Deck 10: Managing Human Resources

Question 1

In some companies,the department that handles the human resources management function is called by this name:

A)finance management
B)marketing management
C)budgeting management
D)personnel management
E)sales management

Answer 1

D
Explanation: Human resources managers are concerned with maximizing the satisfaction of employees and motivating them to meet organizational objectives productively.In some companies,this function is called personnel management.

Question 2

Managing the quantity and quality of employees is not an important managerial function.

Answer 2

False
Explanation: Managing the quantity (from hiring to firing)and quality (through training,compensating,and so on)of employees is an important business function.

Question 3

The document that contains an overview of a job's title,tasks,relationships with other jobs,physical and mental skills required,duties and responsibilities is referred to as a job

A)evaluation.
B)analysis.
C)description.
D)policy.
E)procedure.

Answer 3

C
Explanation: A job description is a formal,written explanation of a specific job that usually includes job title,tasks to be performed relationship with other jobs,physical and mental skills required,duties,responsibilities,and working conditions.

Question 4

A human resources manager deciding how many positions an organization will need is engaging in which of the following activities?

A)Recruiting
B)Planning
C)Training
D)Selling
E)Compensating

Question 5

Determining,through observation and study,the specific tasks that comprise a job and the knowledge,skills,and abilities necessary to perform it is called

A)job description.
B)job specification.
C)job design.
D)job analysis.
E)job designation.

Question 6

The planning of human resources includes all of the following except

A)determining how many employees and what skills the organization needs.
B)forecasting how many employees the organization needs to hire and what qualifications they must have.
C)forecasting the supply of people in the work force who will have the necessary qualifications to meet the firm's needs.
D)considering the status of current personnel.
E)appraising performance.

Question 7

The qualifications necessary for a specific job are spelled out in the job ___________

A)evaluation.
B)specification.
C)analysis.
D)description.
E)assessment.

Question 8

A job description is a written description of the qualifications necessary for a specific job.

Question 9

What is human resources management?

Question 10

Job analysis is a systematic procedure to determine the relative worth of various jobs.

Question 11

All of the following would be external sources for recruiting except

A)newspaper advertisements.
B)employment agencies.
C)college campuses.
D)professional journals.
E)company websites.

Question 12

Recruiters can find internal sources of applicants outside the firm.

Question 13

Work by management theorists such as Herzberg has helped managers to better understand human relations.

Question 14

Legal regulations are not much of a concern in the recruitment and selection process.

Question 15

Internal recruiting has advantages over external sources,one of which is:

A)improved employee morale.
B)higher costs.
C)a longer period of adjustment to the new job.
D)more time to find the right candidate.
E)higher turnover rate.

Question 16

The planning function of human resources management includes determining the status of current personnel when planning human resource needs for the future.

Question 17

It is not necessary to verify an applicant's references because most applicants tell the truth on applications or resumes.

Question 18

All of the following are activities performed by human resources managers except

A)planning.
B)recruiting.
C)selling.
D)training.
E)compensating.

Question 19

Testing is a means of eliminating those who do not meet the job specifications.

Question 20

What is the difference between a job description and a job specification?

Question 21

Professionals who specialize in luring qualified people away from other companies are known as

A)tacticians.
B)strategists.
C)headhunters.
D)counselors.
E)career planners.

Question 22

Vikram,a Ph.D. ,has worked in the Monsanto research lab as a chemist for several years.He is currently participating in a series of management seminars at company expense.This is an example of

A)development.
B)orientation.
C)training.
D)an assessment center.
E)performance appraisal.

Question 23

All of the following would be examples of objective assessments of an employee's performance appraisal except

A)a factory worker's level of output.
B)number of units sold for a salesperson.
C)a ranking system for an office worker.
D)batting average for a baseball player.
E)shooting percentage for a basketball player.

Question 24

Training is a vital function of operations management.

Question 25

Training involves teaching managers and professionals how to perform their jobs.

