Deck 5: Managing Diverse Employees in a Multicultural Environment

Question 1

Following the distributive justice principle means that all members of an organization receive identical or similar outcomes.

Answer 1

False
Explanation: Managers have an obligation to ensure that distributive justice exists in their organizations.This does not mean that all members of an organization receive identical or similar outcomes; rather, it means that members who receive more favorable outcomes than others have made substantially higher or more significant contributions to the organization.

Question 2

It is not good practice for top management to give rewards in order to have successful diversity management initiatives.

Answer 2

False
Explanation: Top management commitment and rewards for the support of diversity are often cited as critical ingredients in the success of diversity management initiatives.

Question 3

Emotional bonds between a mentor and a protégé can enable a protégé to express fears and concerns.

Answer 3

True
Explanation: Emotional bonds between a mentor and a protégé can enable a protégé, for example, to express fears and concerns, and sometimes even reluctance to follow a mentor's advice.

Question 4

The process through which people select, organize, and interpret sensory input is called stereotyping.

Question 5

Lewd jokes and sexually oriented comments are examples of quid pro quo sexual harassment.

Question 6

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991

A)prohibits discrimination against workers over the age of 40.
B)allows for the awarding of punitive and compensatory damages.
C)prohibits discrimination against disabled individuals.
D)requires that men and women be paid equally if they are performing equal work.
E)requires that employers provide 12 weeks of unpaid leave.

Question 7

Title VII of the Civil Rights Act prohibits discrimination

A)against workers over the age of 40 and restricts mandatory retirement.
B)against women in employment decisions on the basis of pregnancy, childbirth, and related medical decisions.
C)against disabled individuals in employment decisions and requires that employers make accommodations for disabled workers to enable them to perform their jobs.
D)and allows for the awarding of punitive and compensatory damages in cases of intentional discrimination.
E)in employment decisions on the basis of race, religion, sex, color, or national origin.

Question 8

Women either control or influence nearly all consumer purchases, so it's important to have their perspective represented on boards.

Question 9

The concept of procedural justice requires managers to be fair to subordinates in deciding who should be promoted within the organization.

Question 10

The term _____ alludes to the invisible barriers that prevent minorities and women from obtaining upper-level positions in the workplace.

A)overt discrimination
B)stereotype
C)glass ceiling
D)bias
E)pay gap

Question 11

According to the U.S.Census Bureau, the racial and ethnic diversity of the U.S.population is increasing quickly and the U.S.population is projected to be 54 percent minority in 2020.

Question 12

Overt discrimination by a manager violates the principle of distributive justice.

Question 13

What is diversity?

A)differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and any other characteristic that is used to distinguish between people
B)differences in the levels of job satisfaction and organizational commitment among managers in different countries because they face different economic, political, and sociocultural forces in their organizations' general environments
C)the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence
D)the extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having the people around him or her get along with one another
E)the extent to which an individual desires to control or influence others

Question 14

Which act requires that men and women be paid equally if they are performing equal work?

A)Civil Rights Act of 1991
B)Title VII of the Civil Rights Act
C)Equal Pay Act
D)Age Discrimination in Employment Act
E)Gender Equality Act

Question 15

Sexual harassment that creates a hostile work environment is more subtle than quid pro quo sexual harassment.

Question 16

An abstract knowledge structure stored in memory that helps interpret and organize information is called a bias.

Question 17

Diversity requires organization members to suppress their personal styles.

Question 18

Effectively managing diversity is an important organizational resource that can improve the organizations' effectiveness, but it doesn't contribute to an organization's competitive advantage.

Question 19

The challenges managers face in effectively managing diversity are affected by the diversity of the environment.

Question 20

The disparity between the representation of women and that of men in the workforce is extremely high.

Question 21

In the _____ role, a manager conveys that the effective management of diversity is a valued goal and objective.

A)figurehead
B)leader
C)liaison
D)entrepreneur
E)spokesperson

Question 22

_____ diversity requires that managers be sensitive and responsive to the needs and concerns of individuals who might not be as well off as others.

A)Ethnic
B)Gender
C)Religious
D)Educational
E)Socioeconomic

Question 23

Which of the following is a way to effectively manage diversity?

A)entrusting employees with the responsibility of managing diversity rather than instituting mentoring programs
B)reducing the use of minority suppliers
C)reducing the number of religious holidays
D)encouraging managers to rely on gender schemas to guide their perceptions of employees
E)insisting that even suppliers support diversity

Question 24

Which of the following is true about managing diversity?

