Question 1

In the _____ role, a manager conveys that the effective management of diversity is a valued goal and objective.

Accepted Answer

A) figurehead 
B) leader 
C) liaison 
D) entrepreneur 
E) spokesperson 
A) figurehead 
B) leader 
C) liaison 
D) entrepreneur 
E) spokesperson A

Question 2

What is the similar-to-me effect?

Accepted Answer

A) It is the tendency to perceive others who are like ourselves more positively than we perceive people who are different. 
B) It is the tendency to focus attention on individuals who are conspicuously different from us. 
C) It is the tendency to perceive individuals with a higher position in the social hierarchy more positively than we perceive those with a lower position in the social hierarchy. 
D) It is the tendency to perceive individuals with disabilities as noncontributors to society. 
E) It is the tendency of individuals to see themselves more positively than others around them. 
A) It is the tendency to perceive others who are like ourselves more positively than we perceive people who are different. 
B) It is the tendency to focus attention on individuals who are conspicuously different from us. 
C) It is the tendency to perceive individuals with a higher position in the social hierarchy more positively than we perceive those with a lower position in the social hierarchy. 
D) It is the tendency to perceive individuals with disabilities as noncontributors to society. 
E) It is the tendency of individuals to see themselves more positively than others around them. A

Question 3

The ______ effect happens if a white male manager perceives other white male managers more positively than managers from minority groups.

Accepted Answer

A) salience 
B) similar-to-me 
C) glass ceiling 
D) stereotyping 
E) social status 
A) salience 
B) similar-to-me 
C) glass ceiling 
D) stereotyping 
E) social status B

Question 4

Describe the three types of biases that managers can exhibit either toward subordinates or toward other managers.

Accepted Answer

Managers can exhibit the similar-to-me e

Question 5

_____ diversity requires that managers be sensitive and responsive to the needs and concerns of individuals who might not be as well off as others.

Accepted Answer

A) Ethnic 
B) Gender 
C) Religious 
D) Educational 
E) Socioeconomic 
A) Ethnic 
B) Gender 
C) Religious 
D) Educational 
E) Socioeconomic

Question 6

Emotional bonds between a mentor and a protégé can enable a protégé to express fears and concerns.

Accepted Answer

A) True 
 B)False

Question 7

Julie, a regional sales manager for a pharmaceutical corporation, scheduled a critical meeting for all the sales reps in her region.After setting the date and time for the meeting, Julie learned that the date she chose was a religious holiday for members of a certain faith.Julie then changed the date for the meeting because

Accepted Answer

A) she was required to based on the Title VII of the Civil Rights Act. 
B) she was required to based on The White House Guidelines on Religious Exercise and Expression in the Federal Workplace. 
C) she wanted to effectively manage diversity. 
D) she wanted to apply procedural justice. 
E) she wanted to apply distributive justice. 
A) she was required to based on the Title VII of the Civil Rights Act. 
B) she was required to based on The White House Guidelines on Religious Exercise and Expression in the Federal Workplace. 
C) she wanted to effectively manage diversity. 
D) she wanted to apply procedural justice. 
E) she wanted to apply distributive justice.

Question 8

Describe the three different types of interpersonal managerial roles. Each of these roles is critical for the managerial process.Which of the three roles do you think you could perform best?

Accepted Answer

In each of their managerial roles, manag

Question 9

What are the four initial steps that managers can take to eradicate sexual harassment in their organizations?

Accepted Answer

The four initial steps that managers can

Question 10

Distinguish between the two types of sexual harassment that can occur in the workplace.

Accepted Answer

The two types of sexual harassment that

Question 11

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991

Accepted Answer

A) prohibits discrimination against workers over the age of 40. 
B) allows for the awarding of punitive and compensatory damages. 
C) prohibits discrimination against disabled individuals. 
D) requires that men and women be paid equally if they are performing equal work. 
E) requires that employers provide 12 weeks of unpaid leave. 
A) prohibits discrimination against workers over the age of 40. 
B) allows for the awarding of punitive and compensatory damages. 
C) prohibits discrimination against disabled individuals. 
D) requires that men and women be paid equally if they are performing equal work. 
E) requires that employers provide 12 weeks of unpaid leave.

