Deck 1: Managers and Managing

Question 1

_____ is the measure of the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals.

A)Efficiency
B)Task management
C)Effectiveness
D)Diversification
E)Differentiation

Answer 1

C
Explanation: Effectiveness is a measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals.

Question 2

As a part of planning, managers establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals.

Answer 2

False
Explanation: As a part of planning, managers choose appropriate organizational goals and courses of action to best achieve those goals.

Question 3

The Williams Brothers Company uses a formal system of task and reporting relationships that coordinates and motivates members so they work together to achieve organizational goals.This is an example of an organizational structure.

Answer 3

True
Explanation: An organizational structure coordinates and motivates members so they work together to achieve organizational goals.

Question 4

The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy.

Question 5

At a recent staff meeting, Jim was praised by his CEO for always choosing the right goals to pursue.The quality that Jim displays here is efficiency.

Question 6

Which of the following correctly defines organizational performance?

A)It increases with an increase in efficiency and effectiveness.
B)It increases with a decrease in efficiency and effectiveness.
C)It remains unchanged with a decrease in efficiency and effectiveness.
D)It decreases with an increase in efficiency and effectiveness.
E)It remains unchanged with an increase in efficiency and effectiveness.

Question 7

Shannon's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals.This is an example of

A)organizational input.
B)diversification.
C)organizational performance.
D)product development.
E)differentiation.

Question 8

Managers engaged in the controlling function of management energize their employees and ensure they understand their role in achieving organizational goals.

Question 9

Organizations are collections of people who work together and coordinate their actions to achieve a wide variety of goals.

Question 10

_____ is the measure of how productively an organization uses its resources to achieve a goal.

A)Effectiveness
B)Product differentiation
C)Efficiency
D)Empowerment
E)Product development

Question 11

First-line managers are responsible for the daily supervision of the nonmanagerial employees who perform the specific activities necessary to produce goods and services.

Question 12

First-line managers typically supervise middle managers.

Question 13

As a middle manager, Jessie selects the goals for her team.The process that Jessie uses in selecting goals is called leading.

Question 14

The performance level of an organization is based on how well its managers plan and develop strategies.

Question 15

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently.

Question 16

Categorizing people according to their salary lays out the lines of authority and responsibility between different individuals and groups.

Question 17

Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Question 18

Managers affect society directly with their decisions regarding the use of resources.

Question 19

Efficiency is a measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals.

Question 20

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

A)control group
B)talent pool
C)organization
D)focus group
E)quality circle

Question 21

Melissa, the HR manager of a publishing house, has been asked to increase the level of efficiency at the workplace.She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform.Which of the following managerial tasks is Melissa performing?

A)planning
B)leading
C)organizing
D)controlling
E)consolidating

Question 22

Which of the following managerial tasks does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?

A)organizing
B)leading
C)staffing
D)controlling
E)planning

Question 23

The Art Hub makes and sells paintings, sculptures, and small craft items.Its products meet consumer needs, but are often too expensive to buy.Which of the following is most likely to be true with regard to the company?

A)Its product manager achieves company goals and uses resources wisely.
B)Its product manager achieves company goals but uses resources inadequately.
C)Its product manager chooses the wrong goals to pursue and uses the resources inadequately.
D)Its product manager chooses the right goals to pursue and uses the resources wisely.
E)Its product manager chooses the wrong goals to pursue, but uses resources wisely.

Question 24

In which of the following managerial tasks do managers select appropriate goals for the organization?

A)organizing
B)leading
C)planning
D)controlling
E)restructuring

Question 25

Jack Sprouts Inc.is a company based in Riverdale that markets canned vegetables.In recent years, Jack Sprouts' business has declined considerably owing to a weak focus on quality.Holding the managers responsible for the declining sales figures, the CEO of Jack Sprouts decided to lay off those who lacked effectiveness and were inefficient.Who among the following is most likely to be laid off by Jack Sprouts' CEO?

A)Elise, who is ambitious and favors directional planning
B)Kerry, who spends lavishly on resources and is averse to taking responsibilities
C)Juan, who chooses appropriate goals to pursue but does not always succeed due to resource constraints
D)Margo, who sets high targets for herself and her team, and makes the best use of available resources to meet them
E)Andy, who plans carefully and only chooses realistic goals to pursue

Question 26

Oceania Unlimited Inc.is a tourism agency that offers special holiday packages in the Pacific region.Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands.Which of the following managers is most likely to meet these requirements?