A)Effective management of diversity is a necessity on ethical rather than business grounds.
B)Effective management of diversity presents managers with very few challenges.
C)Effective management of diversity can improve future contributions of diverse employees after they quit.
D)If diversity is not effectively managed, employee turnover will reduce considerably.
E)Effective management of diversity can increase profitability and employee retention.

Question 25

Which of the following is true about perception?

A)Perception is the collection of abstract knowledge structures stored in memory that makes interpreting information possible.
B)Perceptions change quickly depending on the mood of a person.
C)Perceptions are influenced by schemas rather than stereotypes.
D)Perceptions are a person's preconceived notions about the nature of men and women and their traits.
E)The effects of perception lead to different interpretations in the area of diversity.

Question 26

As the manager of Taylor Construction, Scott created a policy that required all subcontractors to submit monthly reports to show the percentage of work that was completed by their diverse employees.This is an example of

A)managing diversity.
B)quid pro quo.
C)affirmative action.
D)overt discrimination.
E)stereotyping.

Question 27

The supervisor of medical billing at a hospital has established a practice that helps her document her employees' skills, performances, and abilities.This information helps the supervisor make objective decisions when promoting employees in her department.Which principle are the supervisor's actions based on?

A)restorative justice
B)procedural justice
C)frontier justice
D)social justice
E)environmental justice

Question 28

Justin, a human resources manager for XYZ Company, commits 5% of the annual budget toward instituting a new program that rewards employees for effectively handling diversity.Justin is playing the role of a(n)

A)monitor.
B)entrepreneur.
C)disseminator.
D)negotiator.
E)disturbance handler.

Question 29

Which principle dictates that managers should receive a raise in pay based upon their contributions to the organization, and not based on their gender?

A)restorative justice
B)reparative justice
C)distributive justice
D)frontier justice
E)spatial justice

Question 30

Which of the following is an aim of distributive justice within an organization?

A)to ensure that all members of an organization receive identical or similar outcomes
B)to ensure that women consistently earn more than men
C)to use fair procedures to determine how to distribute outcomes to organization members
D)to provide favorable outcomes to traditionally oppressed groups
E)to ensure that outcomes are not distributed based on a person's personal characteristics like race or age

Question 31

A manager in the leader role manages diversity in an organization by

A)conveying that the effective management of diversity is a valued goal and objective.
B)evaluating the extent to which diverse employees are being treated fairly.
C)serving as a role model and instituting policies and procedures to ensure that diverse members are treated fairly.
D)enabling diverse individuals to coordinate their efforts and cooperate with one another.
E)allocating resources to support and encourage the effective management of diversity.

Question 32

One result of effectively managing diversity is a(n)

A)decrease in job satisfaction.
B)decrease in use of minority suppliers.
C)increase in the cost of hiring replacements.
D)narrowing of approaches to problems and opportunities.
E)reduction in turnover rates.

Question 33

________ justice is basing employees' promotions on their performance evaluations, independent of ethnicity, age, or gender.

A)Reparative
B)Frontier
C)Distributive
D)Restorative
E)Environmental

Question 34

In the _____ role, a manager enables diverse individuals to coordinate their efforts.

A)spokesperson
B)disseminator
C)liaison
D)monitor
E)negotiator

Question 35

JRC Inc., a consumer-electronics firm based in Atlanta, is opening another manufacturing unit.The top management involves female representatives in the design team to take care of any concerns that female employees may have.This is an example of

A)reverse discrimination.
B)overt discrimination.
C)managing diversity.
D)procedural justice.
E)distributive justice.

Question 36

_____ refers to a grouping of people based on some shared characteristic such as national origin, language, or culture.

A)Heritage
B)Ethnicity
C)Ancestry
D)Regionality
E)Descent

Question 37

As the branch manager of Missouri Bank, Jim is responsible for informing staff members about changes in diversity policies.Jim plays the role of a _____ in handling diversity.

A)disseminator
B)leader
C)liaison
D)figurehead
E)communicator

Question 38

Last week Beverly stayed after hours and spent a lot of effort and time to complete a routine assignment and meet a critical deadline.Her supervisor Annie was impressed, and so for the next assignment, Annie assigned Beverly an interesting and new type of project.Annie's action is consistent with ______ justice.