Question 12

A manager in the leader role manages diversity in an organization by

Accepted Answer

A) conveying that the effective management of diversity is a valued goal and objective. 
B) evaluating the extent to which diverse employees are being treated fairly. 
C) serving as a role model and instituting policies and procedures to ensure that diverse members are treated fairly. 
D) enabling diverse individuals to coordinate their efforts and cooperate with one another. 
E) allocating resources to support and encourage the effective management of diversity. 
A) conveying that the effective management of diversity is a valued goal and objective. 
B) evaluating the extent to which diverse employees are being treated fairly. 
C) serving as a role model and instituting policies and procedures to ensure that diverse members are treated fairly. 
D) enabling diverse individuals to coordinate their efforts and cooperate with one another. 
E) allocating resources to support and encourage the effective management of diversity.

Question 13

Effectively managing diversity is an important organizational resource that can improve the organizations' effectiveness, but it doesn't contribute to an organization's competitive advantage.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is true about managing diversity?

Accepted Answer

A) Effective management of diversity is a necessity on ethical rather than business grounds. 
B) Effective management of diversity presents managers with very few challenges. 
C) Effective management of diversity can improve future contributions of diverse employees after they quit. 
D) If diversity is not effectively managed, employee turnover will reduce considerably. 
E) Effective management of diversity can increase profitability and employee retention. 
A) Effective management of diversity is a necessity on ethical rather than business grounds. 
B) Effective management of diversity presents managers with very few challenges. 
C) Effective management of diversity can improve future contributions of diverse employees after they quit. 
D) If diversity is not effectively managed, employee turnover will reduce considerably. 
E) Effective management of diversity can increase profitability and employee retention.

Question 15

Whenever Lisa goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male coworkers, both of which make her uncomfortable.What type of environment is this?

Accepted Answer

A) whistle-blowing environment 
B) salience environment 
C) quid pro quo environment 
D) hostile work environment 
E) accommodative environment 
A) whistle-blowing environment 
B) salience environment 
C) quid pro quo environment 
D) hostile work environment 
E) accommodative environment

Question 16

As the branch manager of Missouri Bank, Jim is responsible for informing staff members about changes in diversity policies.Jim plays the role of a _____ in handling diversity.

Accepted Answer

A) disseminator 
B) leader 
C) liaison 
D) figurehead 
E) communicator 
A) disseminator 
B) leader 
C) liaison 
D) figurehead 
E) communicator

Question 17

One of Laura's subordinates reported an instance of sexual harassment.What action should Laura take?

Accepted Answer

Laura should use a fair complaint proced

Question 18

Most managers have a fair complaint procedure so allegations of sexual harassment are given proper attention.A fair complaint procedure to investigate charges of sexual harassment should ensure that

Accepted Answer

A) all organization members are aware of the complaint. 
B) the alleged harassers are fairly treated. 
C) the alleged harassers and victims deal with the problem on their own. 
D) complaints are dealt with at a leisurely pace inside the organization. 
E) alleged harassers are let off with a warning if it is their first offence. 
A) all organization members are aware of the complaint. 
B) the alleged harassers are fairly treated. 
C) the alleged harassers and victims deal with the problem on their own. 
D) complaints are dealt with at a leisurely pace inside the organization. 
E) alleged harassers are let off with a warning if it is their first offence.

Question 19

All decisions and actions of managers are based on their

Accepted Answer

A) subjective perceptions. 
B) objective determination. 
C) schemas. 
D) gender schemas. 
E) overt discrimination. 
A) subjective perceptions. 
B) objective determination. 
C) schemas. 
D) gender schemas. 
E) overt discrimination.

