitute products.
D) shifting from a low-cost leadership strategy to a differentiation or focus strategy.
E) cutting selling prices and trying to win a bigger market share.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
42
When looking at the entire industry,the main areas in a company's overall value chain where important differences between firm's cost and value do not occur are in

A) a company's own internal activities.
B) the suppliers industry value chain.
C) the forward channel portion of the industry chain.
D) a company's own internal activities,the suppliers industry value chain,and the forward channel portion of the industry chain.
E) None of these choices are correct.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
43
Doing a competitive strength assessment entails

A) determining whether a company has a cost-effective value chain.
B) ranking the company against major rivals on each of the important factors that determine market success and ascertaining whether the company has a net competitive advantage or disadvantage versus major rivals.
C) identifying a company's core competencies and distinctive competencies (if any).
D) analyzing whether a company is well positioned to gain market share and be the industry's profit leader.
E) developing quantitative measures of a company's chances for future profitability.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
44
Which one of the following is not something that can be learned from doing a competitive strength assessment?

A) factors on which a company is competitively strongest and weakest vis-à-vis key rivals
B) whether a company should correct its weaknesses by adopting best practices and/or revamping the makeup of its value chain
C) which of the rated companies is competitively strongest and what size competitive advantage it enjoys
D) whether a company has a net competitive advantage or a net competitive disadvantage relative to key rivals (with the size of the advantage/disadvantage being indicated by the differences among the companies' competitive strength scores)
E) which rival company is competitively weakest and the areas where it is most vulnerable to competitive attack
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
45
Which of the following is not an option for improving supplier-related value chain activities?

A) Integrate backward into the business of high-cost suppliers in an effort to reduce the costs of the items being purchased.
B) Negotiate more favorable prices with suppliers.
C) Collaborate closely with suppliers to identify mutual cost-saving opportunities.
D) Switch to lower-priced substitute inputs.
E) Persuade forward channel allies to implement best practices.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
46
A much-used and potent managerial tool for determining whether a company performs particular functions or activities in a manner that represents "the best practice" when both cost and effectiveness are taken into account is

A) competitive strength analysis.
B) activity-based costing.
C) resource cost mapping.
D) SWOT analysis.
E) benchmarking.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
47
Identifying the primary and secondary activities that comprise a company's value chain

A) indicates whether a company's resource strengths will ultimately translate into greater value for shareholders.
B) reveals whether a company's resource strengths are well-matched to the industry's key success factors.
C) is the first step in understanding a company's cost structure (since each activity in the value chain gives rise to costs).
D) is called benchmarking.
E) is called resource value analysis.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
48
A company's value chain

A) consists of the primary activities that it performs in seeking to deliver value to shareholders in the form of higher dividends and a higher stock price.
B) depicts the internally performed activities associated with creating and enhancing the company's competitive assets.
C) consists of two broad categories of activities: the primary activities that create customer value and the requisite support activities that facilitate and enhance the performance of the primary activities.
D) concerns the basic process the company goes through in performing R&D and developing new products.
E) consists of the series of steps a company goes through to develop a new product,get it produced and into the marketplace,and then start collecting revenues and earning a profit.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
49
Accurately assessing the competitiveness of a company's cost structure and value proposition requires

A) that managers understand an industry's entire value chain system.
B) that managers understand the detail of their own company's value chain.
C) that managers are involved in functional strategy development.
D) that managers understand the firm's profitability outlook.
E) All of these choices are correct.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
50
Benchmarking involves

A) comparing how different companies perform various value chain activities and then making cross-company comparisons of the costs of these activities.
B) checking whether a company has achieved more of its financial and strategic objectives over the past five years relative to the other firms it is in direct competition with.
C) studying whether a company's resource strengths are more or less powerful than the resource strengths of rival companies.
D) tracking the profit margin along with the value-creating activities.
E) comparing the best practices in one industry against the best practices in another industry.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
51
A company's strategic options for internally performed value chain activities do not include

A) revamping its value chain to eliminate or bypass some cost-producing activities (particularly low value-added activities).
B) implementing the use of best practices,particularly for high-cost activities.
C) investing in productivity-enhancing,cost-saving technological improvements.
D) switching to activity-based costing.
E) outsourcing the performance of high-cost activities to vendors that can perform them more cheaply.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
52
Determining whether a company's prices and costs are competitive

A) requires looking at the costs of a company's internally performed activities and the costs of its suppliers and forward channel allies (distributors/dealers).
B) requires performing pricing surveys on at least a quarterly basis.
C) involves developing close relationships with buyers to determine if the market is showing signs of increasing price sensitivity.
D) typically involves the use of activity-based cost accounting by the company's key retail customers.
E) All of these choices are correct.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
53
Managers can pursue any of several strategic approaches to reduce the costs of internally performed value chain activities and improve a company's cost competitiveness by

A) investing in productivity-enhancing,cost-saving technological improvements.
B) outsourcing internally performed activities to those able to perform the activities at a lower cost.
C) implementing the use of best practices,particularly for high-cost activities.
D) eliminating some cost-producing activities from the value chain,especially low value-added activities.
E) All of these choices are correct.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
54
The value of doing competitive strength assessment is to

A) determine how competitively powerful the company's core competencies are.
B) learn if the company's market opportunities are better than those of its rivals.
C) learn whether a company has a distinctive competence.
D) learn how the company ranks relative to rivals on each of the important factors that determine market success and ascertain whether the company has a net competitive advantage or disadvantage vis-à-vis key rivals.
E) determine whether a company's resource strengths are sufficient to allow it to earn bigger profits than rivals.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
55
A company's competitive strength scores

A) pinpoint its strengths and weaknesses against rivals and point to offensive and defensive strategies capable of producing first-rate results.
B) determine whether a company has a cost-effective value chain.
C) learn if the company's market opportunities are better than those of its rival.
D) analyze whether a company is well positioned to gain market share and be the industry's profit leader.
E) determine whether a company's resource strengths are sufficient to allow it to earn bigger profits than rivals.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
56
The primary activities included in the value chain include

A) supply chain management,operations,distribution,sales and marketing,and customer service activities.
B) product R&D,technology and systems development.
C) human resource management.
D) general administration.
E) All of these choices are correct.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
57
Which of the following is not an option for remedying a forward channel-related cost disadvantage?