A)distributive
B)restorative
C)environmental
D)reparative
E)frontier

Question 39

ALT Inc.conducts periodic reviews of the distribution of pay and the favorable outcomes granted to employees, such as promotions and increased office space.The managers want to confirm that those employees who received increase in pay or other favorable outcomes have made significant contributions to the organization.This is an example of applying

A)distributive equality.
B)distributive fairness.
C)procedural justice.
D)environmental justice.
E)distributive justice.

Question 40

The marketing manager at RST Consulting allocates annual bonuses to employees based on performance evaluations.What principle is the manager following?

A)restorative justice
B)reparative justice
C)distributive justice
D)frontier justice
E)spatial justice

Question 41

What is a schema?

A)It is the invisible barrier that prevents minorities and women from being promoted to top corporate positions.
B)It is a person's preconceived notions about the nature of men and women and their traits.
C)It is an abstract knowledge structure stored in memory, making possible the interpretation and organization of information about people, events, or situations.
D)It is a collection of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.
E)It is a systematic tendency to use information about others in ways that result in biases.

Question 42

When hiring new employees, a manager reviews numerous resumes and interviews several applicants.If the manager denies employment opportunities to diverse individuals, the manager engages in overt discrimination which is

A)intentional and deliberate.
B)unintentional and well-meaning.
C)unethical but not illegal.
D)not in violation of the principle of distributive justice.
E)unconscious discrimination against others.

Question 43

All decisions and actions of managers are based on their

A)subjective perceptions.
B)objective determination.
C)schemas.
D)gender schemas.
E)overt discrimination.

Question 44

Steve believes that Carlos is more responsible and capable than Gus because Carlos is from the management team while Gus is the maintenance supervisor.This type of bias known as the ______ effect.

A)glass ceiling
B)salience
C)stereotyping
D)similar-to-me
E)social status

Question 45

The ______ effect happens if a white male manager perceives other white male managers more positively than managers from minority groups.

A)salience
B)similar-to-me
C)glass ceiling
D)stereotyping
E)social status

Question 46

_____ are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

A)Conceptions
B)Biases
C)Abstractions
D)Stereotypes
E)Conflicts

Question 47

What is perception?

A)It is the collection of abstract knowledge structures stored in memory that makes interpreting information possible.
B)It is a person's preconceived notions about the nature of men and women and their traits.
C)It is the process through which people select, organize, and interpret sensory input.
D)It is a collection of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.
E)It is a systematic tendency to use information about others in ways that result in biases.

Question 48

Which of the following is true about the salience effect?

A)The salience effect leads some people to perceive women less positively than they perceive white men.
B)Salient individuals are less often the object of attention than are other members of a work group.
C)Individuals who are salient are often perceived to be primarily responsible for outcomes.
D)Salient individuals are evaluated in a more balanced manner unlike other individuals who are evaluated more extremely in either a positive or a negative direction.
E)While social status is related to bias, salience is related to stereotyping.

Question 49

Tucker is hiring a manager for his clothing store.When he reviews the credentials of applicants, he pays special attention to individuals who share his hobbies and interests.Jose's passion for music and interest in the stock market gets him the job.Tucker is influenced by the _______ effect.

A)similar-to-me
B)reverse discrimination
C)gender schema
D)stereotyping
E)salience

Question 50

Janice is hiring an assistant marketing manager for Fall Inc.Janice recruits Sandra because she comes from a well-known family.Janice is influenced by the _____ effect.

A)similar-to-me
B)social status
C)salience
D)glass ceiling
E)stereotyping

Question 51

Which of the following is true about schemas?

A)People tend to pay attention to information that is consistent with their schemas.
B)Schemas tend to weaken over time.
C)Schemas are systematic tendencies to use information about others in ways that result in inaccurate perceptions.
D)Schemas are a person's preconceived notions about the nature of men and women and their traits, attitudes, behaviors, and preferences.
E)It is a misperception that people cannot perceive information without relying on schemas.

Question 52

The sales manager at STU Inc., Riley, has to promote either Mark or Kate to the position of assistant sales manager.Mark and Kate are equally good resources.Riley promotes Kate because he believes that all women are soft-spoken and polite.Riley is influenced by

A)the similar-to-me effect.
B)the salience effect.
C)the social status effect.
D)stereotypes.
E)biases.

Question 53

What is the similar-to-me effect?

A)It is the tendency to perceive others who are like ourselves more positively than we perceive people who are different.
B)It is the tendency to focus attention on individuals who are conspicuously different from us.
C)It is the tendency to perceive individuals with a higher position in the social hierarchy more positively than we perceive those with a lower position in the social hierarchy.
D)It is the tendency to perceive individuals with disabilities as noncontributors to society.
E)It is the tendency of individuals to see themselves more positively than others around them.