A)Nico, who chooses the right goals to pursue, and spends more than he needs on resources
B)Karen, who chooses the right goals to pursue, and makes clever use of resources to achieve them
C)Douglas, who chooses the right goals to pursue and displays an overly rigid approach to planning
D)Barrie, who chooses unrealistic goals, and tries hard to succeed
E)Leo, who chooses appropriate goals, but is slow in decision making

Question 27

Craig is a highly effective manager.This implies that he

A)is likely to spend lavishly on resources.
B)is highly compliant.
C)disfavors employee empowerment.
D)chooses appropriate goals and then achieves them.
E)is overly ambitious.

Question 28

The Clear Image Devices Company designs and develops imaging equipment.It has a low level of efficiency and high level of effectiveness, so it is most likely to produce a

A)product that customers want, but that is too expensive for them to buy.
B)product that customers want at a quality and price they can afford.
C)low-quality product that customers do not want.
D)high-quality product that customers do not want.
E)high-quality product that the company makes a profit on.

Question 29

A company with a high level of efficiency and effectiveness is most likely to produce

A)a product that customers want, but that is too expensive for them to buy.
B)a product that customers want at a quality and price they can afford.
C)a product that is expensive and nondurable.
D)a high-quality product that customers do not want.
E)a low-quality product that customers do not want.

Question 30

Which of the following does planning involve in an organization?

A)establishing task relationships that allow people to work together
B)developing strategies for how to achieve high performance
C)motivating individuals to achieve organizational goals
D)establishing accurate measuring and monitoring systems
E)measuring how well the organization has achieved its goals

Question 31

The PRP Company manufactures plastic components.The company has a low level of efficiency and low level of effectiveness, which means it is most likely to produce a

A)product that customers want, but that is too expensive for them to buy.
B)product that customers want at a quality and price they can afford.
C)low-quality product that customers do not want.
D)high-quality product that customers do not want.
E)high-quality product that the company makes a profit on.

Question 32

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part each of them plays in achieving organizational goals?

A)planning
B)leading
C)controlling
D)monitoring
E)strategizing

Question 33

Which of the following is an element of planning?

A)encouraging all employees to perform at a high level to help the organization achieve its vision and goals
B)using power, personality, and communication skills to coordinate the activities of people and groups
C)establishing alliances between different organizations to share resources and produce new goods and services
D)deciding which goals the organization will pursue and what strategies will achieve those goals
E)organizing people into departments according to the kinds of job-specific tasks they perform

Question 34

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?

A)planning
B)leading
C)reviewing
D)controlling
E)organizing

Question 35

Marietta is the product manager at Fireflies Ltd., a company that designs and manufactures clothes and fashion accessories.Noticing the rising popularity of rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decided to take advantage of the latent demand in the market.Marietta knew that she was taking a risk by committing organizational resources to pursuing this idea, but was confident about the merit of her decision.In deciding the allocation of resources for attaining her goals, which managerial task can Marietta be said to be performing?

A)leading
B)organizing
C)planning
D)restructuring
E)controlling

Question 36

_____ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals.

A)Planning
B)Leading
C)Reviewing
D)Controlling
E)Organizing

Question 37

Toy Town makes and sells jigsaw puzzles and strategy board games.Its products are of excellent quality, but fail to meet consumer needs.Which of the following is most likely to be true with regard to Toy Town?

A)Its product manager chooses the wrong goals to pursue and uses the resources wisely.
B)Its product manager chooses the wrong goals to pursue and uses the resources inadequately.
C)Its product manager chooses the right goals to pursue and uses the resources inadequately.
D)Its product manager chooses the right goals to pursue and uses the resources wisely.
E)Its product manager responds quickly to change.

Question 38

A company with a high level of efficiency and low level of effectiveness is most likely to produce

A)a low-quality product that the company makes a profit on.
B)a high-quality product that the company makes a profit on.
C)a low-quality product that customers do not want.
D)a high-quality product that customers do not want.
E)a high-quality product that customers can afford.

Question 39

Emma is a highly efficient manager.This implies that she

A)minimizes the amount of input resources without compromising quality.
B)is slow to respond to change and perceives organizational change as harmful.
C)does not favor flexibility in planning.
D)spends lavishly on resources.
E)works for longer hours than do most of her colleagues.

Question 40

Robert is the product manager at Digital Digs, LLC, a company that manufactures computer accessories.He is known for his effectiveness and efficiency, qualities that are highly regarded in the company where he works.Which of the following can be fittingly inferred with regard to Digital Digs?

A)Its products meet consumer needs, but are too expensive for them to buy.
B)Its products meet consumer needs at a price they can afford.
C)Its products are high in quality, but customers do not want them.
D)Its products are low in quality, but they still meet customer needs.
E)Its products are mostly complex in design and high in quality.