A) Negotiate more favorable prices with suppliers.
B) Integrate forward into company-owned retail outlets.
C) Collaborate closely with forward channel allies to identify mutual cost-saving opportunities.
D) Change to a more economical distribution strategy.
E) Pressure dealer-distributors to reduce their costs and markups.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
58
The most difficult part of benchmarking is

A) whether to do it at all.
B) figuring out how to gain access to information regarding rivals' practices and costs.
C) when to initiate the process.
D) what information to utilize in the analysis process.
E) when to stop the process and move forward with strategy.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
59
Which of the following is not a good option for trying to remedy high internal costs vis-à-vis rival firms?

A) investing in productivity-enhancing,cost-saving technological improvements
B) redesigning the product or some of its components to permit more economical manufacture or assembly
C) implementing aggressive strategic resource mapping to permit across-the-board cost reduction
D) outsourcing high-cost activities to vendors or contractors who can perform them more economically
E) relocating high-cost activities (such as manufacturing) to geographic areas (such as China or Latin America or Eastern Europe) where they can be performed more cheaply
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
60
The options for remedying a cost disadvantage associated with activities performed by forward channel allies include

A) switching to lower-priced substitutes.
B) pressuring forward channel allies to reduce their costs and markups.
C) shifting into the production of substitute products.
D) shifting from a differentiation strategy to a best-cost strategy or focus strategy.
E) implementing a benchmarking program and adopting best practices.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
61
In conducting a SWOT analysis,is it enough to simply compile lists of the company's strengths,weaknesses,opportunities,and threats? Why or why not?
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
62
Briefly discuss the meaning and significance of each of the following terms:
a.SWOT analysis
b.company value chain
c.industry value chain
d.weighted competitive strength assessment
e.benchmarking
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
63
Identifying the strategic issues a company faces and compiling a "worry list" of problems and roadblocks is an important component of company situation analysis because

A) without a precise fix on what problems/issues a company confronts,managers cannot know what the industry's key success factors are.
B) the "worry list" sets the management agenda for taking actions to improve the company's performance and business outlook.
C) without a precise fix on what problems/roadblocks a company confronts,managers are less clear about what value chain activities to benchmark.
D) the "worry list" helps company managers clarify their thinking about how best to modify the company's value chain.
E) these issues and obstacles must be cleared before management can focus clearly on what is the best strategy for the company to pursue.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
64
Explain the benefits of preparing a competitive strength assessment.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
65
Why is it important for company managers to develop a "worry list" of strategic issues and problems that they need to address and to resolve? What should they consider to develop this list?
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
66
Describe some ways that a company can improve (1) its supplier-related value chain activities and (2) activities of its forward channel allies.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
67
Draw a typical value chain for an entire industry.Why are the activities performed by value chain allies strategically relevant?
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
68
What is benchmarking and why is it a strategically important analytical tool?
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
69
Identify the five questions that form the framework of evaluating a company's resources and competitive position.
The five questions are provided in Feedback.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
70
What are the three main approaches to rectify a weakness in a company's customer value proposition?
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
71
What benefits might management expect to gain from benchmarking the "best practices" of those in other industries?
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
72
Assume a firm is not cost competitive with rivals because of higher supplier-related costs.Identify three strategic moves that it can make to restore cost parity.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
73
Draw a typical company value chain,and briefly explain the difference between primary activities and support activities.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
74
In determining the various strategic issues that a company needs to address,managers need to consider both the results of its analysis of the company's external environment and the results of its evaluation of the company's competitive position,customer value proposition,and cost structure.True or false? Explain and defend your answer.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
75
What is a resource-based strategy?
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
76
Assume a firm is at a cost disadvantage with rivals because of higher distributor-dealer costs than rivals.Identify two strategic moves that it can make to restore cost parity.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
77
What are the remedies for an internal cost disadvantage?
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
78
Identify five indicators of whether a company's present strategy is working well.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
79
Which of the following is not accurate as concerns the task of identifying the strategic issues and problems that merit front-burner managerial attention?

A) Drawing upon the results and conclusions from analyzing the company's external environment.
B) Drawing on the results and conclusions from evaluating the company's own resources and competitive position.
C) Developing a "worry list" of problems and issues for managerial strategy making.
D) Identifying the strategic issues and problems that the company faces is the first thing that company managers need to do before starting to analyze the company's internal and external environment.
E) Developing a list of what issues and problems that management needs to address (and to resolve) should always precede deciding upon a strategy and what actions to take to improve the company's position and prospects.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
80
Assume a firm is at a cost disadvantage with rivals because its internal costs are higher than those of rivals.Identify several strategic moves that it can make to restore cost parity.
Unlock Deck
Unlock for access to all 80 flashcards in this deck.
Unlock Deck
k this deck
locked card icon
Unlock Deck
Unlock for access to all 80 flashcards in this deck.