Question 26

All of the following would likely be requested on an employment application form except

A)name.
B)address.
C)religion.
D)phone number.
E)education.

Question 27

What are some external sources for firms to search in order to find qualified applications to fill positions?

Question 28

Managers involved in checking an applicant's references should be aware that an applicant's former employer will likely confirm only that the individual did indeed work there,but not provide any information about the applicant's:

A)ending date of employment.
B)position title.
C)name of company department.
D)quality of work.
E)beginning date of employment.

Question 29

An interview is

A)the best way to gather verifiable data about a candidate.
B)a chance to exchange information with the candidate.
C)always a source of true information from the potential candidate.
D)when the interviewer should talk a lot.
E)all of the above.

Question 30

Subjective evaluation tools include

A)ranking systems.
B)number of defective products turned out.
C)number of houses sold.
D)sales volume in dollars.
E)number of customer referrals.

Question 31

The performance appraisal provides information about

A)employees' personal lives.
B)the informal organization.
C)what is on the grapevine.
D)the quality of selection programs.
E)product quality.

Question 32

Orientation is the human resources function that

A)includes tours,introductions,and socialization.
B)provides on-the-job training.
C)is okay to omit.
D)develops equal pay information.
E)occurs after the employee is on the job for several months.

Question 33

Orientation introduces a new employee to the ethics and culture of the new company.

Question 34

All of the following are objectives of performance appraisal except to

A)provide employees with feedback on performance.
B)provide the organization with information on its development programs.
C)provide a basis for reward distribution.
D)train employees on how to improve their performance.
E)provide employees with information on what they need to do to improve their performance.

Question 35

Performance appraisal is one of a manager's most difficult tasks.

Question 36

Which of the following is restricted to specific government jobs and those involving security or access to drugs?

A)Cholesterol tests
B)Physical condition tests
C)Cancer tests
D)Blood pressure tests
E)Polygraph tests

Question 37

An orientation would likely include all of the following except

A)interview of finalists.
B)tour of the building.
C)introductions to supervisors.
D)introductions to co-workers.
E)videotapes of company facts.

Question 38

Following the interview,the next stage of the employee selection process usually involves

A)orientation.
B)testing.
C)filling out insurance forms.
D)reference checking.
E)viewing company videos.

Question 39

What are some of the legal issues involved in recruiting and selecting potential employees?

Question 40

On a performance appraisal,an objective assessment is quantifiable and must take into account the work environment.

Question 41

A separation is a horizontal move from one job to another within a company.

Question 42

A separation is

A)an employee's departure from an organization.
B)initiated by the employer.
C)initiated by the employee.
D)a suspension of employment due to slow business conditions.
E)a horizontal move from one job to another within the same company.

Question 43

Transfers allow workers to obtain new skills.

Question 44

A transfer involves advancement to a higher-level position with increased authority,responsibility,and pay.

Question 45

Socorro was terminated from her job by her employer because she was repeatedly late to work;she

A)resigned.
B)was fired.
C)was laid off.
D)was transferred.
E)was downsized.

Question 46

Joe Johnson was recently moved to a new position in his company that involved learning new skills and work assignments even though Joe received no pay increase.This would best be called a

A)promotion.
B)transfer.
C)separation.
D)layoff.
E)movement.

Question 47

Downsizing is most likely the result of

A)violations of company rules.
B)excessive absenteeism.
C)frequent tardiness.
D)efforts to increase productivity and competitiveness.
E)excellent work.

Question 48

Benefits are an addition to regular compensation for exceptional performance.

Question 49

To motivate employees such as car salespersons to sell as much as they can,they are paid

A)commissions.
B)time wages.
C)piece wages.
D)by units.
E)the minimum.

Question 50

Financial compensation falls into two general categories:

A)time wages and piece wages.
B)wages and salaries.
C)wages and commission.
D)commission and bonus.
E)salaries and bonuses.