Question 41

Daniel, a manager at Joe's Fish Shack, monitors the performance of workers in his department to check if the quality of their work is meeting the performance standards of the company.In doing so, which managerial task is Daniel performing?

A)planning
B)staffing
C)organizing
D)structuring
E)controlling

Question 42

SkyGen, an airlines company, appointed an engineer to be the link between the company's R&D department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane.According to Mintzberg, the engineer appointed by SkyGen to be the link between the company's R&D department and the government contractor is playing the role of a

A)monitor.
B)leader.
C)figurehead.
D)resource allocator.
E)liaison.

Question 43

Middle managers are responsible for

A)the daily supervision of the nonmanagerial employees.
B)fine-tuning and developing the skills of top managers.
C)establishing the organization's goals and visions.
D)finding the best way to use resources to achieve organizational goals.
E)creating the top-management team.

Question 44

In _____, managers evaluate how well the organization is accomplishing its goals.

A)leading
B)planning
C)organizing
D)disseminating
E)controlling

Question 45

According to Mintzberg's typology, a manager who establishes agreements with other organizations about pooling company resources while working on joint projects is a(n)

A)figurehead.
B)entrepreneur.
C)monitor.
D)negotiator.
E)disseminator.

Question 46

Which of the following is true of first-line managers?

A)They are responsible for finding the best way to organize human and other resources to achieve organizational goals.
B)They work in all departments or functions of an organization.
C)They make specific decisions about the production of goods and services.
D)They evaluate whether the organization's goals are appropriate.
E)They instruct top managers on the suitability of organizational goals.

Question 47

The outcome of the control process is the ability to

A)measure performance accurately and regulate organizational efficiency and effectiveness.
B)formulate effective business strategies and plan the allocation of resources.
C)attract customers by producing goods and services more cheaply than any competitor.
D)motivate employees to perform at a high level.
E)decide what organizational goals to pursue.

Question 48

Which of the following is true of middle managers?

A)They are often called supervisors.
B)They are responsible for daily supervision of the nonmanagerial employees.
C)They make specific decisions about the production of goods and services.
D)They are responsible for the performance of all departments.
E)They establish long-term organizational goals.

Question 49

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum company took the responsibility for correcting the environmental damages caused by his company.According to Mintzberg's typology, in doing so, he is performing the role of a

A)liaison.
B)disturbance handler.
C)monitor.
D)disseminator.
E)figurehead.

Question 50

Which of the following is a characteristic of first-line managers?

A)They are responsible for finding the best way to organize human resources and other organizational assets.
B)They evaluate whether the organization's goals are appropriate.
C)They are responsible for daily supervision of the nonmanagerial employees.
D)They instruct top managers on the suitability of organizational goals.
E)They develop and fine-tune the skills and know-how of middle managers.

Question 51

In an interview with a television channel, the Public Relations manager of KP Oil explained what his company intended to do to tackle the threat to marine life caused by an oil spill in the Pacific Ocean.The oil spill was caused by a tanker ship accident carrying crude oil for the company.According to Mintzberg, the PR manager of KP Oil is playing the role of a

A)liaison.
B)figurehead.
C)leader.
D)disseminator.
E)spokesperson.

Question 52

Controlling is the managerial task that involves

A)deciding what organizational goals to pursue.
B)obtaining customers by producing goods and services more cheaply than any competitor.
C)taking any corrective actions needed to maintain or improve performance.
D)using personality to establish equilibrium in the workplace.
E)motivating people to perform at a high level.

Question 53

_____ is the managerial task that involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so their activities and efforts are in harmony.

A)Leading
B)Planning
C)Strategizing
D)Reviewing
E)Controlling

Question 54

Supervisors are also referred to as _____ managers.

A)first-line
B)middle
C)top
D)interim
E)executive

Question 55

Abby, the CEO of Little Angel Photography, reviews the performance of her company over the last quarter to determine whether they are meeting the planned sales and profitability goals.In this instance, which managerial task is she performing?

A)planning
B)organizing
C)delegating
D)controlling
E)structuring

Question 56

James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which employees are expected to follow at work.According to Mintzberg, he is performing the role of a

A)figurehead.
B)negotiator.
C)monitor.
D)liaison.
E)resource allocator.

Question 57

Marisa informs employees about changes taking place in the external and internal environments.She explains how the changes will affect them and the organization.According to Mintzberg, she is playing the role of a(n)

A)entrepreneur.
B)disseminator.
C)disturbance handler.
D)monitor.
E)liaison.