Question 54

What is the salience effect?

A)It is the tendency to perceive others who are like ourselves more positively than we perceive people who are different.
B)It is the tendency to focus attention on individuals who are conspicuously different from us.
C)It is the tendency to perceive individuals with a higher position in the social hierarchy more positively than we perceive those with a lower position in the social hierarchy.
D)It is the tendency to perceive individuals with disabilities as noncontributors to society.
E)It is the tendency for individuals to see themselves more positively than others around them.

Question 55

Which of the following best defines overt discrimination?

A)knowingly and willingly denying diverse individuals access to opportunities and outcomes in an organization
B)focusing attention on individuals who are conspicuously different from us
C)perceiving individuals with high social status more positively than we perceive those with low social status
D)perceiving others who are similar to ourselves more positively than we perceive people who are different
E)using information about others in ways that result in inaccurate perceptions

Question 56

Good decisions are based on accurate information.The success of fast-food restaurants in diverse markets can be attributed to the managers who have relatively accurate

A)schemas.
B)gender schemas.
C)biases.
D)perceptions.
E)stereotypes.

Question 57

What is the social status effect?

A)It is the tendency to perceive others who are like ourselves more positively than we perceive people who are different.
B)It is the tendency to focus attention on individuals who are conspicuously different from us.
C)It is the tendency to perceive individuals with a higher position in the social hierarchy more positively than we perceive those with a lower position in the social hierarchy.
D)It is the tendency to perceive individuals with disabilities as noncontributors to society.
E)It is the tendency for individuals to see themselves more positively than others around them.

Question 58

When Michael signs on Stanley for the company basketball team, he assumes that Stanley is a good player because he is African-American.Which of the following is Michael exhibiting in signing Stanley?

A)a bias
B)a gender schema
C)a stereotype
D)reverse discrimination
E)overt discrimination

Question 59

The management of an elementary school in Texas receives Martin's application for a teaching position.Martin's application is rejected because he is male.The management of the elementary school is influenced by

A)the social status effect.
B)stereotypes.
C)diversity.
D)the similar-to-me effect.
E)the salience effect.

Question 60

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

A)Ideals
B)Stereotypes
C)Values
D)Concepts
E)Perceptions

Question 61

Which of the following is a step to manage diversity effectively?

A)put others' knowledge and beliefs to a reality test
B)base decisions on hunches and stereotypes
C)increase salaries and wages for everyone
D)discourage sharing of differing perspectives
E)empower employees to challenge discriminatory behaviors

Question 62

______ is the process by which experienced members of the organization provide guidance and advice to newer members.

A)Quid pro quo
B)Networking
C)Mentoring
D)Performance appraisal
E)Career planning

Question 63

Emily went to the general manager to file a complaint regarding something her supervisor said to her that implied that she would be demoted or fired if she did not submit to a sexual request.Which step should the general manager first take to deal with this complaint?

A)talk to Emily's supervisor
B)get a neutral third party to investigate the claims of sexual harassment
C)take disciplinary action against the alleged person as soon as possible
D)check Emily's background and history of complaints
E)inform all managers about the complaint

Question 64

Which of the following is a guideline for managers to evaluate employees?

A)ensure that subjective performance indicators are used
B)ensure that minimal time is spent on evaluation
C)ensure that minimal attention is given to the evaluation
D)ensure that the evaluators are not burdened with accountability for the evaluation
E)ensure that performance standards are not vague

Question 65

Two male managers exchange a lewd sexual joke in the presence of a female manager.This is an example of

A)the similar-to-me effect.
B)a hostile work environment.
C)quid pro quo sexual harassment.
D)the salience effect.
E)reverse discrimination.

Question 66

Jeanie realizes that her values differ significantly from some of her younger subordinates.What should Jeanie do to understand them better?

A)put others' knowledge and beliefs to a reality test
B)base decisions on hunches and stereotypes
C)seek out others' points of view and perspectives
D)look for evidence that confirms her point of view
E)help others to modify or change their beliefs

Question 67

Amanda owns and manages a restaurant with more than 50 employees.She wants to make sure that all of her employees not only support diversity among themselves but also among all their customers.For effective management of diversity, Amanda schedules her employees so that diverse individuals work the same hours.The employees build relationships, learn from each other, and support each other.Amanda's management fits the _____ role.