Question 51

Managers must take care to warn employees when their performance is unacceptable.

Question 52

To avoid legal problems,before firing an employee,companies should ensure that

A)they have given the person 60 days' notice.
B)they have been unfair.
C)the employee is a member of a minority.
D)they have documented all problems and warnings in the employee's work records.
E)the employee did good work.

Question 53

What are some of the reasons employees separate from an organization? List as many as you can think of.

Question 54

Human resources departments strive to

A)minimize promotions and transfers.
B)maximize losses due to separations and transfers.
C)minimize losses due to separations and transfers.
D)maximize separations and transfers.
E)none of the above.

Question 55

Companies often determine the compensation for a specific job by

A)conducting a job evaluation.
B)conducting a wage/salary survey.
C)throwing darts at a board.
D)asking the employee how much he or she wants.
E)guessing what would be best.

Question 56

Designing a fair compensation plan for employees is important because wages and salaries represent a substantial portion of an organization's expenses.

Question 57

When Sandy Smith moved to a new job that involved more responsibility and an increase in compensation,she received a

A)transfer.
B)demotion.
C)lateral move.
D)horizontal move.
E)promotion.

Question 58

Wages are based on the number of hours an employee works or the output achieved.

Question 59

Piece wages are based on the level of output achieved.

Question 60

What is a performance appraisal?

Question 61

Secondary characteristics of diversity are inborn and cannot be changed.

Question 62

Employees who are dissatisfied with their working conditions or compensation have to negotiate with a labor union to bring about change.

Question 63

If the negotiations between union and management representatives come to a standstill and a third party is brought in to make suggestions or propose solutions to help resolve the impasse,then the third party would likely be a(n)

A)arbitrator.
B)conciliator.
C)mediator.
D)strikebreaker.
E)scab.

Question 64

What are some of the ways a worker may be compensated?

Question 65

Which of the following is not a benefit?

A)Vacation pay
B)Health insurance
C)Pension plans
D)Salary
E)Child care

Question 66

Givebacks are concessions made by management to keep workers working.

Question 67

To achieve its objectives,labor may use all of the following except

A)picketing.
B)strikes.
C)boycotts.
D)lockouts.
E)collective bargaining.

Question 68

The major reason for forming a labor union is that

A)a group has more clout with management than an individual.
B)management always listens to groups.
C)unions are good social groups.
D)unions are socialistic.
E)unions force employers to hire too many people.

Question 69

The general manager at a Target store is probably paid by

A)commission.
B)time wages.
C)piece wages.
D)units.
E)salary.

Question 70

If a government agency paid its workers additional compensation at the end of the year as a thank-you for good work,this would most likely be called

A)wages.
B)commission.
C)a salary.
D)profit sharing.
E)a bonus.

Question 71

Discuss tactics labor and management may use to gain their objectives.

Question 72

A lockout is a court order that keeps employees from striking.

Question 73

Picketing is a public protest against management practices.

Question 74

To achieve its objectives,management may use _______,which are similar to union strikes.

A)boycotts.
B)strikes.
C)lockouts.
D)picketing.
E)all of the above.

Question 75

An employee stock ownership plan is

A)a wage.
B)a bonus.
C)profit sharing.
D)a salary.
E)a commission.

Question 76

Workers seeking to improve pay and working conditions may join together to form a labor

A)group.
B)cooperative.
C)committee.
D)union.
E)force.

Question 77

Workers who join together in unions try to achieve all of the following objectives except

A)better pay.
B)job security.
C)safer working conditions.
D)fewer hours.
E)more hours.

Question 78

What is profit sharing? Why has it gain in popularity?

Question 79

Because a strike has partly shut down a company's operations,management closes down the rest of the plant so that none of the employees can go to work;this is

A)an injunction.
B)strikebreaking.
C)a boycott.
D)a lockout.
E)picketing.

Question 80

One of the benefits of diversity in the workforce is the ability to better serve the needs of a culturally diverse customer base.