Question 58

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n)

A)entrepreneur.
B)negotiator.
C)figurehead.
D)liaison.
E)disseminator.

Question 59

Which of the following is true of top managers?

A)They are often called supervisors.
B)They are responsible for daily supervision of the nonmanagerial employees.
C)They spend more time leading and controlling than planning and organizing.
D)They do not establish organizational goals.
E)They have cross-departmental responsibility.

Question 60

According to Mintzberg's typology, a manager who evaluates the performance of other managers in different tasks and takes corrective action to improve their performance is a

A)disseminator.
B)figurehead.
C)monitor.
D)spokesperson.
E)negotiator.

Question 61

Because of financial problems in the organization, using ________, the top management of an investment bank decided to reduce the number of middle managers by 10 percent.

A)outsourcing
B)restructuring
C)task assessment
D)empowerment
E)delegation

Question 62

Gerald is a mechanical engineer who can examine and detect a problem, determine cause and effect, and provide a solution.Gerald's skill is called ______ skill.

A)human
B)negotiation
C)technical
D)conceptual
E)structural

Question 63

A manufacturing company that has been in business for several years decided to discontinue production of some of their low-selling products and focus on their areas of expertise.The company innovated a new product with unique value.This is an example of using

A)competitive advantage.
B)core competency.
C)empowerment.
D)management skills.
E)management strategies.

Question 64

_____ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.

A)Restructuring
B)Outsourcing
C)Empowerment
D)Departmentalization
E)Insourcing

Question 65

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field.In this instance, Bob was promoted because of his _____ skills.

A)conceptual
B)planning
C)human
D)technical
E)leading

Question 66

______ is the process of creating new or improved products that customers want.

A)Competitive advantage
B)Total quality management
C)Turnaround management
D)Innovation
E)Core competency

Question 67

MaryAnn supervises 15 people in her department.She recently met with her superiors to discuss her performance as a supervisor.Getting this feedback will help her develop her _______ skills.

A)job-specific
B)conceptual
C)human
D)technical
E)departmental

Question 68

Which of the following is a consequence of restructuring?

A)increase in the size of departments
B)loss of jobs
C)increase in hierarchical levels
D)increase in customer satisfaction
E)improvement in morale of employees

Question 69

_____ is defined as the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors.

A)Empowerment
B)Competitive advantage
C)Diversification
D)Stratification
E)Innovation

Question 70

Which of the following is a primary concern of top managers?

A)supervising nonmanagerial employees
B)training, motivating, and rewarding salespeople
C)developing and fine-tuning employee skills
D)supervising first-line managers
E)deciding which goods a company should produce

Question 71

Core competency is

A)the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another.
B)the planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively.
C)a measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals.
D)a measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals.
E)the ability to analyze and diagnose a situation and to distinguish between cause and effect.

Question 72

_____ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.

A)Total quality management
B)Innovation
C)Crisis management
D)Turnaround management
E)Restructuring

Question 73

Apple Computer's Supplier Responsibility Progress Report describes the extensive measures it takes throughout its global supply chain to ensure

A)detail and quality in production.
B)increases in production.
C)that workers are treated fairly.
D)that their use of resources is efficient.
E)that management goals are appropriate.

Question 74

Due to declining global sales, Makeown Ventures Inc.announced that it would lay off 12 percent of its existing workforce over the next few months.This is an example of

A)task assessment.
B)insourcing.
C)restructuring.
D)outsourcing.
E)empowerment.

Question 75

______ means providing a work environment that is physically and psychologically safe.

A)Human resource management
B)Workforce management
C)Total quality management
D)Crisis management
E)Social responsibility

Question 76

_______ was recently named the top U.S.company for diversity.

A)Wyndham Worldwide
B)JP Morgan Chase
C)Dell
D)AT&T
E)Aetna

Question 77

A _______ is a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities.

A)primary group
B)self-managed team
C)focus group
D)restructured team
E)functional team

Question 78

_____ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing, or customer service.

A)Empowering
B)Outsourcing
C)Stratifying
D)Controlling
E)Innovating

Question 79

The general ability to understand, alter, lead, and control the behavior of other workers is a _____ skill.

A)conceptual
B)human
C)technical
D)structural
E)diagnostic

Question 80

A company that specializes in making computer accessories has its managers concentrate on improving the quality of one of their products.The new product is more advanced than those of their competitors, and customers are willing to pay more for the higher quality.By _______, this company outperformed its competitors by producing a product more efficiently and effectively than their competitors.

A)creating core competency
B)building a competitive advantage
C)restructuring
D)utilizing management stratification
E)employing empowerment