A)monitor
B)entrepreneur
C)liaison
D)leader
E)disseminator

Question 68

Most managers have a fair complaint procedure so allegations of sexual harassment are given proper attention.A fair complaint procedure to investigate charges of sexual harassment should ensure that

A)all organization members are aware of the complaint.
B)the alleged harassers are fairly treated.
C)the alleged harassers and victims deal with the problem on their own.
D)complaints are dealt with at a leisurely pace inside the organization.
E)alleged harassers are let off with a warning if it is their first offence.

Question 69

Which of the following is the right approach to eradicating sexual harassment?

A)Investigations of sexual harassment charges must be proceeded with hurriedly.
B)Allegations of sexual harassment should be made public.
C)Looking into third-party sexual harassment allegations is not the responsibility of managers.
D)Employees should wait sometimes before they file complaints of sexual harassment.
E)Organizations should develop and clearly communicate a sexual harassment policy.

Question 70

When a manager asks a subordinate for sexual favors in return for a promotion, what type of sexual harassment has occurred?

A)hostile work environment
B)quid pro quo
C)accommodative
D)equal
E)covert

Question 71

Which of the following helps managers increase diversity awareness in an organization?

A)suppressing personal styles of organization members
B)sticking with one particular approach rather than trying different ways to do things
C)letting problems grow until they are visible enough to be countered
D)reducing the time spent in socializing and instead concentrating on work
E)improving understanding of others who are different from oneself

Question 72

Which of the following helps managers respond to the differing needs of diverse employees while enabling those employees to be effective contributors to an organization?

A)suppressing their own personal styles
B)sticking with one particular approach rather than trying different ways to do things
C)relying on subjective performance indicators
D)maintaining vague performance standards
E)not feeling threatened by different approaches and perspectives

Question 73

Charlie has been working for a manufacturing company for the last ten years as a general maintenance worker.His job often requires heavy-duty work.Charlie recently told his supervisor that he has back problems, and shortly thereafter his supervisor assigned him to a vacant light-duty maintenance job.This is an example of steps taken in support of the

A)Family and Medical Leave Act.
B)Americans with Disability Act of 1990.
C)Title VII of the Civil Rights Acts.
D)Civil Rights Act of 1964.
E)Equal Employment Opportunity Commission.

Question 74

Making sexually oriented remarks about one's physical appearance is an example of

A)hostile work environment sexual harassment.
B)low gender egalitarianism.
C)quid pro quo sexual harassment.
D)reverse discrimination.
E)the glass ceiling effect.

Question 75

While on a business trip, Eva, the planning manager, suggested to a male subordinate that it would be good for his career if he spent an intimate night with her.This is an example of

A)hostile work environment sexual harassment.
B)gender discrimination.
C)the salience effect.
D)the similar-to-me effect.
E)quid pro quo sexual harassment.

Question 76

Julie, a regional sales manager for a pharmaceutical corporation, scheduled a critical meeting for all the sales reps in her region.After setting the date and time for the meeting, Julie learned that the date she chose was a religious holiday for members of a certain faith.Julie then changed the date for the meeting because

A)she was required to based on the Title VII of the Civil Rights Act.
B)she was required to based on The White House Guidelines on Religious Exercise and Expression in the Federal Workplace.
C)she wanted to effectively manage diversity.
D)she wanted to apply procedural justice.
E)she wanted to apply distributive justice.

Question 77

Elijah is thinking about quitting his job.He is finding it difficult to focus on his job because every day he is harassed with insulting remarks, sexually oriented comments, and racial slurs from his coworkers.This is an example of a(n)

A)hostile work environment sexual harassment.
B)quid pro quo environment.
C)quid pro quo sexual harassment.
D)salience effect.
E)salience environment.

Question 78

Which of the following would be considered quid pro quo sexual harassment?

A)display of pornography
B)request for sexual favors
C)display of sexually oriented objects
D)comment of a sexual nature
E)remark about appearance

Question 79

Which of the following helps ensure that diversity is managed effectively in an organization?

A)focusing attention on individuals who are conspicuously different from us
B)evaluating subordinates in extremes of positivity or negativity
C)discouraging sharing of differing perspectives
D)covering up biases and stereotypes
E)securing top management commitment

Question 80

Whenever Lisa goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male coworkers, both of which make her uncomfortable.What type of environment is this?

A)whistle-blowing environment
B)salience environment
C)quid pro quo environment
D)hostile work environment
E)accommodative environment