Question 20

Tucker is hiring a manager for his clothing store.When he reviews the credentials of applicants, he pays special attention to individuals who share his hobbies and interests.Jose's passion for music and interest in the stock market gets him the job.Tucker is influenced by the _______ effect.

Accepted Answer

A) similar-to-me 
B) reverse discrimination 
C) gender schema 
D) stereotyping 
E) salience 
A) similar-to-me 
B) reverse discrimination 
C) gender schema 
D) stereotyping 
E) salience

In the _____ role, a manager conveys that the effective management of diversity is a valued goal and objective.

What is the similar-to-me effect?

The ______ effect happens if a white male manager perceives other white male managers more positively than managers from minority groups.

Describe the three types of biases that managers can exhibit either toward subordinates or toward other managers.

_____ diversity requires that managers be sensitive and responsive to the needs and concerns of individuals who might not be as well off as others.

Emotional bonds between a mentor and a protégé can enable a protégé to express fears and concerns.

Describe the three different types of interpersonal managerial roles. Each of these roles is critical for the managerial process.Which of the three roles do you think you could perform best?

What are the four initial steps that managers can take to eradicate sexual harassment in their organizations?

Distinguish between the two types of sexual harassment that can occur in the workplace.

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991

A manager in the leader role manages diversity in an organization by

Effectively managing diversity is an important organizational resource that can improve the organizations' effectiveness, but it doesn't contribute to an organization's competitive advantage.

Which of the following is true about managing diversity?

Whenever Lisa goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male coworkers, both of which make her uncomfortable.What type of environment is this?

As the branch manager of Missouri Bank, Jim is responsible for informing staff members about changes in diversity policies.Jim plays the role of a _____ in handling diversity.

One of Laura's subordinates reported an instance of sexual harassment.What action should Laura take?

Most managers have a fair complaint procedure so allegations of sexual harassment are given proper attention.A fair complaint procedure to investigate charges of sexual harassment should ensure that

All decisions and actions of managers are based on their

Tucker is hiring a manager for his clothing store.When he reviews the credentials of applicants, he pays special attention to individuals who share his hobbies and interests.Jose's passion for music and interest in the stock market gets him the job.Tucker is influenced by the _______ effect.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 5: Managing Diverse Employees in a Multicultural Environment

In the _____ role, a manager conveys that the effective management of diversity is a valued goal and objective.

What is the similar-to-me effect?

The ______ effect happens if a white male manager perceives other white male managers more positively than managers from minority groups.

Describe the three types of biases that managers can exhibit either toward subordinates or toward other managers.

_____ diversity requires that managers be sensitive and responsive to the needs and concerns of individuals who might not be as well off as others.

Emotional bonds between a mentor and a protégé can enable a protégé to express fears and concerns.

Describe the three different types of interpersonal managerial roles. Each of these roles is critical for the managerial process.Which of the three roles do you think you could perform best?

What are the four initial steps that managers can take to eradicate sexual harassment in their organizations?

Distinguish between the two types of sexual harassment that can occur in the workplace.

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991

A manager in the leader role manages diversity in an organization by

Effectively managing diversity is an important organizational resource that can improve the organizations' effectiveness, but it doesn't contribute to an organization's competitive advantage.

Which of the following is true about managing diversity?

Whenever Lisa goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male coworkers, both of which make her uncomfortable.What type of environment is this?

As the branch manager of Missouri Bank, Jim is responsible for informing staff members about changes in diversity policies.Jim plays the role of a _____ in handling diversity.

One of Laura's subordinates reported an instance of sexual harassment.What action should Laura take?

Most managers have a fair complaint procedure so allegations of sexual harassment are given proper attention.A fair complaint procedure to investigate charges of sexual harassment should ensure that

All decisions and actions of managers are based on their

Tucker is hiring a manager for his clothing store.When he reviews the credentials of applicants, he pays special attention to individuals who share his hobbies and interests.Jose's passion for music and interest in the stock market gets him the job.Tucker is influenced by the _______ effect.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters